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Manager
About the job
Join Our Team as a College Services Manager
At Kaplan International College London, we are seeking a dedicated College Services Manager to enhance the student experience and support their journey toward success. In this role, you will be part of a collaborative team of College Services Managers committed to delivering exceptional support and guidance to students.
Your responsibilities will include leading and managing the College Services team to ensure effective delivery of services related to student health, wellbeing, social engagement, academic quality assurance, compliance, and progression. You will work closely with teaching teams to create an enriching environment for our international students.
This is an exciting opportunity for an experienced Customer Services Manager looking to grow their career with a leader in the education industry.
Join Our Team as a College Services ManagerAt Kaplan International College London, we are seeking a dedicated College Services Manager to enhance the student experience and support their journey toward success. In this role, you will be part of a collaborative team of College Services Managers committed to delivering exceptional support and guidance to stude…
Director of Student Experience and College OperationsReference number: JR255114Location: Kaplan International College LondonWorking pattern: Full Time, 37.5 hours per weekContract Type: PermanentSalary: £50,000 - £55,000 per annumWe are seeking an experienced and passionate Director of Student Experience and College Operations to join our esteemed leadership team at Kaplan International College in the heart of London. Your role will be instrumental in guiding every student towards their aspiration of studying at a UK university.In this pivotal position, you will oversee the College Services team, where your focus will be on delivering, assessing, and enhancing the services that accompany our students throughout their academic journey—from pre-arrival support to university registration and beyond.Your collaborative approach will ensure that the College provides exceptional services to both students and stakeholders. As the Director of Student Experience and College Operations, you will lead a devoted team dedicated to fostering each student's success, both at the College and in their future academic endeavors. You will guarantee that every student receives the tailored support they require for academic, social, and personal success.This position represents a fantastic opportunity for an outstanding Student Support Leader eager to advance their career with a leading institution.What you’ll bring to the role:A demonstrated commitment to personalized, student-centered service delivery.A solid understanding of, or a strong interest in, UK higher education and the needs of international students.Proven leadership and people management skills with an inclusive management style.Extensive leadership experience in student support or a comparable environment.A deep understanding of safeguarding, wellbeing, and regulatory compliance within an educational context.Exceptional interpersonal and communication skills, with the ability to collaborate effectively at a senior level to achieve objectives.The capacity to manage competing priorities and deadlines through efficient workload management.Comfort with adopting and implementing current and emerging AI technologies to drive continuous improvement and innovation.
Are you passionate about marketing and eager to represent one of the world’s most iconic brands? As a Student Marketeer for Red Bull at University College London, you'll have the unique opportunity to connect with students and create engaging marketing initiatives. Your role will involve promoting Red Bull on campus, organizing events, and driving brand awareness among your peers.
Join the dynamic team at Red Bull as a Student Marketeer at Kings College London! This part-time role is designed for energetic and passionate students eager to represent the iconic Red Bull brand on campus. You will engage with fellow students, organize exciting events, and create a vibrant community surrounding the Red Bull culture.
Pension Insurance Corporation (PIC) is dedicated to safeguarding retirement incomes through meticulous risk management and outstanding asset and liability management, complemented by exemplary customer service. Our mission is to ensure the timely payment of pensions to our current and future policyholders. We realize this mission by establishing strategic objectives across the company and nurturing a healthy culture rooted in our PIC Values: Resilient, Adaptable, and Loyal.Role OverviewWe are seeking a dynamic Pension Services Third Party Administration (TPA) Manager to join our Customer Operations team. This pivotal role requires strong collaboration with Risk, Legal, Transitions, Finance, and our external third-party administrators to secure their support and implement improvements to our systems, processes, and technology.You will leverage your expertise in Customer Operations to enhance our services and deliver favorable outcomes for our policyholders.Your contributions will drive business results related to capital, profitability, brand reputation, and stakeholder satisfaction, ensuring consistent positive experiences for our policyholders, shareholders, and Trustees.Our company values are integral to the performance of every role.Key Responsibilities of the Pension Services TPA Manager within Customer OperationsLead the Pension Services TPA Team, ensuring effective governance and oversight of Third Party Administration partners (TPAs), while supporting the Pension Services Technical Manager to maintain high standards of governance over Buy-In Scheme Trustee Administrators.Act as the line manager for direct reports, including setting objectives, managing performance, planning personal development, and overseeing productivity and quality outcomes.Oversee TPA partners' work pipeline to ensure adherence to KPIs and SLAs, maintaining high quality across complex pension processes, regulatory inquiries, DSARs, pension increases, overpayment controls, high-value payments, and trustee reporting, while identifying training needs and process enhancements.Collaborate closely with internal teams (Transitions, Actuarial, Payroll, and Implementations) to establish robust processes and scheme knowledge ahead of Buy-In administration transfers to TPA partners.Assist in forecasting and planning for new scheme administration transfers to TPA partners in partnership with the Pension Services Oversight Manager.Identify and orchestrate technical and scheme-specific training to ensure team readiness for Buy-In Under Admin/Buy-Out transitions to TPA partners.Coordinate general technical support, training, and complex query resolution for the Pension Services Oversight team and TPA partners.Provide ongoing technical support and resolve complex queries for our TPA partners, fostering strong collaborative relationships.
