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About the job
As a dynamic Sales & Account Manager, you will serve as the vital connection between agencies and clients. Your mission is to cultivate strong relationships, comprehend client goals, and collaborate with internal teams to provide exceptional solutions. This role uniquely combines sales development, client relationship management, and strategic insights, presenting an exciting opportunity for individuals who excel in vibrant, people-centric environments.
Key Responsibilities
Engage clients through calls, emails, video meetings, and LinkedIn in both German and English to facilitate meaningful conversations.
Lead outreach initiatives to identify potential clients, generate leads, and foster long-term business relationships.
Establish yourself as a trusted advisor for clients, ensuring their needs are addressed and expectations are surpassed.
Enhance and broaden client partnerships, becoming an indispensable ally in their business journey.
As a dynamic Sales & Account Manager, you will serve as the vital connection between agencies and clients. Your mission is to cultivate strong relationships, comprehend client goals, and collaborate with internal teams to provide exceptional solutions. This role uniquely combines sales development, client relationship management, and strategic insights, pres…
Become a pivotal member of our client's vibrant team as a Digital Marketing Expert and embark on an exhilarating journey in a dynamic and innovative workspace where each day brings new challenges!This position revolves around forging strong connections, unleashing your innovative spirit, and empowering clients to achieve their fullest potential. If you flourish in collaborative settings, revel in the excitement of new ideas, and are dedicated to delivering tangible outcomes, this is your opportunity to excel!As part of one of the most successful organizations of our era, you will collaborate with a team of elite sales professionals.Together, you will drive sales initiatives, explore exciting opportunities, and secure deals with fantastic new clients.Key Responsibilities:Establishing Connections: Reach out to both new and existing clients via calls and emails, identifying avenues to enhance their success.Fostering Growth: Manage a portfolio of small business clients, assisting them in flourishing by customizing strategies to boost their revenue.Market Insight: Delve into industry trends, market dynamics, and client business models to provide valuable recommendations.Tailored Solutions: Recognize opportunities and develop bespoke advertising solutions to support clients in achieving their specific goals.Continuous Engagement: Actively engage with clients, monitoring product performance, sharing insights, and fine-tuning strategies for maximum impact.Expertise Development: Become proficient in our client’s advertising tools and offerings to deliver innovative solutions and guidance.
Join our dynamic team as an Agency Client Partner in Lisbon! In this pivotal role, you will act as the main liaison between our agency and clients, fostering and nurturing strong relationships to facilitate their success. Your ability to understand client needs and collaborate effectively with internal teams will be key to delivering outstanding results. This position demands strategic thinking, excellent project management capabilities, and a robust understanding of marketing principles.Key Responsibilities:Engage Creatively: Establish impactful connections with agencies and clients through tailored communication across various platforms including phone, email, video calls, and LinkedIn, ensuring fluency in both English and German.Lead Outreach Efforts: Drive business development by initiating proactive outbound calls and exploring new opportunities to expand client relationships.Be the Trusted Advisor: Act as the primary contact for agencies and clients, building trust and ensuring their needs are consistently met with excellence.Build Lasting Partnerships: Develop and sustain meaningful relationships with agencies and clients, positioning yourself as a vital contributor to their success stories.
Are you enthusiastic about customer support and technology? Join a leading BPO company in Lisbon, recognized as one of the best employers in Portugal by the Great Place to Work Institute and Exame Magazine. Our client is a global leader and a top-tier company in the industry.Your role as a Customer Support Agent involves providing exceptional service to customers while collaborating with prestigious global brands.Your Responsibilities:Respond to inbound calls and customer inquiries with professionalism and empathy.Assist customers by answering questions and resolving issues promptly.Maintain accurate records of customer interactions and feedback in the customer service database.Troubleshoot customer concerns using open-ended questions, support documents, and training resources.Offer solutions to common problems and frequently asked questions.
