Customer Intelligence Lead

About Charlotte Tilbury BeautyEstablished in 2013 by the renowned British makeup artist and beauty innovator Charlotte Tilbury MBE, Charlotte Tilbury Beauty has transformed the global beauty landscape by simplifying makeup application for everyone, everywhere. With an accessible range of products that are easy to choose and gift, the brand continues to achie…

About AlphaSense: AlphaSense empowers leading organizations by eliminating uncertainties in decision-making through advanced market intelligence and AI-based search. Our platform aggregates both public and private content, including equity research, company filings, event transcripts, expert calls, news articles, trade journals, and proprietary research data, ensuring that users have access to reliable insights.With the strategic acquisition of Tegus in 2024, AlphaSense is poised to enhance our mission of providing professionals with AI-driven insights to make informed decisions. This collaboration will foster accelerated growth, innovation, and an expansion of content offerings, allowing users to derive deeper insights from vast data sets. Serving over 6,000 enterprise clients, including most of the S&P 500, AlphaSense, founded in 2011 and headquartered in New York City, boasts a global workforce of over 2,000 employees across locations in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join our dynamic team!About the Team:The Channel & Customer Research (CCR) team is dedicated to delivering scalable primary research that offers real-time insights into company performance and industry conditions. By conducting structured interviews with key channel partners, such as distributors, resellers, suppliers, and consultants, CCR gathers valuable perspectives from professionals directly involved in the market flow of products and services. Utilizing AlphaSense's innovative AI Interviewer technology, CCR continuously conducts and scales expert interviews, ensuring extensive market coverage while upholding high standards of consistency and analytical rigor. Our research spans hundreds of companies across key sectors, providing investors and corporate users with ongoing insights into demand trends, competitive dynamics, and evolving market conditions.About the Role: As the Sector Lead for Technology, Media, and Telecommunications (TMT) in EMEA, you will be instrumental in developing and sustaining AlphaSense’s primary research initiatives for TMT companies across the region. Reporting to the Head of Channel & Customer Research, you will ensure the rigorous design and implementation of CCR projects, guaranteeing that questionnaires, expert source bases, and research outputs align with the firm’s high standards for quality, consistency, and user value. Your primary focus will be on...

Join our dynamic team as a Customer Contact Transformation Lead at PA Consulting Group, where we are committed to driving innovation in customer service. In this pivotal role, you will lead transformative projects aimed at enhancing customer engagement and optimizing service delivery.Your expertise will guide our clients through complex changes, leveraging technology and strategic insights to create exceptional customer experiences. You will collaborate with cross-functional teams, ensuring that our solutions are not only effective but also sustainable.

Join Contentsquare as a Customer Success Operations Lead, where you will play a pivotal role in enhancing the customer experience and driving operational excellence. You will collaborate with cross-functional teams to define and execute strategies that ensure our customers achieve their desired outcomes while maximizing the value of our platform.Your responsibilities will include analyzing customer data, developing reports, and implementing processes that improve customer engagement. You will also lead initiatives that promote customer satisfaction and retention, making a significant impact on our overall success.

We are thrilled to present an exciting new role in our Customer Team for a Customer Success Team Lead (also known as Pod Lead). In this pivotal position, you will lead and inspire a talented team of Customer Success Managers (affectionately referred to as Brand Champions), while also overseeing a select portfolio of key accounts, driving both client retention and growth within our local market.Your responsibilities will include cultivating robust relationships, educating clients on leveraging data to meet their brand and marketing objectives, and providing coaching and training to your team on exemplary account management practices. You will serve as a crucial advocate for senior stakeholders across significant accounts, ensuring their needs are met and exceeded.Tracksuit is more than just a platform; we are dedicated to building a dynamic community for brand marketers and ambitious leaders of growth brands. This role is essential to fostering customer satisfaction through relationship management and outstanding customer engagement.

Join cube as a Customer Analytics Lead and play a pivotal role in transforming data into actionable insights. You will lead a team of analysts to develop strategies that enhance customer experience and drive business growth. Your expertise in analytics will empower the organization to make data-driven decisions.

