Application Support Manager

About TripadvisorThe Tripadvisor Group connects individuals with remarkable experiences, striving to be the most trusted source for travel and adventure. We utilize our brands, advanced technology, and extensive capabilities to link our global audience with partners through engaging content, travel insights, and a dual-sided marketplace for experiences, acco…

About Tripadvisor The Tripadvisor Group is dedicated to connecting individuals with experiences that are truly worth sharing. Our mission is to be the most trusted source for travel and experiences globally. By harnessing our diverse brands, advanced technology, and unique capabilities, we link our extensive audience with partners through engaging content, insightful travel guidance, and a dynamic marketplace for various travel-related services including experiences, accommodations, and dining. About the Role Are you poised to spearhead the transformation of application support within a vibrant travel technology firm? We are on the lookout for a seasoned Principal Application Support Engineer to define technical strategies, advocate for operational excellence, and implement comprehensive solutions for our intricate customer-facing systems. This position is open to candidates within a reasonable commuting distance (typically 2-3 hours) from our Kraków office. We value flexibility in work arrangements while also cherishing the importance of in-person collaborations. Expect a remote-first working environment supplemented by periodic face-to-face meetings at your nearest office for team bonding, planning, and critical discussions. Responsibilities Troubleshoot and rectify high-impact, complex application issues, acting as the primary technical liaison for external partners and ensuring comprehensive solutions. Lead incident responses for critical system issues, perform root cause analyses, and propose process enhancements to mitigate future occurrences. Guide the team in the adoption and optimization of AI-driven diagnostics, trend analysis, and automated support processes. Mentor support engineers at all levels, providing training and fostering technical development through effective coaching, feedback, and knowledge sharing. Create, evaluate, and oversee technical documentation and support tools, establishing team-wide standards for quality and continuous improvement. Manage complex escalations, working collaboratively with engineering, product teams, and third-party vendors to achieve resolution. Influence product strategy by identifying recurring issues and collaborating on enhancements to user interface and system design.

Join Tripadvisor as a Senior Application Support Engineer in the vibrant city of Krakow! In this role, you will be responsible for ensuring the smooth operation of our applications and systems, providing top-notch support to our clients and internal teams.As a key member of our engineering team, you will leverage your technical expertise to troubleshoot issues, optimize processes, and contribute to the overall success of our applications. If you are passionate about technology and enjoy solving complex problems, this position is for you!

Wix.com is looking for an Application Security Specialist in Krakow to help protect both applications and sensitive data. This role centers on working closely with development teams to strengthen security across our products. What you will do Collaborate with developers to apply security best practices throughout the software development lifecycle Conduct vulnerability assessments to identify and address risks in applications Respond to security incidents and support remediation efforts Impact Your work will directly support a safer experience for Wix users and contribute to a stronger overall security posture for the company.

Join Our Visionary Team at Hitachi Digital Services At Hitachi Digital Services, we are pioneers in the digital solutions and transformation industry, driven by a bold vision of what our world can achieve. Our approach is people-centric, aiming to empower positive change every day. Through innovative technology and deep expertise, we are committed to shaping sustainable urban environments, preserving natural resources, and enhancing lives. Join us in making the future brighter and more efficient through the power of acceleration. We recognize that talent comes in diverse forms. Your unique experiences, character, and passion for making a difference are just as important as your qualifications. Your Role: Lead comprehensive transformation initiatives: create strategic roadmaps, design future-oriented processes, and implement cutting-edge systems and technologies. Oversee multifaceted, cross-disciplinary projects such as MES deployments, sustainability platforms, asset master data projects, and IoT/ML implementations across various sectors and regions. Execute Lean and Operational Excellence strategies, focusing on process mapping, performance system design, and the integration of continuous improvement methodologies. Engage stakeholders at all levels: facilitate workshops, unify cross-functional teams, and ensure alignment with strategic goals. Manage the entire program lifecycle: from diagnosis and feasibility studies to deployment and ongoing operations, ensuring that KPIs and financial impacts are met. What You Bring: Strategic Planning & Business Development: Skilled in opportunity assessment, benefit realization, and budget coordination. Operational Excellence: Proficient in Lean Six Sigma, Theory of Constraints, and advanced process optimization techniques. Transformation Execution: Demonstrated success in delivering AMS/ERP/MES/IoT/analytics solutions with measurable results. Technology Fluency: Understanding of IIoT, AI/ML, SAP PM, and next-generation MES platforms. Leadership & Communication: Expertise in stakeholder management, team leadership, and facilitating change. Personal Attributes: Adaptable, self-motivated, results-driven, and committed to excellence. Industry Knowledge: Energy & Utilities: Leading optimization initiatives for major asset-intensive organizations; focusing on sustainability and IoT solutions. Manufacturing & Industrial Expertise. Cross-Functional Knowledge: Deep understanding of supply chain dynamics, asset governance, performance management, and digital transformation processes.

