CRM & Loyalty Lead

About WheelyWheely is revolutionizing premium transportation in major cities across Europe, the US, and the Middle East. By seamlessly integrating advanced technology with the art of elite chauffeuring, we provide an unparalleled experience trusted by over 100,000 active riders and 1,200 corporate partners.As a profitable and rapidly expanding scale-up, we h…

Wise is seeking a Lead Data Analyst with a focus on CRM Analytics to join the team in London. This position centers on using analytical skills to support and improve customer relationship management initiatives. Role overview The Lead Data Analyst will work with complex datasets to uncover trends and patterns that inform Wise’s CRM strategies. The role involves turning raw data into clear, actionable insights that shape how the company connects with its customers. Key responsibilities Analyze large and varied datasets related to customer interactions and engagement. Develop insights that support Wise’s CRM goals and improve customer experience. Collaborate with teams across the company to refine and optimize customer engagement strategies. Collaboration This role works closely with cross-functional teams, ensuring that data-driven recommendations are integrated into Wise’s broader customer engagement efforts.

Join frpadvisory as a Senior CRM Manager to lead our customer relationship management initiatives. You will be responsible for developing and implementing CRM strategies that enhance customer engagement and drive business growth. Collaborate with cross-functional teams to ensure alignment on customer journeys and optimize our CRM systems.

At FARFETCH, our passion for fashion drives everything we do. We aim to be the premier global platform for luxury fashion, bridging the gap between creators, curators, and consumers. Our mission is rooted in a commitment to positivity, creating a vibrant community composed of our dedicated people, partners, and customers. This diverse community is central to our business success. We celebrate individuality and empower diverse backgrounds, fostering an inclusive environment for all. We are proud to be FARFETCH for All.MARKETING TEAMOur Marketing team is a mixture of artistic creativity and analytical expertise, dedicated to delighting our global customer base through innovative marketing strategies, a focus on data-driven results, a culture of experimentation, and collaborative teamwork.LONDON OFFICESituated in Old Street, the heart of London’s tech scene, our office is home to various teams, including Commercial, Marketing, and Creative. The open-plan layout promotes collaboration and idea sharing, complemented by a spacious outdoor terrace ideal for team lunches and events.ROLE OVERVIEWAs the Customer Growth Manager for Loyalty, you will report directly to the Director of CRM & Loyalty. Your primary responsibilities will include devising, implementing, and analyzing promotional campaigns and loyalty rewards designed to enhance customer engagement, drive repeat purchases, and optimize the lifetime value of our existing customers—all within established financial performance metrics. This strategic position within the Marketing department will involve collaboration across Commercial, Customer Analytics, Finance, and Product teams. The ideal candidate will be a proactive operator, combining creative insight with quantitative analysis, and will have a proven history of enhancing promotional outcomes.

Role overview The Senior CRM Communications Strategist at Wise will design and implement strategies that enhance customer communications and support the company’s growth. This position requires close collaboration with teams throughout Wise to plan and deliver CRM initiatives, reaching customers through several channels. The strategist will play a key role in deepening customer engagement and aligning communications with business goals. What you will do Shape and refine Wise’s customer communication strategies Work with cross-functional teams to develop and launch CRM projects Lead initiatives aimed at increasing customer engagement and supporting business priorities Use CRM and communications knowledge to influence experiences across multiple customer touchpoints Location This role is based in London.

Join Attio: Pioneering the Future of CRM in the AI EraAt Attio, we are on a transformative journey to innovate CRM solutions tailored for the AI-driven landscape. Our aspiration is to build the first AI-native CRM system, specifically crafted for the most ambitious go-to-market teams. With our recent $52M Series B funding, led by GV (Google Ventures) and supported by key investors like Redpoint, Balderton, Point Nine, and 01A, we are excited to tackle complex technical challenges. Our goal is to not only delight our users but also to set a new industry standard.About the RoleOur engineering team is dedicated to solving the most intricate challenges, ensuring our users have a seamless experience. We are building real-time infrastructure and AI-native architecture, complemented by an effortless frontend, all powered by a fast-moving team that values rigorous thinking and exceptional quality.We seek Engineering Leads who are enthusiastic about creating outstanding teams that push the boundaries of innovation, focus on the finer details, and revolutionize the way millions work. This role involves both hands-on technical contributions and leading a small, specialized group of engineers.

Join our dynamic team at loveholidays as a Senior CRM Executive, where you will play a pivotal role in enhancing our customer relationship management strategies. You will be responsible for developing and executing innovative CRM campaigns that drive customer engagement and retention. Your expertise will be critical in analyzing customer data to deliver personalized experiences, ensuring that our clients enjoy the best possible service.

