[EMEA] Digital & Experience Strategist - Retail Sector

Role Overview ciandt is hiring a Digital & Experience Strategist focused on the retail sector. This London-based role centers on shaping digital experiences that connect with customers and support business goals. What You Will Do Work with cross-functional teams to design and execute digital strategies for retail clients Create experiences that increase user…

At TTEC Digital, we empower businesses to create exceptional customer experiences through a strong focus on employee engagement. Our mission is to foster an environment where employees feel valued and supported, ultimately leading to outstanding customer satisfaction.Position Overview:We are seeking a dynamic Sales Executive for the Microsoft EMEA region in Digital Customer Experience (CX). This is an exciting opportunity to join a rapidly growing team of over 330 global experts, recognized with prestigious awards such as Partner of the Year and Eagle awards, and certified in the latest Microsoft technologies including Azure AI and Power Platform.The Team:The TTEC Digital Microsoft Partner Practice is renowned for delivering innovative solutions that empower our clients to provide exceptional customer experiences. As a member of this team, you'll collaborate with leading professionals who are passionate about transforming CX.The Opportunity:With the global CX market expanding, TTEC Digital is strategically acquiring top-tier systems integrators to enhance our service offerings. Our proprietary delivery model enables us to provide comprehensive enterprise solutions tailored to our clients’ needs. Leveraging over 40 years of industry experience, we are committed to delivering transformative results.Key Resources:- SandcastleCX: A pre-sales platform for high-value clients to build and test specific use cases.- CXEdge: Our methodology for delivering fluid, multi-practice solutions.- Surround CX: Managed services that include CX success plans, platform monitoring, hosting, and innovation services.As we expand our footprint across EMEA, we are cultivating a robust employee-centric culture supported by a proven leadership team.The Role:The Sales Executive will play a pivotal role in driving revenue through the acquisition of new clients and the expansion of existing accounts. You will work closely with Business Development Associates to identify strategic opportunities and nurture corporate partnerships, particularly with Microsoft, to maximize mutual value.

Role Overview PA Consulting Group is seeking a Customer Experience Strategist in London. This role focuses on shaping and improving client customer journeys through research, analysis, and practical strategy. What You Will Do Analyze customer insights to identify pain points and opportunities Develop strategies to improve customer satisfaction and loyalty Implement solutions that put the customer at the center of business decisions Work closely with cross-functional teams to deliver projects Conduct market research to inform recommendations Use data analytics to guide and measure customer-focused initiatives Location This position is based in London.

About AlphaSense: AlphaSense is the trusted market intelligence platform that leading companies leverage to enhance their decision-making processes. By utilizing advanced AI-driven search capabilities, AlphaSense provides valuable insights extracted from a vast array of reliable content. This includes equity research, company filings, event transcripts, expert calls, news articles, trade journals, and proprietary research from clients.In 2024, AlphaSense's acquisition of Tegus will further our collective mission to provide professionals with smarter, AI-powered market insights. This synergy is set to boost growth, foster innovation, and broaden our content offerings, allowing users to derive deeper insights from extensive datasets. Our platform is trusted by over 6,000 enterprise clients, including a majority of the S&P 500. Founded in 2011 and headquartered in New York City, AlphaSense employs more than 2,000 professionals across the globe with offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join us and be part of our journey!About the Team:The Channel & Customer Research (CCR) team specializes in delivering scalable primary research that yields real-time insights into company performance and market conditions. Through structured interviews with distributors, resellers, suppliers, consultants, and other partners in the channel, CCR captures firsthand perspectives from professionals directly involved in the market dynamics of products and services. By leveraging AlphaSense’s AI Interviewer technology, CCR can continually conduct and scale structured expert interviews, ensuring consistent and rigorous analytical output. Covering hundreds of companies across various sectors, CCR offers investors and corporate clients a continuous perspective on demand trends, competitive landscapes, and evolving market conditions.About the Role: As the Sector Lead for Energy & Industrials (E&I) in the EMEA region within the CCR team, you will be instrumental in establishing and sustaining AlphaSense’s primary research offerings for Energy and Industrial companies across the region. Reporting directly to the Head of Channel & Customer Research, you will manage the development and implementation of CCR projects, ensuring that questionnaires, expert sourcebases, and research outputs align with the firm's high standards for quality, consistency, and user relevance.

