Billing & Collection Specialist (Mandarin Speaker)

Join Our Team as a Billing & Collection Specialist! About Us:At Tarro, we are dedicated to empowering small brick-and-mortar restaurants by alleviating their operational challenges. Our innovative multi-product ecosystem integrates AI-driven order processing, delivery solutions, payment technologies, and point-of-sale software to create seamless connections …

Billing & Collections Lead (Mandarin Speaking)About TarroAt Tarro, we are dedicated to revolutionizing the way small brick-and-mortar restaurants operate. Our innovative products reduce operational burdens, allowing owners to connect seamlessly with their customers through our comprehensive ecosystem, which includes AI-driven order management, payment processing solutions, and point-of-sale software. By merging technology with human touch, we tackle real-world challenges that small business owners face.Our customer-first approach drives our success. With the US restaurant industry valued at over $1 trillion yet lacking in technological advancements for smaller establishments, we strive to offer affordable solutions comparable to those available to larger chains.As a profitable and largely self-funded startup, Tarro is on a path of remarkable growth. Valued at $450M during our last funding round in mid-2022, we have experienced significant advancements in customer acquisition, product innovation, and team expansion. Thousands of restaurants trust us to enhance their success, impacting nearly 20 million customers. We proudly earned recognition as one of Built In’s top companies to work for in 2023.To explore our culture, values, and how you can contribute to empowering local restaurants, please visit us here.Position OverviewWe are in search of a dynamic and Bilingual (Mandarin/English) Billing & Collections Lead who possesses exceptional communication skills and the ability to simplify complex concepts for an optimal client billing experience and timely collection of accounts receivable. In this pivotal role, you will address billing disputes, promote preferred payment methods, and continuously seek ways to enhance the billing experience for both Tarro and our clients. Your blend of operational excellence and client-focused mindset will be instrumental in fostering Tarro’s financial stability and customer satisfaction.

Key Responsibilities:Ensure the efficient functioning of our MT4 and MT5 trading platforms by managing risk strategies and delivering technical assistance.Engage in the design and enhancement of innovative trading systems, tools, and products.Analyze current market trends, address trading inquiries, and offer informed solutions.Conduct thorough risk assessments to evaluate the company's exposure to market fluctuations.Oversee trading operations and configurations within the MT4 Administrator and associated systems.Provide training to trading and dealing teams on utilizing the MT4 Administrator and relevant systems effectively.Continuously enhance your expertise in FX and CFD products and trade execution methodologies.

Role Overview Radius Limited is looking for a Sales Advisor fluent in Mandarin to join the team in Kuala Lumpur. This role centers on building strong relationships with clients from a range of backgrounds and delivering attentive, personalized service. What You Will Do Engage with customers in Mandarin and other languages as needed Listen to client needs and recommend suitable solutions Support customers throughout the sales process with clear, helpful communication What We’re Looking For Fluency in Mandarin Strong interest in sales and customer service Ability to connect with people from diverse backgrounds If you enjoy working with people and thrive in a lively setting, Radius Limited would like to hear from you.

Join our dynamic team at ajobthing1 as a Customer Service Executive specializing in Mandarin communication. This role allows you to work remotely while providing exceptional support to our clients. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

Join cxmdirect as a Back Office Executive!As a vital member of our team, you will be responsible for evaluating business processes, anticipating needs, and identifying areas for enhancement while implementing effective solutions. Your role includes coordinating with the risk department on leverage change requests and escalating trading issues as necessary.Additionally, you will maintain regular communication with team leads and sales to fulfill specific internal brokerage requests and restructure network frameworks. Liaising with technology providers to resolve complex disputes and cross-checking with payment service providers on funding issues will be crucial in this position.You will also manage internal ticketing systems to address feedback or issues within the department, perform financial checks on transactions, and collect relevant technical information regarding any complaints. A key responsibility will be performing KYC validations and overseeing the client lifecycle from onboarding to exit, ensuring adherence to established policies and procedures.Your contributions will be essential in driving continuous improvements to enhance the efficiency and effectiveness of our fraud operations.