Join the Sainsbury’s Team as a Food Services Manager!Location: WembleySalary: £27,000 to £35,000 per annum plus bonusEmployment Type: PermanentOVERVIEWAre you ready to take on a challenge and eager to grow? Sainsbury’s, the second largest supermarket chain in the UK, operates an impressive 1,415 stores and continues to expand with renowned brands like Argos and Habitat. We are dedicated to nurturing talent, delivering exceptional service, and achieving ambitious goals. Join us to be a part of an award-winning team that values development and success.As a Food Services Manager, you will oversee the Food Counters, Bakery, and Customer Café. Your primary focus will be to motivate and manage your team to consistently deliver top-notch service and exceed customer expectations!KEY RESPONSIBILITIESLead, coach, and empower a diverse team.Ensure staff are multi-skilled and equipped to handle various tasks throughout the store.Foster a deep understanding of products and services among all team members.Anticipate customer needs and establish 'best in class' service standards.Maintain adequate staffing levels to meet customer demands across the store.Manage stock availability and minimize waste.Drive customer service excellence to boost sales and satisfaction.Identify and nurture potential in team members, supporting their professional growth.IDEAL CANDIDATEA natural leader, ready to influence and inspire both your team and the broader business.Passionate about providing outstanding customer service.Proactive and committed to continuous learning.Flexible and open-minded, adaptable to various challenges.Proven experience managing a diverse team in a hospitality, leisure, or retail setting.A strong focus on customer responsiveness and service excellence.COMMUTABLE LOCATIONS: Neasden, Tokyngton, Sudbury, West Hendon, Harlesden
We are proud to partner with one of the leading real estate firms globally in their search for a Technical Services Manager. This exciting role is situated within a vibrant portfolio in London, where the successful candidate will have the opportunity to thrive and advance within the organization.The ideal candidate will possess a robust technical and engineering background, enabling them to deliver high-quality consultancy across the portfolio. A solid understanding of project management and compliance in building services is essential.Responsibilities:Deliver technical support and consultancy to various clients within the assigned buildings portfolio.Lead project management initiatives as required throughout the project lifecycle.Conduct assessments of statutory and mandatory compliance on behalf of clients.Perform regular engineering audits across multiple buildings.Develop and manage planned preventative maintenance (PPM) and capital expenditure (CapEx) repair systems.Qualifications:A degree in Engineering is required.Membership in a recognized professional engineering body is preferred.At least 5 years of engineering experience within the property sector is essential.Strong knowledge of health and safety regulations and relevant qualifications are necessary.Proven experience in leading projects is required.Ability to assess compliance in building services is a must.What We Offer:Exceptional opportunities for internal career advancement for motivated and committed candidates.Competitive salary along with a car allowance and an attractive benefits package.Chance to establish connections with prestigious clients in London.Join a growing company with a global presence.Application Process:If you are interested in this exciting opportunity, please forward your CV to Thomas Mansell or contact him at 0161 694 9723.
Role overview Farm Boy Inc. is seeking an Assistant Service Manager for its London location. This position works alongside the Service Manager to ensure daily store operations run efficiently. The Assistant Service Manager plays a key part in team leadership, upholding store standards, and fostering a positive experience for customers. Key responsibilities Assist the Service Manager with daily store operations Guide and motivate team members to provide excellent customer service Help oversee inventory and keep track of sales activity Promote company standards and encourage best practices throughout the store Support a friendly, efficient, and welcoming store environment
Join Version 1 as a Service Transition Project Manager and lead the successful transition of services to new operational environments. In this dynamic role, you will collaborate with cross-functional teams to ensure seamless project delivery and customer satisfaction.Your expertise in project management will be vital as you navigate challenges and drive continuous improvement initiatives. If you are passionate about delivering exceptional service and managing complex projects, we want to hear from you!
