Business Operations Associate

Join Control Risks as a Business Operations Associate and play a pivotal role in enhancing our operational effectiveness and efficiency. In this dynamic position, you will collaborate with cross-functional teams to support various business initiatives, streamline processes, and contribute to our strategic goals.

Join our dynamic team at WNS Global Services as an Associate/Senior Associate in Operations. In this role, you will be pivotal in enhancing operational efficiency and driving process improvements. You will work closely with cross-functional teams to facilitate the smooth execution of various operational tasks, ensuring that we meet and exceed our clients' expectations. This is an excellent opportunity for professionals seeking to grow their careers in a fast-paced environment.

Join our dynamic team at Siepe as an Operations Associate. In this pivotal role, you will support the operational functions of our organization, ensuring seamless processes and efficient workflows. You will collaborate with various teams to implement solutions that enhance our operations and contribute to our overall success.

Join our innovative team at Lalamove as a Business Development Associate (Outbound). In this pivotal role, you'll be responsible for driving business growth through proactive outreach to potential clients. Your mission will include identifying new business opportunities, building strong relationships, and effectively communicating the value of our logistics services.We are looking for a motivated individual who is eager to learn and grow within the dynamic logistics industry. This position offers a unique opportunity to develop your sales skills and contribute to the success of a leading company in the on-demand delivery sector.

About Proxymity Proxymity connects global listed companies with their shareholders in real time through intermediaries. Our platform improves communication efficiency, accuracy, and transparency for investor communications, helping companies stay compliant with current regulations. We focus on transforming Proxy Voting and Asset Servicing, simplifying complex challenges for customers and adding value across the investor ecosystem. As a scale-up, we are expanding globally with support from leading figures in the financial industry and have ambitious growth plans. Role Overview: Operations Associate, Shareholder Disclosure Based in Kuala Lumpur, this role sits at the core of our Operations team. The Operations Associate supports operational execution and client service using the Proxymity platform and related systems. As the company grows, this position offers the chance to take on new responsibilities and contribute to key business activities. Main Responsibilities Carry out Disclosure processes and control activities according to established procedures and policies. Handle Disclosure-related queries, meeting agreed KPIs. Monitor current and future workloads to ensure smooth operations. Complete daily tasks with attention to client satisfaction. Question existing processes and suggest improvements where possible. Recommend ways to improve processes, platforms, and control environments. Take part in projects focused on process improvement and operational testing. Review and follow Standard Operating Procedures, keeping them up to date. Pursue opportunities for self-development. Work towards team goals and objectives. Help train new team members. Promote inclusion and belonging by setting a positive example. Handle escalations appropriately.

ABOUT USAt Teleport, we are dedicated to transforming cross-border logistics across Southeast Asia and beyond. Our mission is to enable businesses, both large and small, to access fast, affordable, and reliable delivery services, often as quickly as the next day.Join us in our quest to #do boring better — leveraging discipline, precision, and innovative thinking to foster stability, enhance efficiency, and drive long-term impact within our organization.Are you ready to craft compelling narratives for a brand that prioritizes speed, cost-effectiveness, and quality? If so, we invite you to continue reading! Discover more about Teleport here: https://www.teleport.it/***Only Malaysian citizens will be considered for this position. Visa sponsorship is not available, and candidates must possess the legal right to work in Malaysia.

As the Business Operations Manager for Data Center Services, you will play a pivotal role in leading technical and operational initiatives that shape the delivery of end-to-end managed services for data centers. Serving as the Subject Matter Expert (SME), you will connect commercial strategies with operational execution, driving new business acquisition through your expertise in technical pre-sales leadership. You will oversee the daily service delivery for customer environments and spearhead the implementation of data center service offerings.Your responsibilities include ensuring that our services are scalable, financially viable, and aligned with customer expectations, while also ensuring compliance with industry standards.Key Responsibilities:1. Business Acquisition & Pre-Sales LeadershipAct as the technical authority during sales pursuits for data center operators, colocation providers, and enterprise facilities.Collaborate with Sales to develop compelling service propositions and managed services models.Lead technical discovery workshops, site assessments, and operational maturity reviews for potential customers.Define service scope, operational models, staffing structures, and tooling requirements.Draft Statements of Work (SOW), service catalogs, and pricing inputs.Present service capabilities, operational frameworks, and transformation roadmaps to customer stakeholders.Evaluate risks, dependencies, and transition strategies for new contracts.2. Data Center Operations LeadershipProvide executive oversight of both on-site and remote data center operations teams.Ensure service delivery meets contractual SLAs, KPIs, and regulatory obligations.Govern operational processes including:Facilities operations (power, cooling, space)Remote hands and smart hands servicesIncident, problem, and change managementVendor and subcontractor coordinationCapacity planning and asset lifecycle managementAct as the escalation point for major incidents and service-impacting events.Drive continuous service improvement initiatives and operational maturity programs.Build and mentor high-performing technical teams, defining training and certification pathways.Ensure compliance with industry standards such as Uptime Institute, ISO 27001/22301, SOC, and local regulatory requirements.3. Service Implementation & Transition LeadershipLead the onboarding and mobilization of new data center service contracts.Design and execute transition plans from incumbent providers or in-house teams.Establish governance structures, reporting cadence, and operational dashboards.Implement operational processes, runbooks, and tooling platforms (e.g., DCIM, ITSM).Validate operational readiness through service acceptance testing and drills.Manage the go-live process for new services.