Efficiently process daily operational requests from customers, ensuring timely and accurate responses.Take ownership of daily operational tasks, collaborating with stakeholders to execute necessary actions.Maintain strong follow-through on customer inquiries, effectively managing their expectations.Meet key performance metrics while contributing positively as a team player, demonstrating a willingness to assist colleagues.Adhere strictly to standard operating procedures (SOPs) and manuals in daily operations.Proactively escalate any identified gaps or shortcomings in processes to the team leader.Excel in daily responsibilities by staying informed on ongoing training and updates regarding process, systems, and campaigns.Be attentive to issues that may need escalation and could signify larger problems.Manage customer expectations by escalating complex requests to the Team Leader to find mutually beneficial solutions.Engage in daily huddles to share key highlights, updates, successes, and learning points from previous days.Ensure a positive customer experience in every interaction with clients.Embrace and integrate ZFX's core values into daily tasks while serving clients and collaborating with internal stakeholders.

Role OverviewWe are excited to welcome a Senior Payment Operations Specialist who is fluent in Mandarin to enhance our payment operations' stability and efficiency.Your primary responsibilities will include executing daily deposit and withdrawal transactions while performing in-depth analyses of payment costs and payment service provider (PSP) performance.This role transcends traditional operations, requiring a data-savvy individual who can pinpoint issues through analytical insights and champion continuous improvement initiatives.Furthermore, this position serves as a pathway to future management roles within the domains of Payment Cost, Payment Experience, Payment Risk, or Payment Product. Key Responsibilities:1. Payment Operations ManagementOversee and execute daily client deposit and withdrawal operations, ensuring precision, punctuality, and adherence to internal standards.Manage payment exceptions, transaction failures, and escalated cases by collaborating closely with PSPs, Customer Support, and Finance teams.Participate in a shift-based duty roster (24/7 coverage) to maintain uninterrupted payment operations.2. Payment Cost & PSP Performance EvaluationMonitor and analyze payment-related costs, such as transaction fees, channel costs, foreign exchange losses, and irregular charges.Evaluate key PSP performance metrics, including:Success rates for deposits and withdrawalsBreakdown of failure reasonsWithdrawal processing time (Service Level Agreement)Cost and fee frameworksRisk indicators and exceptionsDeliver data-driven insights and recommendations to bolster payment optimization and strategic decision-making.3. Data Management & ReportingUtilize Excel extensively for data cleaning, reconciliation, analysis, and reporting, requiring advanced formulas and pivot tables.Create and maintain dashboards and reports using Power BI, Metabase, or other BI/data analysis tools.Generate regular reports on payment operations and analysis for management and relevant stakeholders.4. Process Optimization & Cross-functional CollaborationSupport the enhancement of payment processes, rules, and Standard Operating Procedures (SOPs) to improve efficiency, transparency, and control.Collaborate with Payment, Finance, Customer Support, IT, and Product teams on payment-related initiatives and enhancements.5. Management Pipeline GrowthThis role is integral to the payment management talent pipeline.Depending on performance and business requirements, the candidate will gradually assume broader analytical and ownership responsibilities.Potential career paths may lead to roles in Payment Cost, Payment Experience, Payment Risk, or Payment Product management.

NielsenIQ is looking for a Data Operation Analyst fluent in Mandarin to join the team in Kuala Lumpur (KL Eco City Bangsar). This position centers on analyzing data sets and maintaining high standards of data accuracy. The analyst will play a key part in supporting client business strategies by delivering clear, actionable insights. Main responsibilities Analyze and interpret data sets to identify trends and patterns Ensure the accuracy and reliability of data used in reports and projects Collaborate with multiple departments to improve data operations Contribute to the success of projects by providing insights and recommendations Requirements Fluency in Mandarin Strong attention to detail Ability to work closely with cross-functional teams This role focuses on supporting both internal teams and clients through careful data analysis and effective communication across departments.

