Customer Engagement Manager

Starling Bank is a fully licensed UK bank with a technology-driven approach to personal finance. With more than 4,000 employees based in London, Southampton, Cardiff, and Manchester, the team is working to make banking fairer, more transparent, and easier to use for everyone. Role Overview The Customer Engagement Manager joins the Customer Engagement Team, r…

As a Founding Engagement Manager at conduct, you will play a pivotal role in shaping our customer engagement strategies. You will collaborate closely with diverse teams to enhance client relationships and drive business growth. Your expertise will guide our initiatives, ensuring we deliver exceptional value to our clients while fostering a culture of innovation and excellence.

As an Engagement Manager II at Braze, you will play a pivotal role in driving customer success and engagement strategies. Your expertise will help our clients maximize the value of our platform, ensuring seamless implementation and integration. You will be the liaison between our clients and internal teams, facilitating communication and project management to enhance customer experience.

As an Engagement Manager at Stripe, you will play a pivotal role in driving customer success and engagement. You will lead initiatives that not only deepen customer relationships but also help clients derive maximum value from our platform. Your expertise will guide strategic projects and foster collaboration across teams, ensuring seamless implementation of our solutions.

Join Collibra's Engagement Team Collibra is on the lookout for an experienced Engagement Manager to become a vital part of our vibrant Professional Services team. Reporting directly to the Senior Director of International Professional Services, you will play a pivotal role in guiding our Professional Services Engagement Management team. In this position, you will provide essential leadership and oversight to the implementation team, ensuring that our customers can effectively install, configure, and utilize our products. You will be instrumental in collaborating with customers to enhance their time-to-value, maximize product advantages, and offer the necessary process, technical, and expert guidance throughout the implementation phase. This is a hybrid role based in our London office, requiring in-office attendance at least two days a week. Our hybrid model fosters connection, collaboration, and continuous team progress. As an Engagement Manager at Collibra, your responsibilities will include: Overseeing a variety of activities spanning team leadership, customer engagement, project governance, and revenue forecasting. Leadership & Team Management Guide and oversee the Engagement team. Provide escalation support for team and customer projects. Supervise team initiatives in customer product installation, configuration, and initial operations. Manage timesheet approvals and serve as a delegate. Conduct performance and development reviews, as well as annual compensation assessments. Engagement Team Development Contribute to the continuous development of the Engagement and Professional Services organizations. Manage and participate in Delivery, Engagement, and Sales meetings. Handle resource requests and facilitate resource planning sessions with Engagement Managers, Delivery, and PS Sales teams. Collaborate with the Customer Experience (CX) team on new initiatives across the organization. Project & Portfolio Governance PS Offering Portfolio Management: Oversee Change Control for the PS organization concerning new and existing service offerings. Maintain project software hygiene (Asana/Jira) and host project meetings for Portfolio Management. Continuously enhance portfolio management processes. Project Overview: Additional details about project management responsibilities can be discussed during the interview process.

Role Overview Metaview is hiring an Engagement Associate based in London. This position focuses on building and maintaining strong relationships with clients, supporting their needs, and helping shape engagement strategies that improve customer satisfaction. What You Will Do Develop and nurture connections with clients to understand and address their needs Support engagement efforts that contribute to positive customer experiences Work closely with internal teams to ensure consistent, high-quality service What We Look For Clear, effective communication skills Ability to collaborate with colleagues from various backgrounds Interest in building relationships and supporting a collaborative workplace

RealtimeBoard Global is seeking an Engagement Manager to join the team in either Amsterdam or London. This position centers on working directly with clients to help them use the company’s products and services effectively. Building strong relationships, guiding projects from start to finish, and supporting ongoing client success are central to this role. Key Responsibilities Act as the primary contact for assigned client accounts Oversee project delivery and ensure all objectives are achieved Collaborate with clients to understand their goals and match solutions to their needs Develop and sustain long-term partnerships with clients Location This role is available in Amsterdam, NL and London, UK.

As an Engagement Manager at Postman, you will play a pivotal role in enhancing customer success and fostering long-term relationships with our clients. You will leverage your expertise to guide users through the Postman platform, ensuring they maximize their investment in our services. This is an opportunity to be part of a dynamic team that is committed to innovation and excellence in API development.

Emplifi provides a unified customer engagement platform for over 20,000 brands worldwide, bringing together social media marketing, social commerce, and customer care. The company’s technology blends advanced analytics and AI to help brands improve satisfaction, increase sales, and foster loyalty. The marketing team at Emplifi runs creative campaigns that shape the company’s global presence and connect with both prospects and customers. Collaboration is central, with team members working across regions and departments to achieve results. Every role contributes directly to company growth, and the work remains varied as new challenges arise. Role overview The Customer Marketing Manager will focus on strengthening customer retention, encouraging account expansion, and building advocacy among Emplifi’s clients. This role develops programs to turn satisfied customers into long-term partners and active supporters. Key responsibilities include driving engagement, supporting cross-sell and upsell efforts, and collecting customer success stories to help fuel growth. By designing meaningful customer experiences, the Customer Marketing Manager helps ensure Emplifi delivers value beyond the platform and supports measurable business outcomes. Location This position is available in London, Munich, or Prague offices.