At ClassPass, we believe that life’s most enriching moments occur when individuals disconnect from screens to engage in movement, connection, exploration, and play. We are dedicated to creating a premier platform for intentional living, linking people with inspiring fitness and wellness experiences. With renowned brands like Mindbody and ClassPass, we empower both businesses and individuals, transforming aspirations into achievable actions. Join us as we redefine technology’s role in fostering meaningful connections in the real world.ClassPass provides access to thousands of fitness and wellness activities globally, enabling individuals to lead active and balanced lives. Our platform simplifies the discovery and enjoyment of various activities, whether it’s a fitness class, self-care session, nutritious meal, or an exciting new adventure. Join us in cultivating healthier and more vibrant communities worldwide.About Our Ideal Team MemberIn this role, you will represent ClassPass to our fitness partners while managing a high-revenue portfolio. You are already adept at nurturing client relationships, analyzing performance metrics, and crafting innovative solutions to address their needs. Comfortable with data, you are enthusiastic about applying market trend analysis and your growing expertise in the boutique fitness sector to deliver actionable insights to our partners.About the RoleAs an Account Manager, your mission is to ensure the success of our studios and the market you oversee, which includes everything from prospecting new partnerships to upselling existing clients. You will collaborate directly with studio owners and managers within our network to ensure they perceive immense value in their partnership with us.You will confidently articulate the ClassPass value proposition, demonstrate the utility of our tools, and effectively address partner issues. Additionally, you will advocate for our partners internally, escalating technical issues and communicating their challenges and feature requests through the appropriate channels.Become a knowledgeable resource on boutique fitness and wellness within your ClassPass markets, including the competitive landscape.Drive revenue and reservation growth within your portfolio and the market you manage.Focus on partner retention across the market with quarterly targets.Monitor and identify growth opportunities regarding supply health within your markets, emphasizing inventory availability.Serve as the local Voice of the Partner, conveying local insights to the country leadership team.Establish robust, long-term relationships with partners across a diverse portfolio, encompassing top, medium, and emerging accounts.
Join a leading global company revolutionizing the customer experience (CX) landscape. With a workforce of 170,000 professionals worldwide, we pride ourselves on delivering exceptional experiences for over 750 premier brands, particularly in the digital realm. Our cutting-edge CX solutions, advanced technology, and industry expertise are tailored to meet the operational requirements of our clients and ensure seamless customer interactions during critical moments.Key Responsibilities:Conduct comprehensive audits through meticulous data analysis.Daily monitoring of Customer Service Representatives (CSRs) performance via call evaluation, including listening and reviewing.Engage in discussions with client supervisors and team leaders to review monitoring outcomes.Report any script issues or inquiries to the relevant departments.Support clients in tracking specific programs as required.Communicate changes in programs and relay CSR actions to supervisors for performance assessments.Develop and implement a monthly call monitoring plan while tracking progress.Compile pertinent data for the Monthly Quality Report.Provide constructive feedback to the training department regarding emerging issues for new agent training.Participate in calibration sessions to align scoring skills and call interpretation with fellow Quality Assurance Representatives (QARs).Ensure compliance with all organizational and client security policies.Requirements:At least 12 months of experience as a Quality Analyst, Quality Specialist, or Quality Assurance Auditor.Proficient data analysis capabilities.Exceptional attention to detail.Strong verbal and written communication skills.Excellent organizational and time management abilities.Ability to collaborate with diverse teams.Capable of making unbiased and consistent judgments.Skilled in problem-solving and providing actionable suggestions.Adept at influencing behaviors.Effective project management skills.Commitment to following organizational policies and procedures.Preferred: Relevant college degree or equivalent experience.Languages: Proficiency in German is mandatory; advanced English proficiency is also required.Must be available to work full-time from the Sete Rios site for the first two months.Willingness to adopt a hybrid work model based on the Sete Rios site thereafter.Availability to work Monday to Friday from 9 AM to 6 PM is mandatory.Benefits:Hybrid working model after two months onsite.Location: Sete Rios site in Lisbon.Monthly performance bonuses.Relocation package for eligible candidates.
Join our dynamic and rapidly expanding international customer support team as a German Customer Support Specialist in Lisbon. We are seeking enthusiastic German-speaking professionals who are dedicated to providing exceptional service to our customers. In this pivotal role, you will ensure our clients receive prompt assistance while actively contributing to process enhancements and overall customer satisfaction.Key Responsibilities:Assist customers with inquiries regarding products, services, and orders.Handle customer inquiries through various communication channels.Maintain adherence to company policies while managing sensitive customer information.Work collaboratively with team members and other departments to effectively resolve issues.Monitor customer interactions to gather insights for continuous service improvement.
