About the job
This Level 2 Helpdesk Support Engineer role is based in Kingsgrove and supports Secom, a company within the Lyra Technology Group portfolio. The position centers on resolving technical support requests that require more advanced troubleshooting than typical helpdesk queries.
What you will do
- Address technical issues that cannot be solved by standard troubleshooting methods
- Work directly with clients to understand and resolve their technical concerns
- Collaborate with internal teams to ensure timely and effective solutions
- Maintain high service standards throughout each support interaction
About Lyra Technology Group
Lyra Technology Group is a private equity-backed holding company that invests in and operates technology service businesses. Portfolio companies, such as Secom, remain independently managed and retain their unique cultures while benefiting from Lyra's broader support. More information is available at lyratechgroup.com.
