Founding Senior Customer Success Manager at adaptivesecurity | London

About AdaptiveAdaptive is an innovative cybersecurity startup dedicated to combating AI-driven cyber threats. Following a successful $81M Series B funding round in December 2025, led by NVIDIA and Bain Capital Ventures, the company has garnered additional support from notable investors including Capital One Ventures, Citi Ventures, and Andreessen Horowitz (a…

Role overview The Senior Customer Success Manager at Braze in London focuses on helping clients achieve their goals with Braze’s customer engagement platform. This position emphasizes building trusted relationships, guiding clients on effective practices, and making sure each client gains real value from the product. What you will do Partner with clients to understand their business objectives and support their success using Braze’s solutions. Work alongside internal teams to deliver strong service and respond to client needs. Offer guidance and share knowledge to help clients use Braze’s features effectively. Encourage customer satisfaction by anticipating potential challenges and offering practical solutions. Location This role is based in London.

As a Senior Customer Success Manager at Saviynt, you will play a pivotal role in driving customer satisfaction and success. You will work closely with clients to understand their needs, provide exceptional support, and ensure they derive maximum value from our solutions. Your expertise will be crucial in building strong relationships and fostering customer loyalty.

Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!

Join Us as a Senior Customer Success ManagerAt blink, we are looking for a Senior Customer Success Manager who will be pivotal in shaping the client journey post-sale. This role encompasses everything from onboarding and adoption to relationship management, retention, and cross-functional project delivery.The successful candidate will be an effective communicator and a trusted advisor, adept at aligning client goals with the capabilities of the Blink platform, while ensuring efficient project execution across various teams.This position is both strategic and hands-on. You will work closely with customers, participate in in-person meetings as necessary, and collaborate with teams across Blink (Product, Solutions, Support, Growth, Delivery, Tech, and Professional Services) to drive customer success at every phase of their journey.

At Kpler, we are committed to guiding our clients through the complexities of global markets. By streamlining trade information and delivering insightful data, we empower businesses in the commodities, energy, and maritime sectors to make informed choices.Since our inception in 2014, our mission has been to provide unparalleled intelligence through intuitive platforms. Our diverse team of over 700 professionals from more than 35 nations work diligently to convert complex data into strategic insights, ensuring our clients maintain a competitive edge in a fast-evolving market. Join us to harness cutting-edge innovation for transformative results and experience exceptional support on your path to success.As a Customer Success Manager at Kpler, you will play a pivotal role in helping customers realize their objectives. This will require a deep understanding of user needs and comprehensive knowledge of Kpler's offerings. Every day presents new challenges and opportunities for a Kplerian CSM!

At NiCE, we embrace challenges and strive to exceed our limits. Our ambition drives us as we innovate and aim for victory. We uphold the highest standards and consistently go beyond them. If you share our commitment to excellence, we offer a remarkable career opportunity that will ignite your passion.What does the role entail?The Senior Customer Success Manager plays a crucial role in ensuring that Cognigy’s customers feel thoroughly supported and guided throughout their experience with our products. You will be responsible for guaranteeing that customers achieve their desired outcomes while also identifying opportunities for future expansion. This position reports to the Director of Customer Success and will contribute to maintaining a balanced portfolio within the Customer Success team while facilitating effective external communication across the organization.How will you make a difference?Utilize your extensive background in enterprise software solutions to guide customers in strategically leveraging Cognigy’s technology, optimizing their investment through innovative AI applications.Conduct structured discovery processes to accurately identify customer needs and ensure the timely execution of solutions.Provide expert assessments and recommendations on our solutions, engaging in in-depth technical discussions to highlight the impact and value of our features.Engage directly with enterprise executives, articulating the strategic business value of our solutions and influencing key decision-makers to drive transformative change within their organizations.Establish and monitor customer success metrics, using data-driven insights to refine strategies and report on the value delivered to customers and the business.Design and implement effective customer retention strategies, including regular executive business reviews and tailored engagement plans to reduce churn.Develop persuasive sales proposals for products and services, aligning them with customer objectives and negotiating mutually beneficial terms.Foster the growth of customer advocates through case studies, testimonials, and referrals, enhancing the company’s market reputation and growth.Collaborate closely with sales and technical teams to promote customer loyalty and satisfaction, ensuring a unified approach to long-term success.

