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About the job
PA Consulting Group is seeking a Customer Experience Strategist in London. This role focuses on shaping and improving client customer journeys through research, analysis, and practical strategy.
What You Will Do
Analyze customer insights to identify pain points and opportunities
Develop strategies to improve customer satisfaction and loyalty
Implement solutions that put the customer at the center of business decisions
Work closely with cross-functional teams to deliver projects
Conduct market research to inform recommendations
Use data analytics to guide and measure customer-focused initiatives
Role Overview PA Consulting Group is seeking a Customer Experience Strategist in London. This role focuses on shaping and improving client customer journeys through research, analysis, and practical strategy. What You Will Do Analyze customer insights to identify pain points and opportunities Develop strategies to improve customer satisfaction and loyalty Im…
Role Overview ciandt is hiring a Digital & Experience Strategist focused on the retail sector. This London-based role centers on shaping digital experiences that connect with customers and support business goals. What You Will Do Work with cross-functional teams to design and execute digital strategies for retail clients Create experiences that increase user engagement Support business growth through thoughtful digital planning and implementation
About UsAt Sierra, we are revolutionizing the way businesses engage with customers through cutting-edge AI technology. With our headquarters in San Francisco and expanding offices in major cities including Atlanta, New York, London, France, Singapore, and Japan, we are committed to enhancing customer experiences globally.Our company culture is built upon five core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our daily operations and decision-making processes, ensuring we deliver exceptional results.Founded by industry leaders Bret Taylor and Clay Bavor, our team is at the forefront of innovation. Bret serves as the Board Chair of OpenAI and has an impressive background as co-CEO of Salesforce and CTO of Facebook. Clay brings 18 years of experience from Google, leading numerous groundbreaking projects.Your RoleAs a pivotal member of our Agent Development team, you will collaborate closely with Agent Product Managers and Engineers to design and deploy AI agents that manage thousands of customer interactions daily. Your expertise in product strategy, conversational design, and customer insights will be crucial in delivering high-quality AI solutions.Serve as a trusted advisor to clients, guiding their AI implementation strategies.Design, build, and enhance conversational AI agents, gaining valuable insights into product evolution.Lead the execution and delivery of complex and high-profile agent development initiatives.Facilitate collaboration among technical and non-technical stakeholders throughout the entire agent development lifecycle.Promote effective communication among all stakeholders while fostering strong professional relationships.Provide data-driven strategic insights to both clients and internal teams to inform decision-making.Your QualificationsExceptional Communication Skills: Proficient in both verbal and written communication, with the ability to convey complex ideas clearly and persuasively.Analytical Mindset: Strong analytical skills with the ability to interpret data and translate it into actionable insights.Project Management Experience: Proven ability to manage multiple high-stakes projects simultaneously, ensuring timely delivery and stakeholder satisfaction.Background in AI or Technology: Familiarity with AI technologies and conversational design principles is highly desirable.
Join PA Consulting as a Customer Experience Strategist, where you will play a pivotal role in shaping the future of customer engagement. You will leverage your expertise to analyze customer journeys and design innovative strategies that enhance customer satisfaction and loyalty. Collaborating with cross-functional teams, you will ensure that our clients receive exceptional service and value throughout their interactions.
About UsAt Sierra, we are on a mission to revolutionize how businesses engage with their customers through cutting-edge AI technology. With our headquarters in San Francisco and expanding offices across major cities including London, New York, Atlanta, France, Singapore, and Japan, we are committed to fostering a collaborative and innovative work environment.Our core values—Trust, Customer Obsession, Craftsmanship, Intensity, and Family—guide our actions and shape our culture. We believe that by upholding these principles, we can deliver exceptional experiences to our clients and their customers.Our co-founders, Bret Taylor and Clay Bavor, bring a wealth of experience from leading tech giants. With backgrounds at Google, Salesforce, and Facebook, they are dedicated to steering Sierra towards a future filled with innovation.Your RoleAs a Strategist in our Agent Development team, you will collaborate closely with Agent Product Managers and Engineers to conceptualize, develop, and deploy AI-driven agents capable of managing thousands of customer interactions daily. Your expertise in product strategy, conversational design, and customer insights will be vital in crafting high-quality AI agents.Serve as a trusted consultant to our clients, guiding them in their AI strategy implementation.Design, build, and refine conversational AI agents, gaining hands-on experience in product development and enhancement.Lead the execution and timely delivery of multiple complex agent development initiatives.Coordinate communication between technical and non-technical stakeholders throughout the entire agent development lifecycle.Foster strong relationships while ensuring clear and transparent communication among all stakeholders.Provide strategic insights backed by data to inform decisions for both clients and internal teams.Your QualificationsExceptional Communication Skills: Proficient in articulating ideas clearly and persuasively in both verbal and written formats.Analytical Mindset: Strong ability to analyze data and derive actionable insights.Experience in AI or Technology: Familiarity with AI technologies and their applications in customer service.Project Management Skills: Proven track record in managing and delivering projects successfully.Team Collaboration: Excellent skills in working collaboratively within cross-functional teams.
