Global Client Experience Manager at Burson | London

About Us:Burson, a proud member of the WPP family, stands as a global leader in communications, dedicated to generating value for clients through enhanced reputation management. Our specialized teams, cutting-edge technologies, and innovative creativity empower brands to redefine their reputation as a strategic advantage, enabling them to lead in today's com…

Burson Cohn & Wolfe seeks an Associate Director, Global Engagement Operations based in London. This leadership role shapes communication programs for clients worldwide, with a focus on refining operational processes and deepening client engagement across teams. Key responsibilities Lead cross-functional teams to deliver communication programs that meet client needs Create and apply strategies to enhance operational efficiency Oversee complex projects from initial planning through to completion Foster and maintain strong relationships with clients Requirements Proven experience managing large, multifaceted projects Ability to collaborate effectively with teams from different disciplines Demonstrated strength in client relationship management Strategic mindset with operational expertise This position is suited for leaders who combine operational skill with a client-focused approach.

Role Overview Burson Cohn & Wolfe is hiring a Senior Account Manager focused on Crisis & Issues in London. This position leads strategic communications for clients navigating complex situations. The Senior Account Manager helps organizations manage challenging moments, shaping messages that reach both stakeholders and the public. What You Will Do Guide clients through crisis and issues management, offering clear direction and support Develop and implement communication strategies to protect and strengthen client reputations Work closely with colleagues from different teams to deliver coordinated, effective solutions Identify and address risks, ensuring clients are prepared for evolving scenarios Location This role is based in London, England, United Kingdom.

WELCOME TO SLEEK EVENTS. IT'S A PLEASURE TO CONNECT.Founded in 2013 by Jennifer Davidson, we are an independent experience partner specializing in creating exceptional events and experiences for some of the world’s most renowned brands.Our collaboration with innovative and ambitious clients allows us to deliver impactful solutions—be it a vibrant product roadshow, a transformed B2B conference, a global car launch, or a prominent industry exhibition. Our mission is straightforward: to design human-centric experiences that foster community, ignite innovation, encourage collaboration, and unveil new opportunities for our clients.Our dedication to excellence has earned us spots on the prestigious Sunday Times 100 Fastest Growing Company List (#21) and the Business Leader Growth 500 list for 2025. We are equally proud to be recognized as a 2025 Sunday Times and Campaign 'Best Place to Work'. These accolades emphasize our commitment to achieving success while prioritizing our people, purpose, and standards—a philosophy we refer to as 'growth without compromise.'ABOUT USAt Sleek, we embody a people-first ethos. We celebrate individualism, uphold high standards, and believe that meaningful leadership and outstanding work are intertwined. Every team member is self-driven, inquisitive, and dedicated to personal and professional growth, irrespective of their position. We appreciate individuals who take initiative, address challenges proactively, respond to feedback, and thrive in a dynamic, high-performance environment.Located in Wimbledon, our headquarters boasts a bright, modern, and collaborative atmosphere where team members genuinely enjoy sharing ideas, music playlists, lunchtime conversations, and occasional visits from our office dogs. Proudly embracing the Office By Design philosophy, we work from our headquarters four days a week with one remote workday, complemented by flexible core hours. This schedule is integral to our operations, as we believe we learn and perform better when together—after all, our business revolves around uniting people.Our organizational structure is purposefully designed for growth, heavily investing in team development. Sleek is a welcoming space for all, catering to everyone from newcomers to seasoned professionals. We are committed to fostering a community where you can thrive and reach your full potential.We actively encourage applications from diverse backgrounds and are prepared to make reasonable adjustments throughout the interview process as needed—just let us know.ROLE SUMMARYThe Client Experience Director is a senior position responsible for overseeing the end-to-end client journey, ensuring exceptional service delivery and fostering long-term relationships with our clients.

