About the job
Freelance IT Support Engineer: Your primary contact for all IT inquiries.
As part of the service desk team, you represent our IT department.
You will be the first point of contact for all IT-related questions from Circet and external stakeholders.
You will handle incoming tickets independently or escalate them to second or third line support as necessary.
Great role, great benefits
A competitive daily rate
A full-time position for 40 hours a week.
Opportunities for further development through GoodHabitz training modules and our own Circet Academy.
You will work in a close-knit team within a casual, engaged, and professional organization.
Variety: no two days are the same, we promise!
Your Responsibilities
You will be the first point of contact for all IT questions - on-site daily in Kontich, via tickets and phone.
You will resolve incidents independently, closely monitor tickets, and engage second/third line support when required.
You will assist colleagues during onboarding: setting up devices, creating accounts, and managing access.
You will manage users, devices, and permissions in Azure AD/Active Directory and Microsoft 365.
You will ensure smooth operation of hardware, meeting rooms, and perform backups/restores.
You will assist in managing IT assets and collaborate with second & third line teams on improvements.