At Webflow, we are pioneering the foremost AI-native Digital Experience Platform while embracing a remote-first culture founded on trust, transparency, and boundless creativity. Our pursuit demands resilience as we accelerate progress without compromising on craftsmanship or quality. Our mission is to empower everyone with development superpowers, from budding entrepreneurs to global enterprises enhancing their digital footprint. We are committed to creating a future for the web that is open, creative, and equitable, and we invite you to join us on this journey. We are in search of a dynamic, results-focused, and analytics-driven Marketing Lead, EMEA to spearhead the expansion of our qualified pipeline across the EMEA region. You will orchestrate regional demand generation initiatives designed to boost awareness, engagement, and revenue, collaborating closely with Sales & Sales Development leadership, Partners, RevOps, Enablement, Brand, Field, and PMM teams. Your unique ability lies in localizing our global demand strategies for the EMEA market—leading regional initiatives, optimizing the funnel, and ensuring seamless alignment between marketing and sales to achieve tangible business outcomes. This role balances strategic vision with hands-on execution, allowing you to think big about the long-term growth plan while actively implementing high-impact, data-driven programs.

Join Reddit as a Senior Product Adoption Strategist focused on the lower funnel segment in the EMEA region. In this pivotal role, you will be responsible for driving product adoption and enhancing user engagement through strategic initiatives. Collaborate with cross-functional teams to develop and implement innovative solutions that meet the needs of our diverse user base. Your expertise will be instrumental in shaping the future of product strategy at Reddit.

INEOS Automotive has built a reputation for direct, practical innovation in the automotive industry. From the initial vision of a no-nonsense 4x4, the company now delivers vehicles like the Grenadier to customers worldwide and is developing the Quartermaster double cab pickup. Partnerships with established industry leaders and a dedicated global team have fueled this progress. The company values determination and a willingness to challenge norms. With a diverse team of around 1,500 people representing 44 nationalities across 10 locations, collaboration and a drive to achieve ambitious goals are central to the culture. Role overview The Marketing Manager for Digital Experience and Customer Experience will shape and execute the global strategy for INEOS Automotive’s digital presence. This role centers on optimizing the website and CRM systems to meet customer expectations, support the consideration process, and drive conversions such as test drive bookings, quote requests, finance inquiries, and dealer contacts. What you will do Develop and refine digital experience strategies that support business growth. Implement and manage global customer experience initiatives. Increase website conversion rates and improve key performance indicators. Track and analyze website health metrics, including SEO, bounce rates, and user engagement. Work closely with agency partners to ensure effective project delivery. Oversee email marketing performance and manage automated messaging within resource limits. Lead digital marketing campaigns and drive lead generation activities. Requirements Experience managing digital website operations, optimization, and development for multiple markets and languages. Strong background in CRM systems, including building automated programs for prospect nurturing and customer retention. Self-driven and proactive, able to move initiatives forward independently. Knowledge of optimizing global, multi-market websites and developing effective content. Proven project management abilities and skill in prioritizing tasks. Comfortable adapting to changing business needs and environments. Excellent communication skills, able to connect technical and non-technical teams. This position is based in London, England, United Kingdom.

Join Oliver as a Digital Experience Account Director in London, where you will lead the charge in delivering exceptional digital experiences for our clients. You will be the driving force behind innovative solutions, collaborating closely with various teams to exceed client expectations and ensure project success.

About KeyrockSince our inception in 2017, Keyrock has emerged as a pioneering force in the digital asset sector, celebrated for our innovative partnerships and cutting-edge solutions.With a global team of over 220 members representing 42 nationalities, we embrace diversity and foster a culture of collaboration. Operating primarily in a remote environment, we maintain hubs in London, Brussels, and Singapore, ensuring regular interaction through online and offline meetups.We engage in trading across more than 80 exchanges and collaborate with a variety of asset issuers. As a recognized market maker, our extensive expertise has fueled our rapid expansion into services including market making, options trading, high-frequency trading, OTC, and DeFi trading desks.At Keyrock, we are not merely service providers; we are innovators. We are at the forefront of adopting the Rust Development language for algorithmic trading, and we champion its application throughout the industry. Our Accelerator Program bolsters the growth of Web3 startups, while we enhance ecosystems by providing liquidity to promising DeFi, RWA, and NFT protocols. Our commitment to advancing the industry is evident through our research and governance initiatives.We are seeking a proactive and detail-oriented Trading Operations Specialist to join our EMEA trading operations team. This role involves close collaboration with our trading, treasury, and broader operations teams during EMEA trading hours.