The Building Services Manager will take responsibility for the management and upkeep of building services at Jobs for Humanity’s London location. This position calls for strong leadership and a focus on operational reliability and safety compliance across all facilities. Main responsibilities Oversee maintenance and daily operations of building services to ensure smooth facility function Lead and support a team of building services professionals Coordinate service contracts with vendors and partners Work with internal and external stakeholders to improve facility performance Maintain compliance with all relevant safety standards and regulations What we are looking for Experience managing building services or facilities operations Proven ability to lead teams and coordinate multiple projects Strong understanding of safety standards and compliance requirements Skilled in working collaboratively with a range of stakeholders
The Role... We are seeking an IT Services & Support Manager to guarantee a flawless and consistent experience for our members across all UK locations. Your proactive management of our technical systems will be pivotal. You will oversee a dedicated team responsible for IT support, taking charge of the Service Desk ITSM service and spearheading key improvement initiatives. Collaborating with external suppliers, you will identify suitable hardware and software solutions, presenting options and business cases to the IT Leadership team as necessary. Main Duties... Lead the IT & AV team based in London, with responsibilities covering all UK sites, excluding Soho Farm. Develop weekly and monthly staff schedules to optimize time management and ensure adequate IT & AV resources are available for all sites. Personally oversee IT support for all staff at the London Strand HQ, utilizing appointed support agencies as needed. Provide Level 1 and Level 2 support, troubleshooting various issues, including but not limited to: Business applications (cloud-based, hosted, and on-site) Software issues Network connectivity Wi-Fi Telephony systems Printers TVs and sound systems CCTV Meeting room setups Device support (PC/MAC laptops, iPhones, iPads) Assist the operation with the setup and configuration of company applications. Conduct routine checks, audits, and site visits to ensure proactive support. Deliver focused support for C-suite executives and their Personal Assistants. Maintain orderly equipment rooms and ensure all equipment is well-kept and performing preventive maintenance when necessary. Manage user access, including creating, auditing, modifying, and deleting user accounts as required. Evaluate and identify software, hardware, processes, and configurations that do not meet best practices, InfoSec, legal requirements (e.g., PCI-DSS, GDPR), and company standards. Support new installations, refurbishments, and openings of new sites. Act as the technical liaison with third-party suppliers to manage cases on behalf of end users. Utilize ServiceNow for reporting and managing team workload and SLAs, serving as the escalation point.
Join our dynamic team at Blackapple Solutions Ltd as a Project Manager! We are currently seeking a dedicated professional for a contract position based in London, UK. Your role will primarily focus on leading the Service Transformation Program, where you will work on enhancing GIS behavior towards a service-oriented model, ensuring the execution of the services framework and planning processes across GIS. You will play a pivotal role in migrating the IT Services Catalog from SharePoint to ServiceNow, making our service model more transparent. Additionally, you will be responsible for developing and implementing a comprehensive marketing and training plan to engage users with the IT Services Catalog and its supporting processes. As part of the Tool Optimization Project, you will also oversee the deployment of the ServiceNow Service Catalog module to align with our service orientation framework while ensuring compatibility with other ServiceNow modules. This is an exciting opportunity to make a significant impact in a fast-paced environment!
About Us Join Stripe At Stripe, we are revolutionizing financial infrastructure for businesses worldwide. From established enterprises to innovative startups, millions rely on us to streamline payment processing, enhance revenue, and unlock new business possibilities. Our vision is to elevate the internet's economic footprint, and we invite you to take part in this critical mission that can redefine your career. The Team The Professional Services Sales team at Stripe is dedicated to empowering our most strategic partners. You will play a pivotal role in steering customers towards accelerated growth and seamless adoption of Stripe's services. This position requires you to lead high-stakes discussions during pre-sales, reshaping the financial landscape for prominent companies and driving significant revenue through our specialized services. Your Role As an Enterprise Services Manager, you will spearhead the sale of extensive Professional Services engagements to key strategic clients, thus fueling Stripe's growth trajectory by fostering relationships that transition prospects into satisfied Stripe advocates. Key Responsibilities Oversee the complete Professional Services sales cycle for enterprise-level clients. Collaborate closely with Account Executives to devise targeted account strategies aimed at expanding Professional Services business within key accounts. Drive Professional Services success by effectively managing and forecasting bookings. Develop tailored proposals that resonate with client objectives, leveraging both Professional Services and partnered solutions. Consult with senior leaders in client organizations to create compelling business cases for digital transformation. Conduct pre-sales workshops, concentrating on strategy, vision, discovery, and assessment. Negotiate and finalize contracts/Statements of Work while shaping Professional Services agreements. Engage with Product and Engineering teams to influence product strategies tailored for major clients. Work in tandem with GTM partners to align strategies and achieve mutual growth targets. Equip the delivery team with user insights to ensure alignment with expected business outcomes.
Join Collibra's Engagement Team Collibra is on the lookout for an experienced Engagement Manager to become a vital part of our vibrant Professional Services team. Reporting directly to the Senior Director of International Professional Services, you will play a pivotal role in guiding our Professional Services Engagement Management team. In this position, you will provide essential leadership and oversight to the implementation team, ensuring that our customers can effectively install, configure, and utilize our products. You will be instrumental in collaborating with customers to enhance their time-to-value, maximize product advantages, and offer the necessary process, technical, and expert guidance throughout the implementation phase. This is a hybrid role based in our London office, requiring in-office attendance at least two days a week. Our hybrid model fosters connection, collaboration, and continuous team progress. As an Engagement Manager at Collibra, your responsibilities will include: Overseeing a variety of activities spanning team leadership, customer engagement, project governance, and revenue forecasting. Leadership & Team Management Guide and oversee the Engagement team. Provide escalation support for team and customer projects. Supervise team initiatives in customer product installation, configuration, and initial operations. Manage timesheet approvals and serve as a delegate. Conduct performance and development reviews, as well as annual compensation assessments. Engagement Team Development Contribute to the continuous development of the Engagement and Professional Services organizations. Manage and participate in Delivery, Engagement, and Sales meetings. Handle resource requests and facilitate resource planning sessions with Engagement Managers, Delivery, and PS Sales teams. Collaborate with the Customer Experience (CX) team on new initiatives across the organization. Project & Portfolio Governance PS Offering Portfolio Management: Oversee Change Control for the PS organization concerning new and existing service offerings. Maintain project software hygiene (Asana/Jira) and host project meetings for Portfolio Management. Continuously enhance portfolio management processes. Project Overview: Additional details about project management responsibilities can be discussed during the interview process.
