Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Experience Level
Experience
About the job
Leap Legal Software is hiring a Customer Success Manager in London to help legal professionals get the most from our software. This position centers on building strong client relationships and supporting firms as they adopt and use our legal technology solutions.
Role overview
This role focuses on guiding clients to maximize the value of our products. By understanding each firm's needs, you will help them streamline workflows and improve daily operations with our technology.
What you will do
Support clients as they implement and use Leap Legal Software
Identify opportunities for clients to improve their processes with our solutions
Work closely with legal professionals to ensure satisfaction and effective product use
Requirements
Experience in customer success, account management, or a related field
Strong communication and relationship-building skills
Interest in legal technology and helping clients improve their operations
Leap Legal Software is hiring a Customer Success Manager in London to help legal professionals get the most from our software. This position centers on building strong client relationships and supporting firms as they adopt and use our legal technology solutions. Role overview This role focuses on guiding clients to maximize the value of our products. By und…
OpenAI is looking for a Customer Success Manager to support Ads Solutions in London, UK. This role centers on guiding clients to achieve strong outcomes with OpenAI’s advertising platforms. What you will do Build and maintain client relationships to ensure satisfaction with advertising solutions. Provide ongoing support to clients using OpenAI’s ad platforms. Share strategic advice to help clients improve the effectiveness of their ad campaigns. Location This position is based in London, UK.
Join Luminance, a trailblazer in Legal-Grade™ AI technology for enterprises, and be part of a transformative journey in the legal sector. With backing from prestigious venture capitalists and recognition in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is reshaping legal practices across the globe.This is an exceptional opportunity to become a vital member of Luminance's expanding global Customer Success team. You will engage with a diverse clientele that includes top international law firms and well-known brands across various industries in over 60 countries. Your primary focus will be on nurturing client relationships and understanding their objectives while showcasing how our innovative technology can revolutionize contract management for individuals and organizations alike.The ideal candidate will excel in building rapport with clients and ensuring exceptional service in every interaction, driven by a results-oriented mindset. Your responsibilities will encompass establishing and sustaining positive customer relationships, designing and executing onboarding and implementation programs for clients ranging from small to large enterprises, training customers on product best practices, and reducing churn rates. You will also analyze customer interactions to provide actionable insights, enhance customer experience through effective product support, and address customer inquiries and concerns with professionalism.Successful applicants should possess strong interpersonal skills, analytical thinking, be quick learners of new software, and have the ability to communicate effectively. A successful Customer Success Manager will actively collaborate with clients to maximize value and creatively strategize ways to expand our influence within our customer base.To apply, please send your CV and a cover letter to recruitment@luminance.com
At NiCE, we embrace challenges and push beyond our limits. As ambitious game changers, we strive for excellence in every endeavor. If you share our passion for innovation and success, we offer a career opportunity that will ignite your potential.What Does the Role Entail?As a Customer Success Manager, you will take charge of fostering enduring relationships with our key NiCE CX customers post-purchase and throughout their product implementation journey. You will be their trusted advocate, ensuring they realize the full value of our solutions.Your engagement with customers will begin before they launch our contact center platform, and you will remain closely involved to guarantee adoption, measurable ROI, and long-term success.Our team comprises experienced customer success professionals who are dedicated to surpassing customer expectations. You will manage multiple high-touch, complex enterprise accounts, driving the adoption of AI-powered capabilities and enhancing overall customer experience.In partnership with customers, you will guide them in utilizing NiCE technology effectively, expanding usage, and nurturing long-term, loyal relationships. Your assigned accounts may include those with premium service packages, necessitating high levels of engagement and strategic guidance.Engagements with customers will occur through various channels including phone, email, chat, and video conferencing, with in-person visits as necessary. Travel to customer sites for value reviews and executive meetings will be expected.Collaboration is key; you will work independently as well as alongside Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to achieve the highest levels of customer satisfaction and success.Your Impact:Serve as the primary point of ownership for customer success across assigned accounts, coordinating NiCE CX resources to deliver outstanding outcomes.Develop and nurture strong, productive relationships with customers, holding regular success reviews to align with their contact center operations and business goals.
Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!
As a Customer Success Manager at Comply, you will play a pivotal role in ensuring our customers achieve their desired outcomes while using our innovative compliance solutions. You will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring they receive maximum value from our services.Your responsibilities will include onboarding new clients, providing ongoing support, and proactively identifying opportunities for upselling additional services. You will collaborate closely with other teams, including sales and product development, to advocate for customer needs and influence product enhancements.
