Global Head of Operational Excellence, Rides

Join Bolt as the Global Head of Operational Excellence for Rides!We are seeking a dynamic leader to spearhead the operational strategies that govern our Rides division. In this pivotal role, you will design and implement systems, standards, and automation processes that enhance the efficiency and reliability of our driver, fleet, and market operations. Your …

About Side Inc.Side Inc. is a prominent global provider of video game development and services, delivering cutting-edge technical and creative solutions to some of the largest developers and studios worldwide. Founded in 2009, we leverage over 30 years of expertise from our parent company in Japan, evolving into a powerhouse with over 15 studios situated in more than a dozen countries across North America, Europe, South America, and Asia.Our comprehensive suite of industry-leading services encompasses game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and data solutions.Join us in our mission to share captivating stories with the world! Become a part of our dedicated team of passionate gamers and help craft unforgettable gaming experiences.For further details, visit www.side.inc.About the RoleThe Global Head of Administration will spearhead the establishment and management of a cohesive global administrative and facilities framework across all Side Inc. locations. This role focuses on optimizing real estate, logistics, assets, and vendor ecosystems through structured process enhancement, cost efficiency, and operational transparency.

We are seeking a strategic and results-oriented Director of Trust & Safety Operations to spearhead Bolt's global Ride Hailing Trust & Safety initiatives. This pivotal role merges strategic foresight with effective operational execution, ensuring that Bolt delivers the utmost safety and trust for millions of riders and drivers across various markets.As the global custodian of our Trust & Safety standards, you will collaboratively develop and implement our frameworks, policies, and interventions that encompass incident response, risk management, safety compliance, fraud prevention, and user trust initiatives. Your efforts will ensure that our global programs are aligned with market realities, executed with precision, and refined continuously for sustainable impact.In partnership with central teams—including Product & Engineering, Public Policy, Risk, Legal, Marketing, and Finance—you will help shape and execute exceptional Trust & Safety strategies tailored specifically for the Ride Hailing sector. Additionally, you will engage closely with regional and local operations teams to ensure cohesive and effective implementation.As the primary owner of global Trust & Safety KPIs, you will protect our platform's integrity, mitigate risk exposure, and establish scalable operational processes to proactively tackle emerging challenges. You will also lead and nurture a global team of program leaders and operations specialists, cultivating an inclusive and high-performance culture where individuals are empowered, supported, and encouraged to develop their talents.This leadership position is ideal for an individual who excels in dynamic global environments, fosters strong cross-functional partnerships, and is driven by the mission of enhancing safety on our platform.

Join Capco as an Operational Excellence Lead in our Wealth Operations team. In this pivotal role, you will drive process improvements and implement best practices to optimize operational efficiency. Your expertise will help shape our strategies to deliver exceptional client services and enhance overall operational performance.

Wise is hiring a Global Head of Partnerships based in London. This leadership role shapes the company’s approach to building and managing strategic partnerships worldwide. Role overview The Global Head of Partnerships leads efforts to identify and secure new partners that strengthen Wise’s financial technology services. This position works closely with internal teams to align partnership goals with company strategy. Key responsibilities Drive the development and execution of partnership strategies to expand Wise’s global footprint Identify, approach, and evaluate potential partners across markets Negotiate agreements that support Wise’s business objectives Oversee the implementation of new partnerships and manage ongoing relationships Collaborate with cross-functional teams to ensure partnership success What we’re looking for Significant experience leading partnerships at a senior level Strong negotiation and relationship management skills Proven ability to work across teams and deliver results in a global context

Join The Economist Group as the Global Head of Technology & Innovation, where you will lead transformative initiatives that shape the future of our digital landscape. This executive role involves steering technology strategies, spearheading innovative projects, and fostering a culture of innovation across the organization. You will collaborate with cross-functional teams to enhance our technological capabilities, drive efficiency, and ensure we remain at the forefront of industry trends.

