About the job
IT Support Technician
About the Company:
Focus IT Recruitment is proud to partner with a reputable and well-established IT support firm known for its commitment to excellence in customer service and technical support.
Role Overview:
As a result of continued growth within the industry, we are seeking a driven and enthusiastic individual to enhance their skills in the support sector and strengthen our existing team.
Key Responsibilities:
- Investigate and document customer-reported issues effectively.
- Manage and resolve service requests related to various technologies, including workstations, servers, printers, networks, and vendor-specific software and hardware.
- Offer remote and telephone support for client networks and applications.
- Provide technical desktop assistance and project support to the team.
Candidate Profile:
The successful candidate will possess over 3 years of experience in the support sector.
This is a fantastic opportunity to join a rapidly growing company and engage in exciting projects.
In return, our client offers a clear career progression path alongside a competitive salary and attractive company benefits.
Essential Skills:
- Proficient in Active Directory Administration, including new user setups (User Accounts, O365 Mailboxes).
- Networking expertise covering ADSL Broadband, Local Area Networks, Switches, and VLANs.
- Experience with Windows Server 2008/2010/2012.
- Familiarity with Backup Technologies.
- Knowledge of VMware vCenter.
- Experience with Cisco Switches and Routers.
- Strong troubleshooting skills with Windows operating systems (XP, Vista, 7, 8, 10) and Microsoft Office (2003-2016).
- Ability to install, configure, upgrade, and relocate PC hardware, software, and printing devices.
- Effective communication and customer service abilities.
- Quick adaptability to new applications and technologies.
Qualifications such as MCSE, MCSA, MCITP, or CCNA are highly advantageous.
Location:
This role is based in Leicester and is easily accessible from Rugby, Coventry, Loughborough, Corby, Nuneaton, Derby, Nottingham, Hinckley, Kettering, Market Harborough, Lutterworth, and surrounding areas.