Are you driven by data, passionate about partner success, and eager to revolutionize digital advertising? Join Pattern, where your hustle meets innovation!At Pattern, we empower brands on global ecommerce marketplaces through cutting-edge technology and AI. With access to over 46 trillion data points, we utilize sophisticated machine learning models to optimize and automate all aspects of ecommerce growth for global brands. Our comprehensive platform supports advertising, content management, logistics, pricing, forecasting, and customer service, enabling hundreds of brands to thrive across 60+ global marketplaces, including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. Discover more at pattern.com or reach out at press@pattern.com.Recognized by Deloitte as one of the fastest growing tech companies in North America and celebrated by Inc as one of the best-led organizations, we prioritize employee experience and have been honored as one of Newsweek’s Global Most Loved Workplaces®.As we continue to grow, we are seeking a Senior Digital Advertising Strategist to elevate our digital advertising team into a data-driven powerhouse. We value proactive and diligent team members who can translate data into profitable strategies for our partners. If you possess exceptional standards, efficiency, and a hands-on attitude to ensure partner success, we encourage you to apply. Ideal candidates will be intelligent, organized, and energetic builders.

About Zinc NetworkFor over fifteen years, Zinc Network has empowered clients to tackle intricate challenges at the crossroads of security, technology, and behavior change.Collaborating with a global network of media outlets, communities, and influencers, we assist our clients in comprehending complex issues, crafting behavioral interventions, launching impactful campaigns, activating trusted grassroots networks, and measuring outcomes.Our work spans across governments, NGOs, and private sector partners addressing critical issues: safeguarding children online, enhancing democratic resilience, and advocating for purpose-driven technologies and organizations.We are excited to introduce Kora — our AI-driven platform designed to convert our expertise into scalable technology, making interventions swifter and more cost-efficient while empowering clients and grassroots partners to design and execute them independently.As the world grows ever more complex — with rapid technological advancements, evolving security threats, and shifting geopolitical and economic landscapes — Zinc stands at the forefront, addressing the most challenging issues where these forces converge and making a tangible impact on the most pressing matters.Role OverviewWe are in search of talented Digital Content Strategists to join our expanding freelance talent pool. You will be instrumental in interpreting campaign briefs, leveraging audience insights, and crafting digital-first strategies that amplify reach and effectiveness across various platforms.In this pivotal role, you will steer content direction: recommending formats, placements, and methods tailored to the campaign objectives and audience behaviors. While strategic thinking is paramount, you will also be adept at producing and modifying content, from social media posts to short-form videos and graphics, to bring concepts to fruition when required. This is a fantastic opportunity to engage in purpose-driven campaigns of global significance, merging digital strategy, innovative thinking, and hands-on production to resonate with diverse audiences.Key ResponsibilitiesDecode briefs into actionable content strategies, advising on formats, platforms, aspect ratios, placements, and tone of voice.Contribute original concepts during brainstorming sessions and project meetings, influencing campaign narratives and social storytelling.Utilize research and platform analytics to gain insights into audience behaviors, preferences, and trends, transforming these into actionable strategies.Oversee content planning and optimization, ensuring all creative elements are audience-relevant, accessible, and aligned with campaign goals.Develop and advise on both paid and organic distribution strategies, pinpointing suitable channels, budgets, and optimization methods to maximize content effectiveness.

Join Databricks as a Strategic Enterprise Account Executive focused on Digital Natives in the Eastern EMEA region. This pivotal role requires a dynamic professional who can drive growth and build relationships with clients in the digital native sector. You will leverage your expertise to identify opportunities and provide innovative solutions that empower our clients to harness the full potential of data and AI.

Join Accor Hotels as a Retail Experience Executive, where you will be at the forefront of creating exceptional customer experiences in the hospitality industry. You will work closely with our team to enhance the retail experience for our guests, ensuring they have memorable stays and unparalleled service. Your role will involve collaborating with various departments to implement innovative retail strategies that drive customer satisfaction and loyalty.

