Customer Success Manager at DeepL | London

Join DeepL as a Customer Success ManagerAt DeepL, we are at the forefront of AI innovation, dedicated to developing intelligent solutions that address complex business challenges. Our Language AI platform is trusted by over 200,000 businesses and millions of individuals across 228 markets for its human-like translation capabilities, enhanced writing tools, a…

Join the DeepL TeamDeepL is a pioneering global AI product and research firm dedicated to crafting secure and intelligent solutions for complex business challenges. Trusted by over 200,000 business clients and millions of individuals across 228 markets, DeepL's Language AI platform offers human-like translations, enhanced writing, and real-time voice translation.Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL has grown to over 1,000 enthusiastic employees, backed by esteemed investors such as Benchmark, IVP, and Index Ventures.Our vision is to become the global leader in reliable and intelligent AI technology, developing products that facilitate better communication, forge connections, and make a significant impact. We invite talented individuals to join us on this exciting journey. If you are eager to shape the future of AI and advance your career in a dynamic, purpose-driven setting, DeepL is the perfect place for you.Why DeepL Stands OutOur unique combination of cutting-edge AI technology, meaningful work, and a culture where individuals truly flourish sets us apart. We are a collective of innovators, researchers, and creators, united by a common goal to unlock human potential by simplifying, enhancing, and connecting work processes.Feedback from our team members about working at DeepL is overwhelmingly positive, likely due to our technology's ability to improve communication and productivity for millions, as well as the trust, curiosity, and care that characterize our culture.Being part of DeepL means joining a team committed to innovation, growth, and well-being. Learn more about life at DeepL on LinkedIn, Instagram, and our Blog.About the RoleAs we continue to enhance our Salesforce platform to better serve our go-to-market operations, we are looking for a hands-on Salesforce Engineer. This role will focus on developing and maintaining reliable solutions within Salesforce, as well as supporting integrations across the GTM systems landscape.In this position, you will primarily engage in Salesforce development and configuration, contributing solutions that elevate GTM efficiency and data quality. You will closely collaborate with senior engineers, the Salesforce Manager, and cross-functional stakeholders to implement clearly defined designs and adhere to established platform standards.

Join the DeepL TeamDeepL is a pioneering global AI product and research organization dedicated to delivering secure and intelligent solutions for intricate business challenges. Our Language AI platform is relied upon by over 200,000 businesses and millions of individuals across 228 markets worldwide, providing human-like translations, enhanced writing capabilities, and real-time voice translation. Building on our legacy of innovation, quality, and security, we are broadening our scope beyond language solutions, introducing tools like DeepL Agent, an autonomous AI assistant aimed at revolutionizing workflows for businesses and knowledge professionals.Our vision is to establish ourselves as the global frontrunner in trustworthy, intelligent AI technology, creating products that elevate communication, strengthen connections, and leave a lasting impact. We are in search of talented individuals like you to embark on this exciting journey. If you are eager to influence the future of AI and advance your career in a dynamic, purpose-driven environment, DeepL is the ideal place for you.What Makes Us UniqueWhat distinguishes DeepL is our fusion of cutting-edge AI technology, meaningful work, and a culture that nurtures growth. Our team comprises innovators, researchers, and creators united by a common goal: to unlock human potential by simplifying, enhancing, and connecting work.Feedback about the DeepL workplace is overwhelmingly positive, likely due to our groundbreaking technology that enhances communication and productivity for countless individuals and organizations. Our culture is rooted in trust, curiosity, and care.Being part of DeepL signifies joining a team committed to innovation, growth, and well-being. Explore more about life at DeepL on our LinkedIn, Instagram, and Blog.About the Technical Solutions Team***Note: Proficiency in German is a prerequisite. Candidates who do not indicate their German language skills on their CV will not be considered.As part of the Technical Solutions Management team, you will...

About DeepL DeepL builds AI-driven language solutions trusted by over 200,000 business clients and millions of users worldwide. Since 2017, our team has grown to more than 1,000 employees, with support from investors including Benchmark, IVP, and Index Ventures. Our platform offers human-like translation, advanced writing tools, and real-time voice translation, serving users in 228 countries. Our Mission and Culture We aim to lead in trusted AI technology, creating products that improve communication and help people connect. Our team values innovation, growth, and well-being. Employees often highlight our supportive culture and the real-world impact of our technology. Learn more about our work and team on LinkedIn, Instagram, and the DeepL Blog. Role Overview: Renewal Success Manager - EMEA Region Based in London, the Renewal Success Manager plays a key role in managing customer contract renewals across the EMEA region. This position focuses on building strong relationships, ensuring customers see ongoing value, and supporting long-term commercial partnerships. The Renewal Success Manager guides clients through the renewal process, aiming to retain and grow DeepL’s business relationships.