Role overview Pinterest is looking for a Lead Global Client Partner to focus on the Consumer Packaged Goods (CPG) sector from its London office. The position centers on building and managing important client relationships, steering strategic initiatives, and leading a team dedicated to delivering strong results for both clients and Pinterest. Key responsibilities Develop and sustain high-value partnerships with major CPG clients Guide and support a team working to achieve measurable outcomes for clients Shape and implement strategies that help CPG brands use Pinterest to strengthen marketing and drive business growth What makes this role unique Deep expertise in the CPG industry is essential. The Lead Global Client Partner applies sector knowledge to help brands maximize the value they get from Pinterest, supporting their marketing and growth goals through tailored partnerships and strategic leadership.

Role overview The Client Engagement Specialist at Kpler works to develop and maintain strong client relationships. Based in London, this position ensures clients receive attentive support and a positive experience throughout their partnership with Kpler. What you will do Engage directly with clients to understand their goals and requirements. Collaborate with internal teams to provide solutions and insights tailored to each client’s needs. Support ongoing client satisfaction and contribute to building long-term loyalty. Location This role is located in London, UK.

About WPPWPP is a trusted growth partner for the world's leading brands, merging advanced media intelligence and data solutions with world-class creativity, innovative production, transformative enterprise solutions, and expert strategic counsel. We are committed to helping our clients navigate change, seize opportunities, and achieve transformative growth, all powered by our exceptional talent and the WPP Open marketing platform. Discover more at WPP.com.6707 - Global Client Compliance AnalystAbout WPP MediaAs part of WPP, WPP Media represents a global media collective that thrives in an ever-evolving media landscape. We unite the best platforms, people, and partners to create limitless opportunities for growth. Explore more at wppmedia.com.At WPP Media, we celebrate the strength of our culture and our people, which empowers us to deliver exceptional experiences for both clients and colleagues. In this role, you'll be expected to embody the shared core values of WPP and WPP Media:Be Extraordinary by Leading Collectively to Inspire transformational Creativity.Create an Open environment by Balancing People and Client Experiences while Cultivating Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.Role Summary and ImpactThis position presents a unique opportunity to join a highly experienced Global Client Compliance team with diverse expertise. You will play a key role in managing commercial audits across WPP Media's global agencies, which is crucial for maintaining WPP Media's esteemed reputation and driving commercial success among its multi-million-dollar international client base. Reporting to a dedicated Manager, you will support our global agency client audit program, ensuring strong contractual governance and compliance across all operations.

Join SAMY, a leading force in the transformation of brand communication, as a Global Account Manager. We empower brands to thrive in a social-first landscape through innovative research, creative strategies, advanced technology, and comprehensive influencer marketing. With a robust team of over 1,000 professionals across 15+ offices in 18 countries, we cater to more than 100 prestigious clients, delivering award-winning digital campaigns that resonate globally.As the Global Account Manager, you will play a pivotal role in providing strategic leadership for key accounts. Reporting to both the UK and global accounts teams, your mission is to ensure projects are meticulously planned, executed seamlessly, and received positively. You will act as the vital link between our UK clients and the broader global agency team, fostering clarity, momentum, and alignment throughout the project lifecycle.This role demands exceptional judgment, the ability to cultivate trusted client relationships, and a keen commercial acumen. Your leadership will instill confidence in clients, connect teams effectively, and ensure that projects progress smoothly from initial brief to final delivery.

About WPP MediaWPP is the premier growth partner for the world's foremost brands. Harnessing exceptional talent, trusted data, and strategic intelligence, along with leading partnerships unified by our innovative marketing platform, WPP Open, we empower clients to navigate change, seize opportunities, and achieve transformative growth.WPP Media stands as WPP's AI-driven media operating unit, seamlessly integrating media, data, and partnerships to deliver personalized creativity on a grand scale. Through WPP Open and powered by Open Intelligence, clients gain clear visibility into the effectiveness of their media investments.For further insights, visit wppmedia.com.Role Summary and ImpactThe Director of Client Finance Data & Platform serves as the chief architect and steward of Abacus, our essential Global Client Finance data ecosystem. This pivotal leadership position is tasked with constructing and managing dependable data pipelines, establishing robust standards, and creating user-friendly self-service interfaces that will revolutionize our Global Client Finance function.