Join Our Exciting Journey!At ShopBack, we embarked on our mission in 2014, driven by the vision of transforming the way brands and consumers interact. Founded by Henry and Joel, who recognized the constraints of conventional marketing, we aimed to create a more valuable connection for both sides. What started as an innovative idea quickly evolved into a thriving platform, and today we proudly serve over 50 million users across 13 different markets. Partnering with more than 20,000 merchants, we facilitate over half a million transactions every day. Join us as we strive to build The World’s Most Rewarding Way to Shop and become a part of our dynamic team!

Join Our Team at Airwallex!Airwallex is a revolutionary unified payments and financial platform designed for global enterprises. With our cutting-edge infrastructure and proprietary software, we empower over 200,000 businesses globally—including notable names like Brex, Rippling, Navan, Qantas, and SHEIN—to seamlessly manage everything from business accounts and payments to spend management and embedded finance solutions on a global scale.Headquartered in Melbourne, we boast a diverse team of more than 2,000 talented innovators across 26 offices worldwide. Valued at US$8 billion and supported by top-tier investors such as T. Rowe Price, Visa, and Mastercard, Airwallex is at the forefront of shaping the future of global financial services. If you are eager to engage in the most ambitious work of your career, we invite you to join us!

Efficiently process daily operational requests from customers, ensuring timely and accurate responses.Take ownership of daily operational tasks, collaborating with stakeholders to execute necessary actions.Maintain strong follow-through on customer inquiries, effectively managing their expectations.Meet key performance metrics while contributing positively as a team player, demonstrating a willingness to assist colleagues.Adhere strictly to standard operating procedures (SOPs) and manuals in daily operations.Proactively escalate any identified gaps or shortcomings in processes to the team leader.Excel in daily responsibilities by staying informed on ongoing training and updates regarding process, systems, and campaigns.Be attentive to issues that may need escalation and could signify larger problems.Manage customer expectations by escalating complex requests to the Team Leader to find mutually beneficial solutions.Engage in daily huddles to share key highlights, updates, successes, and learning points from previous days.Ensure a positive customer experience in every interaction with clients.Embrace and integrate ZFX's core values into daily tasks while serving clients and collaborating with internal stakeholders.

Role overview The Business Intelligence Associate at NielsenIQ in KL Eco City works with data to support business decision-making. This position involves analyzing complex datasets and translating findings into practical insights that guide company strategy. Collaboration is central to the role. The associate partners with colleagues from different departments to examine business performance and provide recommendations based on thorough data analysis. Key responsibilities Analyze business data to identify trends and patterns Develop clear insights that inform decisions Work closely with cross-functional teams to study performance Deliver recommendations grounded in data findings Location This position is based in KL Eco City.

