Customer Growth Manager - Loyalty at farfetch | London, UK

At FARFETCH, our passion for fashion drives everything we do. We aim to be the premier global platform for luxury fashion, bridging the gap between creators, curators, and consumers. Our mission is rooted in a commitment to positivity, creating a vibrant community composed of our dedicated people, partners, and customers. This diverse community is central to…

Join Farfetch as a PPC Analyst and play a pivotal role in driving our digital marketing efforts. You will be responsible for managing pay-per-click campaigns, optimizing ad performance, and analyzing data to enhance our online presence. If you are passionate about digital marketing and have a keen analytical mindset, this is the perfect opportunity for you.

Join Farfetch as an Interim Account Manager within our dynamic Advertising team. In this role, you will be responsible for managing key client accounts, ensuring exceptional service delivery, and driving advertising strategies that enhance our brand visibility and revenue growth. Your expertise will play a pivotal role in supporting our clients in maximizing their advertising potential.

Role overview Three UK is seeking a Regulatory Manager to join the team in London. The position centers on ensuring the company meets all relevant regulatory obligations and helps the business stay aligned with current compliance standards. Key responsibilities Oversee compliance activities throughout the organization Maintain communication with regulatory authorities when required Create and apply policies that support regulatory compliance Promote sound business practices by implementing effective compliance measures Location This role is based in London.

Three UK seeks a Partnerships Executive in London to help develop and maintain key relationships with partners. The position supports the company’s goal of providing reliable connectivity and a positive customer experience. Role overview This role centers on building and nurturing strategic partnerships. The Partnerships Executive will work with internal teams and external organizations to strengthen collaboration and ensure shared objectives are met. Key responsibilities Establish and manage partnerships that align with Three UK’s business goals Maintain ongoing communication with partners to support mutual success Contribute to initiatives that enhance customer connectivity and satisfaction Location This position is based in London.

Role overview The Regulatory Lead at Three UK plays a key part in guiding compliance and shaping company policy to meet telecommunications regulations. Based in London, this position works closely with teams across the business, providing regulatory expertise and ensuring that company practices align with industry requirements. What you will do Advise on regulatory issues that impact the telecommunications sector Collaborate with internal teams to maintain compliance with laws and standards Assist in developing and updating internal policies to match current regulations Support the business in understanding and applying regulatory changes Location This role is based in London.

About WheelyWheely is revolutionizing premium transportation in major cities across Europe, the US, and the Middle East. By seamlessly integrating advanced technology with the art of elite chauffeuring, we provide an unparalleled experience trusted by over 100,000 active riders and 1,200 corporate partners.As a profitable and rapidly expanding scale-up, we have raised $43 million and generate over $100 million in annual revenue. With a recent launch in New York City, our growth trajectory across the US and EMEA is accelerating. If you are passionate about your work and eager to influence the next phase of our journey, we invite you to reach out.In the role of CRM & Loyalty Lead, you will take charge of our CRM operations from day one. You will manage lifecycle marketing, newsletters, and loyalty campaigns across both consumer and corporate sectors, utilizing various channels including email, push notifications, and in-app messaging.Reporting directly to the founders and executive team, you will partner with the Partnerships team on high-profile campaigns linked to prestigious events such as Royal Ascot and Henley Regatta. Additionally, you will collaborate closely with the Product team to implement technical integrations that enhance user experiences.Our marketing stack includes Braze as the primary execution platform, complemented by Metabase for insightful data analytics. This position presents a clear pathway to advancement, with the potential to transition to Head of CRM within 12-18 months based on your performance and contributions.

Join Metaview, an innovative AI-driven company revolutionizing the recruitment landscape. Our cutting-edge AI agents empower top-tier organizations to hire faster and with greater accuracy. We take the burden off hiring teams, enhancing their capabilities for industry leaders like Brex, Affirm, Deel, ElevenLabs, and Airtable.Founded by Siadhal and Shahriar, both of whom have extensive backgrounds at Uber and Palantir, we have successfully raised over $50 million from premier investors, with Google Ventures leading our Series B funding. Our growth trajectory is remarkable, expanding at a rate of 5x year-over-year, while our customers consistently praise our product, receiving accolades in prestigious publications such as Fortune, Forbes, TechCrunch, and The Times.This is just the beginning: we invite you to join us in reshaping the future of work through AI, tackling some of the most challenging and rewarding tasks ahead.Our Work Culture:At Metaview, we adhere to a single guiding principle: velocity. This commitment translates into our daily practices:We focus on optimizing our processes to enhance the speed of learning.We strive to produce truly great work.We communicate openly and directly, ensuring full context is shared.All of this is conducted while upholding our hard-won reputation for excellence and quality.Your Role:As an AI-First Growth Manager, you will be responsible for managing our self-service funnel, overseeing Product Qualified Lead (PQL) demand from concept through to execution and iteration.This hands-on role is ideal for an individual who integrates AI into their thinking, creation, and execution processes. You will design and implement experiments across various product surfaces and paid channels, transitioning swiftly from idea to prototype to live testing within days.Collaboration with Product, Marketing, Sales, and Customer Success teams will be key as you formulate clear hypotheses, leverage AI for accelerated learning, and scale successful initiatives.Key Responsibilities:Drive self-service demand and PQLs through a combination of product-led growth strategies and paid demand generation channels (including search, paid social, and influencer marketing).Conduct rapid, high-velocity experiments to fuel growth, utilizing AI to prototype, initiate, and refine new free products and growth loops.Enhance and scale end-user growth efforts through innovative strategies and collaborative partnerships.

