Customer Success Manager - Accounting Specialist H/F

As part of our growth strategy, we are looking for a Digital Accounting Specialist / Customer Success Manager.This role is primarily remote, with occasional travel required within the Northern region.Your MissionReporting to the Customer Success Team Leader within the Commercial Department, you will facilitate the activation and adoption of the MEG Premium s…

As part of our expansion, we are seeking a dedicated Digital Accounting Specialist / Customer Success Manager.Position is remote, with travel required within the Northern region.Your MissionReporting to the Customer Success Team Lead within the Sales Department, you will facilitate the activation and adoption of the MEG Premium software for your client portfolio.Focused on customer satisfaction, you will engage the necessary resources to enhance usage and maximize the impact of our solutions.You will work collaboratively in a sector trio alongside a Sales Engineer and a Sales Associate. Your role will be to ensure the effective use and adoption of licenses through your professional expertise, primarily with accounting staff.In close collaboration with the support and sales teams, you will be involved throughout the customer lifecycle:Become the MEG reference for your clients: best practices, updates, overcoming obstacles, and feedback for improvements.Lead Premium training sessions and provide post-training support.Support firms and their clients from onboarding (training, tools, materials, communication) to foster autonomy.Manage the dynamics of your portfolio to achieve:1-year activation goals for Premium offerings,replenishment objectives for high-potential clients.Conduct webinars, demos, and client events in collaboration with the CSM marketing team.Identify additional revenue opportunities (license volumes, training needs) and relay them to the sales teams.Monitor customer satisfaction, gather testimonials, and contribute to brand loyalty and advocacy.Propose enhancements within the CSM team to improve customer experience and MEG deployment.

As part of our growth strategy, we are seeking a Digital Accounting Specialist / Customer Success Manager.This position allows for home office work, with necessary travel across the Northern region.Your MissionReporting to the Customer Success Manager team head within the Commercial Department, you will assist in the activation and adoption of the MEG Premium software for your client portfolio.Focusing on client satisfaction, you will leverage the necessary resources to enhance usage and maximize the impact of our solutions.You will collaborate within a triad of sector professionals, including a Sales Engineer and a Sales Associate. Your role will ensure the secure use and adoption of licenses through your industry expertise, primarily with accounting professionals.In close coordination with support and sales teams, you will engage throughout the entire client lifecycle:Become the MEG reference point for your clients: best practices, updates, overcoming obstacles, and feedback for improvement.Facilitate Premium training sessions and provide follow-up support post-training.Assist firms and their clients from the onboarding phase (training, tools, materials, communication) to foster their independence.Drive the dynamics of your portfolio to achieve:One-year activation goals for Premium offers,Replenishment objectives for high-potential clients.Host webinars, demos, and client events in collaboration with the CSM marketing teams.Identify opportunities for additional revenue (license volumes, training needs) and relay them to the sales teams.Monitor client satisfaction, gather testimonials and feedback, and contribute to brand loyalty and advocacy.Provide proactive suggestions within the CSM team to enhance client experience and MEG deployment. A comprehensive training program lasting several weeks will be provided to build expertise in our SaaS MEG solution.What We Offer:Develop a consultative approach and leverage your industry expertiseEnhance your skills in digital challengesCollaborate within a triad team structureAn autonomous work environment: home office, provided equipment (PC, phone), company vehicle, benefits (birthday off, additional holiday on Pentecost, etc.).

Join our team as an Account Manager (H/F) at epsa, where you will play a pivotal role in driving client satisfaction and fostering strong relationships. Your expertise will help manage client accounts effectively, ensuring that their needs are met with tailored solutions and superior service.