Become an integral part of a global customer support team where your proficiency in the German language and your exceptional problem-solving skills will significantly enhance customer satisfaction. This role is centered on providing expert support and guidance to our clients, while also playing a vital role in fostering ongoing process enhancements.Key Responsibilities: Address customer inquiries through various channels, including phone, email, and chat. Assist clients with questions related to orders, refunds, and account management. Work collaboratively with internal teams to efficiently address and resolve customer issues. Maintain outstanding service quality while juggling multiple responsibilities.Propose enhancements based on frequently encountered customer challenges.
Join our dynamic team in Lisbon as a German Front Desk Sales and Video Surveyor! In this role, you will play a pivotal part in transforming leads into both virtual and physical surveys, ultimately driving sales by thoroughly evaluating customer move requirements. Your focus will be on converting leads into profitable business opportunities, including web inquiries, email requests, leads from generators, and phone inquiries. Collaborate closely with our sales and operations teams to ensure seamless lead coordination.Key Responsibilities:Respond promptly to consumer leads within one hour.Engage with customers to gather essential information, assess business opportunities, and utilize our preferred technology to conduct surveys.Schedule follow-up appointments in a timely manner.Build and maintain strong customer relationships.Utilize virtual survey tools to evaluate customer inventory.Ensure that 100% of virtual surveys are booked through our technology partners; physical surveys will only be arranged if deemed necessary.Maintain accurate and timely updates of sales lead progress in our CRM system.Identify customer needs and align them with our service capabilities.Make follow-up calls to customers to provide feedback on moves.Reassure customers regarding the moving process and associated formalities.Regularly check in with customers to meet their service expectations.Seek opportunities to upsell additional services.Achieve a minimum conversion target from lead to opportunity.Perform any additional duties as directed by management.
Join Cross Border Talents as a German Customer Advisor in the vibrant city of Lisbon, Portugal! Since 2014, we have been tackling the Digital Skills Shortage with our innovative approach, combining global recruiters and advanced algorithms. Our mission is to connect talented professionals with leading employers in stunning cities, where quality of life significantly enhances our candidates' journey. Our commitment to excellence is validated by three prestigious Seals awarded by the European Commission. Each month, we aim to fill over 1000 job openings across 10 EU nations. Ready to contribute to our success?Are you eager to gain professional experience while enjoying the breathtaking city of Lisbon, recognized as the green capital in 2020? Picture yourself taking surfing lessons after work!Do you want to leverage your language and tech skills?Become part of one of the leading BPO companies in Lisbon. Our client is a global giant and one of Portugal's largest enterprises. In your role as a Customer Support Agent, you will provide exceptional service to customers while supporting renowned international brands.Your Role as a Customer Advisor:Represent a prestigious global brand;Engage in a multicultural work environment;Build customer relationships and ensure an outstanding experience;Troubleshoot issues using open-ended questions, support materials, and training;Provide solutions for common inquiries and challenges.
Are you enthusiastic about customer support and technology? Join one of the leading BPO companies in Lisbon! Our client stands out as a global leader and one of the largest employers in Portugal. Recognized multiple times as an excellent workplace by the Great Place to Work Institute and Exame Magazine, this company is celebrated for its outstanding customer service.As a Customer Support Agent, you will play a crucial role in delivering top-notch service to customers while partnering with prestigious global brands.Your Responsibilities: Handle incoming calls and customer inquiries professionally; Provide timely and empathetic resolutions to customer service issues; Maintain accurate records of customer inquiries and feedback within the database; Utilize troubleshooting techniques using open-ended questions and support documentation; Offer solutions to common problems or frequently asked questions.
Join Cross Border Talents as a German Customer Support Agent for a Leading Online Video Platform in Lisbon!Are you enthusiastic about customer support and technology? Do you aspire to work with one of the premier BPO firms located in Lisbon? Our client is a global frontrunner and among the largest companies in Portugal.In your role as a Customer Support Agent, you will play a pivotal part in delivering top-notch service to customers, collaborating with prestigious global brands.
Join a leading platform dedicated to short-form mobile video, aiming to inspire creativity and bring joy to over 1 billion users worldwide. Our client champions innovation and takes calculated risks to enhance user experience, boasting offices in major cities including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.
