Application Support Duty Engineer

Join our dynamic global team as an Application Support Duty Engineer at Zeal Group, where you will play a pivotal role in delivering exceptional support for ZEAL products. Your expertise will be critical in ensuring seamless assistance across various departments including Customer Service, Product, Engineering, and IT.Key Responsibilities:Develop comprehensi…

Role overview Fuku needs an IT Applications Support Specialist based in Kuala Lumpur. The focus is on keeping business software reliable and effective. Daily work involves technical support, troubleshooting, and cross-team collaboration to improve application performance. What you will do Deliver technical support for company software applications Diagnose and resolve issues affecting application stability Work with colleagues from various departments to improve features and overall application performance Location This position is located in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Encora is looking for a Level 2 Applications Support Specialist based in Kuala Lumpur. This position focuses on maintaining reliable IT support services across multiple platforms and environments. Role overview This specialist handles incidents, manages ongoing problems, and supports change management processes. The work involves analyzing issues to identify root causes and applying solutions that keep systems running smoothly. Technical environment The role spans a range of IT operating systems, including Mainframe, Windows, Unix, and Linux. Familiarity with IT monitoring tools and automation processes is important for streamlining support tasks and improving system performance. Requirements Experience with ITIL framework and software development life cycle (SDLC) practices Strong analytical skills for root cause analysis Background in supporting Mainframe, Windows, Unix, and Linux environments Knowledge of IT monitoring and automation tools

Join our team as an Applications Engineer Intern and embark on a journey to enhance your technical skills while supporting critical business applications across the organization. Gain valuable hands-on experience with systems such as Power BI, Business Central, LS Retail, E-Commerce, and other essential platforms. This role allows you to understand how enterprise applications are effectively managed within a dynamic business environment.Collaborating closely with the Applications and Operations team, you will assist with daily operations, engage in project activities, and participate in testing initiatives, while contributing to documentation and process enhancements.Your key responsibilities will include:Providing Level 2 support through the service desk to resolve technical issues.Assisting in the maintenance and improvement of business applications and reporting solutions.Managing daily backend maintenance and job monitoring tasks.Facilitating User Acceptance Testing (UAT) and preparing test documentation.Supporting application setup for end-users and ensuring a smooth handover process.Creating and updating technical documentation, process guides, and training materials.

This Senior Associate, IT Application Support Analyst role centers on supporting Flexcube and related applications for Mufg Investor Services in Kuala Lumpur. The position calls for hands-on problem-solving and collaboration with both internal teams and clients. Main responsibilities Maintain and support Flexcube systems, focusing on stable and reliable operation. Troubleshoot application issues, respond to user concerns, and work to minimize downtime. Partner with internal groups and clients to resolve problems and improve the overall user experience. Assist with ongoing enhancements to ensure the stability of critical IT systems. Requirements Proven experience supporting Flexcube applications. Ability to manage and enhance core IT applications. Comfortable working with both technical teams and end users to solve issues.

Join Accion Labs as an Application Software Engineer and be part of a dynamic team dedicated to delivering innovative software solutions. In this role, you will work closely with cross-functional teams to design, develop, and implement high-quality software applications that meet the needs of our clients.

Encora is looking for a Java Support Developer in Kuala Lumpur to help maintain and improve enterprise applications. This role centers on ensuring smooth operation of production systems and addressing technical issues as they arise. Role overview The Java Support Developer will handle ongoing support and maintenance for existing applications. Responsibilities include troubleshooting problems, identifying root causes, and applying fixes to keep systems stable. Enhancing application performance and reliability is a key part of this position. What you will do Support enterprise applications in a production environment Troubleshoot and resolve technical issues as needed Maintain and enhance system performance and stability Requirements Experience with Java development and support Strong problem-solving skills Ability to work with enterprise-scale applications

Overview We are on the lookout for enthusiastic and personable individuals who possess outstanding communication skills, a strong desire to learn and adopt new technologies, and a proven history of delivering exceptional customer service. Join us to explore diverse and dynamic IT environments that will accelerate your IT and communication skills development. What Will You Be Doing? As a Support Engineer, you will deliver Level 1 and Level 2 support to our valued clients, acting as the primary point of contact to identify, troubleshoot, and resolve reported issues. You will collaborate closely with the R&D Team by conducting initial investigations, such as reproducing reported issues, and effectively communicating your findings to the support software engineers and quality assurance engineers to aid in bug resolution. Your Responsibilities Will Include: Acting as a representative for project-specific customer inquiries and issues, taking ownership to ensure they are resolved. Ensuring customer satisfaction through project support and maintenance. Gathering information and conducting in-depth analysis, diagnosis, and troubleshooting. Committing to SLAs for response and resolution, troubleshooting, and performing root cause analysis of technical issues. Communicating effectively with customers and the internal R&D team regarding necessary bug fixes. Managing the status of reported issues and ensuring timely resolution. Continuously evaluating existing processes to streamline and enhance customer support activities.