Senior CRM Manager – SumUp Pay About the Team At SumUp, we are creating a comprehensive personal account experience for consumers throughout Europe, simplifying global spending, financial management, and rewarding everyday transactions. This is a unique opportunity to be the first dedicated CRM professional within our Consumer team. You will have the chance to develop and implement a lifecycle strategy from the ground up, shaping how we engage with our customers at every stage of their journey—from their initial installation to fostering long-term habits. Expect a role with significant ownership and impact, where you will influence how SumUp Pay interacts with its customers for years to come. Your Responsibilities Lead the design of lifecycle journeys across various channels, including push notifications, email, in-app messages, and banners, focusing on key moments that drive growth: KYC completion, card activation, first transactions, feature adoption, and re-engagement. Formulate hypotheses, conduct experiments, analyze results, and act quickly; this position requires an agile and proactive approach. Analyze product usage data to pinpoint friction points and translate these insights into CRM strategies or recommendations for product enhancements. Define and manage user segments, execute A/B tests, and continuously refine activation, engagement, and retention strategies across six European markets. Oversee the end-to-end management of Iterable, including data mappings, event taxonomy, and user profile schemas, collaborating closely with backend engineers to maintain data integrity and platform health. Collaborate with the GTM team to ensure alignment of messaging, timing, and targeting with broader SumUp growth initiatives. Ideal Candidate Profile You possess hands-on experience managing multi-channel lifecycle campaigns in a high-growth consumer product environment; experience in fintech or neobanking is a significant advantage. You think strategically about funnels, cohorts, and activation rates, rather than solely focusing on open rates and click-throughs. You are comfortable with event-driven architecture and understand how real-time triggers enhance effective customer journeys. You can effortlessly communicate and work with both technical and non-technical stakeholders, translating platform logic into clear campaign strategies and vice versa. You have experience building processes from scratch and thrive in an environment lacking a predefined playbook. You possess a hands-on approach, able to navigate data models, read event schemas, and work collaboratively with engineers as an equal partner. Why Join SumUp? Engage with a truly global, multicultural team in our central Covent Garden location, surrounded by history and innovation.

Wise is hiring a CRM Analytics Manager in London. This position centers on using analytical expertise to support and improve customer relationship management strategies. Role overview The CRM Analytics Manager will analyze customer data, spot trends, and deliver recommendations that help shape marketing activities. The role calls for someone who can translate data into practical steps for the team, ensuring that customer engagement and retention efforts are informed by clear insights. What you will do Examine customer data to uncover patterns and trends Develop actionable recommendations to improve CRM and marketing initiatives Work closely with colleagues to ensure insights drive decision-making Requirements Experience in analytics, with a focus on CRM or marketing data Strong ability to interpret data and communicate findings Comfort working in a collaborative, team-focused environment

Become a Senior CRM Specialist with CheckatradeJoin Checkatrade as we transform from a traditional lead-generation subscription model into a dynamic product-led platform that shapes the future of trades in the UK. Our CRM function is pivotal to this evolution, ensuring trades not only sign up but actively engage, upgrade, and remain loyal to our services.As a Senior CRM Specialist, you will play an integral role within our CRM team. Utilizing Braze, you'll be responsible for crafting, quality-assuring, and launching campaigns across various channels including email, SMS, push notifications, and in-app communications. Your efforts will directly enhance user engagement with our tools, showcasing the true value of Checkatrade.This position serves as an excellent launchpad for your career. You'll have the opportunity to learn from experienced team members about building automated journeys, leveraging data-driven marketing, and designing scalable lifecycle flows. With your enthusiasm and inquisitive nature, this role can propel you towards becoming a CRM Lead.This is a hands-on role where you’ll not only execute campaigns in Braze but also take ownership of their performance, manage stakeholder relationships, and explore innovative ways to enhance user engagement.Your Day-to-Day Responsibilities:Campaign Build & DeliveryCreate and launch CRM campaigns and user journeys in Braze across email, SMS, Push, and in-app platforms.Utilize established templates and governance frameworks to ensure campaign quality.Conduct thorough quality assurance on campaigns to ensure accuracy, deliverability, and brand consistency.Lifecycle & Journey ExecutionDesign and manage lifecycle journeys, focusing on onboarding, engagement, upgrades, and retention.Facilitate experimentation through A/B testing to optimize messaging, timing, and channels.Gradually take on more responsibility for journey ownership as you gain confidence and skills.Process, Quality & GovernanceManage campaign calendars and delivery timelines, ensuring clear communication with all stakeholders.Adhere to data privacy, consent, and compliance standards in all communications.Learning, Growth & ProgressionEngage in continuous learning opportunities and seek out pathways for career advancement within the company.