Join Cross Border Talents as a German Customer Advisor in the vibrant city of Lisbon, Portugal! Since 2014, we have been at the forefront of addressing the Digital Skills' Shortage by leveraging Global Recruiters and advanced Algorithms. Our mission is to seamlessly connect talented individuals with leading employers in stunning cities like Lisbon, where an exceptional quality of life enhances our candidates' experiences. Our commitment to excellence has earned us 3 Seals of Excellence from the European Commission, validating our vision and approach. With over 1000 job openings available each month across 10 EU countries, we invite you to be a part of our success story!If you're eager for a chance to gain professional experience while enjoying the breathtaking city of Lisbon, recognized as the green capital in 2020—imagine taking surfing lessons after a rewarding day at work!Do you want to utilize your language and tech skills? Join one of Lisbon's premier BPO companies, a global leader and one of Portugal's largest enterprises. As a customer support agent, your mission will be to deliver exceptional service to customers while collaborating with prestigious global brands.Your Responsibilities as a Customer Advisor:Represent a renowned global brand;Immerse yourself in a multicultural environment;Establish and nurture customer relationships to ensure an outstanding experience;Utilize open-ended questions, support documentation, and training to troubleshoot inquiries;Provide solutions for common issues and frequently asked questions.
Are you a travel enthusiast fluent in German? Join a renowned online travel company in beautiful Lisbon and immerse yourself in a vibrant, multicultural environment.In this role, you'll assist German-speaking travelers in effortlessly researching and booking their dream trips. Be a part of a diverse team that collaborates globally!
Are you enthusiastic about customer support and modern technology? Join one of Lisbon's leading BPO providers! Our esteemed client is a global leader and one of Portugal's largest companies, consistently recognized for its exceptional workplace culture and customer service, honored multiple times as the best employer in Portugal by the Great Place to Work Institute and twice by Exame Magazine.Your primary responsibility as a customer support agent is to deliver top-notch service to clients while collaborating with esteemed international brands.Your Responsibilities: Handle incoming calls and respond to customer inquiries. Provide timely support and solutions to customer service issues with empathy and professionalism. Maintain precise records of customer inquiries and feedback in the service database. Troubleshoot issues using open-ended questions, support documents, and system training. Offer recommendations for common issues or frequently asked questions.
Join our dynamic team as a Technical Support Specialist in Lisbon, where you will serve as the primary point of contact for clients facing technical challenges. Your role is crucial in combining your problem-solving skills, customer service expertise, and technical acumen to deliver swift and effective solutions. This position is perfect for individuals who are passionate about assisting others and thrive in a tech-driven environment.Key Responsibilities: Assist customers by addressing inquiries and providing technical support through phone, email, or chat. Efficiently troubleshoot a range of software, hardware, and system issues. When necessary, escalate complex technical problems to senior support teams. Maintain detailed records of customer interactions and solutions within internal systems. Offer constructive feedback to internal teams to help identify recurring issues and opportunities for improvement. Ensure compliance with company policies and client standards.
As a VIP Concierge, your role will encompass the following responsibilities:Efficiently manage requests from VIP clients through phone, email, and chat in both German and English.Coordinate exclusive reservations and travel arrangements that cater to each client's unique preferences.Offer expert recommendations on luxury dining, events, shopping, and cultural experiences.Handle urgent and complex client requests with professionalism and discretion.Ensure a personalized and exceptional experience from the first point of contact to the completion of services.
Join our esteemed client, a global frontrunner in customer experience (CX), renowned for partnering with prestigious international brands. Their innovative solutions, cutting-edge technology, and specialized expertise are crafted to meet diverse business needs, ensuring seamless customer interactions across various markets.As a Customer Experience Analyst, you will play a pivotal role in evaluating customer interactions, scrutinizing performance data, and upholding exemplary service standards. This position merges analytical acumen with robust communication skills, making it perfect for individuals who thrive on both numerical analysis and fostering team development.Key Responsibilities Assess and analyze customer interactions to uncover strengths and pinpoint opportunities for enhancement. Interpret data and deliver actionable insights to elevate performance. Collaborate with supervisors, managers, and training teams to implement quality improvements. Craft monitoring plans and ensure thorough follow-up. Engage in calibration sessions to unify quality assessment standards. Offer constructive feedback that nurtures the continuous growth of agents and teams. Ensure adherence to internal protocols and client specifications.