Role Overview:Join our dedicated Customer Service team at Zeal Group, where we strive to enhance our clients' experiences with our products and services. As a Customer Service Associate, you will play a crucial role in identifying and addressing any issues that may arise, ensuring a seamless journey for our customers. Our goal is to continuously improve and exceed customer expectations, making every interaction a positive one.Key Responsibilities:Respond to customer inquiries via online chats, emails, and phone calls promptly and accurately.Meet performance metrics while being a supportive team player, willing to go the extra mile for your colleagues.Adhere to standard operating procedures and manuals in daily tasks.Identify and escalate any gaps or shortcomings in existing processes to the team leader.Document and communicate common customer inquiries and issues on a daily basis.Stay updated with training and changes to processes, systems, and campaigns to excel in daily responsibilities.Monitor customer concerns that may indicate larger underlying problems that require escalation.Manage customer expectations by escalating complex inquiries to the Team Leader for mutually beneficial solutions.Participate in daily huddles to discuss key focuses, updates, successes, and learning points.Ensure a positive customer experience in every interaction with clients.Embody Zeal Group's core values in all dealings with clients and internal stakeholders.Qualifications:Possess a Diploma or Degree in a relevant field.Have 2 to 3 years of experience in customer service or contact centers.Experience in the FX/Finance industry is a distinct advantage.Able to perform multiple tasks efficiently, quick to learn, and equipped with strong problem-solving skills and customer relations acumen.Fluent in Mandarin and English, both verbal and written.Willingness to work shifts as required.Benefits:Life InsuranceMedical Coverage

Role overview NielsenIQ is looking for a Panel Customer Service Associate to join the team in KL Eco City. The role centers on supporting a wide range of customers, with a particular need for strong Mandarin language skills. Recent graduates are encouraged to apply. What you will do Respond to customer inquiries, providing clear and helpful information Communicate with panelists in Mandarin as well as other required languages Support efforts to maintain a high level of customer satisfaction What you will gain Hands-on experience in customer service Opportunities to learn about data analytics while working with a supportive team

Join our innovative team at Fuku as a Java Developer where you will leverage your extensive experience in Java to create robust applications. We are seeking a dynamic individual with over 5 years of Java development expertise, showcasing strong skills in object-oriented programming. Your familiarity with contemporary frameworks, particularly SpringMVC and SpringBoot, will be crucial for API development.Bring your experience with Spring Data JPA, Hibernate, and PostgreSQL databases to our collaborative environment. Proficiency in tools such as Gradle, Git, and Jira will enhance our agile development processes. Additionally, knowledge of SpringCloud for microservices development will be an asset.If you have experience with Lenovo system development, that will be considered a significant advantage. Proficiency in the Chinese language is preferred, making this role a perfect fit for Mandarin speakers.This position is ideal for an experienced Java developer eager to contribute to both API and microservices projects within a forward-thinking company.

Join Sutherland as an ERP Specialist fluent in Mandarin or Cantonese in Kuala Lumpur, Malaysia. In this pivotal role, you will leverage your expertise in Enterprise Resource Planning systems to optimize our operations and enhance client satisfaction. Your fluency in Mandarin/Cantonese will enable you to communicate effectively with diverse stakeholders, ensuring seamless project execution and support.

Avomind is hiring a Mandarin-speaking Customer Service Representative for its client support team in Kuala Lumpur. This position reports to the Team Lead or Senior Customer Service and centers on assisting Mandarin-speaking clients. Key responsibilities Handle customer inquiries through phone, email, and live chat channels Provide clear and accurate information about financial products and services Resolve client issues promptly Collaborate with team members to ensure a positive customer experience Location This role is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Key Responsibilities:Collaborate with various departments regarding all facets of client trading.Configure settings in MT4 Administrator and associated systems.Generate diverse trade reports and conduct data analysis.Facilitate daily client account assessments.Oversee pricing connectivity.Monitor client trade flow and execution processes.Support dealing activities in the financial market to enhance the company's profitability.Engage with the system development team to assist in system improvements and deployments, particularly for new trading products.Willing to work shifts, weekends, and holidays on a rotational basis as per business requirements.