Join Moveworks as a Senior Customer Success Manager and play a pivotal role in ensuring our clients achieve maximum value from our AI-driven support solutions. In this role, you will leverage your expertise to build strong relationships, drive adoption, and guide customers through their journey with our products.Your responsibilities will include onboarding new clients, providing strategic guidance, and working closely with cross-functional teams to deliver exceptional customer experiences. As a liaison between our customers and internal teams, you will advocate for customer needs and contribute to product development based on feedback.

Our Mission & Values:At Drata, we empower organizations to build and maintain the trust of their users, customers, partners, and prospects. We serve as the proof layer demonstrating that exceptional companies are worthy of the trust they seek to cultivate.Our core principles guide our actions daily. Built on Trust emphasizes the importance of consistency. We Act with Integrity by adhering to ethical standards. Our Customer-Obsessed focus positions those we serve at the heart of our endeavors. With a Competitive Fire, we strive to exceed expectations. Embracing Diversity enriches our perspectives, leading to innovative solutions. Prioritizing Automation First enables us to optimize resources and drive efficiency.Our Culture & Work Style At Drata, we are not merely developing software; we are cultivating a mindset. Our approach is characterized by:Be a Driver (Owner‑Operator Mentality): Take ownership of your work, continuously improve, and deliver exceptional results.Move at Drata Speed (Precision & Velocity): Make swift decisions, learn quickly, and create immediate impact.Stay Mission-Driven (Customer‑Obsessed): Challenge the status quo, deliver value, and maintain an insatiable hunger for improvement.If you thrive in an environment that empowers you, energizes you, and allows you to collaborate with intelligent, mission-focused individuals, you will find a home here.Why Join The Drata Team?Experiencing the Driver’s Mindset in action is the best way to understand it. We are an award-winning, mission-driven team of 600+ individuals globally, united by a culture that values trust, speed, and continuous growth.See the Speed: Watch our CEO, Adam Markowitz, discuss our remarkable growth journey from $0 to $100M ARR in just four years.Hear the Voice of the Team: Visit our "Life at Drata" page to read employee testimonials about our collaborative environment and growth opportunities.Experience the Impact: Discover why we consistently feature on Fortune's Best Workplaces lists.Connect with Us on Social Media: LinkedIn - follow us for updates...

Moss helps finance professionals simplify their workflows and make informed decisions for future growth. Our team values real impact and ongoing development. Moss has earned spots on Sifted’s Rising 100 and LinkedIn's Top Startups lists. We focus on building careers while supporting Moss’s long-term success. Role Overview As a Customer Success Manager in London, join a team dedicated to driving SaaS revenue growth through proactive customer relationships. Use data to spot upsell opportunities and reduce churn. Your product knowledge and strategic thinking will help clients get maximum value from Moss. What You Will Do Build strong client relationships: Understand each customer’s financial goals and help them use Moss’s spend management tools fully. Spot upsell opportunities: Use your knowledge of Moss and client needs to identify new business and help customers get more value from current features. Track key metrics: Monitor revenue performance using KPIs like spend engagement, SaaS uplift, and renewal rates. Be a product advocate: Work with internal teams to share client feedback and offer input on product features, both current and upcoming. Improve processes: Design and refine customer journey touchpoints to increase satisfaction and retention. About You W...

Role overview Primer.io is seeking a Senior Customer Success Manager in London to work closely with clients across Europe. This position focuses on guiding customers through the full use of Primer.io’s products and services. The Senior Customer Success Manager serves as the primary point of contact for European clients. Building strong, trusted relationships is central to this role. The work involves supporting customers, answering questions, and helping them make the most of what Primer.io offers. Encouraging product adoption and ensuring customer satisfaction are key priorities. The goal is to help clients achieve success with Primer.io’s solutions and maintain a positive, ongoing partnership.

Join Our Team as a Founding Customer Success EngineerAt Tracebit, we empower leading security teams worldwide, including industry giants like Snyk, Docker, and Riot Games, to navigate cybersecurity challenges by 'assuming breach' at scale. Our innovative technology utilizes canaries—decoy tripwires designed to detect and deceive potential attackers within cloud environments.This is an exhilarating time to join our rapidly growing team:We are proudly supported by top-tier investors such as Accel and Tapestry.Our growth trajectory is remarkable—we recently doubled our Annual Recurring Revenue (ARR) last quarter and secured several high-profile clients that we are currently unable to disclose.Recognized as one of the most promising startups in cybersecurity, we’re poised for explosive growth, receiving outstanding market feedback.Featured on prestigious startup lists like Creandum's Euro Seed top 50 list and Sifted's 2025 London Startups To Watch.Our CTO’s groundbreaking research recently resolved a critical security flaw in Google's Gemini CLI.Our team has expanded from 2 to 18 members in just 18 months, with ambitious plans to triple our workforce this year.As our first Customer Success Engineer, your mission will be to ensure our clients derive maximum value from our offerings post-sale, establishing the technical foundation for exceptional customer experiences.

