Business Support Analyst

Join our dynamic team as a Business Support Analyst at inetum2. In this role, you will leverage your analytical skills to support business operations and drive efficiency within our projects. You will be collaborating with various stakeholders to gather and analyze data, identify trends, and provide actionable insights that will enhance operational performan…

Join our dynamic team at Roland Berger as a Business Analyst, where you will engage in analyzing business processes, identifying areas for improvement, and implementing innovative solutions. You will collaborate closely with clients to understand their needs and deliver impactful results.

Join our dynamic team at inetum2 as a Business Data Analyst. In this role, you will leverage data analytics to drive strategic business decisions, enhance operational efficiencies, and support data-driven projects across various departments. Your expertise in data interpretation and visualization will be crucial in delivering actionable insights that align with our organizational goals.

Role Overview inetum2 is hiring a Business Analyst in Lisbon. This role focuses on understanding business needs, improving processes, and supporting decisions with data analysis. What You Will Do Assess business requirements and identify areas for improvement Analyze data to support business decisions Work with teams to enhance processes and deliver practical solutions Location This position is based in Lisbon.

Join our dynamic team at Natixis in Portugal as a Business Analyst in the IT CIB department. In this role, you will collaborate with various stakeholders to analyze business requirements, document processes, and provide insights that drive strategic decision-making. This is an exciting opportunity for entry-level candidates eager to grow their careers in a fast-paced environment.

Join our dynamic team at inetum2 as a Business Analyst, where you will play a pivotal role in helping our clients optimize their business processes and achieve their strategic goals. You will collaborate with various stakeholders to gather requirements, analyze data, and provide actionable insights that drive decision-making.

Join inetum2 as a Business Analyst, where you will play a pivotal role in transforming business needs into actionable insights. Collaborate with cross-functional teams to analyze data, identify trends, and recommend solutions that drive performance and efficiency.

Role Overview icatalentnetwork is hiring a Data Operations Analyst / CRM Business Analyst (Associate level) for its Lisbon, Portugal office. This role centers on CRM data integration, mapping, and governance. The goal: strengthen CRM adoption and reduce reliance on spreadsheets or fragmented solutions, creating reliable, system-based data workflows. Main Responsibilities Integrate and map incoming data sets from multiple business areas, including teams, tools, and platforms. Translate raw data into structured, governed CRM data models that support integrations, daily operations, and long-term reporting. Focus on data mapping, system alignment, and integration readiness, ensuring CRM data remains consistent, dependable, and scalable. Position Focus This role sits at the intersection of stakeholder data and CRM systems. While dashboards and analytics may result from your work, the primary emphasis is on building the foundation: mapping data, aligning systems, and preparing for seamless integrations.

Join our dynamic team at inetum2 as a Senior Business Analyst in beautiful Lisbon. In this pivotal role, you will leverage your expertise to drive business solutions and enhance operational efficiency. Collaborate with cross-functional teams to gather and analyze business requirements, translating them into actionable strategies that align with our organizational goals.Your analytical skills will be essential in identifying opportunities for improvement and implementing innovative solutions. We are looking for a proactive individual who thrives in a fast-paced environment and is eager to contribute to our success.

As a Summit Business Analyst within the IT CIB division, you will play a pivotal role in driving the success of our technology initiatives. Your primary responsibilities will include analyzing business needs, documenting requirements, and facilitating communication between stakeholders and technical teams. You will be expected to leverage your analytical skills to provide insights that support decision-making and enhance operational efficiency.

Join our dynamic team at inetum2 as a Data & Business Intelligence Analyst. In this pivotal role, you will leverage your analytical skills to transform data into actionable insights that drive business decisions. You will collaborate closely with cross-functional teams to develop and implement data strategies that enhance operational efficiency and support our strategic goals.

Join ValGenesis, a premier digital validation platform provider, dedicated to transforming the life sciences sector. Our innovative product suite supports 30 of the top 50 global pharmaceutical and biotech companies in achieving total compliance and operational excellence throughout their product lifecycle. Discover the opportunities at ValGenesis, the industry standard for paperless validation in Life Sciences: valgenesis.com/about

Join inetum2 as a Business Analyst, where you will play a pivotal role in transforming data into actionable insights that drive business success. Collaborate with cross-functional teams to gather and analyze requirements, ensuring that our initiatives align with strategic goals.Your analytical skills will be essential in identifying opportunities for process improvement and delivering data-driven solutions. If you are passionate about leveraging data to enhance decision-making, we want to hear from you!

Join Roland Berger as a Junior Business Analyst in our Lisbon office, where you will play an essential role in driving innovative solutions for our clients. This entry-level position is perfect for recent graduates or individuals looking to start their careers in business analysis. You will be involved in analyzing data, creating reports, and assisting in various projects that shape the strategic direction of our clients.

