Application Portfolio Lead

Join Our Visionary Team at Hitachi Digital Services At Hitachi Digital Services, we are pioneers in the digital solutions and transformation industry, driven by a bold vision of what our world can achieve. Our approach is people-centric, aiming to empower positive change every day. Through innovative technology and deep expertise, we are committed to shaping…

About Tripadvisor The Tripadvisor Group is dedicated to connecting individuals with experiences that are truly worth sharing. Our mission is to be the most trusted source for travel and experiences globally. By harnessing our diverse brands, advanced technology, and unique capabilities, we link our extensive audience with partners through engaging content, insightful travel guidance, and a dynamic marketplace for various travel-related services including experiences, accommodations, and dining. About the Role Are you poised to spearhead the transformation of application support within a vibrant travel technology firm? We are on the lookout for a seasoned Principal Application Support Engineer to define technical strategies, advocate for operational excellence, and implement comprehensive solutions for our intricate customer-facing systems. This position is open to candidates within a reasonable commuting distance (typically 2-3 hours) from our Kraków office. We value flexibility in work arrangements while also cherishing the importance of in-person collaborations. Expect a remote-first working environment supplemented by periodic face-to-face meetings at your nearest office for team bonding, planning, and critical discussions. Responsibilities Troubleshoot and rectify high-impact, complex application issues, acting as the primary technical liaison for external partners and ensuring comprehensive solutions. Lead incident responses for critical system issues, perform root cause analyses, and propose process enhancements to mitigate future occurrences. Guide the team in the adoption and optimization of AI-driven diagnostics, trend analysis, and automated support processes. Mentor support engineers at all levels, providing training and fostering technical development through effective coaching, feedback, and knowledge sharing. Create, evaluate, and oversee technical documentation and support tools, establishing team-wide standards for quality and continuous improvement. Manage complex escalations, working collaboratively with engineering, product teams, and third-party vendors to achieve resolution. Influence product strategy by identifying recurring issues and collaborating on enhancements to user interface and system design.

Wix.com is looking for an Application Security Specialist in Krakow to help protect both applications and sensitive data. This role centers on working closely with development teams to strengthen security across our products. What you will do Collaborate with developers to apply security best practices throughout the software development lifecycle Conduct vulnerability assessments to identify and address risks in applications Respond to security incidents and support remediation efforts Impact Your work will directly support a safer experience for Wix users and contribute to a stronger overall security posture for the company.

About TripadvisorThe Tripadvisor Group connects individuals with remarkable experiences, striving to be the most trusted source for travel and adventure. We utilize our brands, advanced technology, and extensive capabilities to link our global audience with partners through engaging content, travel insights, and a dual-sided marketplace for experiences, accommodations, dining, and other travel categories. Our subsidiaries, including Tripadvisor, Viator, and TheFork, are part of Tripadvisor, Inc. (Nasdaq: TRIP).The Tripadvisor Experiences Engineering team, spread across Europe, is tasked with managing the platform, mobile applications, and their supporting infrastructure. We operate systems that empower operators to grow their businesses while allowing third parties to leverage our inventory. Our tools enable our customer service teams to deliver world-class assistance to travelers and operators worldwide.This position is open to candidates residing in Poland. We champion flexibility in work arrangements and appreciate meaningful in-person interactions for collaboration and connection. Expect a remote-first work model with occasional in-person gatherings at your nearest office for team bonding, planning, or significant events.This role is available with a permanent contract (Umowa o Pracę).

Join Tripadvisor as a Senior Application Support Engineer in the vibrant city of Krakow! In this role, you will be responsible for ensuring the smooth operation of our applications and systems, providing top-notch support to our clients and internal teams.As a key member of our engineering team, you will leverage your technical expertise to troubleshoot issues, optimize processes, and contribute to the overall success of our applications. If you are passionate about technology and enjoy solving complex problems, this position is for you!

This role operates under the Company’s hybrid work arrangement, requiring employees to be present in the Krakow Office on Fabryczna Street at least three days a week.About the RoleThe Lead Helpdesk Engineer will collaborate closely with a skilled team of IT and security professionals. This position offers the chance to expand your knowledge with cutting-edge technologies, including Tanium’s products.The Lead Helpdesk Engineer plays a pivotal role in ensuring that our IT team and Tanium employees have the necessary access and resources to fulfill their objectives. The ideal candidate will thrive in a collaborative environment, providing support to our end-users while also contributing to the growth of our local IT team. Success in this role requires a commitment to quality and excellence.Key ResponsibilitiesAct as the escalation point for hardware, software, network, and system-related issues.Diagnose and troubleshoot issues across endpoints, operating systems, identity and access, SaaS applications, and basic networking.Assist in building and developing a local team of engineers focused on enhancing the technology experiences of employees worldwide.Establish ticket triage standards, prioritization protocols, and escalation paths.Ensure consistent troubleshooting methodologies and high-quality ticket resolution in line with Service Level Agreements (SLAs).Maintain and optimize daily helpdesk operations and queue management.Create and update knowledge base articles, identifying documentation gaps and leveraging documentation as an operational tool.Provide technical guidance and mentoring to helpdesk engineers.Serve as a local resource for supporting engineering environments with assistance from global counterparts.Collaborate with other leaders to identify automation opportunities, conduct tool assessments, and develop strategies for operational enhancements.Communicate ongoing issues, capacity challenges, and lead root cause analyses for systemic problems.Participate in operations and incident reviews as well as strategic planning sessions.

As the Clinical Risk Lead, you will play a pivotal role in overseeing risk management for a portfolio of clinical projects, ensuring adherence to ICH GCP E6 standards. Your responsibilities will include coordinating the creation of project-specific risk assessments, risk management plans, and Integrated Strategic Monitoring Plans (ISMPs) during the study startup phase. You will also be instrumental in maintaining compliance with these plans throughout the project lifecycle. Additionally, you will manage the risk library and provide guidance to promote consistency in risk assessment and management across the organization. In collaboration with other functional leads, you will assist in developing the clinical monitoring strategy and applying Risk-Based Quality Management (RBQM) principles to various functional plans. Training will also be part of your role, as you will educate the study team on risk assessment and the clinical monitoring strategy.

Role overview zooplusse seeks a Lead Shop Operations professional to guide the operational strategy for its Ecommerce platform in Krakow. The main focus is to ensure a seamless online shopping experience while refining key processes throughout the store. What you will do Shape and execute operational plans for the online shop Collaborate with teams across the company to improve efficiency and streamline workflows Lead projects that enhance customer satisfaction Identify and implement improvements in Ecommerce operations Impact This role offers the chance to lead important projects and influence how customers interact with zooplusse’s Ecommerce shop.