Who We AreAt The Economist Group, we are dedicated to fostering progress in the world. Our commitment to innovation, independence, and meticulous analysis unites us. We empower individuals and organizations to navigate the complex challenges and transformations that shape our global landscape. Through our analytical rigor and evidence-based insights, we help our subscribers and clients in 170 countries make informed decisions.We offer analysis and insights across various formats, including digital and print, alongside engaging shows and videos. Our reputation for excellence and integrity is upheld by our four distinct businesses: The Economist, Economist Impact, Economist Intelligence, and Economist Education.The Economist stands as a premier source of analysis on global business and world affairs. Our objective opinions and original insights advocate for economic and political freedom worldwide.As the Sales and Retention Lead for Customer Engagement Centres, you will be an integral part of The Economist's Sales Team, primarily focusing on enhancing customer retention through our outsourced contact center partner. This role involves client-side vendor management, necessitating regular on-site presence at the contact center locations. You will spearhead outbound calling initiatives while also supporting inbound activities through telephone and live chat. Your leadership will be crucial in driving excellence in sales performance and quality through activities such as reviewing results, refining customer interactions, and developing training materials and scripts.About the RoleOur hybrid working model allows you to spend three days in the office and two days working from home. You can choose to work two days at our partner’s Derby site and one day in our London office (Thursdays), or spend all three days in our London office with regular visits to the contact center sites.

At Ripple, we are on a mission to revolutionize the way value is transferred globally, akin to how information flows today. Our innovative crypto solutions are designed for financial institutions, businesses, governments, and developers, enhancing the global financial landscape and fostering economic equality. Join us and experience unparalleled career growth while collaborating with a supportive team environment.If you are eager to make a tangible impact and seize incredible career advancement opportunities, we invite you to join us in creating real-world value.THE ROLE:As an Engagement Manager at Ripple Treasury, you will play a pivotal role in driving complex professional services projects that engage clients. You will ensure that our Treasury solutions are implemented smoothly, on schedule, and with outstanding client satisfaction. Acting as a trusted partner for our enterprise clients, you will coordinate cross-functional teams, manage multiple project streams, and guarantee that every implementation yields measurable business benefits. Your leadership will significantly shape the client experience with Ripple Treasury from the outset, paving the way for enduring success.

Role overview The Strategic Customer Success Manager at hiya in London focuses on building and maintaining strong partnerships with clients. This position centers on understanding each customer's priorities and helping them achieve their goals through hiya’s solutions. The role requires close collaboration with clients, offering ongoing support and addressing challenges as they come up. What you will do Work alongside customers to identify their business needs and objectives Guide and support clients throughout their engagement with hiya Recommend strategies that encourage customer engagement and retention Coordinate with internal teams to help customers gain full value from hiya’s products and services Strengthen client relationships to support overall business growth

Hello! Thank you for your interest in joining our team at Lightspeed! Are you on the lookout for a fresh opportunity or merely exploring the job market? If so, you've come to the right place! We are actively seeking a Customer Adoption Manager to become a key member of our Launch team in London. As the Adoption Manager, you will spearhead the creation and execution of a high-impact Adoption strategy that connects our innovative product development with delivering exceptional value to our customers. You will be tasked with establishing a robust engagement model that embodies our principle of being "Digital by Default, Human by Design," ensuring that customers from all segments fully leverage the Lightspeed platform. Your role will be pivotal in converting "Feature Usage" into a strategic advantage for improving Net Revenue Retention (NRR) and Customer Lifetime Value (LTV). You will orchestrate a team that effectively combines scalable tech-driven automation with personalized, impactful human support to accelerate user adoption and build strong defenses against customer churn.

If you are passionate about fostering customer relationships and ensuring client satisfaction, we invite you to join our dynamic team as a Customer Success Manager. In this role, you will be the key point of contact for our clients, helping them achieve their goals while maximizing the value they receive from our services.You will collaborate closely with various teams to address customer needs, provide insights, and advocate for their success. Your proactive approach and ability to build strong relationships will be essential in promoting customer loyalty and retention.

Adyen is looking for a Customer Marketing Manager to join the team in London. This position centers on building marketing strategies that deepen customer engagement and help drive business growth. Key responsibilities Design and run marketing campaigns aimed at Adyen’s existing customers Apply market analysis and customer insights to identify new areas for growth Develop targeted programs that resonate with customers and align with business goals Location This role is based in London.

