Director of Client Experience

WELCOME TO SLEEK EVENTS. IT'S A PLEASURE TO CONNECT.Founded in 2013 by Jennifer Davidson, we are an independent experience partner specializing in creating exceptional events and experiences for some of the world’s most renowned brands.Our collaboration with innovative and ambitious clients allows us to deliver impactful solutions—be it a vibrant product roa…

Join Oliver as a Digital Experience Account Director in London, where you will lead the charge in delivering exceptional digital experiences for our clients. You will be the driving force behind innovative solutions, collaborating closely with various teams to exceed client expectations and ensure project success.

Join Movable Ink, where we empower marketers with data-driven content personalization through innovative solutions. Our technology is trusted by some of the world’s leading brands to enhance their marketing strategies, streamline workflows, and boost revenue. With a global presence and a dedicated team of almost 600 employees, we operate across North America, Europe, Australia, Japan, and beyond.The Client Experience Associate (CXA) plays a crucial role in delivering exceptional support to our clients by collaborating closely with our Director-led Client Experience teams. The ideal candidate will exhibit a proactive attitude, possess technical aptitude, and aspire to manage their own portfolio of clients in the future.Key Responsibilities:Gain a comprehensive understanding of the Movable Ink platform and the email marketing ecosystem.Serve as a backup contact for named accounts alongside the Client Experience Manager (CXM).Engage directly with clients to gather requirements and prepare for campaign execution.Extract campaign results from the Movable Ink platform and compile standardized reports for clients regularly.Assist in crafting and delivering PowerPoint presentations for client Business Reviews and Status meetings.Create email mock-ups using Photoshop for client presentations.Proactively coordinate client meeting schedules and Business Reviews, including preparation of promotional materials and managing logistical details.Maintain contact roles within Salesforce for all client organizations.Document meeting minutes and action items in Gainsight.Address client queries and perform quality assurance on campaign setups.Develop written documentation for custom projects.

About Us:Burson, a proud member of the WPP family, stands as a global leader in communications, dedicated to generating value for clients through enhanced reputation management. Our specialized teams, cutting-edge technologies, and innovative creativity empower brands to redefine their reputation as a strategic advantage, enabling them to lead in today's competitive landscape and beyond. Joining Burson means becoming part of a vibrant, global community of lifelong learners who excel at the forefront of innovation.WPP (LSE/NYSE: WPP) is the trusted growth partner for the world’s foremost brands. We integrate advanced media intelligence and data solutions with world-class creativity and transformative enterprise solutions, all powered by exceptional talent and our pioneering marketing platform, WPP Open. This unified approach helps our clients navigate change, seize opportunities, and achieve transformational growth. For further details, visit WPP.com.To learn more about us, please visit bursonglobal.com and follow us on LinkedIn and Instagram.Role Overview:The Global Client Experience Manager at Burson will be instrumental in driving organic growth across our network, particularly focusing on the Top 50 Global Client Leader program. This role is essential in ensuring that Burson's Client Leaders and teams provide a consistently high-level client experience by coordinating key Burson and WPP initiatives. Responsibilities include managing the annual client satisfaction survey, Vantage, utilizing insights from the Client Pulse Survey, and disseminating best practices across global and regional Client & Growth teams.We are seeking a highly organized, proactive, and relationship-driven team member eager to become a trusted partner to Global Client Leaders and key stakeholders across global and regional platforms. This position is perfect for someone who excels in connecting individuals, simplifying complexity, and unlocking growth potential within a global framework. A global mindset and the ability to foster meaningful connections throughout our network are critical for success in this role.

At Samba TV, we leverage our proprietary technology and data to monitor streaming and broadcast video worldwide. Our mission is to revolutionize the viewing experience for all. Our insights empower media companies to engage audiences effectively, helping advertisers reach viewers and measure impact across devices. With our unique cultural perspective shaped by global data and AI-driven insights, we have an inspiring narrative to tell.We are seeking a dynamic and seasoned Client Director to be a key player in our growth journey. This role presents an incredible opportunity to establish strategic partnerships with enterprise-level clients, positioning Samba TV as a trailblazer during a pivotal time in the media landscape.Reporting directly to the VP of Sales, you will spearhead revenue growth initiatives targeting Tier 1 brands, engaging senior marketing and media decision-makers at prominent advertising firms. Your demonstrated success in revenue generation within the data and advertising tech sectors, paired with a passion for digital media and innovation, will enable you to effectively advocate for our data solutions.In this consultative sales role, you will cultivate relationships with both new and existing customers—guiding them from market strategy development and client education to responding to RFPs and nurturing sales opportunities. You should be eager to learn, possess strong analytical skills, and be comfortable navigating complex sales cycles. A willingness to travel for client engagements and industry events is essential.

