Junior Service Delivery Manager

Telefonica Tech is looking for a Junior Service Delivery Manager based in London. This role supports the smooth delivery of services to clients and plays a part in maintaining daily operations. Role overview This position provides practical experience in service management. The Junior Service Delivery Manager assists with client coordination and helps ensure…

About JuniorAt Junior, we are on a mission to revolutionize the investment research landscape with innovative LLM-powered tools designed specifically for private market investors. Our clientele includes some of the world's leading private equity and consulting firms, collectively managing billions in annual investments. As a profitable and bootstrapped enterprise, we have grown our team to 24 talented individuals across our London and NYC offices, and we achieved a remarkable 10x revenue growth in 2025.Discover more about our mission and values here. Role DescriptionAs our first dedicated Backend Engineer focused solely on our internal go-to-market and operations stack, you will play a pivotal role in shaping our technology framework. Your responsibilities will include:Crafting an AI-first tech stack from the ground up, influencing infrastructure decisions and priorities.Rapidly deploying internal tools and receiving immediate feedback from your team members, who will quickly become your strongest advocates!Developing and managing our data warehouse and internal data architecture.Engaging in innovative projects that leverage LLMs, automation, and advanced agent technologies.Cultivating our engineering culture. Sample Set of ProjectsUser Health Reporting + CRM Data Quality: Automate data pipelines to enhance metrics visibility in BI dashboards and ML evaluations, while establishing alert systems for risk signals.User Feedback Integration: Develop a tool that summarizes user feedback calls, prioritizes feature requests, and communicates findings to our Product team.Billing and Invoicing: Implement complex B2B pricing models encompassing usage-based, seat-based, and platform fees, while automating financial reconciliation processes.Data Warehouse Development: Create a data warehouse to integrate product, CRM, and operational data, and generate tailored dashboards for different teams. About YouWe are searching for a backend/data engineer who...

Role OverviewJoin our dynamic IT support team as a Junior Service Desk Engineer. We seek a dedicated and customer-oriented individual to deliver first-line technical assistance to end users, effectively troubleshoot both hardware and software concerns, and ensure the seamless operation of our IT infrastructure. This position is based on-site and requires excellent communication skills along with a proactive attitude towards problem-solving.Key ResponsibilitiesDeliver Level 1 technical support for desktops, laptops, printers, and other peripheral devices.Address user inquiries through our ticketing system, via phone, and face-to-face interactions.Diagnose and resolve hardware, software, network connectivity, and login issues.Install, configure, and maintain operating systems and essential business applications.Assist with Active Directory functions including password resets, user account creation, and permission management.Provide support for email and collaboration tools such as Outlook and Teams.Document, track, and update incidents and service requests within the ticketing system.Escalate complex problems to senior support teams when necessary.Help with device setup, imaging, and deployment for new employees.Maintain IT documentation, asset records, and support protocols.Adhere to IT security policies and best practices.Required Skills & Qualifications1–2 years of experience in IT Service Desk / Desktop Support / Technical Support.Basic understanding of Windows operating systems and Microsoft Office suite.Familiarity with Active Directory user management.Knowledge of fundamental networking concepts (Wi-Fi, VPN, IP configuration).Experience with a ticketing or helpdesk system.Strong analytical and troubleshooting skills.Exceptional communication and customer service abilities.Willingness to work on-site and provide hands-on support.Preferred Skills (Nice to Have)Experience with Office 365 / Microsoft 365 administration.Basic knowledge of hardware troubleshooting and device imaging.Relevant IT certifications such as CompTIA A+, ITIL Foundation, or similar.Key CompetenciesCustomer-focused mindsetEffective time management and prioritizationCollaborative team playerEagerness to learn and developAttention to detail

About WheelyWheely is revolutionizing premium transportation across major cities in Europe, the US, and the Middle East. By integrating advanced technology with the art of five-star chauffeuring, we provide an exceptional experience trusted by over 100,000 active riders and 1,200 corporate accounts.As a profitable, rapidly expanding scale-up with $43 million raised and over $100 million in annual revenue, we have recently launched in New York City and are swiftly extending our reach across the US and EMEA. If you are passionate about your work and eager to contribute to our next phase of growth, we invite you to apply.We are in search of a Junior Product Manager primarily focused on enhancing our Customer Service stream. In this pivotal role, you will drive improvements in our Customer Service team, making it more efficient, proactive, and personalized while ensuring a consistently high quality in all interactions.