CrossBorderTalents is looking for a Mandarin-Speaking Customer Success Specialist based in Kuala Lumpur. This role focuses on supporting users of a leading online shopping platform, handling both inbound phone calls and emails. The main goal is to deliver clear, accurate, and helpful assistance, ensuring each customer receives the support they need. Main responsibilities Guide customers step-by-step when placing online orders Respond to questions and requests through phone and email channels Safeguard customer financial details during payment transactions Resolve concerns to build and maintain customer loyalty Collaborate with team members to enhance overall service quality Take part in ongoing training to expand skillsets Meet or exceed performance targets set by the company What matters in this role Professionalism and a strong sense of responsibility are essential. The position requires a customer-first mindset, attention to quality, and a commitment to upholding the brand's reputation. Every interaction shapes the customer experience and reflects the values of the client.

At Monks, we prioritize the security of our candidates. We will never ask for payment or bank information during the recruitment process. As we expand our team, please remain vigilant against fraudulent job postings that exploit our name and information. It is crucial to safeguard your personal details throughout any recruitment process. While our team may reach out to candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).We are on the lookout for a dedicated Senior Collections Analyst to join our dynamic Finance team at Monks. The ideal candidate is a motivated and organized professional who can effectively manage their workflow in alignment with team objectives while also handling projects independently. Responsibilities will encompass daily, weekly, and monthly tasks including AR Aging Review, collections outreach, cash application, credit management, customer collection reporting, process improvement initiatives, and documentation of procedures.

Join Capco as a KYC Senior Specialist/Specialist in Kuala Lumpur, Malaysia, where you will play a pivotal role in our Customer Service and KYC Operations team. Your responsibilities will encompass managing client onboarding, conducting KYC and AML checks, and ensuring compliance throughout the customer lifecycle. Engage with customers directly, addressing queries and managing the documentation process while working collaboratively with internal teams to deliver an exceptional client experience. Your analytical skills will be vital in performing enhanced due diligence, periodic reviews, and transaction monitoring. Be part of our mission to enhance our systems and processes, while actively managing stakeholder relationships.

Cross Border Talents is seeking a Mandarin Speaking Support Agent for its Kuala Lumpur office. This position acts as the first point of contact for Mandarin-speaking customers, focusing on clear communication and helpful support to create a positive customer experience. Key Responsibilities Respond to customer inquiries in Mandarin in a timely and clear manner Assist with questions, issues, or specific requests from customers Work to resolve concerns and support ongoing customer satisfaction Requirements Fluency in Mandarin Interest in customer service work Comfortable in a busy work environment Enjoys helping others and finding solutions to problems This role is located in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

PolicyStreet Group is a full-stack insurtech company partnering with over 40 insurance and takaful providers across Asia and Australia. The group delivers digital insurance solutions to businesses and consumers, covering insurance distribution, embedded insurance, and reinsurance. With a presence in key markets, PolicyStreet serves more than 10 million customers and manages a total sum insured exceeding US$10 billion. Backed by investors such as Altara Ventures, Gobi Partners, Khazanah Nasional Berhad, and Cool Japan Fund, PolicyStreet has earned recognition from the Financial Times and Statista as one of Asia-Pacific’s Top 500 High-Growth Companies for 2026. The company was also named “Most Disruptive Insurtech in Malaysia” at the Insurance Asia News Country Awards for Excellence 2025. Role overview The Billing Executive supports accurate and timely billing processes while maintaining strong client relationships. This position is based in Kuala Lumpur, Malaysia. Main responsibilities Prepare and issue billing packs on schedule to meet weekly targets. Ensure billing accuracy for both new and existing clients. Manage billing adjustments and handle billing for new business and renewals. Respond to client billing queries within agreed timelines. Investigate complex billing issues, collaborating with insurers and internal teams to resolve them. Build and maintain strong client relationships through clear communication and reliable support. Reduce client complaints by delivering high service quality and prompt responses. Check onboarding documentation with Sales and Renewal teams to ensure data integrity. Track billing turnaround times to ensure invoices meet service level agreements. Identify opportunities to improve billing processes for greater efficiency and productivity. Keep accurate records to support reporting requirements. Follow internal policies and regulatory requirements in all billing activities.