Overview:As a Service Manager, you will take charge of managing client services for multiple outsourcing contracts. Your role will encompass overseeing daily contract operations, enhancing performance, and driving the financial success of the outsourcing initiatives.Key Responsibilities:Lead the daily management and operational performance of outsourcing contracts.Invest daily efforts in the growth and financial viability of each contract.Oversee the development and management of the Teamcenter programme.Utilize your expertise in Teamcenter Configuration, Software Development Life Cycle (SDLC), and Test Management.
Your ImpactThe Manager of Professional Services plays a pivotal role in both internal leadership and client engagement. This position is central to delivering a unique combination of technical support, consulting, software expertise, and data management. Responsibilities include hiring and nurturing team members, ensuring timely and excellent service delivery to clients, managing escalations in collaboration with sales, and overseeing performance management within the organization. The role involves calibrating team services while driving growth and scalability, making leadership critical to the ongoing development of DISCO's professional services.What You'll DoTeam Management: Oversee day-to-day operations of the Data Operations and DISCO Desk teams in London. This includes performance management, recruitment, and workload distribution. Regularly review client interactions to ensure quality service, identify training needs, and enhance technical support delivery. Manage team schedules for optimal coverage, conduct one-on-one meetings, and support administrative tasks such as time entry approvals. Foster a culture of continuous improvement through training and soliciting team input on process modifications.Client Relationship Management and Service Delivery: Act as the main point of contact for escalated client issues, ensuring positive resolutions. Clearly communicate complex technical matters in an accessible manner to clients. Build and maintain relationships with Customer Success, Review, Sales, and other Professional Services leaders to guarantee a seamless client experience. Consistently meet and exceed internal and client expectations regarding response times and service quality.Process Improvement, Documentation, and Standardization: Lead initiatives to document standardized processes and workflows. Regularly review team-client interactions for quality assurance and identify areas for improvement and training to enhance technical support delivery.
Role Overview smartdesc is seeking an IT Service Desk Manager to guide its service desk team in London. This role centers on supervising daily IT support operations, maintaining high standards for response and resolution of technical issues. The manager will focus on improving service processes and supporting a positive experience for users across the organization.
Full-time|On-site|London, Greater London, England, United Kingdom
Role overview AlphaSense seeks an Account Manager in Financial Services to join the London team. The focus of this role is to support a portfolio of financial clients, build long-term partnerships, and help clients achieve their business goals using AlphaSense’s search and insights platform. What you will do Manage and expand relationships with financial services clients Identify client needs and align them with the capabilities of the AlphaSense platform Guide clients in using the platform to inform their decision-making Work to deliver positive business outcomes for both clients and AlphaSense Requirements Background in managing client accounts within financial services Strong communication skills and ability to build relationships Comfort working in a results-oriented environment Interest in supporting client success through technology and insights Location This role is based in London, Greater London, England, United Kingdom.
We are seeking a dynamic and detail-oriented Enterprise Risk Manager to join our team in London. In this pivotal role, you will be responsible for identifying, assessing, and mitigating risks across the organization.Your expertise will help shape our risk management strategies and ensure the integrity of our operations. You will collaborate closely with various departments to foster a culture of risk awareness and compliance.
Role OverviewJoin our dynamic IT support team as a Junior Service Desk Engineer. We seek a dedicated and customer-oriented individual to deliver first-line technical assistance to end users, effectively troubleshoot both hardware and software concerns, and ensure the seamless operation of our IT infrastructure. This position is based on-site and requires excellent communication skills along with a proactive attitude towards problem-solving.Key ResponsibilitiesDeliver Level 1 technical support for desktops, laptops, printers, and other peripheral devices.Address user inquiries through our ticketing system, via phone, and face-to-face interactions.Diagnose and resolve hardware, software, network connectivity, and login issues.Install, configure, and maintain operating systems and essential business applications.Assist with Active Directory functions including password resets, user account creation, and permission management.Provide support for email and collaboration tools such as Outlook and Teams.Document, track, and update incidents and service requests within the ticketing system.Escalate complex problems to senior support teams when necessary.Help with device setup, imaging, and deployment for new employees.Maintain IT documentation, asset records, and support protocols.Adhere to IT security policies and best practices.Required Skills & Qualifications1–2 years of experience in IT Service Desk / Desktop Support / Technical Support.Basic understanding of Windows operating systems and Microsoft Office suite.Familiarity with Active Directory user management.Knowledge of fundamental networking concepts (Wi-Fi, VPN, IP configuration).Experience with a ticketing or helpdesk system.Strong analytical and troubleshooting skills.Exceptional communication and customer service abilities.Willingness to work on-site and provide hands-on support.Preferred Skills (Nice to Have)Experience with Office 365 / Microsoft 365 administration.Basic knowledge of hardware troubleshooting and device imaging.Relevant IT certifications such as CompTIA A+, ITIL Foundation, or similar.Key CompetenciesCustomer-focused mindsetEffective time management and prioritizationCollaborative team playerEagerness to learn and developAttention to detail