At NiCE, we embrace challenges as opportunities for growth. We are a team of ambitious innovators committed to exceeding expectations and driving success. Join us for a career that ignites your passion and propels your professional journey.Customer Success Manager – Netherlands FocusAs part of our Customer Success Management (CSM) team, you will be instrumental in nurturing ongoing relationships with our key customers post-purchase, ensuring they derive maximum value from our advanced technology solutions.Your role will commence even before customers go live on our contact center platform, guiding them towards successful adoption, measurable ROI, and sustainable success.Our CSMs are experienced professionals, dedicated to enhancing customer experiences through driving AI-powered capabilities and supporting our growth objectives. You will manage a portfolio of high-touch, complex enterprise accounts predominantly located in the Netherlands.Your responsibilities will include partnering with customers to promote their success using NiCE’s technology, optimizing their usage, and building lasting, loyal relationships. This role requires a high level of engagement and strategic guidance for premium service package clients.Engagement with customers will occur through various channels including phone, email, chat, and video conferencing, with in-person visits to the Netherlands as necessary for value reviews and executive engagements.Collaboration is key; you will work closely with Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to ensure exceptional customer satisfaction and success.
Role Overview impact is hiring a Customer Success Manager in London. This role focuses on helping clients reach their goals and get the most value from our solutions. Building strong relationships and supporting customer satisfaction are central to this position. What You Will Do Support clients as they use our products and services Work closely with customers to understand their needs and objectives Strengthen long-term relationships to encourage continued success Help clients resolve issues and make the most of our offerings What We Look For Proactive approach to client support Strong focus on customer satisfaction Ability to build and maintain trust with clients
Join anima as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals and maximize their value from our services. You will be the primary point of contact for our customers, guiding them through the onboarding process and providing ongoing support to enhance their experience with our innovative solutions.Your expertise will help identify customer needs and promote our solutions effectively. You will collaborate closely with various teams to ensure a seamless experience for our clients.
Full-time|On-site|Ireland; London, England, United Kingdom
About the Role: The Senior Customer Success Manager - Digital Led will report directly to the regional Customer Success leader and serve as a vital point of contact for our customers after the sales process. As a subject-matter expert in LaunchDarkly, you will guide both new and existing clients through implementation and adoption phases. This role emphasizes engaging customers through 1:many outreach strategies and utilizing data analytics to connect with the right clients at the appropriate times. The ideal candidate is passionate about customer success, has experience managing a diverse customer portfolio, and is eager to contribute to the development of a leading Digital Led Customer Success team while delivering exceptional results. Key Responsibilities: Customer Onboarding: Utilize customer journey insights to identify those needing extra support during onboarding. Facilitate their engagement through 1:many marketing initiatives or provide personalized assistance to ensure successful activation. Risk Assessment and Mitigation: Employ data and product signals to proactively recognize potential risks. Devise both 1:many and individual strategies to mitigate these risks, collaborating with the account team to guide customers toward success. Technical Guidance: Maintain extensive knowledge of LaunchDarkly products and offer clients advice on best practices for implementation and adoption. Prescriptive Selling: Monitor customer progress against their key objectives and identify opportunities for upselling additional products and services to enhance the value of our solutions. Trusted Advisor: Quickly establish trust and provide strategic guidance to help customers maximize their investments in LaunchDarkly. Champion Development: Identify and nurture key advocates within customer organizations who actively endorse the value of LaunchDarkly, leveraging success metrics to secure executive sponsorship. Renewals and Expansion: Take ownership of the renewal forecasting process on a weekly basis, collaborating directly with customers, sales, and the deal desk to ensure timely execution of renewal agreements and to identify expansion opportunities. About You: Entrepreneurial Spirit: You are driven, proactive, and take ownership of your responsibilities, exhibiting a high level of urgency and initiative.
Accurx is looking for a Customer Success Manager to join the team in London (Shoreditch). The focus of this position is to build and maintain strong relationships with clients, making sure they see real value from Accurx’s healthcare software. What you will do Work closely with customers to learn about their goals and any challenges they face Provide support and advice that fits each client’s unique situation Assist organizations as they adopt and use Accurx products in their daily work Promote customer satisfaction and encourage long-term success with Accurx solutions Role focus This role centers on understanding client needs and ensuring they benefit fully from Accurx’s healthcare technology. Building trust and delivering practical support are key parts of the job.
CoreWeave is The Essential Cloud for AI™, designed by pioneers for pioneers. Our platform empowers innovators to develop and scale AI solutions confidently. Trusted by top AI laboratories, startups, and global corporations, CoreWeave integrates exceptional infrastructure performance with profound technical expertise to catalyze breakthroughs, transforming compute into capability. Established in 2017, CoreWeave became publicly traded on Nasdaq (CRWV) in March 2025. Discover more at www.coreweave.com. We are proud to be a Living Wage accredited Employer. Your Role:The Physical AI Field Engineering team at CoreWeave is dedicated to implementing AI solutions within enterprise engineering organizations, ensuring customers derive tangible value from machine learning applications. This team collaborates across various engineering disciplines to convert complex test and simulation datasets into actionable insights, enabling customers to enhance engineering decisions and accelerate product development.As a Lead Customer Success Engineer, you will act as a technical delivery leader, orchestrating multiple workstreams and ensuring customer engagements yield reliable, high-quality outcomes. By merging technical expertise with project leadership, you will play a pivotal role in conveying complex technical execution into clear customer value.Key Responsibilities:Lead the delivery of AI solutions for key customer engagements.Design and oversee comprehensive technical delivery, translating intricate customer objectives into structured workstreams, milestones, and measurable outcomes.Coordinate execution across product, engineering, and data science teams, serving as the primary technical point of accountability for customer deliverables.Guarantee that complex AI deployments are executed reliably, punctually, and with clear value for customer stakeholders.Who You Are:Over 6 years of experience leading complex technical projects or delivery programs for enterprise engineering clients.Proven track record in designing technical solutions that drive measurable outcomes.