The MUFG Business Process Outsourcing (BPO) Team specializes in providing comprehensive middle office and trade support services tailored for investment managers. By outsourcing their operational functions to our dedicated BPO team, clients can benefit from specialized expertise, enhanced scalability, and the opportunity to concentrate on their core investment strategies.As an Associate Director, you will assume a pivotal leadership role, ensuring the delivery of high-quality services, fostering robust client relationships, and driving operational excellence. You will serve as a senior escalation point, manage multiple client accounts and operational processes, and spearhead continuous improvement initiatives within the BPO framework. This position demands advanced technical knowledge, exceptional leadership abilities, and the confidence to engage effectively with clients, brokers, custodians, and internal teams.The ideal candidate will engage with prospective clients throughout the APAC region and must possess the capability to communicate and showcase our business offerings with clarity and depth.Key Responsibilities:Provide senior oversight of daily middle-office operations, ensuring cash, position, and trade activity reconciliations are executed accurately and promptly.Oversee trade support processes—including trade matching, confirmation, instructions, and settlement—across various asset classes.Monitor third-party matching platforms and custodian portals to guarantee timely matching and settlement.Support and supervise the complete trade lifecycle from post-execution through to settlement, working closely with brokers, custodians, and counterparties to minimize settlement fails.Ensure all client deliverables are met on a daily, weekly, and monthly basis, adhering to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Review and maintain the integrity of SLAs with clients, ensuring that new requests are assessed appropriately.Act as a senior escalation point for clients, ensuring that issues are handled with urgency and professionalism.Conduct senior-level quality assurance checks on client deliverables to ensure accuracy and completeness.Lead, mentor, and develop junior team members to foster a high-performing culture.Drive process improvements to enhance efficiency, mitigate risks, and improve client experiences.Sponsor and lead departmental and cross-functional projects, including client onboarding and the implementation of new tools.Ensure that operational procedures are current and aligned with industry standards.

Capco’s Associate Business Programme in Kuala Lumpur offers early career professionals a chance to start building a foundation in business consulting. The programme combines hands-on experience with guidance from seasoned mentors, aiming to develop key skills needed in the consulting field. Programme Highlights Structured learning tailored for those at the beginning of their careers Direct involvement in real projects, working alongside industry professionals Mentorship and support within a collaborative team environment This expression of interest is open to individuals who are motivated to grow and develop into future business leaders with Capco Malaysia.

ABOUT US:PolicyStreet is a prominent InsurTech organization committed to delivering innovative digital insurance solutions tailored for businesses and consumers across Southeast Asia and Australia. With partnerships spanning over 40 providers, we present an extensive array of products, including embedded insurance, custom employee benefits, financial advisory services, and digital solutions, simplifying the insurance experience for all. Through our regional network, we proudly serve over 5 million customers with more than US$ 10 billion in total insured value.WHAT YOU’LL DO: Actively seek and engage high-potential partnership opportunities in various sectors, including Finance, Transportation, and Automotive. Direct the entire business development process from lead generation and pitching to commercial negotiations, onboarding, and the management of long-term relationships. Collaborate across functions with Tech, Product, Data, Marketing, and Operations teams to develop and enhance partner-driven insurance solutions. Represent PolicyStreet at external meetings, events, and industry discussions to foster connections and discover new business avenues. Work jointly with partners and marketing teams to execute go-to-market strategies, ensuring successful product rollouts with measurable commercial outcomes. Utilize data-driven insights to monitor partner performance, continuously refine offerings, and identify deeper engagement opportunities. Stay updated on market dynamics, competitor strategies, and innovations in the insurance and digital sectors. Manage relationships with current partners, negotiating and structuring deals that create mutual value, foster collaboration, and support long-term growth.

Xcellink is on the lookout for an energetic and accomplished leader to spearhead the growth of our business operations across the Southeast Asia region. The ideal candidate will possess a robust background in enhancing Data Center Operations, Software Development, and Workforce Augmentation services. This pivotal role will focus on crafting and executing innovative business development strategies, steering sales initiatives, and broadening our customer base. The successful candidate will forge strategic alliances, elevate our market presence, and cultivate strong customer relationships. Key responsibilities include:Business Development & Strategy: Formulate and implement comprehensive strategies aimed at meeting growth objectives.Identify and seize new business opportunities, including partnerships and joint ventures.Conduct thorough market research to discern trends, opportunities, and the competitive landscape.Sales & Revenue Growth:Drive sales initiatives to reach revenue targets while expanding our offerings.Design and implement sales plans to penetrate markets and acquire new customers.Monitor sales performance and provide actionable insights for improvement.Customer Acquisition & Relationship Management:Develop strategies for acquiring and retaining high-value clients.Establish and maintain strong connections with key clients, addressing their needs with tailored solutions.Ensure client satisfaction through consistent follow-ups and prompt issue resolution.Market Presence & Networking:Enhance brand visibility through targeted marketing and active participation in industry events.Develop brand positioning strategies to differentiate Xcellink from competitors.Expand our network of industry contacts to unearth new business prospects.Collaboration with Delivery Teams:Work closely with delivery teams to ensure service alignment with market needs.Guide performance management and foster team development to drive growth.