About Air Apps Air Apps builds AI-powered tools to help people plan, work, and organize their lives. Founded by a family team in 2018 in Lisbon, the company now operates from both Lisbon and San Francisco. Air Apps remains self-funded and has reached over 100 million downloads worldwide. The team focuses on long-term goals, aiming to challenge what AI can do for real users. Their current mission is to create the first AI-driven Personal & Entrepreneurial Resource Planner (PRP). At Air Apps, each person helps shape products that support users around the globe. The company values progress, creativity, and practical solutions that improve daily life.

ABOUT DROOLDROOL is an innovative e-commerce platform specializing in the sale of contemporary art prints and framed artworks from talented emerging artists. We have achieved profitable growth and are now dedicated to enhancing our strategies for customer acquisition, conversion, and retention as we scale.This position is part of our dynamic growth team and involves close collaboration with paid media, creative, and merchandising teams to optimize trading moments and increase repeat revenue through effective CRM strategies.ROLE SUMMARYWe are seeking a skilled CRM & Lifecycle Manager to take charge of daily email and SMS execution.This hands-on role emphasizes the development, deployment, and optimization of campaigns and automation flows. You will ensure that CRM initiatives drive key trading moments and facilitate repeat purchases, working in tandem with paid media and growth activities.Your focus will be on executing strategies, conducting consistent testing, and providing clear reporting on campaign performance.RESPONSIBILITIESCampaigns & Lifecycle ManagementLead the planning and execution of all email and SMS campaigns for product launches, sales, and other pivotal trading moments.Collaborate with growth and creative teams to brief, develop, and deliver campaigns that align with paid media and merchandising priorities.Design and enhance lifecycle journeys that promote repeat purchases and improve customer behavior from the first to the second order.Identify key customer segments and devise targeted campaigns tailored to them.Manage and optimize core automated flows, ensuring that messaging, timing, and frequency align with trading objectives.Testing, Reporting & Platform ManagementConduct structured testing across campaigns and flows to enhance performance over time.Monitor and report on revenue contributions, engagement metrics, and repeat behavior, using insights to guide future initiatives.Ensure robust segmentation, list health, and data integrity within the CRM platform.Oversee sign-up journeys and audience capture across the website.Requirements2 to 5 years of experience in CRM or lifecycle marketing within the e-commerce sector.Hands-on experience with CRM platforms such as Klaviyo or Ometria for building and executing campaigns.Ability to adhere to campaign calendars and meet deadlines effectively.Meticulous attention to detail and a capacity for rapid execution.Proficiency in leveraging data to evaluate performance and implement enhancements.Experience working collaboratively with growth and merchandising teams.Bonus Skills:Experience in boosting repeat purchase rates or customer lifetime value (LTV).Background in direct-to-consumer (DTC) or marketplace environments.Comfortable operating in a fast-paced startup atmosphere.BenefitsCompetitive salary package.Flexible working hours (3 office days per week in Shoreditch, London).25 days of annual leave, plus your birthday, a duvet day, and public holidays.Opportunity to work remotely for a week from abroad.

ASOS Plc is hiring a Head of CRM and Lifecycle Product to guide the CRM and Lifecycle Product team in London. This leadership role shapes how ASOS connects with customers and builds lasting relationships. Role overview The Head of CRM and Lifecycle Product focuses on driving customer engagement and retention. This position uses data insights to improve both product offerings and the overall customer experience. The role works closely with teams across the business to ensure strategies match company goals. What you will do Develop and implement CRM strategies that support customer growth and loyalty Optimize customer lifecycle processes to improve retention Collaborate with other departments to align CRM initiatives with business objectives Analyze customer data to spot trends and identify new opportunities Requirements Experience leading CRM and lifecycle product teams Strong background in using data to inform strategy Ability to work across functions and communicate clearly with stakeholders

Role Overview Utility Warehouse is hiring a CRM Technical Manager in London. This role leads the technical development and ongoing improvement of the company’s Customer Relationship Management system. The position focuses on using data to strengthen customer engagement and support business goals. What You Will Do Oversee CRM configuration and ensure the system meets business needs Manage integrations between the CRM and other platforms Work closely with teams across the company to keep operations smooth and connected Use data and technical insights to help improve customer experience Location This position is based in London.

Life360 is seeking an experienced CRM Marketing Manager to join our dynamic team in London, UK. In this pivotal role, you will be responsible for developing and executing marketing strategies specifically tailored for the Latin American market. You will leverage data-driven insights to enhance customer engagement and retention while ensuring alignment with our overall business objectives.Your expertise in CRM tools and marketing analytics will be essential in optimizing our campaigns and improving the customer journey. As a key player in our marketing department, you will collaborate closely with cross-functional teams to drive growth and strengthen our brand presence in LATAM.