Join us in revolutionizing the hospitality industry!At Nory, we understand the challenges faced by the hospitality sector—thin margins, high waste, and stretched teams. That's why we created a comprehensive restaurant management system designed to streamline operations.Founded by Conor, who experienced the industry's pains firsthand after scaling Mad Egg in Ireland, Nory aims to eliminate the hassle of managing disparate systems, cumbersome spreadsheets, and endless paperwork. Our platform combines real-time data with AI-driven analytics to empower restaurant operators to enhance their profitability.With a recent Series B funding led by Kinnevik, we are rapidly expanding. Our team has grown to over 85 members across Ireland, the UK, Spain, and the US, and we are looking for a Scaled Customer Success Manager to elevate our Customer Success team.This role is based in London and requires 2-3 days per week in the office or onsite with customers in Greater London.Your RoleYou will spearhead the development of our Scaled Customer Success strategies, processes, and systems, ensuring our SMB customers derive maximum value from Nory without needing one-on-one management.Utilizing data-driven insights, you will craft, implement, and refine strategies to encourage platform adoption, customer satisfaction, and long-term retention. You will play a pivotal role in establishing a world-class Customer Success function.If you are passionate about analyzing data, creating scalable strategies like automated communications, training academies, knowledge bases, and webinars, and shaping the future of hospitality technology, we want to hear from you!Your ResponsibilitiesManage our global Scaled SMB customers, focusing on retention at scale.Leverage data to design and execute strategies that promote platform adoption, value realization, customer advocacy, and loyalty.Establish scalable processes and systems that facilitate effective delivery of Customer Success initiatives.
Location: Hybrid role based in London (Richmond, TW9). Expect to work from the office one or two days each week, depending on business needs. Kerv Group formed in July 2020 through the merger of five established companies. The group operates with a customer-first, cloud-first mindset, supporting clients as they pursue digital transformation. Kerv Experience, a key team within the group, designs and delivers cloud-based omnichannel solutions that help clients improve customer engagement. Customer Success Team This team works side by side with clients, guiding them through every phase of their partnership with Kerv. Team members focus on customer health, satisfaction, and long-term success, aiming to provide excellent service at every touchpoint. Building strong relationships and delivering measurable results are central to the team’s approach. What you will do Manage a portfolio of assigned customer accounts, serving as the main relationship contact. Drive retention and oversee renewals, ensuring accuracy and timely completion. Create and maintain customer success plans, identifying and following up on growth opportunities. Monitor customer health metrics and Net Promoter Score (NPS), collect feedback, and engage proactively to resolve concerns. Advocate for customers by ensuring their inquiries and requests receive prompt, effective responses. Share customer insights with internal teams, highlighting emerging risks and opportunities. Act as the escalation point for unresolved issues, coordinating with colleagues to resolve them quickly. Prepare regular reports, lead business reviews, and monitor renewal risks, satisfaction, and training needs. Work with Marketing to deliver timely, relevant content to customers.
Who Are We?At Postman, we are the foremost API platform, serving over 45 million developers and 500,000 organizations, including an impressive 98% of the Fortune 500. Our mission is to empower developers worldwide to craft an API-first world by simplifying the entire API lifecycle and enhancing collaboration—ultimately allowing our users to create superior APIs at a faster pace.Headquartered in San Francisco, we have established offices in Boston, New York, Austin, Tokyo, London, and Bangalore, where our journey began. As a privately held company, we are supported by renowned investors like Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Explore more at postman.com or connect with us on social media via @getpostman.P.S: We highly recommend reading The "API-First World" graphic novel to gain insights into our broader vision at Postman.The OpportunityAs our customer base experiences unprecedented growth, we are on the lookout for seasoned Enterprise Customer Success Managers to expand our business in the UK.In this role, you will lead post-sale strategy and engagement across a portfolio of named Enterprise accounts. Collaborating closely with your customers, you will co-create Joint Success Plans that detail key objectives, milestones, and success criteria. By partnering with our Solutions Architecture and Customer Education teams, you will facilitate impactful enablement programs designed to rapidly address critical challenges. Regular interactions with key stakeholders will allow you to assess the value they derive from our platform and identify new opportunities for growth.This position is ideal for a tech-savvy professional passionate about Customer Success. The perfect candidate will be a strategic thinker with a proven track record in nurturing customer relationships, accelerating adoption, expanding use cases, and achieving exceptional customer outcomes.