About Pave Bank:Pave Bank is revolutionizing the world of business banking as the first programmable bank globally. Founded by the visionary team behind Monzo and BigPay, we are committed to reshaping the landscape of global business banking through innovative programmable financial infrastructure combined with unparalleled client experiences.About Client Operations:The Client Operations team plays a pivotal role in ensuring our clients effectively adopt, operate, and grow with Pave’s banking platform. We operate at the confluence of client needs, operational excellence, engineering, and compliance, guaranteeing reliable service delivery while striving for continuous improvement in operational efficiency and client satisfaction.Our mission is to empower clients to maximize the value derived from Pave’s platform while upholding the highest standards of operation and regulation.Role OverviewIn the capacity of a Client Operations Manager, you will oversee the complete operational lifecycle of client relationships—from onboarding to ongoing support and optimization. You will facilitate the successful implementation and operation of Pave’s banking products while championing operational excellence across client workflows. This role necessitates robust collaboration with Product, Engineering, Compliance, and Risk teams to meet client requirements while ensuring regulatory compliance.This position merges client relationship management, operational problem-solving, and data-driven decision-making.Key Responsibilities:Operational Management: Proactively discover opportunities to enhance client adoption and operational efficiency.Account Management: Cultivate strong, trustworthy relationships with client stakeholders to deliver a superior service experience.Revenue & Retention: Drive initiatives aimed at improving Net Revenue Retention (NRR) through active client engagement and product adoption.Recognize expansion opportunities, including cross-selling and upselling additional Pave services.Operational Excellence: Identify operational hurdles and implement scalable solutions to enhance service delivery, contributing to internal operational documentation and knowledge bases.

Join NielsenIQ as a Business Intelligence Associate, where your analytical skills and fluency in Chinese will contribute to delivering insights that drive business decisions. Collaborate with cross-functional teams to analyze data trends, create reports, and support our clients in making informed decisions.

Encora is seeking a Business Analyst focused on Trade Finance Channels Development to join the team in Kuala Lumpur. This position centers on supporting the delivery and enhancement of the Trade Finance System, with a strong emphasis on operational efficiency, compliance, and cross-functional collaboration. Role overview This role involves leading the end-to-end implementation of the Trade Finance System. The Business Analyst will collect and document business requirements, review functional specifications, and manage user acceptance testing (UAT). Ongoing responsibilities include supporting system rollouts, monitoring post-production performance, and ensuring that enhancements reflect operational needs and regulatory standards. Key responsibilities Oversee the delivery of the Trade Finance System project, including requirements gathering, documentation, and UAT test script development and execution. Plan and execute UAT, validating that system functionality matches business requirements and real-world trade operations scenarios. Work closely with teams in Trade Operations, Product, Technology, and Compliance to align system requirements with workflows and regulatory obligations. Prioritize and manage system enhancements based on stakeholder feedback, supporting continuous improvement. Review trade finance documentation and transactions for accuracy and compliance with international regulations and internal policies. Help develop and refine trade finance policies, standard operating procedures, and best practices, integrating system capabilities with operational insights. Investigate and resolve operational issues related to trade finance transactions to ensure timely and accurate processing. Coordinate with Risk, Compliance, and Operations departments to support seamless transaction processing and system integration. Facilitate training sessions for internal teams and clients on system usage and trade finance processes. Use trade finance platforms to monitor, process, and report on transactions, ensuring adherence to operational procedures. Collaboration and impact This position works at the intersection of technology, operations, and compliance. The Business Analyst will play a key part in shaping system capabilities and operational processes, contributing to both day-to-day efficiency and long-term improvements in trade finance channels.

Join Adventus, a leading provider of Information and Communications Technology (ICT) Solutions and Services, with a global presence and commitment to innovation.At Adventus, we empower organizations to achieve transformative growth through the intelligent application of innovative solutions and services, ensuring they stay ahead in today’s hyper-competitive landscape.Our robust network of technology partners, coupled with our extensive domain expertise, allows us to consistently exceed our clients' expectations and deliver exceptional value.

Join our team as an Operational Excellence Intern specializing in Tracing. As an intern, you will gain hands-on experience in streamlining operations and enhancing efficiency. You will work closely with our experienced professionals to identify opportunities for improvement and contribute to various operational projects.