Do you have a passion for customer support and technology? Are you eager to be part of one of the foremost BPO companies in Lisbon? Our client, a global leader and one of the largest employers in Portugal, has received accolades for being an outstanding workplace. Recognized multiple times by the Great Place to Work Institute and twice by Exame Magazine as one of the best companies to work for in Portugal, this organization offers a dynamic and supportive environment.Your role as a Customer Support Agent involves delivering exceptional service to clients while working with prestigious international brands.Your Responsibilities:Handle inbound calls and address customer inquiries;Provide timely and empathetic support to resolve customer issues;Accurately record consumer inquiries and feedback in the customer service database;Utilize open questions and support documents to troubleshoot effectively;Offer solutions to common issues and frequently asked questions.
As a dynamic Sales & Account Manager, you will serve as the vital connection between agencies and clients. Your mission is to cultivate strong relationships, comprehend client goals, and collaborate with internal teams to provide exceptional solutions. This role uniquely combines sales development, client relationship management, and strategic insights, pres…
Become a pivotal member of our client's vibrant team as a Digital Marketing Expert and embark on an exhilarating journey in a dynamic and innovative workspace where each day brings new challenges!This position revolves around forging strong connections, unleashing your innovative spirit, and empowering clients to achieve their fullest potential. If you flourish in collaborative settings, revel in the excitement of new ideas, and are dedicated to delivering tangible outcomes, this is your opportunity to excel!As part of one of the most successful organizations of our era, you will collaborate with a team of elite sales professionals.Together, you will drive sales initiatives, explore exciting opportunities, and secure deals with fantastic new clients.Key Responsibilities:Establishing Connections: Reach out to both new and existing clients via calls and emails, identifying avenues to enhance their success.Fostering Growth: Manage a portfolio of small business clients, assisting them in flourishing by customizing strategies to boost their revenue.Market Insight: Delve into industry trends, market dynamics, and client business models to provide valuable recommendations.Tailored Solutions: Recognize opportunities and develop bespoke advertising solutions to support clients in achieving their specific goals.Continuous Engagement: Actively engage with clients, monitoring product performance, sharing insights, and fine-tuning strategies for maximum impact.Expertise Development: Become proficient in our client’s advertising tools and offerings to deliver innovative solutions and guidance.
Join our dynamic team as an Agency Client Partner in Lisbon! In this pivotal role, you will act as the main liaison between our agency and clients, fostering and nurturing strong relationships to facilitate their success. Your ability to understand client needs and collaborate effectively with internal teams will be key to delivering outstanding results. This position demands strategic thinking, excellent project management capabilities, and a robust understanding of marketing principles.Key Responsibilities:Engage Creatively: Establish impactful connections with agencies and clients through tailored communication across various platforms including phone, email, video calls, and LinkedIn, ensuring fluency in both English and German.Lead Outreach Efforts: Drive business development by initiating proactive outbound calls and exploring new opportunities to expand client relationships.Be the Trusted Advisor: Act as the primary contact for agencies and clients, building trust and ensuring their needs are consistently met with excellence.Build Lasting Partnerships: Develop and sustain meaningful relationships with agencies and clients, positioning yourself as a vital contributor to their success stories.
Are you enthusiastic about customer support and technology? Join a leading BPO company in Lisbon, recognized as one of the best employers in Portugal by the Great Place to Work Institute and Exame Magazine. Our client is a global leader and a top-tier company in the industry.Your role as a Customer Support Agent involves providing exceptional service to customers while collaborating with prestigious global brands.Your Responsibilities:Respond to inbound calls and customer inquiries with professionalism and empathy.Assist customers by answering questions and resolving issues promptly.Maintain accurate records of customer interactions and feedback in the customer service database.Troubleshoot customer concerns using open-ended questions, support documents, and training resources.Offer solutions to common problems and frequently asked questions.