Role Overview WPP Media is hiring a Director of Client Transformation in London. This senior leader guides strategic change across a diverse client portfolio, focusing on improving client experience and service delivery. What You Will Do Shape and execute strategic initiatives that support client transformation goals Lead and develop a team focused on delivering measurable improvements for clients Use data-driven insights to identify and implement solutions that strengthen client brands in the digital space Location This position is based in London, United Kingdom.

As the Director of Caregiver Experience at Home Instead Care, you will play a vital role in enhancing the overall experience for our caregivers. You will be responsible for developing and implementing strategies that foster a supportive and engaging work environment, ensuring that our caregivers feel valued and empowered. Your leadership will drive initiatives aimed at improving caregiver satisfaction, retention, and professional development.

About WPP MediaWPP is a leading growth partner for the world’s foremost brands. Our exceptional talent, trusted data, and strategic partnerships come together through our innovative marketing platform, WPP Open, empowering clients to navigate change, seize opportunities, and achieve transformative growth.WPP Media, as WPP's AI-driven media unit, integrates media, data, and partnerships for delivering creative personalization at scale. With WPP Open and powered by Open Intelligence, our clients gain clear insights into the effectiveness of their media investments.For further details, please visit wppmedia.com.Role OverviewThe Client Director for Strategy serves as a senior strategic and commercial leader, focusing on clients like Unilever Beauty and Wellbeing, FirstGroup, and GROW Mindshare’s specialized brand growth unit.In this role, you will provide invaluable advisory support to senior marketing leaders, ensuring that communication strategies align with growth ambitions, investment priorities, and long-term value creation.In collaboration with Unilever Beauty and Wellbeing, you will help drive the organization’s transformation towards building culturally relevant and distinct brands, emphasizing the pivotal role of media in generating desire and commercial success.Within GROW, you will engage with founder-led startups and scale-ups such as Wild, Liquid IV, and Huel, facilitating their growth through a balanced approach to brand building and performance investment.

About AND Digital AND Digital is a technology company focused on transforming digital delivery and closing the digital skills gap. Since 2014, we have helped organizations create outstanding digital products and build strong digital teams. Our regional teams, known as 'Clubs,' work closely with clients to provide dedicated support and foster lasting partnerships. With over 1,300 people across Clubs in the UK and Europe, AND Digital continues to grow organically. We have plans to expand globally and remain committed to building legacies for our clients through collaboration and expertise. Role Overview: Client Service Director The Client Service Director leads the relationship between AND Digital’s Clubs and client organizations. This role manages ongoing engagements, drives account growth, and builds long-term partnerships. The position calls for an experienced account manager who combines strong relationship skills with commercial insight to grow client revenue. Main Responsibilities Client Relationship Management: Manage a varied client portfolio, developing trusted relationships with key stakeholders to strengthen AND Digital’s impact. Account Growth: Create and execute strategic account plans that deliver value for clients and support AND Digital’s growth. Identify and pursue new business opportunities. Client Assurance: Oversee daily client communications, onboarding, and team rotations to ensure smooth operations and clear information flow. People Leadership: Communicate AND Digital’s mission and goals, connecting our services to client needs. Commercial Management: Maintain commercially successful accounts with minimal supervision. Use commercial expertise to prevent revenue loss, contribute to Statements of Work (SOWs), and understand contract terms and risks. Team Building: Assemble and manage a team tailored to each client’s needs and staff skills. Participate in internal and client scheduling meetings to keep plans current. Issue Resolution: Serve as a trusted escalation point for clients and delivery teams, resolving issues proactively to support successful outcomes. What Sets AND Digital Apart Our culture is shaped by three core values: wonder, share, and delight. Collaboration and continuous learning are at the heart of our workplace. AND Digital offers an environment where people grow and make a real difference for clients and colleagues alike.

