About the job
About Us:
At Cohere, our mission is to scale intelligence to empower humanity. We are at the forefront of developing and deploying advanced AI models for developers and enterprises, enabling them to create transformative experiences through content generation, semantic search, RAG, and agents. Our work is crucial for the widespread integration of AI into everyday life.
Our team is passionate and dedicated, composed of researchers, engineers, designers, and more, who are experts in their fields. We believe in the power of diverse perspectives to create exceptional products that drive value for our customers. Join us in shaping the future of AI!
Please note: This role requires onsite presence at our London office.
Role Overview:
- Act as the primary point of contact for IT support in the UK Cohere office.
- Provide first-line IT support for all Cohere employees globally during your shift.
- Diagnose, troubleshoot, and resolve hardware and software issues while offering training on tools and systems (Google Workspace, Slack, Notion, etc.).
- Collaborate with our People Ops team to ensure seamless onboarding and offboarding of employees.
- Manage the ordering and tracking of laptop shipments for new hires globally.
- Oversee in-office networking and AV requirements, continuously optimizing our setup.
- Assist with inventory management of IT equipment for local and remote employees.
- Document and update IT procedures and standard operating procedures (SOPs) as necessary.
- Deliver first-level support for office Wi-Fi networks, including routers/switches and WAPs.
- Provide premium support to C-suite stakeholders.
- Assist with A/V needs for events, including podcasts and conference calls.
- Adapt to shifting priorities, addressing a variety of IT challenges from troubleshooting devices to facilitating video conferencing.