At ClassPass, we believe that life’s most enriching moments occur when individuals disconnect from screens to engage in movement, connection, exploration, and play. We are dedicated to creating a premier platform for intentional living, linking people with inspiring fitness and wellness experiences. With renowned brands like Mindbody and ClassPass, we empower both businesses and individuals, transforming aspirations into achievable actions. Join us as we redefine technology’s role in fostering meaningful connections in the real world.ClassPass provides access to thousands of fitness and wellness activities globally, enabling individuals to lead active and balanced lives. Our platform simplifies the discovery and enjoyment of various activities, whether it’s a fitness class, self-care session, nutritious meal, or an exciting new adventure. Join us in cultivating healthier and more vibrant communities worldwide.About Our Ideal Team MemberIn this role, you will represent ClassPass to our fitness partners while managing a high-revenue portfolio. You are already adept at nurturing client relationships, analyzing performance metrics, and crafting innovative solutions to address their needs. Comfortable with data, you are enthusiastic about applying market trend analysis and your growing expertise in the boutique fitness sector to deliver actionable insights to our partners.About the RoleAs an Account Manager, your mission is to ensure the success of our studios and the market you oversee, which includes everything from prospecting new partnerships to upselling existing clients. You will collaborate directly with studio owners and managers within our network to ensure they perceive immense value in their partnership with us.You will confidently articulate the ClassPass value proposition, demonstrate the utility of our tools, and effectively address partner issues. Additionally, you will advocate for our partners internally, escalating technical issues and communicating their challenges and feature requests through the appropriate channels.Become a knowledgeable resource on boutique fitness and wellness within your ClassPass markets, including the competitive landscape.Drive revenue and reservation growth within your portfolio and the market you manage.Focus on partner retention across the market with quarterly targets.Monitor and identify growth opportunities regarding supply health within your markets, emphasizing inventory availability.Serve as the local Voice of the Partner, conveying local insights to the country leadership team.Establish robust, long-term relationships with partners across a diverse portfolio, encompassing top, medium, and emerging accounts.
Join a leading global company revolutionizing the customer experience (CX) landscape. With a workforce of 170,000 professionals worldwide, we pride ourselves on delivering exceptional experiences for over 750 premier brands, particularly in the digital realm. Our cutting-edge CX solutions, advanced technology, and industry expertise are tailored to meet the operational requirements of our clients and ensure seamless customer interactions during critical moments.Key Responsibilities:Conduct comprehensive audits through meticulous data analysis.Daily monitoring of Customer Service Representatives (CSRs) performance via call evaluation, including listening and reviewing.Engage in discussions with client supervisors and team leaders to review monitoring outcomes.Report any script issues or inquiries to the relevant departments.Support clients in tracking specific programs as required.Communicate changes in programs and relay CSR actions to supervisors for performance assessments.Develop and implement a monthly call monitoring plan while tracking progress.Compile pertinent data for the Monthly Quality Report.Provide constructive feedback to the training department regarding emerging issues for new agent training.Participate in calibration sessions to align scoring skills and call interpretation with fellow Quality Assurance Representatives (QARs).Ensure compliance with all organizational and client security policies.Requirements:At least 12 months of experience as a Quality Analyst, Quality Specialist, or Quality Assurance Auditor.Proficient data analysis capabilities.Exceptional attention to detail.Strong verbal and written communication skills.Excellent organizational and time management abilities.Ability to collaborate with diverse teams.Capable of making unbiased and consistent judgments.Skilled in problem-solving and providing actionable suggestions.Adept at influencing behaviors.Effective project management skills.Commitment to following organizational policies and procedures.Preferred: Relevant college degree or equivalent experience.Languages: Proficiency in German is mandatory; advanced English proficiency is also required.Must be available to work full-time from the Sete Rios site for the first two months.Willingness to adopt a hybrid work model based on the Sete Rios site thereafter.Availability to work Monday to Friday from 9 AM to 6 PM is mandatory.Benefits:Hybrid working model after two months onsite.Location: Sete Rios site in Lisbon.Monthly performance bonuses.Relocation package for eligible candidates.
Join our dynamic and rapidly expanding international customer support team as a German Customer Support Specialist in Lisbon. We are seeking enthusiastic German-speaking professionals who are dedicated to providing exceptional service to our customers. In this pivotal role, you will ensure our clients receive prompt assistance while actively contributing to process enhancements and overall customer satisfaction.Key Responsibilities:Assist customers with inquiries regarding products, services, and orders.Handle customer inquiries through various communication channels.Maintain adherence to company policies while managing sensitive customer information.Work collaboratively with team members and other departments to effectively resolve issues.Monitor customer interactions to gather insights for continuous service improvement.
Become an integral part of a global customer support team where your proficiency in the German language and your exceptional problem-solving skills will significantly enhance customer satisfaction. This role is centered on providing expert support and guidance to our clients, while also playing a vital role in fostering ongoing process enhancements.Key Responsibilities: Address customer inquiries through various channels, including phone, email, and chat. Assist clients with questions related to orders, refunds, and account management. Work collaboratively with internal teams to efficiently address and resolve customer issues. Maintain outstanding service quality while juggling multiple responsibilities.Propose enhancements based on frequently encountered customer challenges.