About ITRSAt ITRS, we empower critical technologies that sustain society. Our mission is to provide automated and comprehensive IT observability solutions that protect essential applications and foster innovation. We stand as the sole monitoring and observability platform tailored for the most rigorous and regulated industries, earning the trust of 90% of Tier 1 capital markets firms.We believe that when our team flourishes, so do our customers. Here, you will discover:A culture that supports you – Recognized as a Great Place to Work for consecutive years, we pride ourselves on our inclusive and nurturing environment.Work that makes a difference – Contribute significantly to thousands of global customers across industries crucial for the world's functionality, including 9 out of 10 leading investment banks.Opportunities for growth – Whether you're embarking on your career or bringing extensive expertise, we are dedicated to your professional development. Just ask our team members who have thrived here for over a decade.With our headquarters in London and teams across the US, Europe, and Asia, ITRS merges the agility of a high-impact tech firm with the reliability of a private equity-backed global partner.Role OverviewAs the Global Marketing Manager for Digital Experience Monitoring (DEM), reporting to the Head of Platform Marketing, you will spearhead demand generation and positioning strategies for ITRS's DEM solutions. Your focus will be on optimizing product-led growth, crafting enterprise-focused messaging, and executing targeted campaigns aimed at customer acquisition and retention within key vertical markets. This position offers a hybrid work schedule from our London headquarters.Key ResponsibilitiesAs the Global Marketing Manager, you will:Create and implement integrated marketing strategies to position DEM as a strategic entry point into the ITRS platform.Develop a robust content strategy that highlights ITRS's unique DEM capabilities against low-cost and platform competitors.Craft vertical-specific messaging for regulated industries, moving beyond generic monitoring narratives.Enhance product-led growth initiatives to improve trial-to-conversion rates.Design and execute PLG strategies including in-app messaging, user onboarding, activation campaigns, and expansion triggers.Lead the go-to-market strategy for enterprise DEM packages, targeting customer acquisition in regulated industries.Analyze user behavior and product usage data to identify conversion opportunities and enhance the self-service experience.Support systematic product launch communications for monthly DEM innovations.Evaluate segment performance and optimize the marketing mix to balance efficiency with brand building.

iqeq seeks a Client Manager for Loan Closing to join the team in London. This role handles the loan closing process from initial steps through completion, with a strong emphasis on client service and regulatory compliance. Key responsibilities Oversee and nurture client relationships throughout each loan closing Coordinate closely with lenders, borrowers, and other involved parties to keep transactions progressing smoothly Track and ensure compliance with all applicable regulatory standards during every stage of the process Requirements Strong attention to detail Comfort working in a high-activity environment Effective organizational and communication abilities This position is based on-site in London.

About WPPWPP serves as a trusted growth partner for leading global brands. We leverage exceptional talent, reliable data and insights, and premier partnerships—integrated through our innovative marketing platform, WPP Open—to help clients navigate change, seize opportunities, and achieve transformational growth.WPP Media is WPP's AI-driven media unit, unifying media, data, and partnerships to deliver personalized creative solutions at scale. By harnessing WPP Open and driven by Open Intelligence, our clients gain clear visibility into the effectiveness of their media investments.For more information, visit wppmedia.com.Position: Associate Director, Global Operations Client LeadershipReports to: Global Head of Brand MediaThe RoleThis is a remarkable opportunity for a dynamic and innovative media professional to emerge as a trusted partner for clients and a pivotal leader within the WPP family.Joining the global adidas team, you will play a crucial role in executing one of the industry's most exciting media transformation projects. Your primary objective will be to support our global and local teams, ensuring that we effectively meet demands by optimizing tools, offering guidance, and streamlining both internal and external processes.Why This Role is Exciting:Collaborate with one of the world's most iconic sports brands.Engage with a diverse and international team across WPP and adidas on a global scale.Have the opportunity to establish a world-class operations function that sets industry benchmarks.