About UsAt Sierra, we are pioneering a transformative platform designed to empower businesses in creating more engaging and human-centric customer experiences through AI technology. Headquartered in San Francisco, our team is expanding with vibrant offices in key locations including Atlanta, New York, London, France, Singapore, and Japan.We operate based on a core set of values that shape our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles not only guide our actions but also underpin our commitment to excellence in all endeavors.Our co-founders, Bret Taylor and Clay Bavor, are visionaries in the tech space. Bret, currently the Board Chair of OpenAI, has a rich history including co-CEO of Salesforce and CTO of Facebook. Clay brings 18 years of experience at Google, leading initiatives such as Google Labs and Project Starline.Your RoleAs a vital member of the Agent Strategist team at Sierra, you will collaborate closely with our Agent Product Managers and Engineers to design, develop, and deploy AI agents capable of managing thousands of customer interactions daily.Your contributions will be instrumental in the agent development process, integrating product strategy, conversational design, and customer insights to create exceptional AI agents.Serve as a trusted advisor to our clients, guiding their AI strategy initiatives.Design, create, and refine conversational AI agents, gaining hands-on experience in product development and enhancements.Lead the execution of multiple complex, high-impact agent development projects.Facilitate coordination among both technical and non-technical stakeholders throughout the entire agent development lifecycle.Foster strong relationships and ensure effective communication across all parties involved.Provide data-driven insights that inform strategic decisions for both clients and internal teams.What You BringExceptional Communication Skills: Proficient in articulating complex ideas clearly and concisely, both verbally and in writing.
About UsAt Sierra, we are revolutionizing the way businesses engage with their customers through innovative AI solutions. Our headquarters are in San Francisco, with expanding offices in Atlanta, New York, London, France, Singapore, and Japan, emphasizing our commitment to in-person collaboration.Our core values—Trust, Customer Obsession, Craftsmanship, Intensity, and Family—guide our decisions and shape our culture. We are dedicated to maintaining these principles in our daily operations and interactions.Our co-founders, Bret Taylor and Clay Bavor, bring extensive expertise from their previous roles at industry giants like Salesforce and Google. Their leadership drives our mission forward.Your RoleAs a key member of our Agent Development team, you will collaborate closely with Agent Product Managers and Engineers to design, develop, and deploy AI agents capable of managing thousands of customer interactions daily. Your role will blend product strategy, conversational design, and customer insights to create cutting-edge AI solutions.Act as a trusted advisor to clients, guiding them in their AI strategy development.Lead the design and enhancement of conversational AI agents, gaining invaluable experience in product development.Oversee the execution and delivery of multiple high-profile agent development projects.Facilitate collaboration among technical and non-technical stakeholders throughout the agent development lifecycle.Ensure effective communication with all stakeholders while fostering strong relationships.Provide data-driven insights to support customer and internal team decision-making.QualificationsExceptional Communication Skills: Mastery in both verbal and written communication, with the ability to articulate complex concepts clearly.Proven Experience: Demonstrated experience in product strategy and conversational design, preferably within AI or technology-oriented environments.Analytical Mindset: Strong analytical skills to derive insights from data and drive strategic initiatives.Stakeholder Management: Ability to coordinate and communicate effectively with diverse teams across different disciplines.Fluency in Spanish: Proficiency in Spanish is essential for this role.
About UsAt Sierra, we are on a mission to revolutionize the way businesses engage with their customers through advanced AI technology. Our innovative platform empowers organizations to create more authentic and personalized customer experiences. While our headquarters are in San Francisco, we are expanding our footprint with vibrant offices in key cities such as Atlanta, New York, London, France, Singapore, and Japan.Our company culture is deeply rooted in our core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our everyday actions and are the bedrock of our collaborative environment.Founded by industry leaders Bret Taylor and Clay Bavor, our team is composed of experts from top tech companies. Bret previously served as co-CEO of Salesforce and CTO of Facebook, while Clay led significant initiatives at Google, including Google Lens and Project Starline.Your RoleIn your role as a Strategist in the Agent Development team at Sierra, you will collaborate closely with our Agent Product Managers and Engineers to design, develop, and implement AI agents that manage thousands of customer interactions daily. Your expertise in product strategy, conversational design, and customer insights will be critical in delivering top-tier, high-quality AI agents.Serve as a trusted advisor to clients, guiding them in their AI strategy formulation.Design, build, and enhance conversational AI agents, gaining firsthand experience in the development process.Lead the execution and timely delivery of multiple high-impact agent development projects.Facilitate collaboration between technical and non-technical stakeholders throughout the agent development lifecycle.Maintain clear and effective communication across all parties involved, fostering solid relationships.Provide data-driven strategic insights to influence both customer and internal team decision-making.QualificationsExceptional Communication Skills: Proficiency in verbal and written communication in both English and German, with the ability to engage with diverse audiences.Experience in AI and Product Development: Demonstrated experience in AI technologies, product management, or conversational design.Strong Analytical Skills: Ability to gather and interpret data to inform decision-making processes.Team Collaboration: Proven track record of working effectively in cross-functional teams.Project Management Skills: Ability to manage multiple projects simultaneously while meeting deadlines.
About UsAt Sierra, we are pioneering an innovative platform that empowers businesses to enhance customer experiences through AI technology. With our headquarters in San Francisco, we are expanding our presence globally with offices in Atlanta, New York, London, France, Singapore, and Japan.Our culture is built on core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our actions and define our commitment to excellence.Founded by industry leaders Bret Taylor and Clay Bavor, our team is driven by their vast experience from companies like Google and Facebook, where they have spearheaded transformative projects and innovations.Your RoleAs a pivotal member of the Agent Strategist team, you will collaborate closely with our Agent Product Managers and Engineers to design, develop, and implement AI agents capable of managing thousands of customer interactions daily.Your expertise in product strategy, conversational design, and customer insights will be essential in bringing these high-quality AI agents to fruition.Serve as a trusted consultant for our clients, guiding them in their AI initiatives.Design, build, and refine conversational AI agents, gaining firsthand experience in their development and enhancement.Oversee the execution and completion of multiple high-impact agent development projects.Facilitate collaboration among technical and non-technical stakeholders throughout the entire agent development lifecycle.Foster clear communication and strong relationships among all stakeholders.Provide data-driven insights that inform decisions for both clients and internal teams.Your QualificationsExceptional Communication Skills: Proficient in verbal and written communication in both English and French.Experience in AI and Product Development: Proven track record in AI technologies, product management, or agent development.Strategic Thinking: Ability to analyze complex problems and develop effective solutions.Collaborative Team Player: Excellent interpersonal skills and a knack for working with diverse teams.Data-Driven Decision Making: Strong analytical skills with the ability to leverage data for strategic insights.