Join the DeepL TeamDeepL is a pioneering AI product and research company dedicated to creating secure, intelligent solutions for intricate business challenges. Our Language AI platform is trusted by over 200,000 business clients and millions of individuals in 228 markets worldwide, facilitating human-like translations, enhanced writing, and real-time voice translation.Established in 2017 by CEO Jaroslaw "Jarek" Kutylowski, our team has grown to over 1,000 enthusiastic employees, backed by prestigious investors like Benchmark, IVP, and Index Ventures.Our mission is to lead globally in reliable, intelligent AI technology, creating products that enhance communication, foster connections, and make impactful changes. We are on the lookout for talented individuals like you to join us on this exciting journey. If you're eager to influence the future of AI and advance your career in a dynamic, purpose-driven setting, DeepL is where you belong.What Makes Us UniqueAt DeepL, we combine state-of-the-art AI technology with meaningful work and a culture that nurtures personal growth. Our team consists of innovators, researchers, and creators united by a common goal: to empower individuals by making work simpler, smarter, and more connected.Feedback from our employees about working at DeepL is overwhelmingly positive, likely due to our technology that enhances communication for millions or the trust, curiosity, and care that define our culture.Joining DeepL means becoming part of a team committed to innovation, growth, and well-being. Explore more about life at DeepL on our LinkedIn, Instagram, and our Blog.About the RoleWe are seeking a Senior Technical Support Engineer to join our Customer Support team. In this role, you will handle our most intricate support cases related to our API and enterprise products. You will act as the escalation point for issues surrounding authentication, provisioning, integrations, and complex product functionalities. As our enterprise business continues to grow, this role will be vital in bridging customer needs with our Engineering and Product teams.

Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!

At Kpler, we are committed to guiding our clients through the complexities of global markets. By streamlining trade information and delivering insightful data, we empower businesses in the commodities, energy, and maritime sectors to make informed choices.Since our inception in 2014, our mission has been to provide unparalleled intelligence through intuitive platforms. Our diverse team of over 700 professionals from more than 35 nations work diligently to convert complex data into strategic insights, ensuring our clients maintain a competitive edge in a fast-evolving market. Join us to harness cutting-edge innovation for transformative results and experience exceptional support on your path to success.As a Customer Success Manager at Kpler, you will play a pivotal role in helping customers realize their objectives. This will require a deep understanding of user needs and comprehensive knowledge of Kpler's offerings. Every day presents new challenges and opportunities for a Kplerian CSM!

Our Mission & Values:At Drata, we empower organizations to build and maintain the trust of their users, customers, partners, and prospects. We serve as the proof layer demonstrating that exceptional companies are worthy of the trust they seek to cultivate.Our core principles guide our actions daily. Built on Trust emphasizes the importance of consistency. We Act with Integrity by adhering to ethical standards. Our Customer-Obsessed focus positions those we serve at the heart of our endeavors. With a Competitive Fire, we strive to exceed expectations. Embracing Diversity enriches our perspectives, leading to innovative solutions. Prioritizing Automation First enables us to optimize resources and drive efficiency.Our Culture & Work Style At Drata, we are not merely developing software; we are cultivating a mindset. Our approach is characterized by:Be a Driver (Owner‑Operator Mentality): Take ownership of your work, continuously improve, and deliver exceptional results.Move at Drata Speed (Precision & Velocity): Make swift decisions, learn quickly, and create immediate impact.Stay Mission-Driven (Customer‑Obsessed): Challenge the status quo, deliver value, and maintain an insatiable hunger for improvement.If you thrive in an environment that empowers you, energizes you, and allows you to collaborate with intelligent, mission-focused individuals, you will find a home here.Why Join The Drata Team?Experiencing the Driver’s Mindset in action is the best way to understand it. We are an award-winning, mission-driven team of 600+ individuals globally, united by a culture that values trust, speed, and continuous growth.See the Speed: Watch our CEO, Adam Markowitz, discuss our remarkable growth journey from $0 to $100M ARR in just four years.Hear the Voice of the Team: Visit our "Life at Drata" page to read employee testimonials about our collaborative environment and growth opportunities.Experience the Impact: Discover why we consistently feature on Fortune's Best Workplaces lists.Connect with Us on Social Media: LinkedIn - follow us for updates...