Join BetterUp as a Client Delivery Director for the EMEA region, where you will lead the execution of impactful coaching programs for our diverse clientele. This pivotal role demands a strategic thinker with a passion for fostering growth and enhancing client experiences. You will collaborate with cross-functional teams to ensure that our clients receive exceptional service and support, driving long-term success and satisfaction.

At Thought Machine, we are on a daring mission to eliminate the burdens of legacy technology from banks worldwide. Our innovative core and payments technology, designed to operate seamlessly in the cloud, lays the groundwork for a modern banking experience. The challenge we have undertaken is significant, and it requires exceptional talent working collaboratively to create innovative solutions.Having rapidly expanded over recent years, our team has grown to over 550 members across London, New York, Singapore, Sydney, and our new Engineering Hub in Lisbon. With over £500m raised in funding from esteemed investors such as Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, and Standard Chartered Ventures, we are well-positioned for continued growth.Our culture fosters an environment where our team can produce top-tier work in the industry while enjoying the process. Frequently highlighted for our outstanding workplace culture, we have earned accolades from Sifted magazine for having one of the highest Glassdoor ratings among UK fintech companies and for our generous employee share package. Recognized as one of the world's most innovative fintech companies by Global Finance Magazine and celebrated by the Financial Times as one of Europe’s fastest-growing companies for two consecutive years, we are also proud to be named a UK Best Employer for 2026.As the Regional Client Success Managing Director, you will be responsible for ensuring the overall success, profitability, and health of all client relationships within your region, overseeing the delivery of contracted volumes, milestones, and outcomes.In this pivotal role, you will lead the regional Client Success function, directly managing Client Success Directors (CSDs). You will hold full P&L responsibility for Client Success in the region, which includes services revenue, cost management, and margin performance.As the senior executive responsible for client outcomes, you will act as the escalation point for client issues, represent the company in client steering committees, quarterly business reviews, and executive forums, and ensure alignment across Client Success, Support, Engineering, and Commercial teams to meet client commitments.While this role does not involve direct sales targets for new scopes outside existing contracts, you will play a crucial role in partnering with Sales and Account Management leadership to facilitate sustainable account growth.

For over two decades, Smartsheet has empowered individuals and teams to achieve remarkable results. From streamlined work management to innovative, scalable solutions, we have consistently prioritized flow. Our mission is to create tools that enable teams to automate tedious tasks, derive valuable insights, and work more intelligently. More than just tools, we foster an environment that encourages bold thinking, decisive action, and the pursuit of meaningful work. When challenges are met with purpose and passion, that’s where the real magic happens, and it’s what drives us every day.We are currently seeking a seasoned Director of Client Services to join our Professional Services Sales team.In this role, you will be tasked with achieving professional services bookings targets by promoting Smartsheet’s diverse range of Professional Services offerings. Your efforts will significantly enhance customer adoption of the Smartsheet platform across various intelligent work management solutions. You will serve as a sales overlay for two Enterprise Sales teams covering approximately 10-15 territories across the EMEA region. This position involves managing the complete sales process for services-only opportunities and working closely with Account Executives on combined software licensing and services sales opportunities.This role reports to the Director of Professional Services Sales and Customer Outcomes in the EMEA region.Your Responsibilities Will Include:Gaining a deep understanding of Smartsheet's evolving suite of professional services and how they align with various solutions and customer maturity levels.Developing services-specific territory plans that outline priority accounts, key opportunities, and stakeholder relationship maps, integrating them into Account Executives' overall strategies.Accurately forecasting monthly and quarterly professional services bookings for your assigned territories.Maintaining pipeline integrity in Salesforce and Clari, ensuring all necessary fields and notes are current.Generating new business and expanding existing service pipelines through customized outbound initiatives.Overseeing a seamless technical scoping process, collaborating with Solutions Engineers, Solutions Architects, and Solutions Consultants.Leading the presentation of solutions proposals, effectively communicating compelling value at all levels of the customer organization, from individual contributors to executives.Negotiating pricing and terms for custom Statements of Work (SOWs) and packaged services.