Join proxymity as an IT Support Engineer and play a pivotal role in ensuring seamless technology operations within our organization. You will be responsible for troubleshooting complex technical issues, providing support to end-users, and maintaining IT infrastructure. This is an excellent opportunity for individuals passionate about technology and eager to grow within a dynamic team.

AvePoint seeks a Support Engineer with a focus on SharePoint to join its Kuala Lumpur team. This position involves providing technical support and real-world solutions for clients who rely on SharePoint in their daily operations. Key responsibilities Troubleshoot SharePoint-related issues and respond to client inquiries Work to enhance user experience and resolve technical problems Support the stable and reliable operation of client SharePoint environments Location The role is based in Kuala Lumpur, Malaysia.

Join our dynamic team at AvePoint as a Bilingual Support Engineer, where your communication skills and passion for technology will shine! We’re looking for enthusiastic individuals who are eager to learn and excel in customer service. In this role, you will have the opportunity to work in diverse IT environments, enhancing your technical and interpersonal skills.Your Responsibilities:Serve as the primary point of contact for project-specific customer inquiries, ensuring issues are resolved effectively.Guarantee customer satisfaction through comprehensive Project Support and Maintenance.Gather information, conduct in-depth analysis, and troubleshoot technical issues.Adhere to Service Level Agreements (SLA) for response and resolution times, performing root cause analysis.Communicate clearly with both customers and the internal R&D team regarding necessary bug fixes.Oversee the status of raised issues, ensuring timely and effective resolutions.Continuously assess existing processes to improve and streamline customer support operations.

Blue Wireless is a prominent global provider of innovative Wireless Network Solutions tailored for enterprises. With extensive coverage across more than 80 countries, we are revolutionizing how LTE/5G and Starlink technologies are utilized to connect branches, remote locations, and vessels through advanced wireless solutions. Our headquarters are located in Singapore, with operational branches in Australia, Malaysia, the Netherlands, the UK, and the United States. At Blue Wireless, we simplify project rollouts, ensuring a seamless and predictable process. However, our true strength lies in our people: their creativity, proactive mindset, and commitment to exceeding customer expectations drive our growth. We are continuously seeking dynamic individuals to join us on this exciting journey. The Role: Delivering in-life support for Blue Wireless services is essential to enhancing the customer experience and the overall success of our organization. As our global customer base expands, we are looking to strengthen our Global Customer Support (GSC) team in Malaysia with additional Network Support Engineers, who will collaborate closely with our Global Head of Customer Support. Your Responsibilities: Offer technical expertise in installations, troubleshooting, deployment, and configuration of routers and wireless network equipment. Develop and maintain comprehensive documentation for implemented networks. Manage technical testing and provide global support through various messaging platforms based on client locations. Act as the first point of contact for our global enterprise customers via calls, emails, and support tickets. Take ownership of incident resolution for network support issues, adhering to our SLA from start to finish. Troubleshoot network connectivity issues and effectively communicate solutions to our enterprise customers via email. Provide on-demand technical assistance remotely and participate in troubleshooting conference calls as needed. Collaborate with fellow network support engineers across different time zones to resolve network malfunctions.

Role Overview AvePoint is hiring a Support Engineer based in Kuala Lumpur. This position suits individuals who enjoy working with technology, communicate clearly, and have a strong record of helping customers. The role offers exposure to a range of IT environments and the chance to expand technical and interpersonal skills quickly. Main Responsibilities Deliver Level 1 and Level 2 support as the first point of contact for clients, handling reported issues from start to finish. Work with the R&D team to replicate customer issues, document findings, and support software engineers and QA in resolving bugs. Represent project-specific questions and concerns, taking responsibility for seeing them through to resolution. Maintain customer satisfaction throughout project support and maintenance phases. Collect information, analyze problems, and perform thorough troubleshooting and diagnosis. Meet SLA targets for response and resolution times, and conduct root cause analysis for technical problems. Communicate clearly with customers and internal teams about required bug fixes and progress updates. Track the status of reported issues and ensure solutions are delivered efficiently. Review and improve existing support processes to strengthen customer service. Location This role is based in Kuala Lumpur, Malaysia.