As the Manager of Customer Success Management at Moveworks, you will lead a team dedicated to delivering exceptional customer experiences and ensuring the successful adoption of our innovative AI-driven solutions. Your leadership will empower your team to build strong relationships with clients, driving engagement and satisfaction.Your expertise will be pivotal in shaping customer success strategies, optimizing processes, and implementing best practices that enhance customer journeys. You will collaborate with cross-functional teams to align customer needs with product offerings, ensuring that our clients realize the full value of Moveworks.

As a Customer Success Manager at Zip, you will be the driving force behind our customer satisfaction and retention efforts. You will engage with clients to understand their needs, provide solutions, and ensure they derive maximum value from our products. Your role will be pivotal in fostering long-term relationships that lead to customer loyalty and advocacy.

Accurx is looking for a Customer Success Manager to join the team in London (Shoreditch). The focus of this position is to build and maintain strong relationships with clients, making sure they see real value from Accurx’s healthcare software. What you will do Work closely with customers to learn about their goals and any challenges they face Provide support and advice that fits each client’s unique situation Assist organizations as they adopt and use Accurx products in their daily work Promote customer satisfaction and encourage long-term success with Accurx solutions Role focus This role centers on understanding client needs and ensuring they benefit fully from Accurx’s healthcare technology. Building trust and delivering practical support are key parts of the job.

Join DigitalGenius (DG), where we leverage the power of AI Agents to revolutionize customer experiences for eCommerce brands. Our innovative approach to agentic AI positions us as a potential leader in the industry. We are seeking passionate, skilled individuals to join our dedicated and dynamic team to help us realize this vision.With a global presence, including offices in London and New York, we proudly support renowned retail brands such as On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.We are in search of an experienced Customer Success Manager who thrives on scaling AI, enjoys problem-solving, and is eager to work on exciting projects.Role Overview:The Customer Success team at DigitalGenius is responsible for all post-sales customer interactions. This encompasses everything from project scoping and implementation management to defining KPIs, ensuring ongoing improvement after implementation, generating impactful case studies, and securing renewals.This position will oversee and ensure the success of both new and existing clients throughout the UK and Europe. Candidates from both the UK and EU are encouraged to apply.Key Responsibilities:Manage multiple client projects concurrently across various segments (SMB, Mid-Market, Enterprise), covering all stages of the post-sales customer journey.Understand and gather customer requirements to effectively scope projects, implement solutions successfully, and meet KPIs to ensure customer referenceability, satisfaction, and retention.Take charge of product performance reporting, business-value analysis, and ongoing project planning for your customer portfolio.Stay informed about best practices, industry trends, and customer challenges to enhance our product's competitive edge.Collaborate with clients to create mutually agreed implementation plans, project timelines, and delivery milestones.Coordinate with Solution Engineers to guarantee timely delivery and ongoing improvement of implemented solutions.Communicate project requirements, status, and results effectively to clients within a high-touch customer success model.Handle customer support inquiries and manage escalations throughout the customer lifecycle.Generate case studies, secure renewals, and drive growth within your client portfolio.

Join our dynamic team at Moveworks as a Senior Customer Success Manager, where you will play a pivotal role in driving customer engagement and ensuring the success of our innovative AI solutions. In this strategic position, you will collaborate closely with our clients to understand their needs, provide tailored solutions, and foster long-lasting relationships. Your expertise will be crucial in guiding customers through their journey with us, ensuring they derive maximum value from our offerings.