About UsAt Hitachi Vantara, we are the data foundation trusted by innovators worldwide. Our robust and high-performance data infrastructure allows clients—from financial institutions to entertainment venues—to focus on harnessing the power of data. For instance, if you have witnessed the Las Vegas Sphere, you have seen how we enable businesses to automate, optimize, and create memorable experiences for their customers. We are currently laying the groundwork for our next phase of growth and are searching for individuals who thrive in a diverse, global team environment and are passionate about making a significant impact through data. Join Hitachi Vantara’s Global Support Centre and deliver exceptional technical support for our enterprise storage and software solutions. Collaborate with customers and engineering teams globally to tackle complex issues, enhance product experiences, and strengthen our support capabilities.Meet Our TeamAs part of Hitachi Vantara Global Support, we provide remote technical support from Level 1 to Level 3 for all our customers. Collaborating closely with our field support and engineering teams, we ensure comprehensive support for all our solutions across various market segments.This position is based in our Krakow office, following a hybrid model (1 day per month in office), and offers structured training, opportunities for professional development, and the chance to operate within a global, engineering-driven support organization.Your ResponsibilitiesDeliver remote technical support for enterprise storage, software, and infrastructure systems.Diagnose and troubleshoot configuration issues, product failures, and customer technical inquiries.Manage customer cases from initial assessment through to resolution or escalation.Collaborate with global support, engineering, and services teams to solve intricate problems.Ensure service levels are maintained and assist in managing incoming support queues.

Join Our TeamAt Hitachi Digital Services, we are on a mission to empower positive changes in the world through innovative digital solutions. Our vision focuses on the potential for transformation in urban spaces, environmental conservation, and life-saving technologies. By harnessing our collective expertise and cutting-edge technology, we help our clients navigate from the present to a bright future.We value diversity in experiences and perspectives, believing that your unique journey can contribute to our shared success.Your RoleCollaborate proactively with teams across the organization to address and resolve customer and team challenges.Analyze product usage data from live environments to devise strategies for optimizing operational costs and enhancing application maintainability.Identify performance bottlenecks in applications and propose solutions to ensure optimal performance, quality, scalability, security, and responsiveness.Contribute ideas to reduce costs in IT and business operations.Design, document, and implement technical solutions for various systems, while considering integration, maintenance, and migration aspects.Ensure the efficiency, security, and alignment with the organization's goals.Create compliance architecture methods, including data storage, metadata management, and change control.Plan, execute, and document unit tests, providing regular status updates and addressing issues.Work collaboratively with third-party engineers and tools.Act as the escalation point for all technical issues within projects.Demonstrate effective communication and teamwork skills, able to discuss technical challenges and approaches confidently with clients.

Join apron as a Senior Financial Crime Support Analyst, where you will play a vital role in our mission to combat financial crime. You will leverage your expertise to support investigations, analyze data, and collaborate with teams to enhance our compliance and risk management strategies. Your contributions will directly impact the safety and integrity of our operations.