Join SquareTrade as a Customer Experience Manager and lead initiatives that enhance our customer service strategies. In this pivotal role, you will be responsible for developing and implementing processes that improve customer satisfaction and drive operational excellence. Your leadership will guide our team towards delivering exceptional customer experiences, ensuring our clients feel valued and supported.
INEOS Automotive has built a reputation for direct, practical innovation in the automotive industry. From the initial vision of a no-nonsense 4x4, the company now delivers vehicles like the Grenadier to customers worldwide and is developing the Quartermaster double cab pickup. Partnerships with established industry leaders and a dedicated global team have fueled this progress. The company values determination and a willingness to challenge norms. With a diverse team of around 1,500 people representing 44 nationalities across 10 locations, collaboration and a drive to achieve ambitious goals are central to the culture. Role overview The Marketing Manager for Digital Experience and Customer Experience will shape and execute the global strategy for INEOS Automotive’s digital presence. This role centers on optimizing the website and CRM systems to meet customer expectations, support the consideration process, and drive conversions such as test drive bookings, quote requests, finance inquiries, and dealer contacts. What you will do Develop and refine digital experience strategies that support business growth. Implement and manage global customer experience initiatives. Increase website conversion rates and improve key performance indicators. Track and analyze website health metrics, including SEO, bounce rates, and user engagement. Work closely with agency partners to ensure effective project delivery. Oversee email marketing performance and manage automated messaging within resource limits. Lead digital marketing campaigns and drive lead generation activities. Requirements Experience managing digital website operations, optimization, and development for multiple markets and languages. Strong background in CRM systems, including building automated programs for prospect nurturing and customer retention. Self-driven and proactive, able to move initiatives forward independently. Knowledge of optimizing global, multi-market websites and developing effective content. Proven project management abilities and skill in prioritizing tasks. Comfortable adapting to changing business needs and environments. Excellent communication skills, able to connect technical and non-technical teams. This position is based in London, England, United Kingdom.
Harry’s is a men’s grooming brand offering shaving, body, hair, and skincare products. Since 2013, the company has grown into the world’s second-largest shaving brand, delivering grooming essentials directly to consumers and working to improve men’s access to mental health resources. Harry’s is part of Mammoth Brands, which focuses on building brands that address real needs and support communities. Role overview This full-time Customer Experience Associate position is based in London, UK. The role follows a hybrid schedule, with three days each week in the Soho office. Candidates must live in the United Kingdom and be fluent in both German and English. The workweek includes either Saturday or Sunday as a regular day on the schedule. Customer Experience Team The team serves as the voice of Harry’s, handling direct interactions with customers and ensuring every contact reflects the brand’s values. Team members share feedback from customers to help shape future products and services. What you will do Provide responsive, thoughtful support to customers across various channels Serve as a subject matter expert on Harry’s products and company policies Resolve issues and answer questions, building genuine connections with customers Work closely with a collaborative, compassionate team Support customers in the US, Canada, UK, EU, and other regions
Role overview Quince is seeking a Customer Experience Specialist to join the team in the United Kingdom. This position centers on supporting customers, addressing their needs, and ensuring a smooth experience with Quince’s products and services. Specialists engage directly with customers, answer questions, and help them find solutions. What you will do Communicate with customers to resolve inquiries and provide accurate information Listen carefully to concerns and offer solutions that leave customers satisfied Strive to make every customer interaction positive and memorable Contribute to Quince’s commitment to outstanding service Requirements Strong communication and listening skills Empathy and patience when working with customers Interest in customer service Motivation to help improve the customer experience at Quince
Mammoth Brands, headquartered in London and formerly known as Harry's Inc., develops and supports well-known consumer brands such as Harry’s, Flamingo, Lume, Mando, and Coterie. Since 2013, the company has emphasized direct relationships with customers and strives to create products that address genuine needs. Mammoth Brands also maintains a strong commitment to community impact, having donated over $20 million to nonprofit partners. Role overview This full-time Customer Experience Associate position is based in London, UK. The role requires working from the Soho office at least three days a week and includes weekend shifts. Candidates must live in the United Kingdom and be fluent in both German and English. Customer Experience Team The team focuses on connecting customers with Mammoth Brands’ products, making each interaction as smooth and positive as possible. Team members listen to feedback and collaborate to improve every customer’s experience. What you will do Deliver outstanding service to customers across multiple communication channels Apply problem-solving skills and empathy to build strong connections with customers Work closely with colleagues to represent Mammoth Brands’ values in every interaction Requirements Fluency in both German and English Residence in the United Kingdom Ability to work from the Soho, London office at least three days per week Willingness to work weekends
Artsy is seeking a passionate Senior Customer Experience Specialist to enhance our customer interactions and drive satisfaction. In this pivotal role, you will be responsible for analyzing customer feedback, developing strategies to improve our services, and ensuring our customers have the best possible experience with our platform.