Join Our Team as a College Services ManagerAt Kaplan International College London, we are seeking a dedicated College Services Manager to enhance the student experience and support their journey toward success. In this role, you will be part of a collaborative team of College Services Managers committed to delivering exceptional support and guidance to stude…
Director of Student Experience and College OperationsReference number: JR255114Location: Kaplan International College LondonWorking pattern: Full Time, 37.5 hours per weekContract Type: PermanentSalary: £50,000 - £55,000 per annumWe are seeking an experienced and passionate Director of Student Experience and College Operations to join our esteemed leadership team at Kaplan International College in the heart of London. Your role will be instrumental in guiding every student towards their aspiration of studying at a UK university.In this pivotal position, you will oversee the College Services team, where your focus will be on delivering, assessing, and enhancing the services that accompany our students throughout their academic journey—from pre-arrival support to university registration and beyond.Your collaborative approach will ensure that the College provides exceptional services to both students and stakeholders. As the Director of Student Experience and College Operations, you will lead a devoted team dedicated to fostering each student's success, both at the College and in their future academic endeavors. You will guarantee that every student receives the tailored support they require for academic, social, and personal success.This position represents a fantastic opportunity for an outstanding Student Support Leader eager to advance their career with a leading institution.What you’ll bring to the role:A demonstrated commitment to personalized, student-centered service delivery.A solid understanding of, or a strong interest in, UK higher education and the needs of international students.Proven leadership and people management skills with an inclusive management style.Extensive leadership experience in student support or a comparable environment.A deep understanding of safeguarding, wellbeing, and regulatory compliance within an educational context.Exceptional interpersonal and communication skills, with the ability to collaborate effectively at a senior level to achieve objectives.The capacity to manage competing priorities and deadlines through efficient workload management.Comfort with adopting and implementing current and emerging AI technologies to drive continuous improvement and innovation.
Are you passionate about marketing and eager to represent one of the world’s most iconic brands? As a Student Marketeer for Red Bull at University College London, you'll have the unique opportunity to connect with students and create engaging marketing initiatives. Your role will involve promoting Red Bull on campus, organizing events, and driving brand awareness among your peers.
Join the dynamic team at Red Bull as a Student Marketeer at Kings College London! This part-time role is designed for energetic and passionate students eager to represent the iconic Red Bull brand on campus. You will engage with fellow students, organize exciting events, and create a vibrant community surrounding the Red Bull culture.
Pension Insurance Corporation (PIC) is dedicated to safeguarding retirement incomes through meticulous risk management and outstanding asset and liability management, complemented by exemplary customer service. Our mission is to ensure the timely payment of pensions to our current and future policyholders. We realize this mission by establishing strategic objectives across the company and nurturing a healthy culture rooted in our PIC Values: Resilient, Adaptable, and Loyal.Role OverviewWe are seeking a dynamic Pension Services Third Party Administration (TPA) Manager to join our Customer Operations team. This pivotal role requires strong collaboration with Risk, Legal, Transitions, Finance, and our external third-party administrators to secure their support and implement improvements to our systems, processes, and technology.You will leverage your expertise in Customer Operations to enhance our services and deliver favorable outcomes for our policyholders.Your contributions will drive business results related to capital, profitability, brand reputation, and stakeholder satisfaction, ensuring consistent positive experiences for our policyholders, shareholders, and Trustees.Our company values are integral to the performance of every role.Key Responsibilities of the Pension Services TPA Manager within Customer OperationsLead the Pension Services TPA Team, ensuring effective governance and oversight of Third Party Administration partners (TPAs), while supporting the Pension Services Technical Manager to maintain high standards of governance over Buy-In Scheme Trustee Administrators.Act as the line manager for direct reports, including setting objectives, managing performance, planning personal development, and overseeing productivity and quality outcomes.Oversee TPA partners' work pipeline to ensure adherence to KPIs and SLAs, maintaining high quality across complex pension processes, regulatory inquiries, DSARs, pension increases, overpayment controls, high-value payments, and trustee reporting, while identifying training needs and process enhancements.Collaborate closely with internal teams (Transitions, Actuarial, Payroll, and Implementations) to establish robust processes and scheme knowledge ahead of Buy-In administration transfers to TPA partners.Assist in forecasting and planning for new scheme administration transfers to TPA partners in partnership with the Pension Services Oversight Manager.Identify and orchestrate technical and scheme-specific training to ensure team readiness for Buy-In Under Admin/Buy-Out transitions to TPA partners.Coordinate general technical support, training, and complex query resolution for the Pension Services Oversight team and TPA partners.Provide ongoing technical support and resolve complex queries for our TPA partners, fostering strong collaborative relationships.