As the Manager of Customer Success Management at Moveworks, you will lead a team dedicated to delivering exceptional customer experiences and ensuring the successful adoption of our innovative AI-driven solutions. Your leadership will empower your team to build strong relationships with clients, driving engagement and satisfaction.Your expertise will be pivotal in shaping customer success strategies, optimizing processes, and implementing best practices that enhance customer journeys. You will collaborate with cross-functional teams to align customer needs with product offerings, ensuring that our clients realize the full value of Moveworks.

Join Us at LegoraAt Legora, we are revolutionizing the legal industry. Our mission is clear: to create a collaborative solution that empowers legal professionals by working alongside them. We believe that the best way to achieve results is by partnering with lawyers throughout the entire process.Our AI-driven workspace enables legal experts to enhance their productivity, uncover new insights, and streamline complex workflows. We are proud to be trusted by prestigious law firms globally, including Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters, and we are committed to continuous innovation.Joining Legora means becoming part of a dynamic team that strives for excellence and innovation, ensuring that we empower lawyers to perform at their best with technology that understands their needs. If you are passionate about driving change in a high-impact environment and collaborating with talented individuals, this is your opportunity.

Role overview The Engagement & AI Adoption Manager at epay plays a central role in strengthening connections and advancing digital initiatives within Euronet’s global operations. Based in London, this position manages the company’s internal digital presence, leads the AI Champions Program, and partners with marketing and communication teams across different regions. Key responsibilities Manage Euronet’s internal digital platforms, keeping content and engagement relevant and effective. Lead the AI Champions Program, supporting employees as they adopt and integrate AI tools and practices. Collaborate with the Global Director of Special Projects, Global Marketing Director, and teams in Internal Communications, Marketing, and country-level business units. Encourage collaboration and teamwork across departments and geographies. Enhance internal communication channels to keep employees informed and connected, wherever they are based. Collaboration Global Director of Special Projects Global Marketing Director Internal Communications and Marketing teams Country leaders and business teams Impact Success in this role means helping employees engage with AI, improving communication across the company, and fostering a sense of belonging throughout Euronet’s international workforce.

At Intercom, we are redefining customer service through our cutting-edge AI technology, striving to help businesses deliver exceptional customer experiences.Our AI-powered agent, Fin, is the most sophisticated customer service AI available, enabling companies to provide continuous, top-notch support and enhance their customer interactions significantly. Fin can be integrated with our Helpdesk, forming a comprehensive solution known as the Intercom Customer Service Suite, ideal for addressing complex inquiries that necessitate human intervention.Since our inception in 2011, we have earned the trust of nearly 30,000 businesses worldwide, setting a new benchmark in the customer service arena. Our commitment to our core values drives us to innovate rapidly, push boundaries, and consistently deliver extraordinary value to our clients.What’s the Opportunity?As a Customer Success Manager at Intercom, you will collaborate with a diverse array of exciting clients across various industries, guiding them through different stages of their business journey to maximize the benefits of their Intercom investment. Your role will involve engaging with customers to unlock immediate and long-term outcomes by implementing methodologies that foster product adoption, solution expansion, and sustainable growth.You will develop meaningful relationships and gain a deep understanding of the Intercom customer journey, positioning yourself to assist clients in navigating challenges, thereby delivering value through proactive engagement and best practices.Your expertise will empower customers to address their challenges in implementing and scaling our AI products, as you serve as a trusted advisor for the necessary changes they need to undertake.You will engage with a range of customer profiles, including C-Level executives, CX leaders, support teams, and global CX teams, ensuring the successful adoption and expansion of their Intercom solution investment.Key ResponsibilitiesEstablish a trusted advisor relationship with customers at the C-suite and executive levels, ensuring they derive maximum value from our platform throughout their journey.Collaborate with customers and Intercom account teams (Sales, Partners, Solution Engineers) to create Customer Success Plans, including Quarterly Business Reviews (QBRs), Executive Business Reviews, strategic planning sessions, and Churn Mitigation Plans as needed.Leverage your expertise in Intercom products and solutions to guide customers in effectively adopting the most relevant features to meet their unique requirements.Engage with customers proactively...

Moss helps finance professionals simplify their workflows and make informed decisions for future growth. Our team values real impact and ongoing development. Moss has earned spots on Sifted’s Rising 100 and LinkedIn's Top Startups lists. We focus on building careers while supporting Moss’s long-term success. Role Overview As a Customer Success Manager in London, join a team dedicated to driving SaaS revenue growth through proactive customer relationships. Use data to spot upsell opportunities and reduce churn. Your product knowledge and strategic thinking will help clients get maximum value from Moss. What You Will Do Build strong client relationships: Understand each customer’s financial goals and help them use Moss’s spend management tools fully. Spot upsell opportunities: Use your knowledge of Moss and client needs to identify new business and help customers get more value from current features. Track key metrics: Monitor revenue performance using KPIs like spend engagement, SaaS uplift, and renewal rates. Be a product advocate: Work with internal teams to share client feedback and offer input on product features, both current and upcoming. Improve processes: Design and refine customer journey touchpoints to increase satisfaction and retention. About You W...