Join our dynamic team in Lisbon as a German Front Desk Sales and Video Surveyor! In this role, you will play a pivotal part in transforming leads into both virtual and physical surveys, ultimately driving sales by thoroughly evaluating customer move requirements. Your focus will be on converting leads into profitable business opportunities, including web inquiries, email requests, leads from generators, and phone inquiries. Collaborate closely with our sales and operations teams to ensure seamless lead coordination.Key Responsibilities:Respond promptly to consumer leads within one hour.Engage with customers to gather essential information, assess business opportunities, and utilize our preferred technology to conduct surveys.Schedule follow-up appointments in a timely manner.Build and maintain strong customer relationships.Utilize virtual survey tools to evaluate customer inventory.Ensure that 100% of virtual surveys are booked through our technology partners; physical surveys will only be arranged if deemed necessary.Maintain accurate and timely updates of sales lead progress in our CRM system.Identify customer needs and align them with our service capabilities.Make follow-up calls to customers to provide feedback on moves.Reassure customers regarding the moving process and associated formalities.Regularly check in with customers to meet their service expectations.Seek opportunities to upsell additional services.Achieve a minimum conversion target from lead to opportunity.Perform any additional duties as directed by management.
Join Cross Border Talents as a German Customer Advisor in the vibrant city of Lisbon, Portugal! Since 2014, we have been tackling the Digital Skills Shortage with our innovative approach, combining global recruiters and advanced algorithms. Our mission is to connect talented professionals with leading employers in stunning cities, where quality of life significantly enhances our candidates' journey. Our commitment to excellence is validated by three prestigious Seals awarded by the European Commission. Each month, we aim to fill over 1000 job openings across 10 EU nations. Ready to contribute to our success?Are you eager to gain professional experience while enjoying the breathtaking city of Lisbon, recognized as the green capital in 2020? Picture yourself taking surfing lessons after work!Do you want to leverage your language and tech skills?Become part of one of the leading BPO companies in Lisbon. Our client is a global giant and one of Portugal's largest enterprises. In your role as a Customer Support Agent, you will provide exceptional service to customers while supporting renowned international brands.Your Role as a Customer Advisor:Represent a prestigious global brand;Engage in a multicultural work environment;Build customer relationships and ensure an outstanding experience;Troubleshoot issues using open-ended questions, support materials, and training;Provide solutions for common inquiries and challenges.
Are you enthusiastic about customer support and technology? Join one of the leading BPO companies in Lisbon! Our client stands out as a global leader and one of the largest employers in Portugal. Recognized multiple times as an excellent workplace by the Great Place to Work Institute and Exame Magazine, this company is celebrated for its outstanding customer service.As a Customer Support Agent, you will play a crucial role in delivering top-notch service to customers while partnering with prestigious global brands.Your Responsibilities: Handle incoming calls and customer inquiries professionally; Provide timely and empathetic resolutions to customer service issues; Maintain accurate records of customer inquiries and feedback within the database; Utilize troubleshooting techniques using open-ended questions and support documentation; Offer solutions to common problems or frequently asked questions.
Join Cross Border Talents as a German Customer Support Agent for a Leading Online Video Platform in Lisbon!Are you enthusiastic about customer support and technology? Do you aspire to work with one of the premier BPO firms located in Lisbon? Our client is a global frontrunner and among the largest companies in Portugal.In your role as a Customer Support Agent, you will play a pivotal part in delivering top-notch service to customers, collaborating with prestigious global brands.
Join a leading platform dedicated to short-form mobile video, aiming to inspire creativity and bring joy to over 1 billion users worldwide. Our client champions innovation and takes calculated risks to enhance user experience, boasting offices in major cities including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.
Join Cross Border Talents as a German Customer Advisor in the vibrant city of Lisbon, Portugal! Since 2014, we have been at the forefront of addressing the Digital Skills' Shortage by leveraging Global Recruiters and advanced Algorithms. Our mission is to seamlessly connect talented individuals with leading employers in stunning cities like Lisbon, where an exceptional quality of life enhances our candidates' experiences. Our commitment to excellence has earned us 3 Seals of Excellence from the European Commission, validating our vision and approach. With over 1000 job openings available each month across 10 EU countries, we invite you to be a part of our success story!If you're eager for a chance to gain professional experience while enjoying the breathtaking city of Lisbon, recognized as the green capital in 2020—imagine taking surfing lessons after a rewarding day at work!Do you want to utilize your language and tech skills? Join one of Lisbon's premier BPO companies, a global leader and one of Portugal's largest enterprises. As a customer support agent, your mission will be to deliver exceptional service to customers while collaborating with prestigious global brands.Your Responsibilities as a Customer Advisor:Represent a renowned global brand;Immerse yourself in a multicultural environment;Establish and nurture customer relationships to ensure an outstanding experience;Utilize open-ended questions, support documentation, and training to troubleshoot inquiries;Provide solutions for common issues and frequently asked questions.