Join cybersmart as a Customer Experience Agent (CXA) where you will leverage your technical skills and customer service passion to redefine the support landscape. This role transcends conventional Level 1 support, as our CXAs are dedicated customer advocates, fostering trust and loyalty at every interaction.As the initial point of contact for our customers, you will expertly guide them through technical challenges, product usage, and certification processes while identifying potential churn indicators and facilitating valuable conversations. You will collaborate with teams across Product, Sales, and Customer Success to deliver an unparalleled customer experience.Key ResponsibilitiesCustomer Support & Technical Assistance Act as the primary contact for customer and partner inquiries through chat, email, phone, and video. Deliver technical assistance for Windows, macOS, and mobile platforms, including software installations, CE+ processes, and troubleshooting. Conduct support and enablement sessions via Google Meet, Teams, or phone to assist users with setup and issues. Escalate intricate or unresolved problems to senior support staff while keeping the customer informed throughout the process. Customer Experience & Engagement Ensure all customer interactions are empathetic, professional, and result-oriented. Guide users through crucial lifecycle moments—onboarding, certification, and renewals—ensuring clarity and ownership. Proactively detect customers at risk (e.g., low engagement, recurring issues) and connect with relevant internal teams. Handle cancellation or downgrade requests thoughtfully, identifying potential retention opportunities and aiding Customer Success Managers in follow-up. Documentation & Knowledge Sharing Create and update clear, user-friendly help guides, how-tos, and FAQs to minimize support friction. Contribute to internal knowledge bases and playbooks to ensure high-quality support consistency across the team. Maintain accurate case records in the CRM, including tags, classifications, and customer context. Insights & Continuous Improvement Gather and relay customer feedback, usage trends, and product friction points to CX and Product teams. Participate in team retrospectives, quality assurance sessions, and process enhancement initiatives. Support Voice of the Customer efforts, CSAT/NPS feedback loops, and churn pattern analysis. Exhibit natural curiosity, persistently seeking to understand the underlying reasons and striving for innovative solutions. Cross-Functional Collaboration Partner with Customer Success and Account Managers to align on priority accounts and provide a cohesive experience. Assist in managing Cyber Essentials Plus audits and compliance processes.
The procurement and supply chain sector is facing a monumental challenge, valued at $3 trillion, that has remained unsolved by the world's leading corporations — until now. At Magentic, we are pioneering the next generation of agentic AI systems designed to thrive within complex enterprise environments. Backed by Sequoia and developed by a talented team hailing from OpenAI, Meta, Revolut, NASA, and McKinsey, we prioritize speed and tangible outcomes. We are actively seeking individuals eager to contribute to building this innovative venture from its foundation.As a Deployment Strategist, you will be the driving force behind our customer engagements, overseeing projects from initial scoping to live deployment. You will serve as the vital link connecting our product with our commercial goals and our clients' success. This role goes beyond support; you will influence operational strategies at Magentic in the field.What You’ll DoYou will significantly influence both Magentic’s commercial trajectory and product evolution. This is a unique chance to help propel our company forward. As we expand, you may transition into product management, engineering, or leadership roles within customer engineering, or even sales, discovering your strengths along the way.Forge strong partnerships with our key customers—renowned names in the enterprise manufacturing sector.Analyze extensive, unstructured data to uncover hidden value for our customers and assist in configuring our product to highlight that value.Engage directly with executives and operators—conduct whiteboarding sessions, translate ambiguous requirements into concrete specifications, demonstrate our product, and provide user training.Contribute to our strategic roadmap—collect insights from customers to identify and prioritize the most critical new features and products.You Might Be a Great Fit if YouPossess 5–6 years of experience in a customer-facing engagement or delivery role.Have successfully managed complex, multi-stakeholder projects at senior levels, adapting to shifting customer priorities.Exhibit a commercial mindset: monitoring outcomes rather than just activities, with an understanding of how successful deployments impact revenue.Thrive in early-stage ambiguity—capable of creating structure in uncharted territory and making decisions with incomplete data.Communicate effectively, both in high-level discussions with VPs and in written handovers for colleagues.
SquareTrade Inc. is seeking a Manager – Customer Experience Journey & Innovation to join the London office. This position centers on raising customer satisfaction and shaping how customers interact with the company at every stage. Role overview The manager leads initiatives to improve the customer journey, using feedback and data to uncover pain points and set new strategies. The goal: strengthen each step of the customer experience and support innovative thinking across the organization. What you will do Direct projects aimed at enhancing customer experience across all touchpoints Analyze customer feedback to find opportunities for improvement Create and implement strategies to address pain points Collaborate with teams throughout the company to ensure a seamless journey Promote innovation and share best practices within the organization Collaboration This role works closely with cross-functional partners to deliver a consistent and improved customer journey. Fostering a culture that welcomes new ideas and ongoing improvement is an important part of the job.
Runna is building a dedicated platform for runners, offering training, coaching, and community through a specialized app. With a recent $6.5M funding round and recognition as a global finalist for Apple's iPhone App of the Year in 2024, Runna has joined Strava as of 2025. The company is focused on becoming the top training platform for runners worldwide. This is a chance to join the Customer Experience team in London, where the focus is on delivering thoughtful support to the running community. The team works closely with colleagues around the world to ensure every customer receives consistent and attentive care. What you will do Customer Support on Intercom: Respond to customer questions through the in-app platform. Help users get the most from the Runna App, supporting their training and running goals. Technical & Coaching Escalations: Assist with technical and coaching queries, such as troubleshooting run syncs with Strava or explaining training concepts. Training will be provided to handle these requests confidently. Help Centre Content: Write FAQ and help articles, drawing on personal running knowledge to improve the resources available to the community. Team environment Work alongside a mission-driven group committed to raising the standard of support in health and fitness. The team values collaboration and aims to make a meaningful impact for runners everywhere.