This role operates under the Company’s hybrid work arrangement, requiring employees to be present in the Krakow Office on Fabryczna Street at least three days a week.About the RoleThe Lead Helpdesk Engineer will collaborate closely with a skilled team of IT and security professionals. This position offers the chance to expand your knowledge with cutting-edge technologies, including Tanium’s products.The Lead Helpdesk Engineer plays a pivotal role in ensuring that our IT team and Tanium employees have the necessary access and resources to fulfill their objectives. The ideal candidate will thrive in a collaborative environment, providing support to our end-users while also contributing to the growth of our local IT team. Success in this role requires a commitment to quality and excellence.Key ResponsibilitiesAct as the escalation point for hardware, software, network, and system-related issues.Diagnose and troubleshoot issues across endpoints, operating systems, identity and access, SaaS applications, and basic networking.Assist in building and developing a local team of engineers focused on enhancing the technology experiences of employees worldwide.Establish ticket triage standards, prioritization protocols, and escalation paths.Ensure consistent troubleshooting methodologies and high-quality ticket resolution in line with Service Level Agreements (SLAs).Maintain and optimize daily helpdesk operations and queue management.Create and update knowledge base articles, identifying documentation gaps and leveraging documentation as an operational tool.Provide technical guidance and mentoring to helpdesk engineers.Serve as a local resource for supporting engineering environments with assistance from global counterparts.Collaborate with other leaders to identify automation opportunities, conduct tool assessments, and develop strategies for operational enhancements.Communicate ongoing issues, capacity challenges, and lead root cause analyses for systemic problems.Participate in operations and incident reviews as well as strategic planning sessions.

About Tripadvisor The Tripadvisor Group connects people to memorable experiences and strives to be the world’s most trusted source for travel and adventure. By harnessing our brands, technology, and capabilities, we link our global audience with partners through engaging content, travel insights, and two-sided marketplaces for experiences, accommodations, dining options, and more. Our portfolio includes renowned travel brands such as Tripadvisor, Viator, and TheFork. This position is a hybrid role based in Krakow on a permanent employment contract (Umowa o pracę). Please note that we are currently unable to offer B2B contracts. Key Responsibilities: Build and manage a high-performing technical team by recruiting, training, and mentoring engineers across various experience levels. Promote a collaborative and innovative team culture while advocating for effective Agile development processes. Craft project plans, timelines, budgets, and resource allocation strategies, ensuring timely and within-scope project delivery. Lead hands-on development across multiple layers of the software and data stack, conducting code and design reviews. Collaborate closely with principal engineers to define technology strategy and roadmap aligned with the broader organizational vision. Work with your Product Manager counterpart and business owner to prioritize product features against engineering tasks, balancing business needs with engineering integrity. Communicate effectively with both technical and non-technical stakeholders to ensure alignment on project objectives, commitments, and timelines. Establish and uphold engineering best practices to ensure deliverables are high quality and completed on schedule.

Are you ready to embark on an exciting career in product management? Join Telnyx as a Junior Technical Product Manager. In this role, you will collaborate with cross-functional teams to drive the development of innovative products that enhance communication and connectivity solutions for businesses worldwide.You will have the opportunity to learn from experienced product managers and contribute to product strategy, roadmap planning, and execution. Your analytical skills and creative thinking will be essential in gathering and prioritizing product requirements while ensuring alignment with customer needs and market trends.

Join Kaseya as a Human Resources Manager and lead our HR initiatives in Krakow, Poland. You will play a crucial role in shaping our company culture, enhancing employee engagement, and optimizing HR processes. Collaborate with cross-functional teams to develop effective talent management strategies and foster a high-performance work environment.

We are seeking an experienced Engineering Manager to join our dynamic team at ActiveCampaign. In this role, you will lead a talented group of engineers, fostering a culture of innovation while driving the development of cutting-edge solutions.Your responsibilities will include mentoring team members, overseeing project timelines, and collaborating cross-functionally to ensure alignment with business goals. You will play a crucial role in shaping our engineering practices and enhancing team performance.

