About the job
- Install, modify, and upgrade systems and applications based on customer contracts and work orders.
- Provide on-site troubleshooting and technical support to restore equipment functionality in alignment with customer requests and service level agreements (SLAs).
- Deliver exceptional after-sales services to ensure customer satisfaction through timely support.
- Report job progress and updates to the Team Leader promptly.
- Follow up on and resolve customer service inquiries effectively.
- Demonstrate expertise in the maintenance and servicing of control systems.
- Maintain strong customer relationships and communication skills.
- Handle and resolve customer complaints with professionalism.