As a Key Account Manager (H/F) at Getlink, you will oversee the operational and financial management, as well as the contractual follow-up of one or more railway transport contracts. You will engage in post-sales commercial relationships to facilitate contract renewals and coordinate all necessary internal and external stakeholders throughout this process. Main Responsibilities:Operational Management:Participate in tenders and/or renewals initiated by clients, ensuring consistent follow-up with the associated Commercial Development Manager.Manage and ensure post-sales service for the contracts obtained.Oversee the production of the sold railway service in collaboration with the company's internal Services: Production, Methods, Equipment, Railway Safety, Regions, Clients, and Tier 1 Subcontractors (third-party EF, wagon suppliers, etc.).Lead dedicated start-up teams (communication, scheduling of initial and supplementary training, defining missions and monitoring their execution, retroplanning) and implement all associated logistics while ensuring to inform and gather feedback from the various services involved.Act as the company’s representative with Clients, particularly regarding daily production monitoring and managing unforeseen events, by facilitating and/or participating in conference calls and meetings.Coordinate regional teams to carry out and enhance/optimize production.Establish the monthly and weekly rotation program and ensure it is correctly implemented by the Regions for production program realization.Represent the Company during meetings with clients, suppliers, subcontractors, and various regulatory bodies regarding railway activities for these traffics.Monitor wagons using dedicated IT tools to ascertain the general status of the fleet related to the contract flows, coordinating with the Client, the Holder, the Regions, and the Technical Management for potential maintenance actions, and ensuring the entry of operational data for the contracts under your responsibility (composite letters, km tracking, VT, on-site repair, workshop transportation).Ensure the proper alignment of tracks with expected production and their quality (regimen gaps, recovery, etc.). Manage track studies with SNCF Réseau.

Join RTE1 as a dedicated Support for Account Managers and embark on an exciting journey in a dynamic work environment. This role is ideal for individuals looking to enhance their skills in account management while contributing to our team's success. You will assist in various tasks related to client accounts, ensuring high-quality service delivery and client satisfaction.

Join Nexity as a General Accounting Manager (H/F) in Lille and take your career to new heights! We are seeking a dedicated professional to oversee our general accounting functions, ensuring accuracy and compliance with regulations.Your role will include managing financial statements, ensuring timely and precise reporting, and leading a team of accountants. You will play a pivotal role in financial planning and analysis, contributing to our strategic objectives.

As a Caisse Manager (H/F) at Groupement des Mousquetaires, you will oversee the cash management operations, ensuring efficient and effective service delivery. Your leadership will inspire a team dedicated to providing exceptional customer experiences while maintaining operational excellence.

As a key player reporting directly to the Marketing Director and the Technical Director, your primary objective is to identify the most effective CRM tool that aligns with the company’s economic goals. To achieve this, you will:Analyze strategic directions of the commercial and marketing policies;Conduct detailed assessments of sales patterns;Implement studies to enhance customer insights;Perform a comparative analysis of existing CRM tools;Deploy and configure the new CRM system;Identify new customer segments and develop tailored loyalty strategies;Establish and monitor key customer loyalty indicators;Train users on the new system.Once the tool is operational, you will optimize client database utilization, pinpoint direct marketing channels to attract new prospects, convert leads into loyal customers, and execute multi-channel marketing campaigns.

Join our team at Groupement Les Mousquetaires as a Caisse Manager (H/F) in Lille. We are seeking an enthusiastic and organized individual to oversee our checkout operations and ensure exceptional service delivery. As a Caisse Manager, you will lead a team dedicated to providing a smooth and efficient customer experience while maintaining high operational standards.

Join our dynamic team at Groupement des Mousquetaires as a File Management Specialist. In this part-time role, you will be responsible for the organization, maintenance, and management of our data files. Your attention to detail and commitment to accuracy will be crucial in ensuring our files are up-to-date and accessible.

citech seeks a PostgreSQL Database Administrator / Cloud Specialist for its Lille office. This role centers on managing PostgreSQL databases with a strong emphasis on cloud-based systems. The position involves both technical administration and collaboration with other teams to support client needs. What you will do Administer and tune PostgreSQL databases running in cloud environments Monitor database health and address issues to maintain uptime and reliability Collaborate with cross-functional teams to design and implement database solutions that meet client requirements Role focus This position requires experience with both PostgreSQL and cloud technologies. The work involves ensuring database performance, troubleshooting, and supporting the ongoing needs of cloud-based deployments.