Join Stripe as a Customer Success Manager, where you will play a pivotal role in ensuring our customers achieve their goals using our innovative payment solutions. You will work closely with clients to understand their needs, provide strategic guidance, and foster long-lasting relationships. Your expertise will help us drive customer satisfaction and success.
At Kpler, we are committed to guiding our clients through the complexities of global markets. By streamlining trade information and delivering insightful data, we empower businesses in the commodities, energy, and maritime sectors to make informed choices.Since our inception in 2014, our mission has been to provide unparalleled intelligence through intuitive platforms. Our diverse team of over 700 professionals from more than 35 nations work diligently to convert complex data into strategic insights, ensuring our clients maintain a competitive edge in a fast-evolving market. Join us to harness cutting-edge innovation for transformative results and experience exceptional support on your path to success.As a Customer Success Manager at Kpler, you will play a pivotal role in helping customers realize their objectives. This will require a deep understanding of user needs and comprehensive knowledge of Kpler's offerings. Every day presents new challenges and opportunities for a Kplerian CSM!
Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises. With backing from globally recognized venture capitalists and accolades such as being listed in Forbes AI 50 as one of the 'Most Promising Private AI Companies in the World' along with inclusion in Inc. 5000’s list of 'Fastest Growing Companies in America', we are transforming the legal landscape worldwide.We are on the lookout for a Director/Lead of Presales Solutions to spearhead our pre-sales solutions operations. This senior role will manage the Tech Sales Specialists and pre-sales Solutions Engineers, ensuring that every customer interaction showcases the extensive capabilities of Luminance’s innovative technology.This essential position bridges Sales, Product, and Customer Success. You will establish benchmarks for how Luminance presents its:AI technology and distinctive Legal-Grade™ methodologyTechnical architecture and security postureIntegration Components (over 200 OOTB integrations)Customer environment strategy (including deployment, scaling, compliance, cloud operations)You’ll also play a direct role in supporting major enterprise opportunities, illustrating how Luminance is enterprise-ready across various dimensions, including AI, architecture, integrations, and customer success.This role encompasses both leadership (managing, developing, and coaching the pre-sales team) and hands-on involvement (supporting key strategic initiatives).Key ResponsibilitiesLeadership & Team ManagementLead, mentor, and develop the Tech Sales Specialists and pre-sales Solutions Engineers.Establish best practices, playbooks, and enablement resources for consistent pre-sales execution.Collaborate with the VP of Client Solutions to enhance the global Solutions operating framework.Customer EngagementAct as a senior technical authority in enterprise discussions.Assist Account Executives with significant strategic deals.Build trust with CIOs, CTOs, CISOs, and Legal Operations leaders by articulating Luminance's enterprise readiness.Technical Messaging & EnablementOwn the technical narrative encompassing:AI: Clarify how our Legal-Grade™ AI operates, its uniqueness, and the value it delivers.Architecture: Discuss the scalability, resilience, and security of our platform.Integration Components: Showcase over 200 OOTB integrations and partnerships with enterprises (e.g., SAP, Oracle).Customer Environments: Educate clients on deployment models, scaling approaches, and compliance frameworks.Create reusable assets: demo videos, one-pagers, reference architectures, FAQ guides, etc.
About incident.ioincident.io is a cutting-edge AI incident response platform designed to empower teams to significantly decrease incident response times and enhance reliability. By integrating on-call management, incident response, AI Site Reliability Engineering (SRE), and status pages into a single platform, we provide teams with all the tools they need to respond swiftly, minimize downtime, and keep customers informed.Since our inception in 2021, we have successfully assisted over 1,500 companies, including notable names like Netflix, Airbnb, and Block, managing more than 500,000 incidents. Each month, thousands of responders from Engineering, Product, and Support leverage incident.io to swiftly restore services, stay cohesive under pressure, and concentrate on what truly matters.We are a rapidly growing team driven by ambition and a deep commitment to our customers, product excellence, and creating exceptional experiences. With $100 million in funding from Index Ventures, Insight Partners, and Point Nine, alongside esteemed founders and executives from leading tech companies, we're positioned for continued growth.The TeamOur Customer Success team is pivotal to incident.io. We excel at understanding customer challenges and delivering incident management solutions that resonate and create significant impacts.We believe in a customer-centric product strategy, collaborating closely with our Product team to identify and address the unique needs and challenges of each customer. Our mission extends beyond mere satisfaction; we aim to enchant our customers at every step of their journey, cultivating long-term relationships founded on trust, shared success, and mutual growth.The Commercial Customer Success Manager will focus on a diverse portfolio of growth-oriented companies, primarily within the sub-1,000 employee segment. These clients sit outside of our strategic enterprise customer base.