Join Control Risks as the Global Head of Workplace Services, where you will spearhead the development and execution of our workplace strategy across multiple regions. You will be responsible for enhancing employee experience, optimizing operational efficiency, and ensuring that our workplaces are aligned with our business objectives. Collaborating with cross-functional teams, you will lead initiatives that foster innovation and flexibility in the workplace environment.

We are seeking a dynamic and visionary leader to join Endava as the Global Head of Growth Engagement. In this pivotal role, you will drive our growth strategy and customer engagement initiatives globally, harnessing innovative approaches to enhance client relationships and optimize our service offerings. You will collaborate closely with cross-functional teams to ensure alignment with business objectives and deliver exceptional value to our clients.

At Thought Machine, we are on a bold mission to eliminate legacy technology from banks worldwide. Our innovative core and payments technology is designed natively for the cloud, paving the way for modern banking solutions. Achieving this ambitious goal requires outstanding individuals working collaboratively to build exceptional technology.In just a few years, we've expanded our team to over 550 talented professionals across offices in London, New York, Singapore, Sydney, and our newly established Engineering Hub in Lisbon. With more than £500 million raised in funding, our prestigious investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, and Standard Chartered Ventures.We foster a vibrant culture that empowers our team to deliver top-notch work while enjoying the journey. Recognized for our outstanding workplace culture, we have received accolades from Sifted magazine, achieving one of the highest Glassdoor ratings among UK fintech companies, and offering the industry’s most generous employee share packages. Additionally, we were named one of the world’s most innovative fintechs by Global Finance Magazine and recognized by the Financial Times as one of Europe’s fastest-growing companies for two consecutive years, as well as a UK Best Employer for 2026.As the Global Head of Production Support, you will play a pivotal role in our Cloud Support Engineering teams, which are critical to the success of the world’s leading financial institutions. This role goes beyond mere management; you will architect the global customer support experience and lead elite, distributed teams dedicated to supporting the Vault Platform—the cloud-native core banking and payments engine driving the next generation of global finance.This high-visibility position requires balancing the continuous demands of banking institutions worldwide with the rapid innovation characteristic of a world-class engineering culture.

We are seeking an experienced and visionary leader to join Opswat as the Global Vice President of Partnerships / Head of Channel. In this pivotal role, you will drive our channel strategy and build robust partnerships across the globe, enabling us to enhance our market presence and deliver unparalleled value to our customers. Your expertise in channel development and strategic alliances will be crucial as we expand our footprint in the cybersecurity space.

About Selina FinanceAt Selina Finance, we are dedicated to delivering outstanding value through straightforward and flexible financial solutions. Our vision is to revolutionize the digital lending landscape for homeowners across the UK. With over £2 trillion of equity tied up in UK properties, many homeowners find themselves relying on high-interest consumer loans, credit cards, or overdrafts, which we consider both inequitable and unnecessary. Our innovative financing product stands out as it combines the flexibility of a current account, the affordability of a mortgage, and the ease of application typical of consumer loans.We are developing a dynamic team and fostering a culture of excellence, growth, and recognition, gearing up for our next exciting chapter, and we want you to be a part of it!Here are some of our proud achievements: A diverse workforce with 19 different nationalities across our London and Manchester offices Recognized as one of the fastest-growing companies in the UK by Business Leader Growth 500 for 2025 Ranked in the top 30 of ‘Tempos 100 best start-ups to work for in 2023’ Acknowledged as a Disability Confident Committed employer Certified B Corporation Highly rated in employee surveys for: Workplace Culture Work-Life Balance Employee RecognitionRole OverviewThe Operational Excellence Associate plays a crucial role in enhancing our organization's efficiency by identifying and eliminating low-value or redundant processes, rather than just making incremental improvements. This position collaborates closely with the Operational Excellence Manager and senior stakeholders to spearhead impactful operational enhancements and structural transformations that bolster scalability, efficiency, and overall outcomes.Key ResponsibilitiesCollaborate with the Operational Excellence Manager to translate strategic priorities into actionable operational plans and execution roadmapsConduct high-caliber analysis, providing insights and recommendations to facilitate decision-making at the leadership levelLead the identification and execution of process improvements across operations

As the Operational Excellence Manager at Numagroup GmbH, you will lead our initiatives to foster a culture of continuous improvement across our operations in the UK. Your primary responsibilities will include developing and implementing effective operational strategies, optimizing processes, and ensuring compliance with industry standards. If you are passionate about enhancing operational efficiency and driving performance, we want to hear from you!