Join our dynamic team at inetum2 as a Business Analyst specializing in Salesforce. We are seeking a detail-oriented individual who is fluent in French and has a passion for leveraging technology to drive business solutions. In this role, you will collaborate closely with stakeholders to gather requirements, analyze processes, and implement effective Salesforce solutions.

Join Our JourneyAt Mollie, we believe that businesses deserve a seamless financial experience. Since our inception in 2004, we've dedicated ourselves to simplifying payments and money management for businesses across Europe.With over 250,000 businesses leveraging our all-in-one platform, we empower them to receive payments, manage their finances, and scale their operations on their own terms. Our solutions are designed with real businesses in mind, making them simple and scalable.As one of Europe's fastest-growing fintech companies, our team of over 900 professionals spans across 12+ locations. Our commitment to rapid growth is fueled by our talented individuals who prioritize purpose, speed, and customer satisfaction. Whether you are tackling challenges, developing leading products, or exploring AI innovations, you'll have the autonomy to create and the trust to deliver impactful results.If you are eager to contribute to the future of fintech and become part of a dynamic, high-performing team, we invite you to join us.Your ContributionAs a Business Support Specialist, you will play a pivotal role in ensuring our merchants receive the exceptional support they need to thrive. You will be the first point of contact for our clients, providing them with outstanding proactive service and support.Your role extends beyond answering inquiries; you will represent the voice of our customers, leveraging their feedback to influence meaningful changes at Mollie. By listening to their challenges and addressing their needs promptly, you will directly enhance the customer experience and contribute to the success of our expanding merchant community in Lisbon.Your ResponsibilitiesServe as the initial point of contact through live chat, email, and phone to promptly resolve customer inquiries.Proactively guide customers on selecting Mollie products that align with their business needs, enhancing their online and offline presence.Assist in enhancing customer satisfaction by providing insightful feedback and proposing innovative solutions to internal teams.Actively listen to customer feedback and challenges to align our support efforts with Mollie's commitment to customer obsession.

About the Role We are looking for an accomplished Senior Data/Business Analyst to significantly enhance our Marketing Analytics and Reporting capabilities. This position offers a balanced combination of hands-on reporting and analysis (50%) alongside dashboard development and reporting automation (50%), emphasizing accountability, precision, and scalability. As an individual contributor, you will take ownership of reporting outputs, influence measurement standards, and assist in transitioning the organization from fragmented and manual analytics to more consistent, automated, and reliable insights. The ideal candidate thrives in an evolving analytics landscape and is eager to refine data capture, analysis, and utilization processes. Responsibilities: Design, develop, and continuously improve Tableau dashboards to evaluate campaign performance, channel effectiveness, and funnel outcomes. Lead the creation of recurring performance reports and executive-ready scorecards, integrating automated dashboards with in-depth analysis. Act as a subject matter expert in marketing performance reporting, proactively spotting trends, issues, and opportunities for optimization. Facilitate the shift from manual reporting to scalable, standardized, and self-service dashboards. Analyze and synthesize data from various Martech and CRM platforms, including GA4, Salesforce, HubSpot, Cvent, LinkedIn, YouTube, X, Brightcove, and others. Ensure data accuracy across systems, actively identifying discrepancies, tracking gaps, and resolving data quality issues. Collaborate with CRM and marketing operations teams to shape the structure of data pipelines, schemas, and reporting views. Support and uphold UTM standards and campaign tracking governance to guarantee consistent attribution and measurement. Assist in maintaining structured campaign hierarchies (e.g., parent/child campaigns) to support reliable reporting. Contribute to the definition and documentation of metrics, KPIs, and reporting standards used across marketing and sales. Partner with marketing, sales, and various stakeholders to transform business objectives into effective reporting and insights. Communicate insights, assumptions, and limitations clearly to both technical and non-technical audiences. Required Qualifications: 2-6 years of experience in data analysis, business analytics, or marketing analytics. Proficient with Tableau and other data visualization tools. Strong analytical skills with a focus on data-driven decision-making. Excellent communication and presentation abilities. Experience in marketing analytics tools and platforms.