Physicsx is looking for a Content & Communications Strategist based in London. This role centers on developing and refining messaging that supports the company’s brand and communications goals. Role overview The strategist will create content designed to connect with different audiences and strengthen the physicsx brand across multiple channels. Expect to work on messaging that helps define how the company is perceived both internally and externally. What you will do Shape and implement communications strategies for the brand Write and edit content that engages target audiences Support consistent messaging across various platforms Location This position is based in London, United Kingdom.
Role Overview PA Consulting Group is seeking a Customer Experience Strategist in London. This role focuses on shaping and improving client customer journeys through research, analysis, and practical strategy. What You Will Do Analyze customer insights to identify pain points and opportunities Develop strategies to improve customer satisfaction and loyalty Im…
Role Overview ciandt is hiring a Digital & Experience Strategist focused on the retail sector. This London-based role centers on shaping digital experiences that connect with customers and support business goals. What You Will Do Work with cross-functional teams to design and execute digital strategies for retail clients Create experiences that increase user engagement Support business growth through thoughtful digital planning and implementation
About UsAt Sierra, we are revolutionizing the way businesses engage with customers through cutting-edge AI technology. With our headquarters in San Francisco and expanding offices in major cities including Atlanta, New York, London, France, Singapore, and Japan, we are committed to enhancing customer experiences globally.Our company culture is built upon five core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our daily operations and decision-making processes, ensuring we deliver exceptional results.Founded by industry leaders Bret Taylor and Clay Bavor, our team is at the forefront of innovation. Bret serves as the Board Chair of OpenAI and has an impressive background as co-CEO of Salesforce and CTO of Facebook. Clay brings 18 years of experience from Google, leading numerous groundbreaking projects.Your RoleAs a pivotal member of our Agent Development team, you will collaborate closely with Agent Product Managers and Engineers to design and deploy AI agents that manage thousands of customer interactions daily. Your expertise in product strategy, conversational design, and customer insights will be crucial in delivering high-quality AI solutions.Serve as a trusted advisor to clients, guiding their AI implementation strategies.Design, build, and enhance conversational AI agents, gaining valuable insights into product evolution.Lead the execution and delivery of complex and high-profile agent development initiatives.Facilitate collaboration among technical and non-technical stakeholders throughout the entire agent development lifecycle.Promote effective communication among all stakeholders while fostering strong professional relationships.Provide data-driven strategic insights to both clients and internal teams to inform decision-making.Your QualificationsExceptional Communication Skills: Proficient in both verbal and written communication, with the ability to convey complex ideas clearly and persuasively.Analytical Mindset: Strong analytical skills with the ability to interpret data and translate it into actionable insights.Project Management Experience: Proven ability to manage multiple high-stakes projects simultaneously, ensuring timely delivery and stakeholder satisfaction.Background in AI or Technology: Familiarity with AI technologies and conversational design principles is highly desirable.
Join PA Consulting as a Customer Experience Strategist, where you will play a pivotal role in shaping the future of customer engagement. You will leverage your expertise to analyze customer journeys and design innovative strategies that enhance customer satisfaction and loyalty. Collaborating with cross-functional teams, you will ensure that our clients receive exceptional service and value throughout their interactions.
About UsAt Sierra, we are on a mission to revolutionize how businesses engage with their customers through cutting-edge AI technology. With our headquarters in San Francisco and expanding offices across major cities including London, New York, Atlanta, France, Singapore, and Japan, we are committed to fostering a collaborative and innovative work environment.Our core values—Trust, Customer Obsession, Craftsmanship, Intensity, and Family—guide our actions and shape our culture. We believe that by upholding these principles, we can deliver exceptional experiences to our clients and their customers.Our co-founders, Bret Taylor and Clay Bavor, bring a wealth of experience from leading tech giants. With backgrounds at Google, Salesforce, and Facebook, they are dedicated to steering Sierra towards a future filled with innovation.Your RoleAs a Strategist in our Agent Development team, you will collaborate closely with Agent Product Managers and Engineers to conceptualize, develop, and deploy AI-driven agents capable of managing thousands of customer interactions daily. Your expertise in product strategy, conversational design, and customer insights will be vital in crafting high-quality AI agents.Serve as a trusted consultant to our clients, guiding them in their AI strategy implementation.Design, build, and refine conversational AI agents, gaining hands-on experience in product development and enhancement.Lead the execution and timely delivery of multiple complex agent development initiatives.Coordinate communication between technical and non-technical stakeholders throughout the entire agent development lifecycle.Foster strong relationships while ensuring clear and transparent communication among all stakeholders.Provide strategic insights backed by data to inform decisions for both clients and internal teams.Your QualificationsExceptional Communication Skills: Proficient in articulating ideas clearly and persuasively in both verbal and written formats.Analytical Mindset: Strong ability to analyze data and derive actionable insights.Experience in AI or Technology: Familiarity with AI technologies and their applications in customer service.Project Management Skills: Proven track record in managing and delivering projects successfully.Team Collaboration: Excellent skills in working collaboratively within cross-functional teams.
About UsAt Sierra, we are pioneering a transformative platform designed to empower businesses in creating more engaging and human-centric customer experiences through AI technology. Headquartered in San Francisco, our team is expanding with vibrant offices in key locations including Atlanta, New York, London, France, Singapore, and Japan.We operate based on a core set of values that shape our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles not only guide our actions but also underpin our commitment to excellence in all endeavors.Our co-founders, Bret Taylor and Clay Bavor, are visionaries in the tech space. Bret, currently the Board Chair of OpenAI, has a rich history including co-CEO of Salesforce and CTO of Facebook. Clay brings 18 years of experience at Google, leading initiatives such as Google Labs and Project Starline.Your RoleAs a vital member of the Agent Strategist team at Sierra, you will collaborate closely with our Agent Product Managers and Engineers to design, develop, and deploy AI agents capable of managing thousands of customer interactions daily.Your contributions will be instrumental in the agent development process, integrating product strategy, conversational design, and customer insights to create exceptional AI agents.Serve as a trusted advisor to our clients, guiding their AI strategy initiatives.Design, create, and refine conversational AI agents, gaining hands-on experience in product development and enhancements.Lead the execution of multiple complex, high-impact agent development projects.Facilitate coordination among both technical and non-technical stakeholders throughout the entire agent development lifecycle.Foster strong relationships and ensure effective communication across all parties involved.Provide data-driven insights that inform strategic decisions for both clients and internal teams.What You BringExceptional Communication Skills: Proficient in articulating complex ideas clearly and concisely, both verbally and in writing.