Join DeepL as a Product & Customer Enablement LeadDeepL is a pioneering global AI product and research firm, dedicated to crafting secure and intelligent solutions for intricate business challenges. Over 200,000 business clients and millions of individuals across 228 markets rely on DeepL's advanced Language AI platform for seamless translation, enhanced writing, and real-time voice translation capabilities. Since our inception in 2017 by CEO Jarek Kutylowski, we have built a robust workforce of over 1,000 passionate employees, backed by esteemed investors such as Benchmark, IVP, and Index Ventures.Our mission is clear: to emerge as the global leader in trusted, intelligent AI technologies, developing products that foster better communication, enhance connections, and create a significant impact. We seek talented individuals like you to join our mission. If you're enthusiastic about shaping the future of AI and advancing your career in a dynamic, purpose-driven environment, DeepL is the place for you.Why Choose DeepL?What distinguishes us is our unique blend of cutting-edge AI technology, meaningful work, and a thriving culture. We are a collective of innovators, researchers, and creators, united by our mission to unlock human potential by simplifying and enhancing work processes.When we share insights about life at DeepL, the feedback is overwhelmingly positive. This could stem from our technology that empowers millions to communicate and collaborate more effectively, or from the trust, curiosity, and care that characterize our workplace culture.Joining DeepL means becoming part of a team committed to innovation, growth, and well-being. Discover more about our culture on LinkedIn, Instagram, and our Blog.Meet Our TeamAt DeepL, we are on an exciting journey to scale our operations in line with our ambitious growth plans. Central to this initiative is our Customer team, which is foundational to our dedication to exceptional user experience and customer satisfaction.Our goal is straightforward: to assemble and nurture high-performing customer teams that reflect DeepL's innovative spirit and drive.

Moss helps finance professionals simplify their workflows and make informed decisions for future growth. Our team values real impact and ongoing development. Moss has earned spots on Sifted’s Rising 100 and LinkedIn's Top Startups lists. We focus on building careers while supporting Moss’s long-term success. Role Overview As a Customer Success Manager in London, join a team dedicated to driving SaaS revenue growth through proactive customer relationships. Use data to spot upsell opportunities and reduce churn. Your product knowledge and strategic thinking will help clients get maximum value from Moss. What You Will Do Build strong client relationships: Understand each customer’s financial goals and help them use Moss’s spend management tools fully. Spot upsell opportunities: Use your knowledge of Moss and client needs to identify new business and help customers get more value from current features. Track key metrics: Monitor revenue performance using KPIs like spend engagement, SaaS uplift, and renewal rates. Be a product advocate: Work with internal teams to share client feedback and offer input on product features, both current and upcoming. Improve processes: Design and refine customer journey touchpoints to increase satisfaction and retention. About You W...

As the Manager of Customer Success Management at Moveworks, you will lead a team dedicated to delivering exceptional customer experiences and ensuring the successful adoption of our innovative AI-driven solutions. Your leadership will empower your team to build strong relationships with clients, driving engagement and satisfaction.Your expertise will be pivotal in shaping customer success strategies, optimizing processes, and implementing best practices that enhance customer journeys. You will collaborate with cross-functional teams to align customer needs with product offerings, ensuring that our clients realize the full value of Moveworks.

As a Customer Success Manager at Zip, you will be the driving force behind our customer satisfaction and retention efforts. You will engage with clients to understand their needs, provide solutions, and ensure they derive maximum value from our products. Your role will be pivotal in fostering long-term relationships that lead to customer loyalty and advocacy.

Accurx is looking for a Customer Success Manager to join the team in London (Shoreditch). The focus of this position is to build and maintain strong relationships with clients, making sure they see real value from Accurx’s healthcare software. What you will do Work closely with customers to learn about their goals and any challenges they face Provide support and advice that fits each client’s unique situation Assist organizations as they adopt and use Accurx products in their daily work Promote customer satisfaction and encourage long-term success with Accurx solutions Role focus This role centers on understanding client needs and ensuring they benefit fully from Accurx’s healthcare technology. Building trust and delivering practical support are key parts of the job.