Do you want to find joy in your work and make a significant impact? Are you eager to help shape transformative experiences that redefine how people connect, celebrate, and engage with events?If that resonates with you, then you’ve come to the right place.webook.com is a premier event ticketing and experience platform recognized for its innovation, agile approach, and scalability. With over 2 billion SAR in ticket sales and a commitment to expanding our global reach, we have powered some of the largest events in the region.Position OverviewWe are looking for a dynamic and motivated Client Account Manager (Sports) to cultivate and manage client relationships within the sports sector. This role demands a comprehensive understanding of the webook.com platform, exceptional client management capabilities, and the ability to foster business growth while ensuring seamless daily operations for our sports partners.Key Responsibilities:Develop a thorough understanding of the webook.com platform and product offerings to provide insightful business analysis and support to clients.Manage and optimize event and ticket inventory on the webook.com platform.Design and implement training programs and documentation tailored for clients.Forge and nurture robust relationships with clients to comprehend their unique requirements and deliver exceptional support and training services.Contribute to business growth by monitoring ticket sales across various channels and identifying opportunities to enhance sales and operational efficiency.Deliver client support, ensure effective communication, and manage problem resolution in collaboration with IT, engineering, and other departments.Supervise the processes involved in season ticket renewals and match-day on-sales, ensuring the accuracy of information across all sales channels and being present during on-sales as necessary.Qualifications:Bachelor’s degree in Business, Marketing, Sports Management, or a related field.A minimum of 3 years of experience in account management, client services, or sports operations.Exceptional communication and relationship-building skills.Ability to thrive under pressure during peak sales periods.Strong analytical mindset with experience in data-driven decision-making.Proficient in ticketing systems, CRM tools, and Microsoft Office Suite.Candidates must be eligible to work in the UK.

Join Movable Ink, where we empower marketers with data-driven content personalization through innovative solutions. Our technology is trusted by some of the world’s leading brands to enhance their marketing strategies, streamline workflows, and boost revenue. With a global presence and a dedicated team of almost 600 employees, we operate across North America, Europe, Australia, Japan, and beyond.The Client Experience Associate (CXA) plays a crucial role in delivering exceptional support to our clients by collaborating closely with our Director-led Client Experience teams. The ideal candidate will exhibit a proactive attitude, possess technical aptitude, and aspire to manage their own portfolio of clients in the future.Key Responsibilities:Gain a comprehensive understanding of the Movable Ink platform and the email marketing ecosystem.Serve as a backup contact for named accounts alongside the Client Experience Manager (CXM).Engage directly with clients to gather requirements and prepare for campaign execution.Extract campaign results from the Movable Ink platform and compile standardized reports for clients regularly.Assist in crafting and delivering PowerPoint presentations for client Business Reviews and Status meetings.Create email mock-ups using Photoshop for client presentations.Proactively coordinate client meeting schedules and Business Reviews, including preparation of promotional materials and managing logistical details.Maintain contact roles within Salesforce for all client organizations.Document meeting minutes and action items in Gainsight.Address client queries and perform quality assurance on campaign setups.Develop written documentation for custom projects.

Manager, Client Analytics - WPP MediaAbout WPP MediaWPP is a pioneering creative transformation company that harnesses the power of creativity to forge brighter futures for our employees, the environment, our clients, and the communities we serve. Discover more at wpp.com.WPP Media, as part of WPP, operates as a global media collective. In a landscape where media is omnipresent, we unite the finest platforms, talented individuals, and strategic partners to cultivate limitless growth opportunities. Learn more at wppmedia.com.At WPP Media, we value our culture and our people, which empower us to provide outstanding experiences for our clients and each other. In this role, embracing the shared core values of WPP and WPP Media is essential:Be Extraordinary by Leading Collectively to Inspire Transformational Creativity.Create an Open environment by Balancing People and Client Experiences through Cultivating Trust.Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.About Choreograph: A Leading WPP Media BrandChoreograph, WPP’s global data products and technology entity, is devoted to transforming marketing by developing the fastest, most integrated data platform that connects marketing strategies with scalable activation.We collaborate with agencies and clients to maximize the value of data by integrating technological, data, and analytical capabilities. This is delivered through the Open Media Studio, an AI-driven media and data platform poised for the next era of advertising.Our team is driven by curiosity. Comprising over 1,000 thinkers, builders, creators, and problem solvers across 20 global markets, we are committed to innovation.Role Summary and ImpactThe Manager, Client Analytics will report directly to the Director of Analytics, focusing on the design, customization, and maintenance of analytics and measurement platforms for business applications. The ideal candidate will possess exceptional verbal and written communication skills, a strong client-centric attitude, self-motivation, and the ability to work both collaboratively and independently with minimal supervision.