About Nium Nium stands as the premier global infrastructure for instantaneous cross-border payments, driven by our commitment to create the payments framework of the future, available today. Our innovative platform empowers banks, fintechs, and international enterprises to transfer funds seamlessly and instantly around the globe. With dual headquarters in San Francisco and Singapore and a presence in 14 global markets, we are poised to embark on an exhilarating new phase. In July 2025, we recorded our highest monthly performance in a decade, achieving unprecedented revenue, transaction volumes, and EBITDA profitability. Currently, Nium facilitates nearly $50 billion in payments annually, primarily for enterprise clients, while continuing to fortify a robust financial standing. Join us at an exciting juncture, as we are just beginning our journey. Our payout network encompasses over 190 countries and supports 100 currencies, with real-time transactions across 100 corridors. We enable effortless transfers to various accounts, wallets, and cards, facilitate local collections in 35 markets, and operate a card issuance service in 34 countries. With regulatory licenses in more than 40 markets, we provide our partners with a straightforward path to onboarding, integration, and global scaling. Our significant scale and innovative solutions have earned us accolades, including recognition as one of CNBC’s World’s Top Fintech Companies 2025, the Best Cross-Border Payments Solution award at the PayTech Awards, and a spot in FXC Intelligence’s Top 100 Cross-Border Payments Companies list. In 2024, we successfully raised $50 million in Series E funding at a valuation of $1.4 billion to accelerate our network expansion, drive product innovation, and foster talent growth. With the B2B payments market projected to reach $175 trillion by 2030, Nium presents ambitious innovators with the opportunity to shape the future of global money movement, blending the scale of an industry leader with the dynamism of a high-growth company.

Join Infopro Digital as the Global Head of Production in our Risk Global business unit, based in London. This permanent position offers an exciting opportunity to lead strategic content production across our influential brands.About Infopro Digital Infopro Digital stands at the forefront of B2B solutions, boasting a workforce of 4,000 employees and annual revenues exceeding half a billion dollars. Our reach spans 20 countries, empowering five key professional sectors: insurance and finance, automotive aftermarket, construction, retail, and industrials. We deliver critical insights that enable our clients to make informed decisions and seize new opportunities.About Risk Global Our Risk Global division encompasses a 300-strong team dedicated to the financial services sector, with offices located in Hong Kong, London, Nashville, and New York. Being part of Risk Global means contributing to a well-supported business where your efforts can lead to significant impact.Our Brands Include:Risk.netFX Markets1LoDWatersTechnologyCentral BankingChartis ResearchThrough our unique editorial platforms, we create valuable market insights and technical content tailored for senior professionals in risk, technology, and trading across banks, asset managers, and insurers. We also provide premium marketing services and research solutions, connecting partners to our highly engaged professional communities.Your Role As the Global Head of Production, you will spearhead the strategy and implementation of content and production across the Risk Global portfolio. Your leadership will be essential in enhancing audience engagement and ensuring that Infopro Digital maintains its global leadership in events and commercial editorial marketing solutions.Key Responsibilities Include:Standardizing best practices across teams and regionsImplementing integrated content strategies within the Risk & Markets portfolioExploring growth opportunities in emerging markets, particularly in the Middle East and Central EuropeFostering collaboration between production, editorial, sales, and marketing teamsPartnering with Sales and Marketing to drive revenue growthThis role is highly collaborative and requires a seasoned production leader with strong commercial insight and a global perspective.