About JuniorAt Junior, we are at the forefront of innovation, creating powerful LLM-driven tools designed to enhance the investment research experience for private market investors. Our esteemed clientele includes several of the world's top 10 private equity and consulting firms, collectively investing billions of dollars each year. As a profitable, bootstrapped company, we have a thriving team of 28 professionals located in both London and New York City. Notably, we achieved a remarkable 10x revenue growth in 2025. Role OverviewJunior has positioned itself as the premier AI platform for consulting and private equity teams at leading firms globally. Following our 10x growth last year, we aim to triple our success this year.1) Development of GTM Systems (Core)Manage the lead → account → opportunity workflow, focusing on stages, fields, and rules.Automate processes related to routing + hygiene (deduplication, enrichment, stage/task updates).Establish consistent cadences for pipeline reviews, next-step follow-ups, and stale/renewal alerts.Ensure Attio serves as the single source of truth for definitions, naming conventions, and required fields.Create targeted and semi-templated content (such as deal-specific one-pagers and demo workspaces).2) RevOps Processes, Automation & ToolingImplement automations across platforms including Claude Co-work, Attio, Slack, email, and calendar.Oversee legal and information security processes, enhanced by cutting-edge AI tools.Maintain straightforward dashboards tracking inbound speed, conversion rates, outbound pipeline, and pilot health.Conduct monthly operational sweeps to resolve issues, simplify processes, and introduce further automation.3) SDR Execution (Targeted)Engage in prospecting and outbound initiatives targeting our ideal customer profile through Clay, LinkedIn, and Superhuman.Continuously refine high-converting messaging and outreach sequences.Schedule and qualify meetings, ensuring clear next steps are logged in Attio.Develop repeatable outbound strategies (including lists, triggers, and collateral).4) Experiments & Growth OperationsConduct 2–4 GTM experiments per month.Analyze results and convert successful strategies into SOPs and playbooks. About You2-4 years of experience in RevOps, Sales Ops, or Growth Ops.Strong analytical skills with a data-driven approach.Proficiency in automation tools and CRM systems.Excellent communication and interpersonal skills.A proactive mindset with a passion for experimentation and growth.

Join Us in Revolutionizing Healthcare!At Tandem Health, we are redefining the healthcare landscape by prioritizing clinicians. Our innovative platform, crafted by healthcare professionals for healthcare professionals, is rooted in genuine insights into the challenges faced in real-world settings. With user-friendly medical notes and workflows, we enhance patient care effectively.As a rapidly growing health-tech company backed by leading investors, we are on a global expansion trajectory. Our culture is built on agility, curiosity, and the belief that creating something impactful begins with an exceptional team. If you are driven by the desire to make a difference and embrace innovation, we want to hear from you!Join us in building something extraordinary for the future of healthcare!We have partnered with Accurx, a premier healthcare communication platform in the UK, to implement our ambient scribe technology for over 200,000 NHS clinicians. Together, we are transforming clinical documentation by automatically generating high-quality notes in real-time, allowing healthcare providers to focus more on their patients and less on administrative tasks. With over 50 ongoing pilot projects across NHS Acute and Community Mental Health Trusts, we are driving widespread adoption and enhancing the clinician experience throughout the NHS.If you are passionate about innovation in healthcare, enjoy simplifying complex processes, and want to empower teams to excel, we would love to connect with you!About the RoleWe are seeking a Junior Delivery Manager to facilitate the scaling of our product rollout across NHS and private healthcare providers.In this role, you will manage the day-to-day delivery of implementations, ensuring clarity in plans, maintaining alignment among stakeholders, quickly addressing issues, and ensuring smooth go-lives with strong adoption rates.This position is perfect for someone at the beginning of their career, offering the chance to collaborate closely with our Medical Operations team and to engage with Product, Engineering, and Commercial departments to deliver effortless rollouts that genuinely enhance clinician workflows.Your ResponsibilitiesManage delivery comprehensively: Oversee multiple implementations simultaneously while keeping timelines, actions, and outcomes clear.Create effective rollout plans: Develop structured 60–90 day implementation plans that achieve desired results.