Join the Sainsbury’s Team as a Food Services Manager!Location: WembleySalary: £27,000 to £35,000 per annum plus bonusEmployment Type: PermanentOVERVIEWAre you ready to take on a challenge and eager to grow? Sainsbury’s, the second largest supermarket chain in the UK, operates an impressive 1,415 stores and continues to expand with renowned brands like Argos and Habitat. We are dedicated to nurturing talent, delivering exceptional service, and achieving ambitious goals. Join us to be a part of an award-winning team that values development and success.As a Food Services Manager, you will oversee the Food Counters, Bakery, and Customer Café. Your primary focus will be to motivate and manage your team to consistently deliver top-notch service and exceed customer expectations!KEY RESPONSIBILITIESLead, coach, and empower a diverse team.Ensure staff are multi-skilled and equipped to handle various tasks throughout the store.Foster a deep understanding of products and services among all team members.Anticipate customer needs and establish 'best in class' service standards.Maintain adequate staffing levels to meet customer demands across the store.Manage stock availability and minimize waste.Drive customer service excellence to boost sales and satisfaction.Identify and nurture potential in team members, supporting their professional growth.IDEAL CANDIDATEA natural leader, ready to influence and inspire both your team and the broader business.Passionate about providing outstanding customer service.Proactive and committed to continuous learning.Flexible and open-minded, adaptable to various challenges.Proven experience managing a diverse team in a hospitality, leisure, or retail setting.A strong focus on customer responsiveness and service excellence.COMMUTABLE LOCATIONS: Neasden, Tokyngton, Sudbury, West Hendon, Harlesden
We are proud to partner with one of the leading real estate firms globally in their search for a Technical Services Manager. This exciting role is situated within a vibrant portfolio in London, where the successful candidate will have the opportunity to thrive and advance within the organization.The ideal candidate will possess a robust technical and engineering background, enabling them to deliver high-quality consultancy across the portfolio. A solid understanding of project management and compliance in building services is essential.Responsibilities:Deliver technical support and consultancy to various clients within the assigned buildings portfolio.Lead project management initiatives as required throughout the project lifecycle.Conduct assessments of statutory and mandatory compliance on behalf of clients.Perform regular engineering audits across multiple buildings.Develop and manage planned preventative maintenance (PPM) and capital expenditure (CapEx) repair systems.Qualifications:A degree in Engineering is required.Membership in a recognized professional engineering body is preferred.At least 5 years of engineering experience within the property sector is essential.Strong knowledge of health and safety regulations and relevant qualifications are necessary.Proven experience in leading projects is required.Ability to assess compliance in building services is a must.What We Offer:Exceptional opportunities for internal career advancement for motivated and committed candidates.Competitive salary along with a car allowance and an attractive benefits package.Chance to establish connections with prestigious clients in London.Join a growing company with a global presence.Application Process:If you are interested in this exciting opportunity, please forward your CV to Thomas Mansell or contact him at 0161 694 9723.
Role overview Farm Boy Inc. is seeking an Assistant Service Manager for its London location. This position works alongside the Service Manager to ensure daily store operations run efficiently. The Assistant Service Manager plays a key part in team leadership, upholding store standards, and fostering a positive experience for customers. Key responsibilities Assist the Service Manager with daily store operations Guide and motivate team members to provide excellent customer service Help oversee inventory and keep track of sales activity Promote company standards and encourage best practices throughout the store Support a friendly, efficient, and welcoming store environment
Join Version 1 as a Service Transition Project Manager and lead the successful transition of services to new operational environments. In this dynamic role, you will collaborate with cross-functional teams to ensure seamless project delivery and customer satisfaction.Your expertise in project management will be vital as you navigate challenges and drive continuous improvement initiatives. If you are passionate about delivering exceptional service and managing complex projects, we want to hear from you!
The Building Services Manager will take responsibility for the management and upkeep of building services at Jobs for Humanity’s London location. This position calls for strong leadership and a focus on operational reliability and safety compliance across all facilities. Main responsibilities Oversee maintenance and daily operations of building services to ensure smooth facility function Lead and support a team of building services professionals Coordinate service contracts with vendors and partners Work with internal and external stakeholders to improve facility performance Maintain compliance with all relevant safety standards and regulations What we are looking for Experience managing building services or facilities operations Proven ability to lead teams and coordinate multiple projects Strong understanding of safety standards and compliance requirements Skilled in working collaboratively with a range of stakeholders
The Role... We are seeking an IT Services & Support Manager to guarantee a flawless and consistent experience for our members across all UK locations. Your proactive management of our technical systems will be pivotal. You will oversee a dedicated team responsible for IT support, taking charge of the Service Desk ITSM service and spearheading key improvement initiatives. Collaborating with external suppliers, you will identify suitable hardware and software solutions, presenting options and business cases to the IT Leadership team as necessary. Main Duties... Lead the IT & AV team based in London, with responsibilities covering all UK sites, excluding Soho Farm. Develop weekly and monthly staff schedules to optimize time management and ensure adequate IT & AV resources are available for all sites. Personally oversee IT support for all staff at the London Strand HQ, utilizing appointed support agencies as needed. Provide Level 1 and Level 2 support, troubleshooting various issues, including but not limited to: Business applications (cloud-based, hosted, and on-site) Software issues Network connectivity Wi-Fi Telephony systems Printers TVs and sound systems CCTV Meeting room setups Device support (PC/MAC laptops, iPhones, iPads) Assist the operation with the setup and configuration of company applications. Conduct routine checks, audits, and site visits to ensure proactive support. Deliver focused support for C-suite executives and their Personal Assistants. Maintain orderly equipment rooms and ensure all equipment is well-kept and performing preventive maintenance when necessary. Manage user access, including creating, auditing, modifying, and deleting user accounts as required. Evaluate and identify software, hardware, processes, and configurations that do not meet best practices, InfoSec, legal requirements (e.g., PCI-DSS, GDPR), and company standards. Support new installations, refurbishments, and openings of new sites. Act as the technical liaison with third-party suppliers to manage cases on behalf of end users. Utilize ServiceNow for reporting and managing team workload and SLAs, serving as the escalation point.