Join Nice as a Senior Customer Success Manager specializing in Enterprise solutions. In this pivotal role, you will drive customer satisfaction and retention by ensuring our enterprise clients achieve their desired outcomes with our cutting-edge Actimize solutions. You'll collaborate closely with cross-functional teams to deliver exceptional service and support, fostering long-term relationships with key stakeholders.
Leap Legal Software is hiring a Customer Success Manager in London to help legal professionals get the most from our software. This position centers on building strong client relationships and supporting firms as they adopt and use our legal technology solutions. Role overview This role focuses on guiding clients to maximize the value of our products. By und…
OpenAI is looking for a Customer Success Manager to support Ads Solutions in London, UK. This role centers on guiding clients to achieve strong outcomes with OpenAI’s advertising platforms. What you will do Build and maintain client relationships to ensure satisfaction with advertising solutions. Provide ongoing support to clients using OpenAI’s ad platforms. Share strategic advice to help clients improve the effectiveness of their ad campaigns. Location This position is based in London, UK.
Join Luminance, a trailblazer in Legal-Grade™ AI technology for enterprises, and be part of a transformative journey in the legal sector. With backing from prestigious venture capitalists and recognition in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is reshaping legal practices across the globe.This is an exceptional opportunity to become a vital member of Luminance's expanding global Customer Success team. You will engage with a diverse clientele that includes top international law firms and well-known brands across various industries in over 60 countries. Your primary focus will be on nurturing client relationships and understanding their objectives while showcasing how our innovative technology can revolutionize contract management for individuals and organizations alike.The ideal candidate will excel in building rapport with clients and ensuring exceptional service in every interaction, driven by a results-oriented mindset. Your responsibilities will encompass establishing and sustaining positive customer relationships, designing and executing onboarding and implementation programs for clients ranging from small to large enterprises, training customers on product best practices, and reducing churn rates. You will also analyze customer interactions to provide actionable insights, enhance customer experience through effective product support, and address customer inquiries and concerns with professionalism.Successful applicants should possess strong interpersonal skills, analytical thinking, be quick learners of new software, and have the ability to communicate effectively. A successful Customer Success Manager will actively collaborate with clients to maximize value and creatively strategize ways to expand our influence within our customer base.To apply, please send your CV and a cover letter to recruitment@luminance.com
At NiCE, we embrace challenges and push beyond our limits. As ambitious game changers, we strive for excellence in every endeavor. If you share our passion for innovation and success, we offer a career opportunity that will ignite your potential.What Does the Role Entail?As a Customer Success Manager, you will take charge of fostering enduring relationships with our key NiCE CX customers post-purchase and throughout their product implementation journey. You will be their trusted advocate, ensuring they realize the full value of our solutions.Your engagement with customers will begin before they launch our contact center platform, and you will remain closely involved to guarantee adoption, measurable ROI, and long-term success.Our team comprises experienced customer success professionals who are dedicated to surpassing customer expectations. You will manage multiple high-touch, complex enterprise accounts, driving the adoption of AI-powered capabilities and enhancing overall customer experience.In partnership with customers, you will guide them in utilizing NiCE technology effectively, expanding usage, and nurturing long-term, loyal relationships. Your assigned accounts may include those with premium service packages, necessitating high levels of engagement and strategic guidance.Engagements with customers will occur through various channels including phone, email, chat, and video conferencing, with in-person visits as necessary. Travel to customer sites for value reviews and executive meetings will be expected.Collaboration is key; you will work independently as well as alongside Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to achieve the highest levels of customer satisfaction and success.Your Impact:Serve as the primary point of ownership for customer success across assigned accounts, coordinating NiCE CX resources to deliver outstanding outcomes.Develop and nurture strong, productive relationships with customers, holding regular success reviews to align with their contact center operations and business goals.
Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!
As a Customer Success Manager at Comply, you will play a pivotal role in ensuring our customers achieve their desired outcomes while using our innovative compliance solutions. You will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring they receive maximum value from our services.Your responsibilities will include onboarding new clients, providing ongoing support, and proactively identifying opportunities for upselling additional services. You will collaborate closely with other teams, including sales and product development, to advocate for customer needs and influence product enhancements.
At NiCE, we embrace challenges as opportunities for growth. We are a team of ambitious innovators committed to exceeding expectations and driving success. Join us for a career that ignites your passion and propels your professional journey.Customer Success Manager – Netherlands FocusAs part of our Customer Success Management (CSM) team, you will be instrumental in nurturing ongoing relationships with our key customers post-purchase, ensuring they derive maximum value from our advanced technology solutions.Your role will commence even before customers go live on our contact center platform, guiding them towards successful adoption, measurable ROI, and sustainable success.Our CSMs are experienced professionals, dedicated to enhancing customer experiences through driving AI-powered capabilities and supporting our growth objectives. You will manage a portfolio of high-touch, complex enterprise accounts predominantly located in the Netherlands.Your responsibilities will include partnering with customers to promote their success using NiCE’s technology, optimizing their usage, and building lasting, loyal relationships. This role requires a high level of engagement and strategic guidance for premium service package clients.Engagement with customers will occur through various channels including phone, email, chat, and video conferencing, with in-person visits to the Netherlands as necessary for value reviews and executive engagements.Collaboration is key; you will work closely with Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to ensure exceptional customer satisfaction and success.