About Us:Industrious stands as the foremost premium workplace-as-a-service provider, renowned for hosting the highest-rated workplaces in the industry. Our mission is to curate exceptional experiences for teams of all sizes and stages, including our own. We value the collaborative spirit and creative thinking that enable our teams to solve problems together. We actively encourage fresh ideas and celebrate every success. Our commitment is to significantly enhance the workplace experience for our members and ourselves.We believe that authentic self-expression is fundamental to a fulfilling workday. Embracing diversity in backgrounds, thoughts, and ideas is vital to our success in providing outstanding workplace experiences. At Industrious, we foster an inclusive, respectful environment that values individuality. Each team member is appreciated for their unique contributions, and together we achieve remarkable results.Discover more about us at www.industriousoffice.com/careers.The Role:As a Member Experience Associate, you will be pivotal in shaping the member experience, dedicated to ensuring that every individual who walks through our doors enjoys a great day. While each day may vary, your responsibilities may include:Welcoming members and guests as the first point of contact while preparing the office — brewing coffee, setting out breakfast, and restocking shared amenities.Proactively managing inventory and taking ownership of ordering supplies for your location.Crafting outstanding events and paying attention to detail by designing unique signage, as the magic is often found in the small things.Ensuring a seamless onboarding experience for new members by adding them to various systems.Providing support with IT or Wi-Fi issues, no task is too big or small.Engaging in local marketing events to showcase the true value of our flexible solutions to prospective members.Conducting walkthrough tours while your Member Experience Manager assists other potential members.

About Us:At Industrious, we pride ourselves on being the premier provider of premium workplace-as-a-service, recognized for maintaining the highest-rated workplaces in the industry. Our mission is to foster great working days for teams of all sizes, including our own. We believe that exceptional workplace experiences stem from the people we collaborate with and the challenges we tackle together. If you thrive in a collaborative environment that encourages innovative thinking and celebrates achievements, we want you on our team.We value authenticity and diversity. Our commitment to creating an inclusive and respectful environment is critical to our success. We embrace individuality and celebrate the uniqueness of each team member, understanding that great things happen when we unite as one team.Discover more about us at www.industriousoffice.com/careers.Role Overview:As a Member Experience Manager, you will be the essential problem solver, experience enhancer, and connector within our community. You will manage your own location, utilizing your business acumen to coordinate operations and communications effectively. Your confidence allows you to engage with executives and your enthusiasm for networking will help build relationships within the broader business community. You will take pride in representing Industrious and identifying potential new members, all while ensuring they have an exceptional workday. Your inquisitive nature will drive your success in our consultative sales approach, allowing you to uncover and meet the needs of others. You will also orchestrate remarkable events, loving the behind-the-scenes effort it takes to bring them to life. Your commitment to helping others is what sets you apart.Join us at Industrious, where we are redefining productivity through innovative workplace experiences.Extraordinary achievements require a team of thoughtful collaborators who think beyond conventional boundaries. Come be a part of our journey.

Join Us as a Senior Customer Success ManagerAt blink, we are looking for a Senior Customer Success Manager who will be pivotal in shaping the client journey post-sale. This role encompasses everything from onboarding and adoption to relationship management, retention, and cross-functional project delivery.The successful candidate will be an effective communicator and a trusted advisor, adept at aligning client goals with the capabilities of the Blink platform, while ensuring efficient project execution across various teams.This position is both strategic and hands-on. You will work closely with customers, participate in in-person meetings as necessary, and collaborate with teams across Blink (Product, Solutions, Support, Growth, Delivery, Tech, and Professional Services) to drive customer success at every phase of their journey.