About JuniorAt Junior, we are revolutionizing the investment research landscape with state-of-the-art LLM-powered tools designed specifically for private market investors. Our clientele includes some of the world's leading private equity and consulting firms, collectively managing billions in annual investments. As a profitable and bootstrapped organization, we take pride in our dynamic team of 24 based in both London and NYC.Discover more about our mission and values here. Role DescriptionAs a pivotal member of our Customer Success team, you will play a crucial role in ensuring our clients' success. We seek individuals who possess genuine empathy for the challenges faced by consultants and investors during due diligence work, and who can effectively demonstrate how Junior can enhance their efficiency and impact.Your responsibilities will include managing global deployments involving thousands of users, acting as the Voice of the Customer, and collaborating closely with our product team to eliminate pain points from our customers' workflows.In this role, you will:Develop and maintain robust relationships with clients, including key decision-makers at large-cap funds and consultancies, serving as their primary contact and trusted advisor throughout the onboarding and feedback processes.Oversee the execution of large-scale AI deployments for thousands of users.Transform customer feedback into actionable insights for product development, guiding our team on essential features to meet client demands.Co-create and deliver tailored training programs alongside our customers.Utilize data-driven strategies to enhance customer engagement, satisfaction, and retention.Advance into a managerial position as our Customer Success team expands.Contribute to the evolution of our team structure and the overall company culture. About YouWe are in search of a seasoned Customer Success Lead who:Has demonstrable experience in customer success roles, especially within the investment or consulting sectors.Is skilled in relationship management, with a track record of engaging effectively with senior stakeholders.Possesses strong analytical skills and the ability to leverage data for customer insights.Can effectively communicate and translate customer needs into product enhancements.Is passionate about driving user satisfaction and retention.

About JuniorAt Junior, we are at the forefront of innovation, developing advanced LLM-powered workflow tools designed to enhance investment research for private market investors. Our esteemed clientele includes the majority of the top 10 global private equity and consulting firms, and we currently facilitate the investment of hundreds of billions of dollars annually. As a profitable and bootstrapped company, we are proud to have a dynamic team of over 30 professionals based in London, New York City, and Sydney, achieving a remarkable 10x revenue growth in 2025.Explore more about our mission and values here. Role OverviewWe are searching for our inaugural Product Marketing Lead to define our positioning, messaging, and marketing strategies for Junior, targeting the world's most discerning enterprise software buyers. You will act as a vital link connecting our state-of-the-art AI product with decision-makers at prestigious consulting firms and private equity funds.In this pioneering role, you will have the chance to:Lead product launches and messaging for feature releases: Ensure new features are effectively communicated to the right audience, helping users maximize their value from Junior.Develop our content strategy: Create engaging case studies, thought leadership articles, and sales enablement resources that demonstrate tangible ROI.Shape our go-to-market strategy: Develop impactful messaging that stands out in the crowded AI landscape and resonates with sophisticated buyers by deeply understanding customer segments, market dynamics, and decision-making personas. About YouWe are looking for a strategic product marketer who possesses:5+ years of B2B product marketing experience, ideally within enterprise software, AI/ML platforms, or technology services.A deep understanding of complex sales cycles, with experience engaging sophisticated buyers who navigate 3-9 month decision-making processes involving multiple stakeholders.Fluency in AI/LLM products, with the ability to articulate the technological shifts we are experiencing and create compelling messaging around customer use cases.A tinkerer’s mindset: Experimentation with LLMs and AI tools, showcasing several examples of processes developed or improved through generative AI.