Vortexa is a global technology company based in London, focused on closing information gaps in the energy sector. Using advanced satellite data and artificial intelligence, Vortexa delivers real-time insights into global seaborne energy flows. The company aims to improve transparency and efficiency across energy markets. Role Overview The Vice President of Strategy Execution & Operational Excellence leads the delivery of Vortexa’s most important cross-functional initiatives. Reporting to the COO, this leader ensures teams stay aligned, priorities are clear, and obstacles to execution are removed. The role is hands-on and centers on achieving meaningful results for the business. Main Responsibilities Partner with the COO and Executive Team: Act as a key extension of the COO, taking real ownership of execution. Work closely with executives to turn strategies into actionable plans and measurable outcomes. Communicate priorities clearly across the company. Lead Cross-Functional Initiatives: Guide major company projects from start to finish, coordinating efforts across multiple functions. Foster alignment, drive execution, and maintain accountability, especially during periods of change or complexity. Refine Operating Cadence: Oversee and improve operational rhythms, such as OKRs, strategic initiatives, business reviews, and leadership updates. Represent the COO in execution-focused discussions and proactively surface execution risks or performance gaps. Drive Operational Excellence: Strengthen the operating model, governance, and decision-making processes to support a culture of accountability and high performance. Location This position is based in London, England, United Kingdom.

About UsAt Olsam, our mission is to nurture and expand brands that resonate with customers, fostering trust and value. We focus on acquiring and scaling category-leading brands, maximizing their potential by broadening their reach across international marketplaces and channels, optimizing operations, and spearheading product innovation.With a remarkable team spread across four continents and representing 15 nationalities, we collectively boast over 50 years of e-commerce expertise. We’re not merely building brands; we’re crafting the future of global consumer goods. We invite ambitious, driven individuals to join us—are you ready to make an impact? Let’s connect.Your Role at a GlanceWe are seeking an outstanding Head of Marketplaces to lead and expand our global marketplace business. This pivotal role encompasses full accountability for the performance, strategic direction, and long-term value creation across all marketplace channels, with a primary focus on Amazon, alongside Walmart and other regional or category-specific platforms.As a senior leader reporting directly to the Executive team, you will oversee P&L performance while establishing the capabilities, systems, and team necessary for global business scalability.Key to your success in this role will be:Achieving market-leading, profitable growth across all marketplace channels, showcasing comprehensive P&L ownership.Crafting and implementing a coherent, scalable global marketplace strategy that aligns with broader company and omnichannel goals.Developing an exemplary marketplace operating model and...

About Tripadvisor The Tripadvisor Group is dedicated to connecting individuals with experiences that are worth sharing, striving to become the world's most trusted source for travel insights. Our innovative technology and brands engage a global audience, linking them with partners through rich content and guidance across various travel sectors, including accommodations, restaurants, and experiences. Our portfolio encompasses renowned brands such as Tripadvisor, Viator, and TheFork. Who Are We Looking For? As the Director of Service Excellence, you will be the driving force behind our culture of operational excellence. Your primary responsibility will be to define a service excellence strategy that prioritizes customer-centric decision-making. This role will be pivotal in creating a seamless next-generation customer experience by eliminating friction points, integrating AI tools, fostering customer self-service solutions, and ensuring swift, hassle-free processes. Collaborating closely with R&D and Policy teams, you will have the opportunity to significantly enhance the customer journey and establish best practices and technological standards. In our fast-paced, highly competitive environment, you will be part of a dedicated team advocating for our customers in every decision we make. At Tripadvisor, our customers are at the forefront of everything we do. Job Location: Hybrid. This position requires 2-3 days per week in our London/Oxford office. Key Responsibilities: AI Tooling Develop a strategic investment plan over the next 2-4 years to build best-in-class technology that will replace outdated systems. Continuously identify opportunities to utilize AI tooling to elevate the customer experience. Establish new success metrics for AI assistance, prioritizing customer resolution over cost-to-serve strategies. Process Improvement & Innovation Utilize customer insights and data analytics to pinpoint process gaps and areas of friction. Lead re-engineering and standardization initiatives employing Lean/Six Sigma methodologies. Collaborate cross-functionally to streamline workflows and reduce costs.