Join Ten Lifestyle Group and Help Us Redefine Service Excellence! Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence At Ten, we are dedicated to becoming the most trusted service provider globally. Our technology-driven approach positions us at the forefront of offering exceptional services. With millions of members already benefiting from our offerings in lifestyle, travel, dining, and entertainment, we partner with over fifty prestigious clients, including HSBC and Swisscard. Our partnerships thrive on long-term contracts that fuel our revenue through platform-as-a-service and technology fees.We take pride in our global scale, boasting a substantial base of high net worth members. Our established and credible market presence comes from our strong relationships with leading suppliers across the four major service categories: restaurants, travel, entertainment, and luxury retail. We are a profitable business and the first B Corp to be listed on the London Stock Exchange (AIM market).Our commitment to investing in technology, including AI, aims to transform how our members manage their leisure activities. The coming years will see accelerated growth as we implement our Growth Engine strategy to achieve our ambitious goals.Learn more about our vision by watching Ten's Growth Engine Video.Position OverviewWe are looking for a data-driven CRM Specialist with expertise in Braze to lead our email marketing and CRM initiatives. This role requires a passion for creating personalized, data-driven customer experiences and the ability to transform insights into actionable strategies. You will be responsible for developing comprehensive lifecycle journeys and analyzing metrics to optimize campaign performance.Key Responsibilities:Design & Implement Engaging Campaigns: Oversee the creation and delivery of compelling email communications aimed at enhancing customer engagement.Utilize Data Analytics: Analyze customer data to derive actionable insights and inform campaign strategies.Optimize CRM Solutions: Leverage Braze and other top-tier tools to implement effective CRM strategies.

Join LGC Group as a Commercial Enablement and CRM Specialist, where you will play a pivotal role in enhancing our commercial strategies and optimizing customer relationship management. In this dynamic position, you will collaborate with cross-functional teams to implement effective CRM solutions that drive sales and improve customer engagement.

About LystLyst is a premier global fashion shopping platform that began its journey in London in 2010, serving over 160 million shoppers annually. Our platform boasts an extensive collection of premium and luxury fashion items, curated from 27,000 of the world’s most prestigious brands and retailers. In 2025, Lyst formed a strategic alliance with Zozo, the operators of Zozotown, the leading fashion e-commerce platform in Japan. This partnership signifies a transformative phase for Lyst as we leverage AI and technology to reshape the future of fashion shopping.At Lyst, we prioritize our customers by delivering an exceptional search and discovery experience that inspires, fulfills, and personalizes their shopping journey. We believe that while fashion is exhilarating, the shopping experience can often be challenging. Our mission is to enhance the joy of fashion shopping by utilizing our technological prowess, data insights, and creativity, helping fashion shoppers make informed choices and assisting fashion partners in reaching better audiences as the premier destination for fashion enthusiasts.The Role:We are excited to announce a new pivotal role within our team, aimed at advancing our marketing strategy across both new and established markets. Reporting directly to the VP of Marketing, the Marketing Manager will collaborate with stakeholders at all levels throughout the organization. Key responsibilities include:Leading the weekly email and push notification strategy, collaborating with editorial and creative teams to enhance performance.Creating targeted email campaigns for specific customer segments and cohorts (e.g., geo-specific acquisition initiatives).Developing and managing the Product Marketing calendar and briefs to effectively communicate our digital offerings to consumers and customers.Analyzing email and push notification performance metrics, including click-through rates, revenue generation, member acquisition, and retention rates.Collaborating with marketing and product engineering teams to refine audience segments and strategize future initiatives, including the use of new CRM channels.Ensuring fluency in the onsite and in-app roadmap by working closely with product engineering teams.RequirementsA minimum of 3 years' experience in managing CRM marketing plans for a brand, encompassing email and push notifications.Experience in executing app and web-focused CRM strategies.Proficiency in navigating a matrix organization with multiple stakeholders across product, marketing, and creative/brand.Knowledge of the UK and US fashion markets is advantageous but not mandatory.Experience collaborating with innovative in-house product teams.Familiarity with data platforms such as Braze, Adjust, and Snowflake.

Frasers Group is looking for a CRM Executive to help strengthen customer relationship management strategies. This position is based in London and focuses on using data to improve how customers engage with the brand. Role overview The CRM Executive will analyze customer data and develop targeted marketing campaigns. Collaboration with teams across the company is central to this role, all with the goal of enhancing the customer experience and supporting retention efforts. What you will do Review and interpret customer data to identify trends and opportunities Create and manage marketing campaigns tailored to specific customer segments Work closely with other departments to deliver a consistent customer journey Who we’re looking for This role suits someone interested in CRM who enjoys working with data and collaborating across teams. An interest in improving customer engagement and making a measurable impact will be important.

Join our dynamic team at Version 1 as a Senior M365 Dynamics CRM Support & Development Consultant. In this pivotal role, you will leverage your expertise in Microsoft Dynamics 365 CRM to provide exceptional support and development services. Your contributions will directly impact our clients’ success and enhance their operational efficiency.