Role Overview impact is hiring a Customer Success Manager in London. This role focuses on helping clients reach their goals and get the most value from our solutions. Building strong relationships and supporting customer satisfaction are central to this position. What You Will Do Support clients as they use our products and services Work closely with customers to understand their needs and objectives Strengthen long-term relationships to encourage continued success Help clients resolve issues and make the most of our offerings What We Look For Proactive approach to client support Strong focus on customer satisfaction Ability to build and maintain trust with clients
Join anima as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals and maximize their value from our services. You will be the primary point of contact for our customers, guiding them through the onboarding process and providing ongoing support to enhance their experience with our innovative solutions.Your expertise will help identify customer needs and promote our solutions effectively. You will collaborate closely with various teams to ensure a seamless experience for our clients.
Full-time|On-site|Ireland; London, England, United Kingdom
About the Role: The Senior Customer Success Manager - Digital Led will report directly to the regional Customer Success leader and serve as a vital point of contact for our customers after the sales process. As a subject-matter expert in LaunchDarkly, you will guide both new and existing clients through implementation and adoption phases. This role emphasizes engaging customers through 1:many outreach strategies and utilizing data analytics to connect with the right clients at the appropriate times. The ideal candidate is passionate about customer success, has experience managing a diverse customer portfolio, and is eager to contribute to the development of a leading Digital Led Customer Success team while delivering exceptional results. Key Responsibilities: Customer Onboarding: Utilize customer journey insights to identify those needing extra support during onboarding. Facilitate their engagement through 1:many marketing initiatives or provide personalized assistance to ensure successful activation. Risk Assessment and Mitigation: Employ data and product signals to proactively recognize potential risks. Devise both 1:many and individual strategies to mitigate these risks, collaborating with the account team to guide customers toward success. Technical Guidance: Maintain extensive knowledge of LaunchDarkly products and offer clients advice on best practices for implementation and adoption. Prescriptive Selling: Monitor customer progress against their key objectives and identify opportunities for upselling additional products and services to enhance the value of our solutions. Trusted Advisor: Quickly establish trust and provide strategic guidance to help customers maximize their investments in LaunchDarkly. Champion Development: Identify and nurture key advocates within customer organizations who actively endorse the value of LaunchDarkly, leveraging success metrics to secure executive sponsorship. Renewals and Expansion: Take ownership of the renewal forecasting process on a weekly basis, collaborating directly with customers, sales, and the deal desk to ensure timely execution of renewal agreements and to identify expansion opportunities. About You: Entrepreneurial Spirit: You are driven, proactive, and take ownership of your responsibilities, exhibiting a high level of urgency and initiative.
Accurx is looking for a Customer Success Manager to join the team in London (Shoreditch). The focus of this position is to build and maintain strong relationships with clients, making sure they see real value from Accurx’s healthcare software. What you will do Work closely with customers to learn about their goals and any challenges they face Provide support and advice that fits each client’s unique situation Assist organizations as they adopt and use Accurx products in their daily work Promote customer satisfaction and encourage long-term success with Accurx solutions Role focus This role centers on understanding client needs and ensuring they benefit fully from Accurx’s healthcare technology. Building trust and delivering practical support are key parts of the job.
CoreWeave is The Essential Cloud for AI™, designed by pioneers for pioneers. Our platform empowers innovators to develop and scale AI solutions confidently. Trusted by top AI laboratories, startups, and global corporations, CoreWeave integrates exceptional infrastructure performance with profound technical expertise to catalyze breakthroughs, transforming compute into capability. Established in 2017, CoreWeave became publicly traded on Nasdaq (CRWV) in March 2025. Discover more at www.coreweave.com. We are proud to be a Living Wage accredited Employer. Your Role:The Physical AI Field Engineering team at CoreWeave is dedicated to implementing AI solutions within enterprise engineering organizations, ensuring customers derive tangible value from machine learning applications. This team collaborates across various engineering disciplines to convert complex test and simulation datasets into actionable insights, enabling customers to enhance engineering decisions and accelerate product development.As a Lead Customer Success Engineer, you will act as a technical delivery leader, orchestrating multiple workstreams and ensuring customer engagements yield reliable, high-quality outcomes. By merging technical expertise with project leadership, you will play a pivotal role in conveying complex technical execution into clear customer value.Key Responsibilities:Lead the delivery of AI solutions for key customer engagements.Design and oversee comprehensive technical delivery, translating intricate customer objectives into structured workstreams, milestones, and measurable outcomes.Coordinate execution across product, engineering, and data science teams, serving as the primary technical point of accountability for customer deliverables.Guarantee that complex AI deployments are executed reliably, punctually, and with clear value for customer stakeholders.Who You Are:Over 6 years of experience leading complex technical projects or delivery programs for enterprise engineering clients.Proven track record in designing technical solutions that drive measurable outcomes.