Who are we? At Ensono, we pride ourselves on being a relentless ally, committed to challenging the status quo and empowering our clients to Do Great Things. As a trusted technology advisor and managed services provider, we guide clients through continuous change and help them embrace innovation. We offer cutting-edge hybrid cloud solutions, infrastructure, mainframe transformation, data services, identity and access management (IDAM), and cloud-native technologies, all designed to simplify complex business challenges and create new pathways to success. With our headquarters in the USA and strong backing from private equity, we have consistently achieved growth year-on-year and have a solid track record in the UK and Europe, with exciting plans for further expansion! About the Role We are in search of a dynamic new business seller to drive growth within our digital portfolio. This quota-carrying sales position is dedicated to identifying, developing, and closing new logo opportunities, particularly focusing on our Data, AI, and cloud-native transformation services, while also integrating broader Ensono offerings aligned with client needs. You will take ownership of generating your own pipeline, collaborating closely with our Alliance Director to leverage strategic partnerships with hyperscalers, and positioning Ensono’s digital capabilities as a gateway to fostering long-term client relationships. By managing the complete sales lifecycle from lead generation to closing, you will engage both business and technical stakeholders to identify opportunities that deliver measurable business value through enhanced data insights, intelligent automation, modern application architectures, and aligned infrastructure or managed services where applicable. Your success in this role will stem from proactive demand generation, robust internal collaboration, and a consistent track record of converting new opportunities into profitable, scalable client engagements.

About WPP MediaWPP is the premier growth partner for the world's foremost brands. Harnessing exceptional talent, trusted data, and strategic intelligence, along with leading partnerships unified by our innovative marketing platform, WPP Open, we empower clients to navigate change, seize opportunities, and achieve transformative growth.WPP Media stands as WPP's AI-driven media operating unit, seamlessly integrating media, data, and partnerships to deliver personalized creativity on a grand scale. Through WPP Open and powered by Open Intelligence, clients gain clear visibility into the effectiveness of their media investments.For further insights, visit wppmedia.com.Role Summary and ImpactThe Director of Client Finance Data & Platform serves as the chief architect and steward of Abacus, our essential Global Client Finance data ecosystem. This pivotal leadership position is tasked with constructing and managing dependable data pipelines, establishing robust standards, and creating user-friendly self-service interfaces that will revolutionize our Global Client Finance function.

About WPPWPP serves as a trusted growth partner for leading global brands. We leverage exceptional talent, reliable data and insights, and premier partnerships—integrated through our innovative marketing platform, WPP Open—to help clients navigate change, seize opportunities, and achieve transformational growth.WPP Media is WPP's AI-driven media unit, unifying media, data, and partnerships to deliver personalized creative solutions at scale. By harnessing WPP Open and driven by Open Intelligence, our clients gain clear visibility into the effectiveness of their media investments.For more information, visit wppmedia.com.Position: Associate Director, Global Operations Client LeadershipReports to: Global Head of Brand MediaThe RoleThis is a remarkable opportunity for a dynamic and innovative media professional to emerge as a trusted partner for clients and a pivotal leader within the WPP family.Joining the global adidas team, you will play a crucial role in executing one of the industry's most exciting media transformation projects. Your primary objective will be to support our global and local teams, ensuring that we effectively meet demands by optimizing tools, offering guidance, and streamlining both internal and external processes.Why This Role is Exciting:Collaborate with one of the world's most iconic sports brands.Engage with a diverse and international team across WPP and adidas on a global scale.Have the opportunity to establish a world-class operations function that sets industry benchmarks.