Are you a travel enthusiast fluent in German? Join a renowned online travel company in beautiful Lisbon and immerse yourself in a vibrant, multicultural environment.In this role, you'll assist German-speaking travelers in effortlessly researching and booking their dream trips. Be a part of a diverse team that collaborates globally!
Are you enthusiastic about customer support and modern technology? Join one of Lisbon's leading BPO providers! Our esteemed client is a global leader and one of Portugal's largest companies, consistently recognized for its exceptional workplace culture and customer service, honored multiple times as the best employer in Portugal by the Great Place to Work Institute and twice by Exame Magazine.Your primary responsibility as a customer support agent is to deliver top-notch service to clients while collaborating with esteemed international brands.Your Responsibilities: Handle incoming calls and respond to customer inquiries. Provide timely support and solutions to customer service issues with empathy and professionalism. Maintain precise records of customer inquiries and feedback in the service database. Troubleshoot issues using open-ended questions, support documents, and system training. Offer recommendations for common issues or frequently asked questions.
Join our dynamic team as a Technical Support Specialist in Lisbon, where you will serve as the primary point of contact for clients facing technical challenges. Your role is crucial in combining your problem-solving skills, customer service expertise, and technical acumen to deliver swift and effective solutions. This position is perfect for individuals who are passionate about assisting others and thrive in a tech-driven environment.Key Responsibilities: Assist customers by addressing inquiries and providing technical support through phone, email, or chat. Efficiently troubleshoot a range of software, hardware, and system issues. When necessary, escalate complex technical problems to senior support teams. Maintain detailed records of customer interactions and solutions within internal systems. Offer constructive feedback to internal teams to help identify recurring issues and opportunities for improvement. Ensure compliance with company policies and client standards.
As a VIP Concierge, your role will encompass the following responsibilities:Efficiently manage requests from VIP clients through phone, email, and chat in both German and English.Coordinate exclusive reservations and travel arrangements that cater to each client's unique preferences.Offer expert recommendations on luxury dining, events, shopping, and cultural experiences.Handle urgent and complex client requests with professionalism and discretion.Ensure a personalized and exceptional experience from the first point of contact to the completion of services.
Join our esteemed client, a global frontrunner in customer experience (CX), renowned for partnering with prestigious international brands. Their innovative solutions, cutting-edge technology, and specialized expertise are crafted to meet diverse business needs, ensuring seamless customer interactions across various markets.As a Customer Experience Analyst, you will play a pivotal role in evaluating customer interactions, scrutinizing performance data, and upholding exemplary service standards. This position merges analytical acumen with robust communication skills, making it perfect for individuals who thrive on both numerical analysis and fostering team development.Key Responsibilities Assess and analyze customer interactions to uncover strengths and pinpoint opportunities for enhancement. Interpret data and deliver actionable insights to elevate performance. Collaborate with supervisors, managers, and training teams to implement quality improvements. Craft monitoring plans and ensure thorough follow-up. Engage in calibration sessions to unify quality assessment standards. Offer constructive feedback that nurtures the continuous growth of agents and teams. Ensure adherence to internal protocols and client specifications.
Do you have a passion for customer support and technology? Are you eager to be part of one of the foremost BPO companies in Lisbon? Our client, a global leader and one of the largest employers in Portugal, has received accolades for being an outstanding workplace. Recognized multiple times by the Great Place to Work Institute and twice by Exame Magazine as one of the best companies to work for in Portugal, this organization offers a dynamic and supportive environment.Your role as a Customer Support Agent involves delivering exceptional service to clients while working with prestigious international brands.Your Responsibilities:Handle inbound calls and address customer inquiries;Provide timely and empathetic support to resolve customer issues;Accurately record consumer inquiries and feedback in the customer service database;Utilize open questions and support documents to troubleshoot effectively;Offer solutions to common issues and frequently asked questions.