Join us in revolutionizing the hospitality industry!At Nory, we understand the challenges faced by the hospitality sector—thin margins, high waste, and stretched teams. That's why we created a comprehensive restaurant management system designed to streamline operations.Founded by Conor, who experienced the industry's pains firsthand after scaling Mad Egg in Ireland, Nory aims to eliminate the hassle of managing disparate systems, cumbersome spreadsheets, and endless paperwork. Our platform combines real-time data with AI-driven analytics to empower restaurant operators to enhance their profitability.With a recent Series B funding led by Kinnevik, we are rapidly expanding. Our team has grown to over 85 members across Ireland, the UK, Spain, and the US, and we are looking for a Scaled Customer Success Manager to elevate our Customer Success team.This role is based in London and requires 2-3 days per week in the office or onsite with customers in Greater London.Your RoleYou will spearhead the development of our Scaled Customer Success strategies, processes, and systems, ensuring our SMB customers derive maximum value from Nory without needing one-on-one management.Utilizing data-driven insights, you will craft, implement, and refine strategies to encourage platform adoption, customer satisfaction, and long-term retention. You will play a pivotal role in establishing a world-class Customer Success function.If you are passionate about analyzing data, creating scalable strategies like automated communications, training academies, knowledge bases, and webinars, and shaping the future of hospitality technology, we want to hear from you!Your ResponsibilitiesManage our global Scaled SMB customers, focusing on retention at scale.Leverage data to design and execute strategies that promote platform adoption, value realization, customer advocacy, and loyalty.Establish scalable processes and systems that facilitate effective delivery of Customer Success initiatives.
Location: Hybrid role based in London (Richmond, TW9). Expect to work from the office one or two days each week, depending on business needs. Kerv Group formed in July 2020 through the merger of five established companies. The group operates with a customer-first, cloud-first mindset, supporting clients as they pursue digital transformation. Kerv Experience, a key team within the group, designs and delivers cloud-based omnichannel solutions that help clients improve customer engagement. Customer Success Team This team works side by side with clients, guiding them through every phase of their partnership with Kerv. Team members focus on customer health, satisfaction, and long-term success, aiming to provide excellent service at every touchpoint. Building strong relationships and delivering measurable results are central to the team’s approach. What you will do Manage a portfolio of assigned customer accounts, serving as the main relationship contact. Drive retention and oversee renewals, ensuring accuracy and timely completion. Create and maintain customer success plans, identifying and following up on growth opportunities. Monitor customer health metrics and Net Promoter Score (NPS), collect feedback, and engage proactively to resolve concerns. Advocate for customers by ensuring their inquiries and requests receive prompt, effective responses. Share customer insights with internal teams, highlighting emerging risks and opportunities. Act as the escalation point for unresolved issues, coordinating with colleagues to resolve them quickly. Prepare regular reports, lead business reviews, and monitor renewal risks, satisfaction, and training needs. Work with Marketing to deliver timely, relevant content to customers.
Who Are We?At Postman, we are the foremost API platform, serving over 45 million developers and 500,000 organizations, including an impressive 98% of the Fortune 500. Our mission is to empower developers worldwide to craft an API-first world by simplifying the entire API lifecycle and enhancing collaboration—ultimately allowing our users to create superior APIs at a faster pace.Headquartered in San Francisco, we have established offices in Boston, New York, Austin, Tokyo, London, and Bangalore, where our journey began. As a privately held company, we are supported by renowned investors like Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Explore more at postman.com or connect with us on social media via @getpostman.P.S: We highly recommend reading The "API-First World" graphic novel to gain insights into our broader vision at Postman.The OpportunityAs our customer base experiences unprecedented growth, we are on the lookout for seasoned Enterprise Customer Success Managers to expand our business in the UK.In this role, you will lead post-sale strategy and engagement across a portfolio of named Enterprise accounts. Collaborating closely with your customers, you will co-create Joint Success Plans that detail key objectives, milestones, and success criteria. By partnering with our Solutions Architecture and Customer Education teams, you will facilitate impactful enablement programs designed to rapidly address critical challenges. Regular interactions with key stakeholders will allow you to assess the value they derive from our platform and identify new opportunities for growth.This position is ideal for a tech-savvy professional passionate about Customer Success. The perfect candidate will be a strategic thinker with a proven track record in nurturing customer relationships, accelerating adoption, expanding use cases, and achieving exceptional customer outcomes.
Join Stripe as a Customer Success Manager, where you will play a pivotal role in ensuring our customers achieve their goals using our innovative payment solutions. You will work closely with clients to understand their needs, provide strategic guidance, and foster long-lasting relationships. Your expertise will help us drive customer satisfaction and success.