About The RoleWe are seeking a dynamic and well-connected sales leader to spearhead our Client Sales and Partnerships division, focusing on the Finance, Business, and Technology sectors. The ideal candidate will have a solid history of successfully navigating complex digital partnerships and cultivating robust strategic relationships with clients.We require an individual who possesses deep-rooted connections within the UK’s Finance, Business, and Technology industries, with direct access to influential marketing decision-makers at top-tier brands.This position demands someone who is already a trusted advisor to CMOs, Marketing Directors, Heads of Media, and senior strategists and planners within these domains.Key ResponsibilitiesUtilize your existing network of senior marketing contacts across the finance, banking, asset management, fintech, B2B technology, and business services sectors to generate new business opportunities.Forge and nurture direct relationships with CMOs, Marketing Directors, and Heads of Media across key accounts to ensure continuous revenue growth.Proactively lead sales initiatives within the sector, identifying premium partnership opportunities across Telegraph Media Group’s commercial offerings.Drive revenue through proactive client engagement, while collaborating with internal Digital and Editorially Integrated Partnerships (EIP) teams on significant proposals and pitches.Recognize mid- to long-term partnership prospects ahead of formal agency briefings by leveraging strong client and agency relationships.Work closely with internal experts from Digital, Editorial Partnerships, Innovation, and Creative teams to craft market-leading commercial solutions.Play a pivotal role in establishing enduring strategic partnerships with major brands across the sector.Effectively transition opportunities to internal specialist teams while ensuring superior client service throughout the commercial lifecycle.Maintain a comprehensive understanding of sector dynamics in finance, banking, and technology to uncover emerging business opportunities.

Role Overview Pure Storage is shaping the future of data storage technology. The company is seeking a Client Solutions Director for Strategic Accounts in Financial Services, based in London. This leader will set the technical direction for major financial services accounts in the UK and guide a team of systems engineers. The position plays a central role in pre-sales strategy, team management, and building relationships with executive stakeholders. What You Will Do Technical Leadership: Define and execute the technical vision for assigned accounts, making sure it supports Pure Storage's business goals. Team Development: Build and maintain a high-performing pre-sales team, focusing on both achieving sales targets and supporting individual growth. Operational Excellence: Use data to improve operational results, adjust sales strategies, and contribute to closing new business. Cross-Functional Collaboration: Work closely with other teams so that technical plans align with product development and customer needs. Change Management: Lead technical projects and manage the rollout of strategies that respond to shifts in the market. Location London, United Kingdom

Role overview The Client Engagement Specialist at Kpler works to develop and maintain strong client relationships. Based in London, this position ensures clients receive attentive support and a positive experience throughout their partnership with Kpler. What you will do Engage directly with clients to understand their goals and requirements. Collaborate with internal teams to provide solutions and insights tailored to each client’s needs. Support ongoing client satisfaction and contribute to building long-term loyalty. Location This role is located in London, UK.

NVE Experience Agency is a pioneering brand experience and production agency committed to crafting ideas deeply anchored in culture, guided by the philosophy that 'The Right Moment Will Transform Someone Forever.' Our team of innovative creatives, strategic thinkers, and expert producers devise insight-driven concepts that effectively turn consumer engagement into lasting commitment, impactful actions, and unwavering brand loyalty. Position Overview: As the Executive Creative Director for NVE in London, you will shape the creative direction for the region and spearhead the creation of transformative campaigns that redefine brand experiences. This is a premier creative leadership role that demands a visionary mindset, strategic insight, and the capability to inspire a top-tier creative team. Key Responsibilities: Lead the creation and implementation of high-impact campaigns and brand experiences, ensuring adherence to NVE's exceptional standards of creativity and excellence. Inspire industry-leading work that garners recognition on major platforms and awards. Collaborate with the Chief Creative Officer to cultivate a cohesive global creative vision and strategy. Establish and nurture strong partnerships with prominent clients, reinforcing NVE's reputation as a trusted collaborator. Work closely with senior leadership to propel business growth across diverse sectors in the region. Act as an industry thought leader, participating in conferences, engaging on social media, and judging prestigious awards. Mentor senior creative professionals, fostering an atmosphere of innovation and professional growth. Promote the use of advanced tools and techniques to sustain NVE's competitive advantage. Champion a culture of inclusivity, creativity, and teamwork across all departments. Ensure the agency's creative outputs establish new industry standards and elevate the NVE brand.

Join Valtech, a leader in experience innovation, as a Client Partner specializing in Financial Services. In this pivotal role, you will collaborate with some of the most recognized brands in the industry, driving high-impact projects that shape customer experiences. We take pride in fostering a culture that values growth, international career opportunities, and the chance to influence the future of experience.As a Client Partner, you will be at the forefront of our efforts to provide innovative solutions tailored to our clients' needs. Your expertise will help us navigate the complexities of the financial sector, ensuring our clients receive unparalleled service and value.