About the job
Join FSSI as a Network Administrator I!
THIS IS AN ON-SITE POSITION
NO RELOCATION; LOCAL APPLICANTS PREFERRED.
Our company, FSSI, has been a trusted partner for Fortune 500 companies in the financial, banking, insurance, and billing sectors for over 45 years. Our expertise in document outsourcing has positioned us as a leader in the industry.
As a Network Administrator I at our Lincoln, Rhode Island location, you will play a pivotal role in configuring, monitoring, and managing local and wide area networks (LAN/WAN), user accounts, and desktop systems. This position serves as the first line of support for technical issues, including hardware, software, and connectivity challenges.
Key Responsibilities:
- Administer and maintain Active Directory for users/groups/permissions/roles.
- Oversee the company's Office365 environment.
- Utilize monitoring tools (e.g., PRTG) to track system resources and address critical issues.
- Manage company-wide backup processes with Veeam Backup and Replication Suite.
- Handle user authority adjustments for internal applications.
- Troubleshoot issues related to local and wide area networks, personal computers, and networking equipment.
- Address end-user inquiries regarding network access and software operations.
- Efficiently manage help desk support tickets via ticketing software.
- Respond to security incident tickets from our managed security service provider (MSSP).
- Apply OS, firmware, and application updates while adhering to security policies and change management procedures.
- Support and monitor endpoint security tools, escalating threats as necessary.
- Maintain accurate records of network devices and software inventory.
- Assist in the configuration and support of VPN clients and remote desktop solutions.
- Perform additional duties as assigned.