Why Choose Rogo?At Rogo, we are pioneering the development of Wall Street's first genuine AI analyst. Our mission is to equip finance professionals at leading investment banks, private equity firms, and investment institutions with AI that provides unmatched speed, precision, and insights. We are not merely enhancing financial workflows; we are fundamentally redefining them.This represents a unique opportunity to join an innovative company at a pivotal moment. With a rapidly expanding client base, validated product-market fit, and support from top-tier investors, we are scaling swiftly and establishing a new category in enterprise AI.Our team is intelligent, driven, and passionately dedicated to our mission. We operate with intensity, take ownership of complex challenges, and maintain a relentless focus on our users. If you excel in a fast-paced environment, strive for excellence, and wish to contribute to the future of finance, we welcome you to join us.Role OverviewWe are seeking a Customer Trust Lead to spearhead our customer trust initiatives, security assurance, and compliance programs as we expand globally. You will be the go-to person for providing clear, accurate, and timely answers to our customers regarding our security posture.This is a hands-on, high-responsibility role where you will engage directly with customers. You will lead security review discussions, navigate due diligence processes, and cultivate trusted relationships with enterprise security and risk teams. In addition, you will work on security questionnaires, customer risk evaluations, and due diligence assessments, while developing processes and documentation to enable scalability. Your collaboration with Security, Engineering, Legal, and Sales will ensure alignment between our communications and actions, driving continuous improvement.Your ResponsibilitiesEngage with customers on security matters. Lead discussions with enterprise security and risk teams, articulate Rogo's security framework, and foster the trusted relationships that give customers the assurance to proceed.Oversee the complete lifecycle of customer security questionnaires, due diligence evaluations, and third-party risk assessments, ensuring that every response is precise, consistent, and enhances customer confidence in Rogo.Develop Rogo's response library. Create standardized answers, evidence packages, and reusable content to expedite future reviews.Ensure compliance with relevant frameworks applicable to our customers and jurisdictions, including SOC 2, ISO 27001, ISO 42001, EU AI Act, and UK Cyber Essentials.

Join our dynamic team at Sibylline Ltd as an Embedded Intelligence Analyst. In this pivotal role, you will leverage your analytical skills to support our intelligence operations, providing critical insights and enhancing our decision-making processes.

ennovationHUB is a rapidly expanding global e-commerce enterprise specializing in the home and living sector, with a particular emphasis on furniture. Operating from our hubs in Belgrade and London, we cater to customers across the UK, North America, Europe, and the Asia-Pacific region.As we aim for an annual revenue exceeding $100 million, a critical challenge lies in ensuring optimal product availability—placing the right items in the right locations at the right times, while avoiding the pitfalls of overstocking and understocking. (Please note: This is a single role, advertised across multiple locations to attract a diverse candidate pool.)This role is multifaceted and impactful, requiring analytical thinking, sound judgment, and the ability to navigate an environment where systems, data, and execution may not be flawless. We seek a dedicated individual who can take full ownership of these challenges.Role OverviewThis position transcends traditional supply chain or logistics functions. Responsibilities that are typically divided across various departments (planning, allocation, execution) are unified into one highly accountable role. You will oversee inventory decisions from start to finish across diverse markets, warehouses, and business models.Key ResponsibilitiesLead inventory decisions across the organization, ensuring product availability aligns with market demands and timing.Convert demand signals from Marketing into actionable purchasing and stock positioning strategies.Manage orders with suppliers, ensuring adherence to production and shipping schedules.Collaborate closely with our supply team in China regarding ordering, production, and buffer stock management.Ensure appropriate SKUs are strategically positioned throughout our global warehouse network.Work alongside our CTO to delineate the data and system capabilities necessary for effective decision-making (you will define the requirements, but not build the systems).Continually assess SKU performance, demand trends, and supply limitations to enhance outcomes.Balance inventory availability, cash flow, and risk across markets and warehouse locations.Be proactive and hands-on when necessary—this role combines strategic thinking with execution.Contextual InsightsOur operational model is intentionally intricate, utilizing a global network of third-party warehouses. Inventory must flow across these locations and be positioned effectively ahead of demand.