Join Our JourneyAt Mollie, we believe that businesses deserve a seamless finance experience. Since our inception in 2004, we have been dedicated to empowering businesses across Europe with effortless payment and money management solutions.Today, over 250,000 businesses rely on our comprehensive platform to receive payments, manage finances, and achieve growth on their own terms. Our services are designed with simplicity, scalability, and real-world business needs in mind.As one of the fastest-growing fintech companies in Europe, our team of over 900 Mollies across more than 12 locations is the driving force behind our success. We thrive in a fast-paced environment, prioritize purposeful development, and are deeply committed to our customers' success. Whether you're tackling challenges, developing leading-edge products, or exploring innovative AI solutions, you'll find the freedom to create and the confidence to deliver.If you're eager to grow, shape the fintech landscape, and be part of an ambitious, high-performance team, Mollie is the perfect place for you.Your ContributionAs a Business Support Specialist, you will play a pivotal role at the forefront of Mollie's mission. You will serve as the primary point of contact for our merchants, ensuring they receive exceptional support essential for their success and growth. Your immediate impact will foster customer pride in partnering with us through outstanding, proactive service.Beyond answering queries, you will act as the customer advocate, leveraging their insights to inspire meaningful, innovative changes within Mollie. This role emphasizes active listening, swift problem-solving, and a direct contribution to enhancing the customer experience. Become a vital member of our expanding team in Lisbon, dedicated to the success of our growing merchant community.Your ResponsibilitiesServe as the first point of contact for customer inquiries via live chat, email, and phone, ensuring prompt and effective resolution.Advise customers on suitable Mollie products to enhance their online and offline presence, ultimately increasing their revenue.Enhance the customer experience by providing actionable insights and proposing innovative solutions to internal teams.Engage with customer feedback and challenges to align our support efforts with Mollie's customer-centric mission.Your QualificationsFluency in both French and English; proficiency in additional languages is advantageous.Ability to adapt quickly to changing environments and learn new systems efficiently.

Join Our Team at MollieAt Mollie, we believe businesses deserve a better financial experience—less friction and more freedom. Since our inception in 2004, we have been dedicated to simplifying payments and money management for businesses across Europe.Today, over 250,000 companies rely on our all-in-one platform to facilitate payments, manage finances, and grow according to their own terms. Our solutions are designed to be simple, scalable, and tailored for real businesses.As one of Europe’s fastest-growing fintech companies, we have over 900 employees across more than 12 locations. Our growth is fueled by our talented team who are committed, agile, and deeply care about our customers. Whether you’re innovating products, solving challenges, or exploring AI advancements, you’ll have the autonomy to create and the trust to make impactful contributions.If you are eager to help shape the future of fintech and be part of an ambitious, high-performing team, we want to hear from you!Your Role and ImpactAs a Business Support Specialist, you will be at the forefront of our mission, serving as the primary contact for our merchants. Your role is crucial in ensuring they receive exceptional support, which is key to their success and growth. Your immediate impact will be evident as you help forge strong relationships with our customers by delivering outstanding, proactive service.You won’t just respond to inquiries—you will be the customer’s voice, leveraging their feedback to drive meaningful improvements within Mollie. This position is centered on listening, rapid problem-solving, and directly enhancing the overall customer experience. Join our dynamic team in Lisbon and take ownership of our expanding merchant community.Your ResponsibilitiesServe as the first point of contact via live chat, email, and phone, resolving customer inquiries swiftly and efficiently.Proactively guide customers on Mollie products that align with their needs, helping enhance their online and offline visibility and revenue.Contribute to the enhancement of the customer experience by providing actionable insights and suggesting innovative solutions to our internal teams.Actively listen to customer feedback and challenges to align our support strategies with our customer-centric mission.Your QualificationsFluency in both Italian and English; proficiency in any additional languages is a plus.Demonstrated ability to communicate effectively and empathetically with customers.Strong problem-solving skills and the ability to adapt to changing circumstances.A passion for providing excellent customer service and a desire to contribute to team success.

Join our dynamic Player Engagement team as a Senior Business Analyst, where you'll play a crucial role in overseeing our operations in Canada, Iberia, and Latin America (CILA). Reporting directly to the Head of CRM Intelligence, you will engage in comprehensive quantitative analyses of player bonus spending and corresponding behaviors. Your insights will be pivotal in crafting strategic recommendations to enhance player value across the CILA region.As an Analyst, you will be instrumental in developing predictive data models that highlight essential actions required at various stages of the player journey. Collaborating closely with our Data & BI team, you will prioritize the development of dashboards and BI tools that empower our CRM teams.Key Responsibilities:Perform detailed quantitative research on customer behaviors at different lifecycle stages, assessing the effectiveness of campaigns and key performance indicators (KPIs).Address ad-hoc requests from Business and Product stakeholders through swift and effective large data analyses, extracting insights to guide decision-making and drive player acquisition, engagement, and retention.Collaborate with bonus campaign automation and local bonus teams to conduct uplift analyses and A/B testing on critical CRM initiatives, while providing mentorship to enable them to perform these analyses independently.Assess the analytical needs of CRM teams and collaborate with Data & BI teams to develop essential BI tools for measuring campaign impact.Regularly update stakeholders, including CRM and Country leaders, with accurate insights to facilitate informed strategic decisions.Identify and develop predictive behavior models to enhance campaign automation within player journeys, partnering with Data Science teams.Create comprehensive documentation for analysis findings, including presentations, reports, training sessions, and templates.