About UsAt Sierra, we are revolutionizing the way businesses engage with their customers through innovative AI solutions. Our headquarters are in San Francisco, with expanding offices in Atlanta, New York, London, France, Singapore, and Japan, emphasizing our commitment to in-person collaboration.Our core values—Trust, Customer Obsession, Craftsmanship, Intensity, and Family—guide our decisions and shape our culture. We are dedicated to maintaining these principles in our daily operations and interactions.Our co-founders, Bret Taylor and Clay Bavor, bring extensive expertise from their previous roles at industry giants like Salesforce and Google. Their leadership drives our mission forward.Your RoleAs a key member of our Agent Development team, you will collaborate closely with Agent Product Managers and Engineers to design, develop, and deploy AI agents capable of managing thousands of customer interactions daily. Your role will blend product strategy, conversational design, and customer insights to create cutting-edge AI solutions.Act as a trusted advisor to clients, guiding them in their AI strategy development.Lead the design and enhancement of conversational AI agents, gaining invaluable experience in product development.Oversee the execution and delivery of multiple high-profile agent development projects.Facilitate collaboration among technical and non-technical stakeholders throughout the agent development lifecycle.Ensure effective communication with all stakeholders while fostering strong relationships.Provide data-driven insights to support customer and internal team decision-making.QualificationsExceptional Communication Skills: Mastery in both verbal and written communication, with the ability to articulate complex concepts clearly.Proven Experience: Demonstrated experience in product strategy and conversational design, preferably within AI or technology-oriented environments.Analytical Mindset: Strong analytical skills to derive insights from data and drive strategic initiatives.Stakeholder Management: Ability to coordinate and communicate effectively with diverse teams across different disciplines.Fluency in Spanish: Proficiency in Spanish is essential for this role.
About UsAt Sierra, we are on a mission to revolutionize the way businesses engage with their customers through advanced AI technology. Our innovative platform empowers organizations to create more authentic and personalized customer experiences. While our headquarters are in San Francisco, we are expanding our footprint with vibrant offices in key cities such as Atlanta, New York, London, France, Singapore, and Japan.Our company culture is deeply rooted in our core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our everyday actions and are the bedrock of our collaborative environment.Founded by industry leaders Bret Taylor and Clay Bavor, our team is composed of experts from top tech companies. Bret previously served as co-CEO of Salesforce and CTO of Facebook, while Clay led significant initiatives at Google, including Google Lens and Project Starline.Your RoleIn your role as a Strategist in the Agent Development team at Sierra, you will collaborate closely with our Agent Product Managers and Engineers to design, develop, and implement AI agents that manage thousands of customer interactions daily. Your expertise in product strategy, conversational design, and customer insights will be critical in delivering top-tier, high-quality AI agents.Serve as a trusted advisor to clients, guiding them in their AI strategy formulation.Design, build, and enhance conversational AI agents, gaining firsthand experience in the development process.Lead the execution and timely delivery of multiple high-impact agent development projects.Facilitate collaboration between technical and non-technical stakeholders throughout the agent development lifecycle.Maintain clear and effective communication across all parties involved, fostering solid relationships.Provide data-driven strategic insights to influence both customer and internal team decision-making.QualificationsExceptional Communication Skills: Proficiency in verbal and written communication in both English and German, with the ability to engage with diverse audiences.Experience in AI and Product Development: Demonstrated experience in AI technologies, product management, or conversational design.Strong Analytical Skills: Ability to gather and interpret data to inform decision-making processes.Team Collaboration: Proven track record of working effectively in cross-functional teams.Project Management Skills: Ability to manage multiple projects simultaneously while meeting deadlines.
About UsAt Sierra, we are pioneering an innovative platform that empowers businesses to enhance customer experiences through AI technology. With our headquarters in San Francisco, we are expanding our presence globally with offices in Atlanta, New York, London, France, Singapore, and Japan.Our culture is built on core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our actions and define our commitment to excellence.Founded by industry leaders Bret Taylor and Clay Bavor, our team is driven by their vast experience from companies like Google and Facebook, where they have spearheaded transformative projects and innovations.Your RoleAs a pivotal member of the Agent Strategist team, you will collaborate closely with our Agent Product Managers and Engineers to design, develop, and implement AI agents capable of managing thousands of customer interactions daily.Your expertise in product strategy, conversational design, and customer insights will be essential in bringing these high-quality AI agents to fruition.Serve as a trusted consultant for our clients, guiding them in their AI initiatives.Design, build, and refine conversational AI agents, gaining firsthand experience in their development and enhancement.Oversee the execution and completion of multiple high-impact agent development projects.Facilitate collaboration among technical and non-technical stakeholders throughout the entire agent development lifecycle.Foster clear communication and strong relationships among all stakeholders.Provide data-driven insights that inform decisions for both clients and internal teams.Your QualificationsExceptional Communication Skills: Proficient in verbal and written communication in both English and French.Experience in AI and Product Development: Proven track record in AI technologies, product management, or agent development.Strategic Thinking: Ability to analyze complex problems and develop effective solutions.Collaborative Team Player: Excellent interpersonal skills and a knack for working with diverse teams.Data-Driven Decision Making: Strong analytical skills with the ability to leverage data for strategic insights.