Join Moveworks as a Senior Customer Success Manager and play a pivotal role in ensuring our clients achieve maximum value from our AI-driven support solutions. In this role, you will leverage your expertise to build strong relationships, drive adoption, and guide customers through their journey with our products.Your responsibilities will include onboarding new clients, providing strategic guidance, and working closely with cross-functional teams to deliver exceptional customer experiences. As a liaison between our customers and internal teams, you will advocate for customer needs and contribute to product development based on feedback.

Join DigitalGenius (DG), where we leverage the power of AI Agents to revolutionize customer experiences for eCommerce brands. Our innovative approach to agentic AI positions us as a potential leader in the industry. We are seeking passionate, skilled individuals to join our dedicated and dynamic team to help us realize this vision.With a global presence, including offices in London and New York, we proudly support renowned retail brands such as On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.We are in search of an experienced Customer Success Manager who thrives on scaling AI, enjoys problem-solving, and is eager to work on exciting projects.Role Overview:The Customer Success team at DigitalGenius is responsible for all post-sales customer interactions. This encompasses everything from project scoping and implementation management to defining KPIs, ensuring ongoing improvement after implementation, generating impactful case studies, and securing renewals.This position will oversee and ensure the success of both new and existing clients throughout the UK and Europe. Candidates from both the UK and EU are encouraged to apply.Key Responsibilities:Manage multiple client projects concurrently across various segments (SMB, Mid-Market, Enterprise), covering all stages of the post-sales customer journey.Understand and gather customer requirements to effectively scope projects, implement solutions successfully, and meet KPIs to ensure customer referenceability, satisfaction, and retention.Take charge of product performance reporting, business-value analysis, and ongoing project planning for your customer portfolio.Stay informed about best practices, industry trends, and customer challenges to enhance our product's competitive edge.Collaborate with clients to create mutually agreed implementation plans, project timelines, and delivery milestones.Coordinate with Solution Engineers to guarantee timely delivery and ongoing improvement of implemented solutions.Communicate project requirements, status, and results effectively to clients within a high-touch customer success model.Handle customer support inquiries and manage escalations throughout the customer lifecycle.Generate case studies, secure renewals, and drive growth within your client portfolio.

As a Senior Customer Success Manager at Saviynt, you will play a pivotal role in driving customer satisfaction and success. You will work closely with clients to understand their needs, provide exceptional support, and ensure they derive maximum value from our solutions. Your expertise will be crucial in building strong relationships and fostering customer loyalty.

About AdaptiveAdaptive is an innovative cybersecurity startup dedicated to combating AI-driven cyber threats. Following a successful $81M Series B funding round in December 2025, led by NVIDIA and Bain Capital Ventures, the company has garnered additional support from notable investors including Capital One Ventures, Citi Ventures, and Andreessen Horowitz (a16z). This investment marks a significant step as NVIDIA's inaugural foray into AI cybersecurity.Founded by seasoned entrepreneurs Brian Long and Andrew Jones, who have a proven track record of creating high-growth companies, Adaptive aims to establish a robust security framework for the AI era. Their previous ventures, including Attentive, which achieved over $500M in annual revenue and a valuation exceeding $10B, and TapCommerce, acquired by Twitter, showcase their expertise in scaling successful, product-led businesses.Trusted by numerous leading banks, tech firms, and healthcare organizations, Adaptive is at the forefront of defending against evolving threats such as deepfakes, smishing, and AI-driven voice scams. With rapid enterprise adoption and an expansive market potential exceeding $200B, we are just beginning our journey.The RoleWe are excited to expand our Customer Success team and seek a Founding Senior Customer Success Manager located in London. This pivotal role offers a unique opportunity to shape our customer onboarding, implementation, and support processes across the EMEA region from the ground up.In this position, you will be the primary contact for our customers post-sale, overseeing their entire journey from implementation to ongoing success. As the voice of the customer, your focus will be on ensuring that clients derive both immediate and long-term value from Adaptive's platform. Collaborating closely with fellow Customer Success Managers, Engineering, Product, and Leadership teams, you will resolve issues, communicate customer feedback, and influence the product roadmap.This opportunity is perfect for individuals who thrive in dynamic, early-stage settings, enjoy crafting systems from the ground up, and seek to advance in a fast-paced, well-funded AI cybersecurity firm.