Fuku seeks an Infrastructure Support Engineer to help keep IT systems running smoothly in Kuala Lumpur. This role centers on maintaining and improving the company's infrastructure, with a strong focus on reliability and efficiency. Key responsibilities Monitor IT systems to support uptime and high availability Troubleshoot and resolve infrastructure issues as they occur Collaborate with teams across departments to deliver technical solutions Identify opportunities to enhance system performance and reliability Location This is an on-site position based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Join Our Innovative Team!Are you ready to kickstart your career in technology? As an Application Maintenance Engineer Intern specializing in Java, you'll have the opportunity to work with a leading tech firm known for its innovative solutions. Your role will involve assisting in the maintenance and support of Java-based applications, troubleshooting issues, and collaborating with cross-functional teams to implement enhancements that improve user experience.Your Responsibilities:- Support the maintenance and operation of Java applications.- Diagnose and resolve application performance issues.- Collaborate with diverse teams to identify opportunities for improvement.- Document technical solutions and communicate them effectively with stakeholders.- Participate in meetings to provide updates on application performance.- Assist the development team in testing and deploying new features.Your Qualifications:- Currently enrolled in a degree program in Computer Science, Information Technology, or a related field.- Previous internship experience of at least 1 year is preferred.- Fundamental understanding of Java programming and application development.- Strong analytical skills and attention to detail.- Excellent verbal and written communication abilities.- Ability to work collaboratively in a team setting.- A strong desire to learn and adapt to new technologies.

Join our dynamic team at Accion Labs as a Level 1 Desktop Support Engineer. In this role, you will be the first point of contact for technical support, addressing hardware and software issues, and ensuring seamless operations for end-users. Your expertise will be crucial in maintaining system functionality, resolving inquiries, and providing exceptional customer service.

Encora is seeking a Senior Project Manager - Applications based in Kuala Lumpur. This position leads the end-to-end delivery of a range of web and mobile application projects. The Senior Project Manager works with business stakeholders, technical teams, and external vendors to keep projects aligned with enterprise architecture and business priorities. Role overview This role focuses on managing the full project lifecycle for application initiatives. The Senior Project Manager ensures that each project meets agreed timelines and quality standards, coordinating across multiple teams to achieve business objectives. Collaboration Work closely with business stakeholders to understand project requirements and goals Partner with technical teams to guide development and implementation Coordinate with external vendors as needed for project delivery Key responsibilities Oversee delivery of web and mobile application projects from initiation to completion Ensure projects align with enterprise architecture and business goals Monitor project timelines and quality standards

InvestorFlow seeks a Senior Product Support Engineer based in Kuala Lumpur. This position centers on assisting clients who use the company's financial products, with a focus on resolving issues and helping users work through complex features. The goal is to create a smooth experience for customers and address their technical needs. Role overview This role involves direct interaction with clients, troubleshooting both technical and product-related questions. The Senior Product Support Engineer helps customers understand advanced functionalities and works to maintain strong client satisfaction. What you will do Troubleshoot technical and product-related issues for clients Guide customers through advanced product features Work to maintain high levels of customer satisfaction Requirements Experience supporting financial software or similar products Strong problem-solving skills Clear communication and a customer-focused approach

The IT Asset Management Support Engineer at Encora in Kuala Lumpur plays a central role in tracking and maintaining the organization’s technology assets. This position focuses on the entire lifecycle of IT equipment, making sure all assets follow company policies for obsolescence and refresh cycles. What you will do Monitor and report on the current status of IT assets across the organization. Conduct annual reviews to identify technology that is reaching or has reached obsolescence. Ensure timely updates and replacements for outdated assets. Gather and organize budget approval data related to asset refresh projects. Coordinate schedules for technology refreshes, working to keep projects on track. Maintain a detailed tracker of obsolete IT assets, with regular monthly follow-ups. Work closely with Asset Custodians to ensure memos for asset approval are submitted before End of Life (EOL) deadlines. Role overview This role requires strong organizational skills and attention to detail. Success depends on keeping asset records accurate, following up consistently, and collaborating with colleagues to ensure technology remains up to date and compliant with company policy.

Encora is seeking a Business Analyst with a focus on mobile applications to join the team in Kuala Lumpur. This position centers on supporting the development and continuous improvement of a mobile app used across retail, finance, lifestyle, and loyalty services. Role overview This role requires gathering and analyzing business and user requirements, then translating them into clear functional specifications. The Business Analyst will play a key part in shaping the app’s features and ensuring the platform evolves to meet a broad range of user needs. Collaboration and responsibilities Work closely with business stakeholders, UX designers, development teams, and technology partners Align business objectives with customer expectations throughout the development process Support system testing, performance analysis, and implementation activities Help deliver high-quality features for the mobile application What you will bring Strong analytical skills and attention to detail Experience gathering and transforming requirements for mobile apps Ability to collaborate with cross-functional teams