At Kpler, we are committed to guiding our clients through the complexities of global markets. By streamlining trade information and delivering insightful data, we empower businesses in the commodities, energy, and maritime sectors to make informed choices.Since our inception in 2014, our mission has been to provide unparalleled intelligence through intuitive platforms. Our diverse team of over 700 professionals from more than 35 nations work diligently to convert complex data into strategic insights, ensuring our clients maintain a competitive edge in a fast-evolving market. Join us to harness cutting-edge innovation for transformative results and experience exceptional support on your path to success.As a Customer Success Manager at Kpler, you will play a pivotal role in helping customers realize their objectives. This will require a deep understanding of user needs and comprehensive knowledge of Kpler's offerings. Every day presents new challenges and opportunities for a Kplerian CSM!
Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises. With backing from globally recognized venture capitalists and accolades such as being listed in Forbes AI 50 as one of the 'Most Promising Private AI Companies in the World' along with inclusion in Inc. 5000’s list of 'Fastest Growing Companies in America', we are transforming the legal landscape worldwide.We are on the lookout for a Director/Lead of Presales Solutions to spearhead our pre-sales solutions operations. This senior role will manage the Tech Sales Specialists and pre-sales Solutions Engineers, ensuring that every customer interaction showcases the extensive capabilities of Luminance’s innovative technology.This essential position bridges Sales, Product, and Customer Success. You will establish benchmarks for how Luminance presents its:AI technology and distinctive Legal-Grade™ methodologyTechnical architecture and security postureIntegration Components (over 200 OOTB integrations)Customer environment strategy (including deployment, scaling, compliance, cloud operations)You’ll also play a direct role in supporting major enterprise opportunities, illustrating how Luminance is enterprise-ready across various dimensions, including AI, architecture, integrations, and customer success.This role encompasses both leadership (managing, developing, and coaching the pre-sales team) and hands-on involvement (supporting key strategic initiatives).Key ResponsibilitiesLeadership & Team ManagementLead, mentor, and develop the Tech Sales Specialists and pre-sales Solutions Engineers.Establish best practices, playbooks, and enablement resources for consistent pre-sales execution.Collaborate with the VP of Client Solutions to enhance the global Solutions operating framework.Customer EngagementAct as a senior technical authority in enterprise discussions.Assist Account Executives with significant strategic deals.Build trust with CIOs, CTOs, CISOs, and Legal Operations leaders by articulating Luminance's enterprise readiness.Technical Messaging & EnablementOwn the technical narrative encompassing:AI: Clarify how our Legal-Grade™ AI operates, its uniqueness, and the value it delivers.Architecture: Discuss the scalability, resilience, and security of our platform.Integration Components: Showcase over 200 OOTB integrations and partnerships with enterprises (e.g., SAP, Oracle).Customer Environments: Educate clients on deployment models, scaling approaches, and compliance frameworks.Create reusable assets: demo videos, one-pagers, reference architectures, FAQ guides, etc.
About incident.ioincident.io is a cutting-edge AI incident response platform designed to empower teams to significantly decrease incident response times and enhance reliability. By integrating on-call management, incident response, AI Site Reliability Engineering (SRE), and status pages into a single platform, we provide teams with all the tools they need to respond swiftly, minimize downtime, and keep customers informed.Since our inception in 2021, we have successfully assisted over 1,500 companies, including notable names like Netflix, Airbnb, and Block, managing more than 500,000 incidents. Each month, thousands of responders from Engineering, Product, and Support leverage incident.io to swiftly restore services, stay cohesive under pressure, and concentrate on what truly matters.We are a rapidly growing team driven by ambition and a deep commitment to our customers, product excellence, and creating exceptional experiences. With $100 million in funding from Index Ventures, Insight Partners, and Point Nine, alongside esteemed founders and executives from leading tech companies, we're positioned for continued growth.The TeamOur Customer Success team is pivotal to incident.io. We excel at understanding customer challenges and delivering incident management solutions that resonate and create significant impacts.We believe in a customer-centric product strategy, collaborating closely with our Product team to identify and address the unique needs and challenges of each customer. Our mission extends beyond mere satisfaction; we aim to enchant our customers at every step of their journey, cultivating long-term relationships founded on trust, shared success, and mutual growth.The Commercial Customer Success Manager will focus on a diverse portfolio of growth-oriented companies, primarily within the sub-1,000 employee segment. These clients sit outside of our strategic enterprise customer base.
Join Nice as a Senior Customer Success Manager specializing in Enterprise solutions. In this pivotal role, you will drive customer satisfaction and retention by ensuring our enterprise clients achieve their desired outcomes with our cutting-edge Actimize solutions. You'll collaborate closely with cross-functional teams to deliver exceptional service and support, fostering long-term relationships with key stakeholders.