About EverfieldEverfield specializes in acquiring, developing, and expanding European vertical market and niche software companies. We equip these companies with essential tools for growth, with a mission to inspire ambition, foster growth, and unlock potential within Europe’s software ecosystem.Our ecosystem operates on a decentralized model, enabling companies to retain their unique teams, brands, and offices while concentrating on their core capabilities—creating products and servicing customers. Everfield supports talent acquisition, human resources, and provides access to a network of specialists in developing and scaling European B2B SaaS businesses, focusing on financial and operational consulting. Established in 2022, Everfield has expanded its presence across 7 countries and continues to grow.About MotivityMotivity is a highly customizable electronic job sheet system utilized daily by thousands of engineers across the UK and Ireland. With over 200 clients and ambitious growth goals, we prioritize strengthening long-term customer relationships, enhancing product adoption, and uncovering opportunities for account expansion.Position OverviewAs a Customer Success Manager, you will manage a portfolio of mid-market service businesses (average £5,000 ACV), taking complete ownership of customer retention, renewals, and account growth. Your role will involve driving product adoption, identifying upsell opportunities, and expanding existing accounts while fostering trusted relationships. Collaboration with sales and product teams is essential to ensure customer success translates into measurable business results and increased revenue.Key ResponsibilitiesAccount Management & Relationship Ownership: Cultivate strong relationships with customers and serve as their trusted advisor.Retention & Growth: Oversee renewals, minimize churn, and identify upsell opportunities within your portfolio.Customer Engagement & Adoption: Drive product utilization to ensure customers derive maximum value from Motivity.Issue Resolution & Escalation: Address customer concerns, coordinate internally, and guarantee timely resolution.CRM Excellence: Maintain accurate account records, monitor renewals and the expansion pipeline to ensure no detail is overlooked.Customer Insight & Opportunity Identification: Stay attuned to customer needs, recognize risks and growth opportunities, and act proactively.Onboarding Support: Guide customers through initial setup, trial phases, and early adoption.

Role overview The Senior Customer Success Manager at Braze in London focuses on helping clients achieve their goals with Braze’s customer engagement platform. This position emphasizes building trusted relationships, guiding clients on effective practices, and making sure each client gains real value from the product. What you will do Partner with clients to understand their business objectives and support their success using Braze’s solutions. Work alongside internal teams to deliver strong service and respond to client needs. Offer guidance and share knowledge to help clients use Braze’s features effectively. Encourage customer satisfaction by anticipating potential challenges and offering practical solutions. Location This role is based in London.

Join DeepLDeepL is a pioneering global AI product and research company dedicated to developing secure and intelligent solutions for intricate business challenges. Trusted by over 200,000 business clients and millions of individuals in 228 markets worldwide, DeepL's Language AI platform excels in human-like translation, enhanced writing, and real-time voice translation.Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL has grown to over 1,000 enthusiastic employees, backed by renowned investors such as Benchmark, IVP, and Index Ventures.Our ambition is to lead the global market in reliable, intelligent AI technologies, crafting products that enhance communication, nurture connections, and generate meaningful impacts. We are on the lookout for talented individuals like you to embark on this journey with us. If you are eager to influence the future of AI and advance your career in a dynamic, purpose-driven environment, DeepL is the place for you.What Makes Us UniqueOur unique approach combines cutting-edge AI technology, impactful work, and a culture that nurtures personal growth. We are a collective of innovators, researchers, and creators united by a common goal: to unlock human potential by simplifying, enhancing, and connecting work processes.When we share insights about life at DeepL, the feedback is overwhelmingly positive. Whether it’s because of our technology that facilitates better communication and productivity for millions, or the trust, curiosity, and care that define our culture, our team thrives together.Joining DeepL means being part of a team committed to continuous innovation, growth, and well-being. Learn more about our culture on LinkedIn, Instagram, and our Blog.About the RoleAs a Senior Premium Support Specialist, you will be instrumental in providing high-level support to our Premium and Enterprise clients globally. You will adeptly troubleshoot complex issues, confidently manage escalations, and collaborate closely with internal teams to ensure effective resolutions and outstanding customer satisfaction. This position is perfect for someone who enjoys merging technical problem-solving with direct customer engagement and aims to significantly enhance the customer experience.