About the job
As a Client Connectivity Support Engineer, you will play a pivotal role in ensuring the secure and dependable exchange of data between our internal banking systems and external clients or financial partners. This position bridges the gap between technical, middleware, and client environments, demanding both exceptional technical capabilities and effective communication with clients.
Key Responsibilities:
- Serve as the primary point of contact for clients via calls and emails during incidents.
- Oversee daily message and file flows, identify issues, and troubleshoot any failures or delays.
- Analyze logs and alerts, resolving incidents or escalating them to the appropriate teams.
- Collaborate with internal IT teams and external partners to ensure swift resolution of issues.
- Keep clients updated throughout the incident lifecycle.
- Maintain comprehensive documentation, procedures, and known error databases.
- Participate in post-incident reviews and contribute to service enhancement initiatives.
