About the job
About Teads
Teads is a premier omnichannel advertising platform dedicated to maximizing outcomes for brand and performance advertisers across diverse screens. By harnessing the power of predictive AI technology, we connect quality media with stunning brand creatives while ensuring context-driven addressability and measurement. With partnerships spanning over 10,000 publishers and 20,000 advertisers worldwide, our headquarters are located in New York, New York, and our team consists of approximately 1,700 professionals across 30+ countries.
For further details, please visit www.teads.com.
About the Opportunity
Become part of Teads as we lead the way in recommendation technology on the open web. As a Technical Solutions Engineer, you will take on intricate challenges and deliver outstanding technical support to our global clientele, ensuring our products and services operate seamlessly. You will serve as a primary technical expert, working alongside R&D, AdOps, and Product teams to foster ongoing success.
We are seeking self-motivated, enthusiastic learners who are dedicated to their professional development in the ad tech industry. If you thrive on tackling complex challenges within a dynamic team environment, we invite you to apply.
What You'll Do:
- Technical Troubleshooting: Provide advanced solutions to global clients, managing cases within established SLAs.
- Collaboration: Partner with Account Managers to support major global brands and engage cross-functional teams to address analytical challenges.
- Client Engagement: Conduct direct communications with clients to effectively troubleshoot and resolve technical issues.
- Operational Excellence: Oversee issue resolution using platforms like Slack, Salesforce, and email.
- Technical Oversight: Guarantee the correct configuration of campaigns, pixels, and creatives.
- Data Analysis: Execute in-depth troubleshooting by extracting and analyzing data to provide customized insights for marketers.
- Product Improvement: Contribute technical insights and suggestions to enhance ongoing product development.