Three UK is looking for a GTM Planning & Governance Specialist based in London. This position plays a key role in shaping go-to-market strategies and upholding governance standards across multiple projects. Collaboration with various teams is central, as the role aims to refine business processes and drive operational improvements. Main responsibilities Assist in planning and carrying out go-to-market activities for different initiatives Work alongside cross-functional teams to make workflows more efficient Help ensure that projects meet governance requirements and follow established best practices Support efforts to boost efficiency throughout operations

At FARFETCH, we are driven by our passion for luxury fashion. Our goal is to create a global marketplace that connects creators, curators, and consumers within the luxury fashion industry.We pride ourselves on being a positive force for good, fostering a vibrant creative community that includes our team members, partners, and customers. This diverse community is fundamental to our success. We value differences, promote individuality, and embrace a variety of skills and perspectives, cultivating an inclusive environment for all. We are FARFETCH for All.LEGAL TEAMThe Legal team plays a crucial role in our strategic operations, ensuring we navigate the complexities of global commerce while safeguarding our legal integrity. We provide expert guidance to mitigate risks and ensure compliance across our initiatives.OUR LONDON OFFICELocated in Old Street, London’s thriving tech hub, our office hosts a variety of teams. The open layout promotes collaboration and idea-sharing, complemented by a spacious outdoor terrace, perfect for team lunches and events.ROLE OVERVIEW The Compliance team is dedicated to upholding regulatory standards and ensuring adherence to our Code of Conduct and Company Policies. We strive to foster an ethical culture throughout the organization by independently investigating and verifying all ethics complaints with fairness and transparency.

At FARFETCH, we are passionate about fashion, striving to become the premier global platform for luxury fashion that connects creators, curators, and consumers.Our platform fosters a positive culture for good, uniting an extraordinary creative community comprising our team, partners, and customers. This community is the cornerstone of our business success. We embrace diversity, empower individuality, and celebrate a variety of skills and perspectives, cultivating an inclusive environment for all. We are FARFETCH for All.LegalOur Legal team plays a vital role in strategically guiding the company through the intricacies of global operations, acting as stewards of our legal integrity by offering expert advice to safeguard our interests, mitigate risks, and ensure compliance.LocationOur London office is situated in Old Street, the heart of London’s tech landscape, housing a diverse range of teams. The open workspace fosters collaboration and idea-sharing, complemented by a spacious outdoor terrace, perfect for team lunches and events.The RoleAs the Principal of Financial Crime and Regulatory Compliance, you will hold a senior position responsible for developing, scaling, and managing comprehensive global programs that shield the organization from regulatory, financial, and reputational risks. This role encompasses several critical areas, including Anti-Money Laundering (AML), sanctions compliance, Environmental, Social, and Governance (ESG) reporting readiness, and various cross-functional compliance requirements related to products.

About EverfieldEverfield specializes in acquiring, developing, and expanding European vertical market and niche software companies. We equip these companies with essential tools for growth, with a mission to inspire ambition, foster growth, and unlock potential within Europe’s software ecosystem.Our ecosystem operates on a decentralized model, enabling companies to retain their unique teams, brands, and offices while concentrating on their core capabilities—creating products and servicing customers. Everfield supports talent acquisition, human resources, and provides access to a network of specialists in developing and scaling European B2B SaaS businesses, focusing on financial and operational consulting. Established in 2022, Everfield has expanded its presence across 7 countries and continues to grow.About MotivityMotivity is a highly customizable electronic job sheet system utilized daily by thousands of engineers across the UK and Ireland. With over 200 clients and ambitious growth goals, we prioritize strengthening long-term customer relationships, enhancing product adoption, and uncovering opportunities for account expansion.Position OverviewAs a Customer Success Manager, you will manage a portfolio of mid-market service businesses (average £5,000 ACV), taking complete ownership of customer retention, renewals, and account growth. Your role will involve driving product adoption, identifying upsell opportunities, and expanding existing accounts while fostering trusted relationships. Collaboration with sales and product teams is essential to ensure customer success translates into measurable business results and increased revenue.Key ResponsibilitiesAccount Management & Relationship Ownership: Cultivate strong relationships with customers and serve as their trusted advisor.Retention & Growth: Oversee renewals, minimize churn, and identify upsell opportunities within your portfolio.Customer Engagement & Adoption: Drive product utilization to ensure customers derive maximum value from Motivity.Issue Resolution & Escalation: Address customer concerns, coordinate internally, and guarantee timely resolution.CRM Excellence: Maintain accurate account records, monitor renewals and the expansion pipeline to ensure no detail is overlooked.Customer Insight & Opportunity Identification: Stay attuned to customer needs, recognize risks and growth opportunities, and act proactively.Onboarding Support: Guide customers through initial setup, trial phases, and early adoption.