Join our dynamic team at Blackapple Solutions Ltd as a Project Manager! We are currently seeking a dedicated professional for a contract position based in London, UK. Your role will primarily focus on leading the Service Transformation Program, where you will work on enhancing GIS behavior towards a service-oriented model, ensuring the execution of the services framework and planning processes across GIS. You will play a pivotal role in migrating the IT Services Catalog from SharePoint to ServiceNow, making our service model more transparent. Additionally, you will be responsible for developing and implementing a comprehensive marketing and training plan to engage users with the IT Services Catalog and its supporting processes. As part of the Tool Optimization Project, you will also oversee the deployment of the ServiceNow Service Catalog module to align with our service orientation framework while ensuring compatibility with other ServiceNow modules. This is an exciting opportunity to make a significant impact in a fast-paced environment!
About Us Join Stripe At Stripe, we are revolutionizing financial infrastructure for businesses worldwide. From established enterprises to innovative startups, millions rely on us to streamline payment processing, enhance revenue, and unlock new business possibilities. Our vision is to elevate the internet's economic footprint, and we invite you to take part in this critical mission that can redefine your career. The Team The Professional Services Sales team at Stripe is dedicated to empowering our most strategic partners. You will play a pivotal role in steering customers towards accelerated growth and seamless adoption of Stripe's services. This position requires you to lead high-stakes discussions during pre-sales, reshaping the financial landscape for prominent companies and driving significant revenue through our specialized services. Your Role As an Enterprise Services Manager, you will spearhead the sale of extensive Professional Services engagements to key strategic clients, thus fueling Stripe's growth trajectory by fostering relationships that transition prospects into satisfied Stripe advocates. Key Responsibilities Oversee the complete Professional Services sales cycle for enterprise-level clients. Collaborate closely with Account Executives to devise targeted account strategies aimed at expanding Professional Services business within key accounts. Drive Professional Services success by effectively managing and forecasting bookings. Develop tailored proposals that resonate with client objectives, leveraging both Professional Services and partnered solutions. Consult with senior leaders in client organizations to create compelling business cases for digital transformation. Conduct pre-sales workshops, concentrating on strategy, vision, discovery, and assessment. Negotiate and finalize contracts/Statements of Work while shaping Professional Services agreements. Engage with Product and Engineering teams to influence product strategies tailored for major clients. Work in tandem with GTM partners to align strategies and achieve mutual growth targets. Equip the delivery team with user insights to ensure alignment with expected business outcomes.
Join Collibra's Engagement Team Collibra is on the lookout for an experienced Engagement Manager to become a vital part of our vibrant Professional Services team. Reporting directly to the Senior Director of International Professional Services, you will play a pivotal role in guiding our Professional Services Engagement Management team. In this position, you will provide essential leadership and oversight to the implementation team, ensuring that our customers can effectively install, configure, and utilize our products. You will be instrumental in collaborating with customers to enhance their time-to-value, maximize product advantages, and offer the necessary process, technical, and expert guidance throughout the implementation phase. This is a hybrid role based in our London office, requiring in-office attendance at least two days a week. Our hybrid model fosters connection, collaboration, and continuous team progress. As an Engagement Manager at Collibra, your responsibilities will include: Overseeing a variety of activities spanning team leadership, customer engagement, project governance, and revenue forecasting. Leadership & Team Management Guide and oversee the Engagement team. Provide escalation support for team and customer projects. Supervise team initiatives in customer product installation, configuration, and initial operations. Manage timesheet approvals and serve as a delegate. Conduct performance and development reviews, as well as annual compensation assessments. Engagement Team Development Contribute to the continuous development of the Engagement and Professional Services organizations. Manage and participate in Delivery, Engagement, and Sales meetings. Handle resource requests and facilitate resource planning sessions with Engagement Managers, Delivery, and PS Sales teams. Collaborate with the Customer Experience (CX) team on new initiatives across the organization. Project & Portfolio Governance PS Offering Portfolio Management: Oversee Change Control for the PS organization concerning new and existing service offerings. Maintain project software hygiene (Asana/Jira) and host project meetings for Portfolio Management. Continuously enhance portfolio management processes. Project Overview: Additional details about project management responsibilities can be discussed during the interview process.