Role Overview The Global Head of Operations & Maintenance Engineering at WiseEnergy, part of NextEnergy Group, leads the development and continuous improvement of global O&M engineering practices. Based in London, Madrid, or Sevilla, this senior position shapes the O&M strategy across multiple regions, asset types, and client portfolios. Key Responsibilities Set and maintain global engineering standards for O&M activities. Develop and refine the O&M strategy to ensure consistent, high-quality service delivery through third-party partners. Maximize asset value by ensuring O&M spending drives performance, reliability, and long-term sustainability. Act as the strategic lead for O&M partnerships: build strong relationships, define expectations, and manage provider performance. Oversee asset performance, availability, and compliance, focusing on risk mitigation and robust governance. Use operational data and insights to inform future asset design, construction, and investment decisions. Serve as WiseEnergy’s senior technical authority for operational assets. Work closely with WiseEnergy’s senior leadership and the broader NextEnergy Group to strengthen engineering capabilities and deliver quality service to clients and fund managers. Location London, England, United Kingdom Madrid, Madrid, Spain Sevilla, Seville, Spain

About Tripadvisor The Tripadvisor Group connects travelers with experiences worth sharing, striving to be the most trusted source for travel and experiences globally. We utilize our diverse brands, cutting-edge technology, and expertise to link our worldwide audience with partners through rich content, travel guidance, and dynamic marketplaces for accommodations, restaurants, and various travel categories. Tripadvisor, Inc. (Nasdaq: TRIP) encompasses a range of renowned travel brands including Tripadvisor, Viator, and TheFork. In the role of Business Operations Manager, Global Markets, you will be an integral part of our B2B Strategy & Operations and Supply Acquisition team. This high-impact role involves identifying, prioritizing, and executing global growth opportunities. You will leverage insights to shape strategic initiatives and collaborate with cross-functional teams to drive measurable outcomes. What You’ll Do Identify key growth opportunities across markets and segments, mobilizing cross-functional teams to act on these insights. Collaborate with leadership to define and implement the global strategic roadmap, including annual planning, OKRs, and performance targets. Lead complex, cross-functional initiatives that enhance our planning, launching, and scaling of global programs, from hypothesis development through execution and analysis. Create compelling narratives that distill complex data and market dynamics into actionable insights for senior leadership. Develop scalable dashboards and forecasting models to track performance indicators and create actionable plans. Establish feedback mechanisms to ensure analytics insights drive product prioritization and resource allocation. Proactively identify opportunities for global growth through market expansion, process improvements, and AI-enabled decision support, leading pilots through rollout.

We offer a hybrid working model, requiring two days a week in our Edinburgh or London office, along with monthly travel between offices, including Bath.About UsSeccl is a pioneering embedded investment platform, owned by Octopus, dedicated to making investment accessible and beneficial for everyone.As a B-Corp certified company, we have achieved a remarkable product-market fit and are on an exciting growth trajectory, poised to disrupt and enhance the investment industry significantly.We are proud to be part of the Octopus Group, a multi-billion pound enterprise committed to revitalizing outdated industries through innovative companies like Octopus Energy and Octopus Money.Visit the Seccl website for the latest updates on our products and our mission to reshape the future of investments.The RoleWe are seeking a dynamic Head of Trading to spearhead and refine Seccl’s trading capabilities as we expand. Trading is a vital component of our platform, enhancing the experience for both our clients and the investors they support. Currently, we utilize an outsourced execution model, but we are in the process of developing a next-generation trading infrastructure with a direct market approach aimed at reducing costs, enhancing control, and significantly improving client satisfaction.In this role, you will oversee the performance, governance, and development of trading operations. You will manage daily trading activities while also playing a key role in implementing our new brokerage model and defining the future trading architecture across our platform.This is a unique opportunity to design and lead a modern trading capability within a rapidly growing investment platform.Your Typical Day Will Involve:Managing the comprehensive trading capabilities at Seccl, ensuring that execution, settlement, and post-trade processes function smoothly, efficiently, and with robust operational oversight.Collaborating with the trading operations team to establish clear performance standards, enhance operational resilience, manage incidents, and pursue continuous improvement.