Role overview Fixter Ltd seeks a Growth Marketing Manager to lead marketing initiatives across the UK. The position centers on designing and executing strategies that strengthen brand presence and drive customer acquisition. Success in this role depends on balancing analytical thinking with creativity to improve the marketing funnel and increase conversion rates. What you will do Plan and oversee digital marketing campaigns from concept to execution Study market trends to spot opportunities and anticipate risks Collaborate with teams throughout the business to ensure marketing aligns with company-wide objectives Apply data and insights to inform marketing choices and enhance campaign effectiveness Impact This position directly influences Fixter's growth in the automotive repair sector. The Growth Marketing Manager helps keep the company visible and competitive in the UK market. Location London, UK

Company OverviewAt Checkout.com, we might not be a household name yet, but industry giants like eBay, ASOS, Klarna, Uber Eats, and Sony rely on us every day. We are the engine behind seamless online checkouts.As a leading provider of payment solutions, Checkout.com facilitates billions of transactions globally each year, ensuring that money moves effortlessly. Our aim is to create an invisible payment service that enhances the user experience without any hassle. Our London headquarters is just one of 19 offices across six continents, reflecting our global presence and commitment to innovation in fintech.We take pride in our fast-paced, performance-driven culture where every team member is encouraged to excel and contribute to our mission of transforming the future of payments.Role OverviewSenior Product Manager: Growth Focus on Flow/Remember MeAs part of the Interfaces team at Checkout.com, you will be instrumental in enhancing our Connect and Manage product portfolios, specifically focusing on our flagship product, Flow. This innovative product provides a customizable payment interface that merchants can easily integrate into their web and mobile applications.In this role, you will lead efforts in optimizing the user journey and improving performance metrics such as conversion rates and user satisfaction. Collaborating with various cross-functional teams, you will identify growth opportunities that align with our strategic objectives, driving merchant success and user engagement.

OverviewJoin avomind, a premier global leader in the pet food industry, as a Regional Manager responsible for driving operations across the UK and Ireland. This pivotal role encompasses full P&L accountability, with a focus on accelerating sales growth, enhancing market share, and elevating brand visibility in a key region.The successful candidate will bring together strategic vision and practical commercial acumen, establishing strong partnerships with retailers and distributors. You will work closely with the European headquarters and cross-functional teams to ensure cohesive objectives, knowledge sharing, and the implementation of best practices.Purpose of the RoleYour mission will be to cultivate, sustain, and expand long-term relationships with pivotal customers, distributors, and partners in the UK and Ireland. The Regional Manager will devise and execute strategies that ensure brand consistency, market expansion, and sustainable profitability, all aligned with broader European business objectives. A significant aspect of this role involves collaborating with the Managing Director, other country managers, and heads of various functions (Marketing, Supply Chain & Logistics, Finance, HR) to guarantee integrated planning, operational excellence, and seamless execution throughout the region.Key ResponsibilitiesCommercial LeadershipFormulate and implement the UK & Ireland sales strategy in alignment with European goals.Meet annual revenue, profit, and market share targets.Lead strategic negotiations with retail chains, distributors, and other key stakeholders.Provide accurate sales forecasts and fulfill budget commitments.Contribute insights to European leadership meetings to influence regional strategies.Brand & Marketing ManagementDesign and execute impactful brand and promotional campaigns, both in-store and online, in close collaboration with the European marketing team.Ensure all activities adhere to brand guidelines and protect intellectual property.Utilize market and consumer insights to inform product positioning and marketing expenditure.Collaborate with Logistics & Supply Chain departments to ensure timely and successful product launches.Market Development & ExpansionIdentify and secure new business opportunities in the pet food sector.Launch new products with robust retail activation and promotional support.Represent avomind at trade shows, exhibitions, and industry events.Operational Excellence & HQ AlignmentMaintain transparent communication with HQ to align on strategy, priorities, and performance metrics.Monitor competitor activities and provide regular market intelligence.