About Us:Wifinity was established in 2007 to address a critical need for reliable connectivity for armed forces stationed in remote locations. Our mission expanded beyond military personnel to also encompass students in university housing, families at holiday resorts, and residents in shared or retirement accommodations. Unlike conventional home broadband services, which often fall short in these environments, Wifinity provides a reliable alternative featuring super-fast internet speeds, secure WiFi, and flexible payment options, including Pay As You Go plans. We are dedicated to simplifying the connectivity experience.Your Opportunity:We are seeking a highly skilled and passionate Senior Service Delivery Manager (Defence) to enhance our team. This role demands an individual who excels in service delivery, relationship management, budget oversight, performance reporting, and continuous improvement efforts. Your strong interpersonal and leadership abilities will be key in ensuring that we consistently provide exceptional service to our clients and their end users. You will collaborate with various stakeholders across program management, delivery, finance, and support teams, acting as a crucial point of escalation to maintain and enhance customer satisfaction.Key Responsibilities:As a member of our Client team, you will be instrumental in ensuring customer satisfaction for our clients and their user communities by delivering exceptional service in alignment with contracted terms. You will partner with program managers, service delivery managers, and support teams to guarantee outstanding service and customer experiences.Your daily responsibilities will include, but are not limited to:Engaging with customers and finance teams to ensure accurate billing, minimize disputes, and ensure timely payments in accordance with contract terms.

Join our dynamic team at Blackapple Solutions Ltd as a Delivery Manager! We are currently seeking an experienced professional to oversee our delivery operations in London, England. In this permanent role, you will be pivotal in managing service contracts, ensuring compliance with SLAs, and optimizing performance across multiple service lines. Your expertise in Application Management Services or Infrastructure Management will be crucial in delivering exceptional service to our clients.

Become a Catalyst for Change with Axon.At Axon, our mission is to Protect Life through innovative solutions addressing society's critical safety and justice challenges. As explorers at heart, we believe in the power of collaboration, engaging with diverse perspectives from our customers, communities, and each other.Working at Axon means thriving in a fast-paced, meaningful environment where you will take ownership and effect real change. Here, you will grow while contributing to a mission that truly matters at a company that values your input.Your Role and ResponsibilitiesIn the position of Service Delivery Manager, you will oversee a dedicated team that ensures the successful implementation of Axon Enterprise’s products, including Axon Evidence, software solutions, and hardware sensors. Your leadership will guide customers through onboarding, configuration, training, and deployment processes, ensuring each solution is tailored to meet their operational needs.Beyond project delivery, you will focus on creating outstanding customer experiences throughout the implementation journey. You will ensure your team anticipates customer needs, communicates effectively, and eliminates obstacles, enabling agencies to swiftly realize the full potential of Axon’s technology. Through your leadership, you will nurture a culture of pride in not just the outcomes, but the collaborative spirit and care with which they are delivered.Location: Remotely from the United KingdomReporting to: Sr. Director Professional Services, InternationalNumber of Reports: 8Travel Expectations: approximately 40%

Join our dynamic change team at Pension Insurance Corporation Limited (PIC) as a Project Manager, where you'll spearhead and execute projects with third-party administrators in the pensions and software sectors. This pivotal role requires exceptional leadership, outstanding communication skills, and a track record of effectively managing external vendors to drive successful project outcomes.Key Responsibilities:Oversee the complete delivery lifecycle of assigned projects.Engage with essential stakeholders to ensure business expectations are met.Provide regular updates and status reports to the PMO in alignment with project and change function requirements.Lead the definition of project objectives, establish target models, and finalize deliverables while managing risks and issues effectively.Create and maintain detailed project plans, outlining key milestones, decision points, and resource needs.Manage both internal and external resources within a multi-workstream environment.