Join SquareTrade as a Customer Experience Manager and lead initiatives that enhance our customer service strategies. In this pivotal role, you will be responsible for developing and implementing processes that improve customer satisfaction and drive operational excellence. Your leadership will guide our team towards delivering exceptional customer experiences, ensuring our clients feel valued and supported.
INEOS Automotive has built a reputation for direct, practical innovation in the automotive industry. From the initial vision of a no-nonsense 4x4, the company now delivers vehicles like the Grenadier to customers worldwide and is developing the Quartermaster double cab pickup. Partnerships with established industry leaders and a dedicated global team have fueled this progress. The company values determination and a willingness to challenge norms. With a diverse team of around 1,500 people representing 44 nationalities across 10 locations, collaboration and a drive to achieve ambitious goals are central to the culture. Role overview The Marketing Manager for Digital Experience and Customer Experience will shape and execute the global strategy for INEOS Automotive’s digital presence. This role centers on optimizing the website and CRM systems to meet customer expectations, support the consideration process, and drive conversions such as test drive bookings, quote requests, finance inquiries, and dealer contacts. What you will do Develop and refine digital experience strategies that support business growth. Implement and manage global customer experience initiatives. Increase website conversion rates and improve key performance indicators. Track and analyze website health metrics, including SEO, bounce rates, and user engagement. Work closely with agency partners to ensure effective project delivery. Oversee email marketing performance and manage automated messaging within resource limits. Lead digital marketing campaigns and drive lead generation activities. Requirements Experience managing digital website operations, optimization, and development for multiple markets and languages. Strong background in CRM systems, including building automated programs for prospect nurturing and customer retention. Self-driven and proactive, able to move initiatives forward independently. Knowledge of optimizing global, multi-market websites and developing effective content. Proven project management abilities and skill in prioritizing tasks. Comfortable adapting to changing business needs and environments. Excellent communication skills, able to connect technical and non-technical teams. This position is based in London, England, United Kingdom.
Harry’s is a men’s grooming brand offering shaving, body, hair, and skincare products. Since 2013, the company has grown into the world’s second-largest shaving brand, delivering grooming essentials directly to consumers and working to improve men’s access to mental health resources. Harry’s is part of Mammoth Brands, which focuses on building brands that address real needs and support communities. Role overview This full-time Customer Experience Associate position is based in London, UK. The role follows a hybrid schedule, with three days each week in the Soho office. Candidates must live in the United Kingdom and be fluent in both German and English. The workweek includes either Saturday or Sunday as a regular day on the schedule. Customer Experience Team The team serves as the voice of Harry’s, handling direct interactions with customers and ensuring every contact reflects the brand’s values. Team members share feedback from customers to help shape future products and services. What you will do Provide responsive, thoughtful support to customers across various channels Serve as a subject matter expert on Harry’s products and company policies Resolve issues and answer questions, building genuine connections with customers Work closely with a collaborative, compassionate team Support customers in the US, Canada, UK, EU, and other regions
Role overview Quince is seeking a Customer Experience Specialist to join the team in the United Kingdom. This position centers on supporting customers, addressing their needs, and ensuring a smooth experience with Quince’s products and services. Specialists engage directly with customers, answer questions, and help them find solutions. What you will do Communicate with customers to resolve inquiries and provide accurate information Listen carefully to concerns and offer solutions that leave customers satisfied Strive to make every customer interaction positive and memorable Contribute to Quince’s commitment to outstanding service Requirements Strong communication and listening skills Empathy and patience when working with customers Interest in customer service Motivation to help improve the customer experience at Quince
Mammoth Brands, headquartered in London and formerly known as Harry's Inc., develops and supports well-known consumer brands such as Harry’s, Flamingo, Lume, Mando, and Coterie. Since 2013, the company has emphasized direct relationships with customers and strives to create products that address genuine needs. Mammoth Brands also maintains a strong commitment to community impact, having donated over $20 million to nonprofit partners. Role overview This full-time Customer Experience Associate position is based in London, UK. The role requires working from the Soho office at least three days a week and includes weekend shifts. Candidates must live in the United Kingdom and be fluent in both German and English. Customer Experience Team The team focuses on connecting customers with Mammoth Brands’ products, making each interaction as smooth and positive as possible. Team members listen to feedback and collaborate to improve every customer’s experience. What you will do Deliver outstanding service to customers across multiple communication channels Apply problem-solving skills and empathy to build strong connections with customers Work closely with colleagues to represent Mammoth Brands’ values in every interaction Requirements Fluency in both German and English Residence in the United Kingdom Ability to work from the Soho, London office at least three days per week Willingness to work weekends
Artsy is seeking a passionate Senior Customer Experience Specialist to enhance our customer interactions and drive satisfaction. In this pivotal role, you will be responsible for analyzing customer feedback, developing strategies to improve our services, and ensuring our customers have the best possible experience with our platform.