Join Farfetch as a Marketing Analytics Intern and immerse yourself in a dynamic environment where data-driven decision-making is at the forefront of our marketing strategies. This six-month internship offers you the opportunity to work alongside seasoned professionals, gaining invaluable experience in analyzing marketing performance metrics, and contributing to innovative campaigns that drive brand growth.

Join planradar as a Customer Success Manager and play a vital role in ensuring our customers achieve the maximum value from our solutions. Your mission is to foster strong relationships and provide exceptional support, driving customer satisfaction and retention.As a key member of our Customer Success team, you will be responsible for onboarding new clients, managing ongoing support, and identifying opportunities for upselling additional products and services. You will work closely with customers to understand their needs and assist them in achieving their goals through our platform.If you are passionate about customer service and have a proactive mindset, we want to hear from you!

Managing expenses can be a complicated task, often leading to inefficient processes that affect everyone—not just finance teams. At Pleo, we are transforming this landscape. We develop financial solutions that streamline money management, making it empowering and surprisingly effective for both finance teams and employees, all with a vision to help businesses 'go beyond'.The name 'Pleo' signifies 'more than you’d expect', and adhering to this philosophy has been pivotal to our success over the past decade.We are currently at a crucial juncture in our journey; every decision we make influences our 40,000+ clients, our business trajectory, and our shared success. We seek individuals who take pride in understanding customer needs, who simplify complex challenges, respectfully challenge the status quo, and consistently aim for excellence. With our ambitious goals, we acknowledge that we don’t have it all figured out—and that’s part of the excitement! We are a motivated, progressive, and importantly, a compassionate team of over 850 individuals from more than 100 nationalities, united in our mission to redefine business spending.About the RoleWe are on the lookout for a commercially savvy Account Manager to join our Mid-Market Account Management Team. In this position, you will play a crucial role in expanding our existing customer base as part of the Customer Growth & Expansion team. If you are passionate about strategic account management, dedicated to customer success, skilled at identifying growth opportunities within complex organizations, and enthusiastic about nurturing relationships and demonstrating ROI, this role is perfect for you!Who You’ll Collaborate WithYou will report to our Senior Sales Manager of Account Management and work closely with teams in Customer Success, Deal Desk, Pricing, and Enablement. Our collaborative team of 16 is committed to delivering value and enhancing our existing customer base. You will also have opportunities to partner with teams across Sales, Support, Product, and Marketing to drive success.Your ResponsibilitiesAs an Account Manager, you will:Identify and capitalize on opportunities within your portfolio to enhance accounts through upselling, onboarding new teams, and aligning product capabilities with evolving customer needs.Develop strong relationships with key stakeholders to grasp their strategic goals and uncover additional opportunities for growth.Utilize methods like MEDDICC to accurately assess upsell and cross-sell prospects.

About AirwallexAirwallex stands at the forefront of global financial solutions, offering a unified payments and financial platform tailored for businesses worldwide. With our proprietary infrastructure and innovative software, we empower over 200,000 companies—including renowned names such as Brex, Rippling, Navan, Qantas, and SHEIN—by providing fully integrated solutions for managing business accounts, payments, spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, our diverse team consists of over 2,000 talented individuals across 26 global offices. Valued at $8 billion, we are supported by top-tier investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. Join us in revolutionizing the global payments landscape and embark on the most ambitious journey of your career.

Join Browns, a pioneering name in luxury fashion retail since 1970, where we have redefined the shopping experience. Located in the heart of London, Browns is celebrated worldwide for its curated selection of luxury fashion from both established and emerging designers. Backed by Farfetch, we continue to innovate in retail, offering a unique luxury shopping experience that prioritizes creativity and originality. At Browns, our team is the essence of our identity. We strive to make a meaningful impact, embrace uniqueness, and foster an inclusive atmosphere that values diverse talents and perspectives. THE ROLEWe are on the lookout for a dedicated and stylish Personal Shopper to enhance our boutique team in Mayfair. The ideal candidate will possess a profound passion for luxury fashion, a keen eye for style, and a proven track record of delivering exceptional personalized shopping experiences that not only meet but exceed client expectations, while also contributing to revenue growth.In this role, you will be responsible for cultivating, managing, and enhancing strong relationships with clients, offering expert style advice, and driving sales through proactive engagement with walk-in customers and your existing client base across all sales channels—both physical and digital. Your goal will be to provide a personalized, elevated shopping experience that stands out.Working from our boutique, you will ensure a seamless customer journey across various client segments, including walk-in shoppers, independent stylists, and high-value local and international clients. A robust and current personal client book is highly desirable, with the expectation that it will transition to Browns together with the successful candidate.