We are seeking a dynamic and experienced Head of Service Delivery Management for Oracle to lead our dedicated team in delivering unparalleled service to our clients. As a key leader within Version 1, you will be responsible for overseeing the entire service delivery process, ensuring that our services meet the highest quality standards. You will collaborate closely with cross-functional teams to develop strategies that enhance customer satisfaction and drive operational excellence.

fuku is looking for a Junior Operations Manager based in London. This position plays a key part in supporting daily operations and ensuring teams work efficiently. The role involves close collaboration with senior managers to put operational strategies into action and improve how things run across departments. Responsibilities Assist with daily operations for multiple departments Identify opportunities to improve productivity and workflow Make sure teams have the tools and resources they need to meet objectives Work with senior managers to implement new strategies Support ongoing efforts to streamline and enhance existing processes Requirements Motivated and willing to learn new skills Comfortable in a busy, active environment Ready to take initiative and share ideas

Role overview TransPerfect seeks a Junior Account Manager based in London. This entry-level position works closely with the account management team, handling client communication, project coordination, and daily operational tasks. The role offers practical experience across a range of clients and projects within the language and business services sector. What you will do Assist with client communications, including responding to inquiries and requests Coordinate projects in collaboration with account managers Support efforts to maintain client satisfaction throughout each project lifecycle What you will gain Exposure to a broad client base and a variety of projects Opportunities to develop professional skills in account management Experience working alongside an established team

netcompany1 is looking for a Junior Project Manager in London. This entry-level position offers a chance to develop project management skills while supporting a range of projects for the company. Role overview The Junior Project Manager will help plan, execute, and close projects. This role involves working alongside senior project managers and collaborating with cross-functional teams to keep projects on track and aligned with company goals and client needs. What you will do Assist with organizing and tracking project tasks Support the team in meeting deadlines and budgets Work closely with senior project managers to ensure projects meet expectations Who this role suits This position is intended for early-career professionals interested in building a foundation in project management. Strong organizational skills and a willingness to learn are important for success in this role.

Join our dynamic team at infuse as a Junior Agency Account Manager. In this exciting role, you will collaborate closely with our clients to drive results and help them achieve their goals. You will assist in managing client accounts, ensuring smooth communication, and supporting project execution from start to finish. If you're passionate about client relations and eager to grow in a fast-paced environment, we want to hear from you!

Are you a detail-oriented individual with a passion for technology and project management? Join carwow as a Junior Technical Project Manager, where you will play a crucial role in our innovative projects. You will collaborate with cross-functional teams to ensure that projects are delivered on time and within budget, while also meeting our high standards of quality.

Octopus Energy Generation manages a diverse portfolio of renewable energy assets valued at over £7 billion. Since 2010, the company has invested in onshore and offshore wind, and is recognized as the largest solar power investor in Europe. The team oversees more than 400 large-scale energy sites, including wind farms, solar plants, and projects in energy storage and hydrogen technology. Role overview This Junior Fund Asset Manager position supports the optimization of the company’s renewable energy asset portfolio. The primary focus is on Battery Energy Storage Systems (BESS), with opportunities to contribute to other emerging technologies. The role involves hands-on tasks, direct participation in asset performance analysis, and responsibility for specific workstreams related to performance, issue resolution, and optimization. Over time, responsibilities will expand to cover broader asset management areas. What you will do Collaborate with Fund Asset Managers, Asset Management teams, and central functions to understand asset performance drivers, commercial frameworks, and fund objectives. Take responsibility for assigned workstreams, concentrating on performance analysis, problem-solving, and improvement initiatives. Gain experience managing real assets and contribute to long-term asset management goals. Location and reporting This role is based in London. At least three days per week in the office are required, with some flexibility for remote work. The Junior Fund Asset Manager reports directly to a Fund Asset Manager.

As a Senior Delivery Manager at Version 1, you will play a pivotal role in leading cross-functional teams to deliver innovative digital solutions. You will be responsible for ensuring timely project delivery, managing stakeholder expectations, and continuously improving processes to enhance service delivery. This position requires a strategic mindset, exceptional communication skills, and a proven track record in project management.