Join our team as a Customer Service and Hospitality Coordinator at Louvre Hotels Group in the vibrant city of Lille. In this dynamic role, you will be the first point of contact for our guests, ensuring they receive exceptional service that exceeds their expectations. Your responsibilities will include managing guest inquiries, providing information about our services, and maintaining a welcoming environment at our hotel.The ideal candidate will possess excellent communication skills, a passion for hospitality, and the ability to work efficiently in a fast-paced environment. If you are enthusiastic about delivering outstanding customer service and creating memorable experiences for our guests, we would love to hear from you!

Join RTE as an Electric Networks Studies Specialist in an alternating role that blends academic learning with hands-on experience. This position offers the opportunity to engage in significant projects within the electric networks sector, focusing on analysis and optimization of our electrical systems.

En tant que Chef de Projets, vous orchestrerez des initiatives de la phase pré-vente jusqu'à leur mise en production. Vos missions :Vous serez responsable de la gestion complète du projet, englobant le design, les livrables, le staffing, le déploiement, la coordination interne et les aspects financiers.La supervision de plusieurs projets simultanément vous incombe, tout en vous assurant de fournir des rapports réguliers à vos supérieurs.Vous collaborerez avec toutes les équipes d'Advens pour garantir la réussite des projets qui vous sont assignés.La communication avec vos clients sera essentielle, assurant un suivi constant de leurs besoins.Vous contribuerez à l’amélioration continue des services et offres de MySOC grâce à des retours d'expérience pertinents.Votre engagement dans l’optimisation des processus de votre équipe sera également vital. Vos projets :Vous garantirez la sécurité des systèmes d'information de nos clients par le déploiement du SOC d'Advens.Vous interviendrez auprès d'une clientèle diversifiée, incluant des secteurs tels que la santé, le secteur public, l'industrie et les médias.Un large éventail de technologies de cybersécurité sera à votre disposition.

Role overview Citech is looking for a Big Data Engineer with expertise in Vertica to join the team in Lille. The role involves designing, building, and refining data solutions that enable analysis and insights from large-scale datasets. Projects will include both internal initiatives and client-facing work. Main responsibilities Create and maintain big data systems using Vertica. Improve data infrastructure to support analytics and reporting needs. Work closely with colleagues to address data requirements for clients. Location This position is based in Lille.

Join our dynamic team at Courir as a Stock Manager in Lille! In this pivotal role, you will be responsible for overseeing inventory management, ensuring optimal stock levels, and facilitating the smooth operation of our supply chain. Your keen attention to detail and organizational skills will be essential in maintaining the efficiency of our stock processes.

Join our dynamic team at Groupement des Mousquetaires as a Caisse Manager (H/F). In this pivotal role, you will oversee cash management and ensure operational excellence within our retail environment. Your leadership will drive the performance of the cash department, fostering a culture of efficiency and customer satisfaction.

Role overview The Property Management Manager (F/H) at Altarea will take charge of both residential and commercial properties in Lille. This position carries direct responsibility for daily operations, tenant relations, and ensuring each property remains profitable. Main responsibilities Oversee the management of assigned properties to uphold strong operational standards Collaborate with teams across functions to enhance property value and performance Maintain tenant satisfaction by providing responsive service and clear communication Track financial performance to help achieve property profitability Location This role is based in Lille.

We are seeking a dynamic and motivated Store Manager (H/F) to join our team in Lille. In this pivotal role, you will oversee daily operations, drive sales performance, and ensure exceptional customer experiences. You will lead and inspire a team, manage inventory, and implement strategies to enhance store productivity.