Join cybersmart as a Customer Experience Agent (CXA) where you will leverage your technical skills and customer service passion to redefine the support landscape. This role transcends conventional Level 1 support, as our CXAs are dedicated customer advocates, fostering trust and loyalty at every interaction.As the initial point of contact for our customers, you will expertly guide them through technical challenges, product usage, and certification processes while identifying potential churn indicators and facilitating valuable conversations. You will collaborate with teams across Product, Sales, and Customer Success to deliver an unparalleled customer experience.Key ResponsibilitiesCustomer Support & Technical Assistance Act as the primary contact for customer and partner inquiries through chat, email, phone, and video. Deliver technical assistance for Windows, macOS, and mobile platforms, including software installations, CE+ processes, and troubleshooting. Conduct support and enablement sessions via Google Meet, Teams, or phone to assist users with setup and issues. Escalate intricate or unresolved problems to senior support staff while keeping the customer informed throughout the process. Customer Experience & Engagement Ensure all customer interactions are empathetic, professional, and result-oriented. Guide users through crucial lifecycle moments—onboarding, certification, and renewals—ensuring clarity and ownership. Proactively detect customers at risk (e.g., low engagement, recurring issues) and connect with relevant internal teams. Handle cancellation or downgrade requests thoughtfully, identifying potential retention opportunities and aiding Customer Success Managers in follow-up. Documentation & Knowledge Sharing Create and update clear, user-friendly help guides, how-tos, and FAQs to minimize support friction. Contribute to internal knowledge bases and playbooks to ensure high-quality support consistency across the team. Maintain accurate case records in the CRM, including tags, classifications, and customer context. Insights & Continuous Improvement Gather and relay customer feedback, usage trends, and product friction points to CX and Product teams. Participate in team retrospectives, quality assurance sessions, and process enhancement initiatives. Support Voice of the Customer efforts, CSAT/NPS feedback loops, and churn pattern analysis. Exhibit natural curiosity, persistently seeking to understand the underlying reasons and striving for innovative solutions. Cross-Functional Collaboration Partner with Customer Success and Account Managers to align on priority accounts and provide a cohesive experience. Assist in managing Cyber Essentials Plus audits and compliance processes.
The procurement and supply chain sector is facing a monumental challenge, valued at $3 trillion, that has remained unsolved by the world's leading corporations — until now. At Magentic, we are pioneering the next generation of agentic AI systems designed to thrive within complex enterprise environments. Backed by Sequoia and developed by a talented team hailing from OpenAI, Meta, Revolut, NASA, and McKinsey, we prioritize speed and tangible outcomes. We are actively seeking individuals eager to contribute to building this innovative venture from its foundation.As a Deployment Strategist, you will be the driving force behind our customer engagements, overseeing projects from initial scoping to live deployment. You will serve as the vital link connecting our product with our commercial goals and our clients' success. This role goes beyond support; you will influence operational strategies at Magentic in the field.What You’ll DoYou will significantly influence both Magentic’s commercial trajectory and product evolution. This is a unique chance to help propel our company forward. As we expand, you may transition into product management, engineering, or leadership roles within customer engineering, or even sales, discovering your strengths along the way.Forge strong partnerships with our key customers—renowned names in the enterprise manufacturing sector.Analyze extensive, unstructured data to uncover hidden value for our customers and assist in configuring our product to highlight that value.Engage directly with executives and operators—conduct whiteboarding sessions, translate ambiguous requirements into concrete specifications, demonstrate our product, and provide user training.Contribute to our strategic roadmap—collect insights from customers to identify and prioritize the most critical new features and products.You Might Be a Great Fit if YouPossess 5–6 years of experience in a customer-facing engagement or delivery role.Have successfully managed complex, multi-stakeholder projects at senior levels, adapting to shifting customer priorities.Exhibit a commercial mindset: monitoring outcomes rather than just activities, with an understanding of how successful deployments impact revenue.Thrive in early-stage ambiguity—capable of creating structure in uncharted territory and making decisions with incomplete data.Communicate effectively, both in high-level discussions with VPs and in written handovers for colleagues.
SquareTrade Inc. is seeking a Manager – Customer Experience Journey & Innovation to join the London office. This position centers on raising customer satisfaction and shaping how customers interact with the company at every stage. Role overview The manager leads initiatives to improve the customer journey, using feedback and data to uncover pain points and set new strategies. The goal: strengthen each step of the customer experience and support innovative thinking across the organization. What you will do Direct projects aimed at enhancing customer experience across all touchpoints Analyze customer feedback to find opportunities for improvement Create and implement strategies to address pain points Collaborate with teams throughout the company to ensure a seamless journey Promote innovation and share best practices within the organization Collaboration This role works closely with cross-functional partners to deliver a consistent and improved customer journey. Fostering a culture that welcomes new ideas and ongoing improvement is an important part of the job.
Runna is building a dedicated platform for runners, offering training, coaching, and community through a specialized app. With a recent $6.5M funding round and recognition as a global finalist for Apple's iPhone App of the Year in 2024, Runna has joined Strava as of 2025. The company is focused on becoming the top training platform for runners worldwide. This is a chance to join the Customer Experience team in London, where the focus is on delivering thoughtful support to the running community. The team works closely with colleagues around the world to ensure every customer receives consistent and attentive care. What you will do Customer Support on Intercom: Respond to customer questions through the in-app platform. Help users get the most from the Runna App, supporting their training and running goals. Technical & Coaching Escalations: Assist with technical and coaching queries, such as troubleshooting run syncs with Strava or explaining training concepts. Training will be provided to handle these requests confidently. Help Centre Content: Write FAQ and help articles, drawing on personal running knowledge to improve the resources available to the community. Team environment Work alongside a mission-driven group committed to raising the standard of support in health and fitness. The team values collaboration and aims to make a meaningful impact for runners everywhere.
Physicsx is looking for a Content & Communications Strategist based in London. This role centers on developing and refining messaging that supports the company’s brand and communications goals. Role overview The strategist will create content designed to connect with different audiences and strengthen the physicsx brand across multiple channels. Expect to work on messaging that helps define how the company is perceived both internally and externally. What you will do Shape and implement communications strategies for the brand Write and edit content that engages target audiences Support consistent messaging across various platforms Location This position is based in London, United Kingdom.
