About the job
The Patient Access Associate at Luminis Health in Lanham, MD serves as the first point of contact for patients arriving at the hospital. This non-clinical role is central to setting a welcoming tone and ensuring a smooth registration and admission process. The associate gathers and verifies demographic and financial details, directly influencing the quality of each patient’s experience.
What you will do
- Greet patients and visitors with courtesy and professionalism upon arrival.
- Accurately identify patients in the Master Patient Index, maintaining at least 98% accuracy when creating medical records to minimize errors.
- Update patient demographic information using legal identification.
- Check all details on armbands before placing them on patients.
- Explain necessary documents to patients, obtain required signatures, and note any difficulties in obtaining them. Ensure all documents are scanned into the EMR system promptly and according to procedures.
Role focus
This position emphasizes attention to detail, clear communication, and a commitment to accuracy in patient records. The Patient Access Associate helps ensure every patient’s information is correct from the start, supporting both patient safety and hospital operations.