About UsAt Sierra, we are revolutionizing the way businesses engage with customers through cutting-edge AI technology. With our headquarters in San Francisco and expanding offices in major cities including Atlanta, New York, London, France, Singapore, and Japan, we are committed to enhancing customer experiences globally.Our company culture is built upon five core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our daily operations and decision-making processes, ensuring we deliver exceptional results.Founded by industry leaders Bret Taylor and Clay Bavor, our team is at the forefront of innovation. Bret serves as the Board Chair of OpenAI and has an impressive background as co-CEO of Salesforce and CTO of Facebook. Clay brings 18 years of experience from Google, leading numerous groundbreaking projects.Your RoleAs a pivotal member of our Agent Development team, you will collaborate closely with Agent Product Managers and Engineers to design and deploy AI agents that manage thousands of customer interactions daily. Your expertise in product strategy, conversational design, and customer insights will be crucial in delivering high-quality AI solutions.Serve as a trusted advisor to clients, guiding their AI implementation strategies.Design, build, and enhance conversational AI agents, gaining valuable insights into product evolution.Lead the execution and delivery of complex and high-profile agent development initiatives.Facilitate collaboration among technical and non-technical stakeholders throughout the entire agent development lifecycle.Promote effective communication among all stakeholders while fostering strong professional relationships.Provide data-driven strategic insights to both clients and internal teams to inform decision-making.Your QualificationsExceptional Communication Skills: Proficient in both verbal and written communication, with the ability to convey complex ideas clearly and persuasively.Analytical Mindset: Strong analytical skills with the ability to interpret data and translate it into actionable insights.Project Management Experience: Proven ability to manage multiple high-stakes projects simultaneously, ensuring timely delivery and stakeholder satisfaction.Background in AI or Technology: Familiarity with AI technologies and conversational design principles is highly desirable.

Job PurposeAs Unily expands its presence in the burgeoning Employee Experience platform sector, we invite a Solutions Engineer to join our EMEA team. Your role will be essential in driving the success of our innovative platform, which empowers organizations to operate with increased velocity.In collaboration with Account Executives and the broader sales team, you will utilize your expertise to create customized solutions that address client needs and facilitate their success. This position is ideal for an individual who thrives in a team-oriented setting, boasts strong technical and interpersonal skills, and is committed to guiding clients towards achieving their strategic objectives.

Join our dynamic team at OLIVER as a Senior Strategic Consultant, where you will collaborate closely with a key client in the homecare sector. This influential role is essential in steering the strategic direction for a portfolio of iconic household brands that are embarking on a thrilling journey of growth and transformation. As a Senior Strategic Consultant, you will spearhead the formulation of digital and social media strategies, ensuring a cohesive approach across content, integrated marketing efforts, brand narratives, and social-first campaigns. Your passion for intertwining audience insights and cultural relevance with tangible business outcomes will drive innovative strategies that resonate with consumers.

Role Overview Trustpilot is looking for a Digital Experience Manager (UX Developer) to lead the design and development of the customer-facing Help Centre and self-service ecosystem. This position sits within the Digital Customer Support team and plays a key part in shaping how customers interact with Trustpilot’s support resources. What You Will Do Own the end-to-end digital support experience for Trustpilot’s Help Centre and self-service tools. Blend front-end development with user experience design to create intuitive, effective support journeys. Implement and optimize solutions using Salesforce Experience Cloud and AI-ready frameworks. Work closely with the Digital Customer Support team to deliver on the "Smart Tools, Trusted Help" vision. Shape how customers find answers and interact with support content in a SaaS environment. Location This role is based in London. About Trustpilot Trustpilot is a profitable, high-growth FTSE-250 company operating the world’s largest independent consumer review platform. The company’s mission is to enhance trust globally by providing a space for honest customer feedback.