Overview:As a Service Manager, you will take charge of managing client services for multiple outsourcing contracts. Your role will encompass overseeing daily contract operations, enhancing performance, and driving the financial success of the outsourcing initiatives.Key Responsibilities:Lead the daily management and operational performance of outsourcing contracts.Invest daily efforts in the growth and financial viability of each contract.Oversee the development and management of the Teamcenter programme.Utilize your expertise in Teamcenter Configuration, Software Development Life Cycle (SDLC), and Test Management.
Your ImpactThe Manager of Professional Services plays a pivotal role in both internal leadership and client engagement. This position is central to delivering a unique combination of technical support, consulting, software expertise, and data management. Responsibilities include hiring and nurturing team members, ensuring timely and excellent service delivery to clients, managing escalations in collaboration with sales, and overseeing performance management within the organization. The role involves calibrating team services while driving growth and scalability, making leadership critical to the ongoing development of DISCO's professional services.What You'll DoTeam Management: Oversee day-to-day operations of the Data Operations and DISCO Desk teams in London. This includes performance management, recruitment, and workload distribution. Regularly review client interactions to ensure quality service, identify training needs, and enhance technical support delivery. Manage team schedules for optimal coverage, conduct one-on-one meetings, and support administrative tasks such as time entry approvals. Foster a culture of continuous improvement through training and soliciting team input on process modifications.Client Relationship Management and Service Delivery: Act as the main point of contact for escalated client issues, ensuring positive resolutions. Clearly communicate complex technical matters in an accessible manner to clients. Build and maintain relationships with Customer Success, Review, Sales, and other Professional Services leaders to guarantee a seamless client experience. Consistently meet and exceed internal and client expectations regarding response times and service quality.Process Improvement, Documentation, and Standardization: Lead initiatives to document standardized processes and workflows. Regularly review team-client interactions for quality assurance and identify areas for improvement and training to enhance technical support delivery.
Role Overview smartdesc is seeking an IT Service Desk Manager to guide its service desk team in London. This role centers on supervising daily IT support operations, maintaining high standards for response and resolution of technical issues. The manager will focus on improving service processes and supporting a positive experience for users across the organization.
Full-time|On-site|London, Greater London, England, United Kingdom
Role overview AlphaSense seeks an Account Manager in Financial Services to join the London team. The focus of this role is to support a portfolio of financial clients, build long-term partnerships, and help clients achieve their business goals using AlphaSense’s search and insights platform. What you will do Manage and expand relationships with financial services clients Identify client needs and align them with the capabilities of the AlphaSense platform Guide clients in using the platform to inform their decision-making Work to deliver positive business outcomes for both clients and AlphaSense Requirements Background in managing client accounts within financial services Strong communication skills and ability to build relationships Comfort working in a results-oriented environment Interest in supporting client success through technology and insights Location This role is based in London, Greater London, England, United Kingdom.
We are seeking a dynamic and detail-oriented Enterprise Risk Manager to join our team in London. In this pivotal role, you will be responsible for identifying, assessing, and mitigating risks across the organization.Your expertise will help shape our risk management strategies and ensure the integrity of our operations. You will collaborate closely with various departments to foster a culture of risk awareness and compliance.
Role OverviewJoin our dynamic IT support team as a Junior Service Desk Engineer. We seek a dedicated and customer-oriented individual to deliver first-line technical assistance to end users, effectively troubleshoot both hardware and software concerns, and ensure the seamless operation of our IT infrastructure. This position is based on-site and requires excellent communication skills along with a proactive attitude towards problem-solving.Key ResponsibilitiesDeliver Level 1 technical support for desktops, laptops, printers, and other peripheral devices.Address user inquiries through our ticketing system, via phone, and face-to-face interactions.Diagnose and resolve hardware, software, network connectivity, and login issues.Install, configure, and maintain operating systems and essential business applications.Assist with Active Directory functions including password resets, user account creation, and permission management.Provide support for email and collaboration tools such as Outlook and Teams.Document, track, and update incidents and service requests within the ticketing system.Escalate complex problems to senior support teams when necessary.Help with device setup, imaging, and deployment for new employees.Maintain IT documentation, asset records, and support protocols.Adhere to IT security policies and best practices.Required Skills & Qualifications1–2 years of experience in IT Service Desk / Desktop Support / Technical Support.Basic understanding of Windows operating systems and Microsoft Office suite.Familiarity with Active Directory user management.Knowledge of fundamental networking concepts (Wi-Fi, VPN, IP configuration).Experience with a ticketing or helpdesk system.Strong analytical and troubleshooting skills.Exceptional communication and customer service abilities.Willingness to work on-site and provide hands-on support.Preferred Skills (Nice to Have)Experience with Office 365 / Microsoft 365 administration.Basic knowledge of hardware troubleshooting and device imaging.Relevant IT certifications such as CompTIA A+, ITIL Foundation, or similar.Key CompetenciesCustomer-focused mindsetEffective time management and prioritizationCollaborative team playerEagerness to learn and developAttention to detail