About Charlotte Tilbury BeautyFounded in 2013 by the renowned British makeup artist and entrepreneur Charlotte Tilbury MBE, Charlotte Tilbury Beauty has transformed the global beauty landscape by simplifying makeup applications for everyone, everywhere. Our user-friendly, giftable product range continues to set records across various markets, channels, and categories, proving our rapid growth and innovative spirit.In just a decade, Charlotte Tilbury Beauty has become one of the most celebrated brands in the beauty industry, reaching over 50 markets and employing more than 2,300 talented individuals who are passionate about making magic happen.Today, we stand as a truly global entity, achieving market-leading growth and pioneering retail and product launches driven by cutting-edge technology. Our vibrant internal culture encourages embracing challenges, innovative thinking, collaboration, and sharing our successes. As we expand, we seek extraordinary talent eager to contribute to our ambitious vision.About the RoleWe are on the lookout for a visionary Retail Design disruptor to join our Global Store Design team at Charlotte Tilbury. This pivotal role involves supporting key store design projects globally, from conceptualizing innovative designs to staying ahead of competitors and producing strategic, groundbreaking design outputs. You will collaborate closely with Senior Store Design Managers and the Global Store Design Director, leading essential projects, pushing creative boundaries, and fostering continuous innovation while being an invaluable partner to other Global Teams and Regions.As a Global Store Design Manager, you will:Work collaboratively with the Global Store Design team to bring Charlotte’s distinctive vision and expertise to life in retail environments.Your day-to-day responsibilities will include:Leading the representation of Charlotte Tilbury’s brand identity across all Store Design facets.Aesthetically and commercially expressing the brand's strength, from initial drafts to project launches across all global regions.Participating in the Global ideation team to develop new designs tailored to brand needs.Possessing a solid understanding of technical drawings to create floor plans, elevations, and details.Supporting new market distributions and collaborating with Project Managers to adhere to timelines and budgets.Managing a variety of processes from creative to commercial, always aligned with brand objectives.Overseeing contractors and obtaining necessary approvals to ensure project success.

INEOS Automotive has built a reputation for direct, practical innovation in the automotive industry. From the initial vision of a no-nonsense 4x4, the company now delivers vehicles like the Grenadier to customers worldwide and is developing the Quartermaster double cab pickup. Partnerships with established industry leaders and a dedicated global team have fueled this progress. The company values determination and a willingness to challenge norms. With a diverse team of around 1,500 people representing 44 nationalities across 10 locations, collaboration and a drive to achieve ambitious goals are central to the culture. Role overview The Marketing Manager for Digital Experience and Customer Experience will shape and execute the global strategy for INEOS Automotive’s digital presence. This role centers on optimizing the website and CRM systems to meet customer expectations, support the consideration process, and drive conversions such as test drive bookings, quote requests, finance inquiries, and dealer contacts. What you will do Develop and refine digital experience strategies that support business growth. Implement and manage global customer experience initiatives. Increase website conversion rates and improve key performance indicators. Track and analyze website health metrics, including SEO, bounce rates, and user engagement. Work closely with agency partners to ensure effective project delivery. Oversee email marketing performance and manage automated messaging within resource limits. Lead digital marketing campaigns and drive lead generation activities. Requirements Experience managing digital website operations, optimization, and development for multiple markets and languages. Strong background in CRM systems, including building automated programs for prospect nurturing and customer retention. Self-driven and proactive, able to move initiatives forward independently. Knowledge of optimizing global, multi-market websites and developing effective content. Proven project management abilities and skill in prioritizing tasks. Comfortable adapting to changing business needs and environments. Excellent communication skills, able to connect technical and non-technical teams. This position is based in London, England, United Kingdom.