Who We AreAt The Economist Group, we are dedicated to fostering progress in the world. Our commitment to innovation, independence, and meticulous analysis unites us. We empower individuals and organizations to navigate the complex challenges and transformations that shape our global landscape. Through our analytical rigor and evidence-based insights, we help our subscribers and clients in 170 countries make informed decisions.We offer analysis and insights across various formats, including digital and print, alongside engaging shows and videos. Our reputation for excellence and integrity is upheld by our four distinct businesses: The Economist, Economist Impact, Economist Intelligence, and Economist Education.The Economist stands as a premier source of analysis on global business and world affairs. Our objective opinions and original insights advocate for economic and political freedom worldwide.As the Sales and Retention Lead for Customer Engagement Centres, you will be an integral part of The Economist's Sales Team, primarily focusing on enhancing customer retention through our outsourced contact center partner. This role involves client-side vendor management, necessitating regular on-site presence at the contact center locations. You will spearhead outbound calling initiatives while also supporting inbound activities through telephone and live chat. Your leadership will be crucial in driving excellence in sales performance and quality through activities such as reviewing results, refining customer interactions, and developing training materials and scripts.About the RoleOur hybrid working model allows you to spend three days in the office and two days working from home. You can choose to work two days at our partner’s Derby site and one day in our London office (Thursdays), or spend all three days in our London office with regular visits to the contact center sites.

Join Vitesse - the premier treasury and payment partner for the insurance sector!Your next career opportunity is here!Be part of a team that is transforming the payments landscape.About Us:At Vitesse, we transcend the traditional payments platform—we are the reliable financial backbone that connects the global insurance ecosystem. Our solution is specifically designed for insurers, brokers, MGAs, and TPAs, offering a unified platform that optimizes claims funds, facilitates real-time global payments, and provides comprehensive financial control. Our achievements speak volumes: over $20 billion in payments across more than 200 countries, with hundreds of millions returned to insurers’ balance sheets. We are fully licensed in the UK (FCA), Europe (DNB), and New York (NYDFS), supported by a dynamic team of over 260 professionals worldwide. Following a successful $93 million Series C funding round from KKR, we are poised for significant growth across Europe and the US, and we invite you to help us shape the future of insurance solutions.About the Role:The Customer Success Lead will act as a player-manager, guiding the daily operations of the Customer Success team while simultaneously managing a portfolio of strategic customer accounts. This role is pivotal in overseeing the complete post-sale customer journey, enhancing product adoption, promoting value realization, and ensuring strong renewal and expansion results for both individual accounts and the broader team.In this role, you will develop team strategy, operational excellence, and scalable processes by creating and implementing playbooks, integrating performance metrics, and spearheading initiatives that maximize customer success and business impact. You and your team will redefine the platform experience, ensuring measurable value for every customer from onboarding through the entire lifecycle.This position requires extensive cross-functional leadership, closely collaborating with Sales, Solutions, Pre-Sales, and Operations teams to streamline workflows, inform account strategies, and achieve measurable business outcomes. This role merges strategic leadership, operational execution, and direct customer engagement, ensuring both individual accounts and the overall portfolio achieve significant success while enhancing the team’s expertise and abilities.

About AlphaSense: AlphaSense is the trusted market intelligence platform for leading companies, leveraging advanced AI to eliminate uncertainty in decision-making. By providing vital insights from a wide range of reliable sources—including equity research, company filings, event transcripts, expert calls, news articles, trade journals, and proprietary client research—AlphaSense empowers organizations to make informed decisions.In 2024, AlphaSense acquired Tegus, enhancing our mission to empower professionals with AI-driven market intelligence. This merger promises to accelerate growth, innovation, and content expansion, enabling users to extract deeper insights from thousands of datasets. With over 6,000 enterprise clients, including a majority of the S&P 500, AlphaSense has established itself as a leader in the industry. Founded in 2011 and headquartered in New York City, AlphaSense employs over 2,000 professionals globally, with offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join us in our journey!About the Role: We are seeking a Solutions Architect to join our Application Specialist team. This pivotal role will support our sales team through pre-sales positioning, trial assistance, information security assessments, and large-scale technical implementations. Over the past year, this team has played a key role in refining our product-market fit, facilitating organizational training, and successfully onboarding our initial set of clients for our Enterprise Intelligence solution.The anticipated adoption rate of the Enterprise Intelligence offering is expected to drive significant growth for AlphaSense in 2025 and beyond, underscoring the need for team expansion. We are eager to bring on entrepreneurial-minded individuals who can help extend this innovative product to new client segments and unlock its full potential.As a member of the Application Specialist team, you will operate at the intersection of customer engagement, sales enablement, product development, and engineering. Your responsibilities will include guiding clients through intricate business challenges, aligning AlphaSense’s AI-driven insights with their objectives, and providing valuable feedback to shape our product roadmap. This position demands in-depth technical expertise, creative problem-solving abilities, and exceptional client engagement skills.