About Owl Payments Europe The Tripadvisor Group connects individuals to unforgettable experiences, striving to be the world's most reliable source for travel and adventure. By harnessing our brands, advanced technology, and extensive capabilities, we link our global audience with partners through engaging content, travel insights, and dynamic marketplaces for experiences, accommodations, dining, and other travel-related categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP) encompass a diverse portfolio of travel brands and services, including Tripadvisor, Viator, and TheFork. Owl Payments Europe operates as a licensed Payment Institution overseen by the Central Bank of Ireland, and is a vital component of the Tripadvisor Group. Owl facilitates the compliant onboarding of suppliers and manages payment operations for Viator’s European network. This role presents a unique opportunity to influence operations within a newly regulated and rapidly growing payments institution. You will gain extensive exposure to various facets of payments, operational resilience, vendor governance, Financial Crime operations, and collaborative delivery, with significant visibility across Owl and the broader Tripadvisor / Viator ecosystem. We are currently seeking a Technical Operations Manager to enhance operational execution and drive change initiatives within Owl’s regulated payments environment. This pivotal role exists at the intersection of operations, technology, vendor management, and control execution. You will be tasked with identifying operational challenges, spearheading process improvements, and implementing targeted system or workflow enhancements while coordinating cross-functional efforts across key services and vendors to ensure Owl remains scalable, well-governed, and prepared for regulatory scrutiny. This position involves close collaboration with Financial Crime experts specializing in KYC/KYB onboarding and AML/CFT transaction monitoring, alongside teams in Product, Engineering, Customer Support, Fraud, Risk, Compliance, and Finance. This role is not purely technical or advisory; it is a hands-on operations position focused on translating operational challenges into actionable process and tooling improvements while managing incidents, ensuring service continuity, and upholding operational governance. Job Location: Remote (Poland) This role is fully remote within Poland, with occasional travel to company offices as needed. Employment Type: Permanent Contract

Hello! We are Liven. Our mission is to build a global ecosystem of self-regulation products that empower individuals to turn off emotional autopilot and foster better relationships with themselves.Within our ecosystem, you'll find:Self-discovery Companion — an app embraced by over 2.5 million users. It provides a platform for self-exploration through AI coaching, mood tracking, audio practices, and bite-sized learning.Online Coaching — sessions with certified experts to navigate complex situations.Supplements — aimed at physical recovery and overall well-being.We are on an ongoing expedition with ambitious plans for expanding our ecosystem.Liven is a company for the curious. We are driven by curiosity — an innate desire to ask questions, dig deeper, and tackle the unknown.Our passion for creating products and solutions that truly help others fuels our curiosity and experimental culture to discover the best ways to support and guide people on their journey of self-discovery.Currently, we are seeking a Creative Marketing Manager to join our team at Liven.What challenges await you:— Develop creative campaigns, analyze their performance, and continuously improve them. From hypothesis to testing and subsequent iterations. Leverage AI at every step: from idea generation to results analysis.— Monitor the market, track trends, identify insights, and translate them into hypotheses for testing. Utilize AI for data collection and structuring information.— Collaborate within the AI team system — understand its structure and maximize its potential. Identify growth opportunities for the system, propose changes, and be the first to test them.— Synchronize daily with the procurement and design teams — share insights, align priorities, and make collaborative decisions.What is important to us:— Minimum of 1 year of experience in performance marketing, with a focus on paid traffic and metric analysis.— Ability to approach problems systematically — identifying root causes, breaking them down into smaller components, and forming solutions.— Familiarity with how AI tools expedite work and their daily application — from idea generation to results analysis. Not merely as a bonus but as an integral part of the process.

Bolt is looking for an Operations Manager to lead Rentals across Southern Poland, covering cities such as Katowice, Krakow, and Wrocław. This position centers on growing the micromobility business and ensuring strong performance across 24 cities in the region. Role overview This role takes full responsibility for the regional Profit and Loss (P&L) and drives market growth. Managing fleet operations is a key focus, with an emphasis on maximizing vehicle availability and improving unit economics. Building a strong local presence is essential to position Bolt as a top micromobility provider in Southern Poland. Collaboration and reporting The Operations Manager reports directly to the Regional Manager. Close collaboration with city teams, logistics partners, and stakeholders at headquarters is expected to support business objectives and deliver measurable results. What you will work on Overseeing and expanding the Rentals business across 24 cities Managing regional P&L and driving market growth Maintaining high fleet availability and strong unit economics Building Bolt’s presence as a leading micromobility option in the region Working with local teams, logistics partners, and cross-functional groups at headquarters

Join our dynamic team at Tanium as a Senior Helpdesk Engineer and play a pivotal role in enhancing our customer support experience. You will be responsible for providing top-tier technical assistance and ensuring that our clients receive the highest quality of service. This is an exciting opportunity for you to leverage your expertise in IT support and help shape our service offerings.