Cresta aims to transform every customer interaction into a strategic advantage by tapping into the full potential of contact centers. Our innovative platform integrates cutting-edge AI with human insight, enabling contact centers to uncover valuable customer insights, optimize conversations, and streamline inefficient processes, empowering teams to enhance their productivity. Founded by Sebastian Thrun, a visionary from the Stanford AI lab and creator of Google X, Waymo, and Udacity, our leadership team also includes CEO Ping Wu, co-founder of Google Contact Center AI, and Tim Shi, an early member of OpenAI. We have assembled a world-class team of AI and ML experts, go-to-market leaders, and esteemed investors, including Andreessen Horowitz, Greylock Partners, and Sequoia, alongside notable figures like former AT&T CEO John Donovan. Our esteemed clients include renowned brands such as Intuit, Cox Communications, Hilton, and Carmax, and we have been recognized by Forbes and Bain Consulting as one of the top private AI companies globally. Join us on this exciting journey to redefine the workforce with AI technology. The future of work is here, and it’s at Cresta.

Empowering the Digital Asset EcosystemEstablished in 2018, Talos delivers state-of-the-art trading technology tailored for institutions in the global digital asset marketplace, serving many key players within the cryptocurrency landscape.Our objective at Talos is straightforward: to facilitate the widespread acceptance of digital assets by effectively linking institutions to the digital asset ecosystem. We are dedicated to developing the most innovative and reliable platform globally, catering to the complete trading lifecycle.At Talos, we cultivate an environment that promotes kindness and respect, values diverse viewpoints, and ensures inclusivity at every level. We believe that every team member contributes unique insights and skills that propel Talos forward. In our quest for excellence, we nurture a culture built on trust, integrity, collaboration, and collective growth. Together, we are ambitiously creating something remarkable. Your individual talents and perspectives will be vital to our shared accomplishments.We are a close-knit yet decentralized group of experienced engineers and business professionals, with a hybrid-friendly work culture, maintaining physical locations in New York, London, Singapore, and Cyprus.Role OverviewJoin us as our Senior Counsel, EMEA, based in London, and play a pivotal role in accelerating Talos’ expansion in EMEA and beyond. You will be an integral part of Talos’ global legal team, collaborating closely with our New York-based General Counsel on innovative legal challenges related to a new class of assets. In this position, you will function as a legal generalist, addressing a spectrum of tasks from negotiating commercial agreements to formulating legal strategies for new products within this emerging sector. You will serve as a trusted advisor to business stakeholders, offering clear, risk-informed guidance on intricate issues across various jurisdictions.This Senior Counsel position is tailored for a UK-qualified lawyer who thrives in a hands-on role, enjoys taking ownership, and is keen on developing scalable processes within a rapidly growing global digital asset firm.

About UsAt Sierra, we are on a mission to revolutionize how businesses engage with their customers through cutting-edge AI technology. With our headquarters in San Francisco and expanding offices across major cities including London, New York, Atlanta, France, Singapore, and Japan, we are committed to fostering a collaborative and innovative work environment.Our core values—Trust, Customer Obsession, Craftsmanship, Intensity, and Family—guide our actions and shape our culture. We believe that by upholding these principles, we can deliver exceptional experiences to our clients and their customers.Our co-founders, Bret Taylor and Clay Bavor, bring a wealth of experience from leading tech giants. With backgrounds at Google, Salesforce, and Facebook, they are dedicated to steering Sierra towards a future filled with innovation.Your RoleAs a Strategist in our Agent Development team, you will collaborate closely with Agent Product Managers and Engineers to conceptualize, develop, and deploy AI-driven agents capable of managing thousands of customer interactions daily. Your expertise in product strategy, conversational design, and customer insights will be vital in crafting high-quality AI agents.Serve as a trusted consultant to our clients, guiding them in their AI strategy implementation.Design, build, and refine conversational AI agents, gaining hands-on experience in product development and enhancement.Lead the execution and timely delivery of multiple complex agent development initiatives.Coordinate communication between technical and non-technical stakeholders throughout the entire agent development lifecycle.Foster strong relationships while ensuring clear and transparent communication among all stakeholders.Provide strategic insights backed by data to inform decisions for both clients and internal teams.Your QualificationsExceptional Communication Skills: Proficient in articulating ideas clearly and persuasively in both verbal and written formats.Analytical Mindset: Strong ability to analyze data and derive actionable insights.Experience in AI or Technology: Familiarity with AI technologies and their applications in customer service.Project Management Skills: Proven track record in managing and delivering projects successfully.Team Collaboration: Excellent skills in working collaboratively within cross-functional teams.