About EverfieldEverfield specializes in acquiring, developing, and expanding European vertical market and niche software companies. We equip these companies with essential tools for growth, with a mission to inspire ambition, foster growth, and unlock potential within Europe’s software ecosystem.Our ecosystem operates on a decentralized model, enabling companies to retain their unique teams, brands, and offices while concentrating on their core capabilities—creating products and servicing customers. Everfield supports talent acquisition, human resources, and provides access to a network of specialists in developing and scaling European B2B SaaS businesses, focusing on financial and operational consulting. Established in 2022, Everfield has expanded its presence across 7 countries and continues to grow.About MotivityMotivity is a highly customizable electronic job sheet system utilized daily by thousands of engineers across the UK and Ireland. With over 200 clients and ambitious growth goals, we prioritize strengthening long-term customer relationships, enhancing product adoption, and uncovering opportunities for account expansion.Position OverviewAs a Customer Success Manager, you will manage a portfolio of mid-market service businesses (average £5,000 ACV), taking complete ownership of customer retention, renewals, and account growth. Your role will involve driving product adoption, identifying upsell opportunities, and expanding existing accounts while fostering trusted relationships. Collaboration with sales and product teams is essential to ensure customer success translates into measurable business results and increased revenue.Key ResponsibilitiesAccount Management & Relationship Ownership: Cultivate strong relationships with customers and serve as their trusted advisor.Retention & Growth: Oversee renewals, minimize churn, and identify upsell opportunities within your portfolio.Customer Engagement & Adoption: Drive product utilization to ensure customers derive maximum value from Motivity.Issue Resolution & Escalation: Address customer concerns, coordinate internally, and guarantee timely resolution.CRM Excellence: Maintain accurate account records, monitor renewals and the expansion pipeline to ensure no detail is overlooked.Customer Insight & Opportunity Identification: Stay attuned to customer needs, recognize risks and growth opportunities, and act proactively.Onboarding Support: Guide customers through initial setup, trial phases, and early adoption.

About Adaptive:At Adaptive, we are pioneering the fight against AI-driven cyber threats. Since our $81M Series B funding led by NVIDIA and Bain Capital Ventures, we have been on an exhilarating journey to redefine cybersecurity. Our founders, Brian Long and Andrew Jones, have a proven track record of scaling innovative companies, and their vision is to create a robust security infrastructure for the AI era.With our solutions trusted by top banks and healthcare organizations, Adaptive is positioned at the forefront of a $200B+ market, ready to tackle emerging threats like deepfakes and AI scams.Role:Are you eager to learn from industry leaders and accelerate your career in tech sales? As a Business Development Representative (BDR), you'll collaborate closely with our founding team to engage prospective clients and drive interest in our groundbreaking cybersecurity solutions.Responsibilities:Lead Generation: Explore the market and connect with potential clients to generate interest in our innovative offerings.Outreach Mastery: Utilize your communication skills to craft persuasive emails and conduct energetic calls that convert prospects into leads.Collaboration: Work alongside our experienced founders to gain valuable insights and constructive feedback.Innovate and Iterate: Contribute creative ideas, test new strategies, and refine our sales process for optimal outcomes.Learn and Grow: Experience a steep learning curve as you master the nuances of tech sales rapidly.

Join 9fin as a Customer Success ManagerAt 9fin, we are revolutionizing the global debt markets with our cutting-edge AI platform, harnessing the world’s largest asset class valued at over $145 trillion. We recognize that the debt markets, while expansive and vital, often rely on outdated systems characterized by fragmented data and manual processes. Our mission is to transform this landscape with an integrated platform that centralizes proprietary credit data, comprehensive analysis, and high-value workflows across international markets.Our platform is trusted by over 300 prestigious institutions worldwide, including leading banks, asset managers, private equity firms, law firms, and advisory firms. As we experience rapid growth, particularly in the US market, we are proud to maintain exceptional client retention rates, driven by our deep integration into client workflows.We are at a crucial turning point in our journey. With a validated product-market fit and robust global demand, 9fin is on the path to becoming the leading platform for debt markets globally.Your RoleAs a Customer Success Manager, you will play a pivotal role in nurturing client relationships and boosting revenue by optimizing client workflows. This newly established Customer Success function will work closely with our Account Management team, innovating collaborative strategies to enhance our partnerships with clients.Your focus will be on ensuring clients fully comprehend our product offerings and are motivated to maximize their use of the platform, utilizing data-driven strategies for effective communication.Collaboration with various teams is essential to implement strategies for increased platform usage, improve our user-friendly products, and deliver an outstanding customer experience.This unique position requires a commercially savvy individual capable of developing a high-performing strategy from the ground up, tailored to specific projects throughout the customer lifecycle.Join a dynamic and ambitious team in a rapidly expanding company, servicing the largest financial market globally, and take your sales career to the next level!