At Schillings, we are a multidisciplinary advisory firm specializing in reputation management, privacy, and security. We partner with clients across the UK and internationally to navigate significant opportunities and threats using our unique blend of legal, intelligence, communication, security, and diplomatic expertise.We uphold the belief that everyone deserves fair treatment regarding their reputation, a reasonable expectation of privacy, and a sense of safety.Our specialists work collaboratively in multidisciplinary teams to tackle client challenges, supported by our business services teams including Clients and Markets, HR, Finance, Risk and Compliance, IT, and Client Services.As a growing business, we offer opportunities at all levels across various areas. With the world's largest team of specialist media lawyers, a developing Intelligence & Investigations team, an expanding Critical Risks unit, an evolving Digital Resilience practice, and the soon-to-expand Schillings Communications agency, we are on a trajectory of significant growth.Schillings is a collaborative and welcoming workplace, characterized by a positive culture, strong values, and a commitment to service excellence. We seek individuals who demonstrate commitment, diligence, agility, and professionalism. In return, we offer competitive packages and stimulating work. Our commitment to learning and development fosters career progression, as evidenced by the fact that a third of our staff have been with us for over five years. Join us and contribute to our story.

Role overview Pylon Labs is looking for a Customer Success Manager (EMEA Lead) to join the team in London. This position focuses on building strong client relationships and guiding the customer experience across the EMEA region. The role combines direct client work with leadership responsibilities for the regional customer success team. What you will do Set direction and priorities for customer success in EMEA, leading the regional team. Engage directly with clients to understand their objectives and help them achieve value from Pylon Labs products and services. Create and update strategic account plans that reflect each client’s needs. Organize and lead regular check-ins with key accounts to track satisfaction and resolve issues. Identify upsell and cross-sell opportunities based on client feedback and usage trends. Build lasting partnerships that encourage retention and business growth. Location This role is based in London, UK, and supports clients throughout the EMEA region.

CoreWeave is The Essential Cloud for AI™, designed by pioneers for pioneers. Our platform empowers innovators to develop and scale AI solutions confidently. Trusted by top AI laboratories, startups, and global corporations, CoreWeave integrates exceptional infrastructure performance with profound technical expertise to catalyze breakthroughs, transforming compute into capability. Established in 2017, CoreWeave became publicly traded on Nasdaq (CRWV) in March 2025. Discover more at www.coreweave.com. We are proud to be a Living Wage accredited Employer. Your Role:The Physical AI Field Engineering team at CoreWeave is dedicated to implementing AI solutions within enterprise engineering organizations, ensuring customers derive tangible value from machine learning applications. This team collaborates across various engineering disciplines to convert complex test and simulation datasets into actionable insights, enabling customers to enhance engineering decisions and accelerate product development.As a Lead Customer Success Engineer, you will act as a technical delivery leader, orchestrating multiple workstreams and ensuring customer engagements yield reliable, high-quality outcomes. By merging technical expertise with project leadership, you will play a pivotal role in conveying complex technical execution into clear customer value.Key Responsibilities:Lead the delivery of AI solutions for key customer engagements.Design and oversee comprehensive technical delivery, translating intricate customer objectives into structured workstreams, milestones, and measurable outcomes.Coordinate execution across product, engineering, and data science teams, serving as the primary technical point of accountability for customer deliverables.Guarantee that complex AI deployments are executed reliably, punctually, and with clear value for customer stakeholders.Who You Are:Over 6 years of experience leading complex technical projects or delivery programs for enterprise engineering clients.Proven track record in designing technical solutions that drive measurable outcomes.