Tripadvisor helps travelers find experiences, advice, and options for any journey. Through brands like Tripadvisor, Viator, and TheFork, the company supports millions in discovering places to stay, activities to try, and restaurants to visit. Its platforms connect a global audience with travel content, recommendations, and marketplaces for experiences, lodging, and dining. Role overview The Senior Engineering Manager will join the Tripadvisor Experiences team, known as Viator. Viator provides access to over 400,000 experiences worldwide, from guided city tours to outdoor excursions. The team focuses on making it easy and reliable for travelers to plan and book memorable activities. Location and contract This is a hybrid role based in Krakow. The position is offered as a permanent employment contract. B2B contracts are not available for this role.

At Qualtrics, we empower the world's leading brands to create outstanding frontline experiences, cultivate high-performing teams, and develop products that resonate with people. We aren't just a software platform; we are pioneers in the Experience Management domain, proudly serving over 18,000 clients worldwide. Building a new category demands tenacity, innovation, and a commitment to breaking the mold, but most importantly, it requires cohesive, high-performing teams dedicated to our customers.When you join our team, you'll become part of a dynamic group with the autonomy to establish ambitious targets and swiftly pursue them. We encourage strategic risks and collaboratively tackle complex challenges, continuously iterating until the optimal solution emerges. Growth opportunities will find you—whether you're in retail, government, or healthcare, we're on a mission to restore humanity, connection, and empathy to business. Join over 6,000 passionate individuals globally who believe in the value of meaningful work.Why We Need YouOur team consists of highly motivated engineers at the forefront of cloud computing and web scalability. We manage and analyze terabytes of data while creating solutions that are utilized by millions daily. We build tools that simplify complex research processes, and our teams have the liberty to choose the best technologies for each challenge. In our collaborative environment, you will find numerous opportunities to influence our full-stack product, from web and mobile UI to data visualization and analysis, microservices APIs, and data storage and processing.Your Path to SuccessAs a Software Engineer at Qualtrics, your passion for crafting straightforward solutions to complex scalability issues is key. Developing systems within an agile framework to support rapid growth while ensuring quality at every level is a rewarding endeavor—one of the many reasons Qualtrics is an exciting place to advance your career.Your Growth JourneyQualtrics offers a fast-paced, dynamic environment where you'll have the chance to enhance your skills through impactful projects, leverage cutting-edge tools and technologies, solve challenging problems, and collaborate with like-minded, driven technical professionals.

About UsAt Hitachi Digital Services, we are a forward-thinking global provider of digital solutions and transformation services. Our mission is to unlock the potential of our world by focusing on people and driving positive change. Each day, we engage in innovative projects to enhance urban living, preserve natural resources, protect vital ecosystems, and ultimately save lives. In our vision, technology, creativity, and expertise converge to transition our clients from present challenges to future opportunities, accomplished through rapid acceleration.We value diverse life experiences, character, and passion as much as traditional qualifications. We encourage applicants to embrace their unique perspectives as we seek to build a better tomorrow.Role OverviewEstablish and manage the vision, strategy, and roadmap for MES/Digital Manufacturing products in alignment with enterprise transformation objectives.Conduct thorough market analysis and competitive research related to MES, Industry 4.0, IIoT, AI/ML, and smart manufacturing advancements.Prioritize product features based on business relevance and technical viability; oversee product backlog and release schedules.Lead comprehensive transformation initiatives, including project planning, roadmap creation, system design, deployment, and stabilization phases.Manage intricate, multi-faceted digital projects such as MES implementations, asset data management, IIoT/ML deployments, and ongoing support.Implement Lean and Operational Excellence strategies through process mapping, continuous improvement, and performance system design.Oversee the complete program lifecycle from feasibility through to deployment and sustainability, ensuring KPIs, ROI, and cost objectives are met.Facilitate workshops, coordinate cross-functional teams, and maintain strategic direction with global stakeholders.Collaborate with technology vendors, system integrators, and service providers to guarantee successful delivery and ongoing support.Communicate effectively with senior leadership and guide decision-making through structured governance mechanisms.