About SwapSwap is a pioneering force in the realm of modern agentic commerce, serving as the only AI-native platform that seamlessly integrates backend operations with a visionary storefront experience.Designed for brands aiming to sell anything, anywhere, Swap centralizes global operations, enhances intelligent workflows, and empowers margin-protecting decisions through real-time data and capabilities. Our product offerings include cross-border transactions, tax solutions, returns management, demand planning, and our groundbreaking agentic storefront, which provides merchants with comprehensive transparency and the ability to make informed decisions confidently.At Swap, we are committed to cultivating a culture that prioritizes clarity, creativity, and shared ownership as we revolutionize the landscape of global commerce.About the RoleWe are seeking an enthusiastic and practical Lead Analyst to join our expanding team of embedded business analysts, dedicated to driving commercial value within our data-centric SaaS ecommerce ecosystem.This pivotal leadership position allows for substantial ownership and the opportunity to influence how data and insights drive decision-making throughout the organization. You will lead a small team of analysts embedded within critical departments, ensuring they produce high-impact commercial insights. Additionally, you will oversee the analysis and reporting that fuels our business—from internal commercial insights for Sales and Finance to the reliable data that supports our customer-facing agentic systems.We are looking for a hands-on leader who is eager to mentor the team, shape our analytics vision, and ensure our analyses yield measurable commercial success. If you thrive in a dynamic, collaborative environment with a strong sense of ownership and impact, and possess robust commercial acumen, we would love to hear from you!Key ResponsibilitiesStrategic Business Partnering & Roadmap Alignment: Serve as the main point of contact between the data function and key business stakeholders (e.g., VP of Sales, Head of Product). Translate broad business inquiries into actionable analytical roadmaps, ensuring the embedded team focuses on tasks that directly affect ARR, retention, and operational efficiency.Team Leadership & Technical Standardization: Manage and mentor a compact team, conducting code reviews and promoting professional development. Establish and uphold technical standards (SQL style guides, Git version control, dbt modeling) for reusable, scalable, and maintainable code across the organization.Advanced SaaS Metrics & Performance Analysis: Lead the identification and monitoring of key SaaS KPIs (e.g., NRR, CAC Payback, LTV:CAC, Churn, Usage Frequency)....

About AlphaSense:AlphaSense is a leading market intelligence platform that empowers the world's top companies to make informed decisions by eliminating uncertainty. Leveraging advanced AI technology, we provide reliable insights from a vast array of public and private content, including equity research, company filings, event transcripts, expert calls, news articles, trade journals, and proprietary research. In 2024, AlphaSense successfully acquired Tegus, furthering our commitment to enhancing decision-making for professionals through AI-enhanced market intelligence. This merger enables us to expand our content offerings and accelerate growth, benefiting our over 6,000 enterprise customers, including many from the S&P 500. Founded in 2011 and headquartered in New York City, we proudly employ more than 2,000 individuals across various global offices, including locations in the U.K., Finland, India, Singapore, Canada, and Ireland. Join our dynamic team!About the Role:We are seeking a skilled Sales Engineer to join our Application Specialist team. In this role, you will collaborate with our sales team to provide pre-sales support, conduct information security reviews, and manage large-scale technical implementations. Your expertise will be vital in determining product-market fit, facilitating organizational training, and successfully onboarding our initial Enterprise Intelligence clients.The expanding adoption of our Enterprise Intelligence offering is projected to drive significant growth for AlphaSense in 2025 and beyond, necessitating the addition of entrepreneurial-minded professionals to help us reach new market segments and maximize the product's potential.As a member of the Application Specialist team, you will be at the crossroads of customer engagement, sales enablement, product development, and engineering. Your responsibilities will include guiding clients through intricate business challenges, tailoring AlphaSense’s AI-driven insights to align with their objectives, and providing valuable feedback to shape our product roadmap. This position demands a high level of technical acumen, innovative problem-solving abilities, and exceptional client interaction skills.

Join our dynamic team at Sibyline Ltd as an Embedded Threat Intelligence Analyst. In this role, you will be at the forefront of analyzing and interpreting threat intelligence data to proactively safeguard organizations from potential cyber threats. Your expertise in embedded systems and threat analysis will be crucial in providing actionable insights and strategies to enhance security measures.We are looking for an enthusiastic individual with a strong foundation in threat intelligence methodologies and the ability to work collaboratively within a fast-paced environment. Your contributions will directly impact our clients' security posture and overall resilience against cyber threats.

Join Multiverse as an AI Workshop Lead, where you will spearhead innovative workshops that bridge the gap between artificial intelligence and practical applications. In this role, you'll be responsible for designing and facilitating engaging workshops, fostering collaboration among participants, and promoting a culture of continuous learning. Your expertise in AI will empower teams to harness technology effectively, making a meaningful impact on their projects.

Join g-mass as an AI Strategy Lead and play a pivotal role in shaping our artificial intelligence initiatives. In this leadership position, you will develop and execute AI strategies that align with our business goals, driving innovation and enhancing operational efficiency.Your expertise in AI technologies will be crucial as you collaborate with cross-functional teams to identify opportunities for AI implementation, ensuring that we remain at the forefront of technological advancements.