Lead Customer Success & Renewals Manager (German Speaking)

At Culture Amp, we champion the importance of in-person connections. For most roles, we encourage our Campers to work from their local office approximately two days a week, fostering collaboration, engagement, and a vibrant company culture.Join us in our mission to cultivate a better world of work.Culture Amp stands as the world's foremost employee experienc…

Synthesia stands at the forefront of AI-driven video technology, empowering businesses globally and currently serving over 90% of the Fortune 100. Established in 2017 and headquartered in London, Synthesia boasts a dynamic presence across Europe and the US.As AI transforms our daily lives and workplaces, Synthesia is dedicated to refining visual communication and enhancing enterprise skill development, ensuring individuals thrive within successful organizations.After securing $200 million in our recent Series E funding, we proudly hold a valuation of $4 billion, with total funding exceeding $530 million from esteemed investors such as Accel, NVentures (Nvidia's venture capital arm), Kleiner Perkins, GV, and Evantic Capital, alongside founders and leaders from Stripe, Datadog, Miro, and Webflow.Role OverviewIn this pivotal role reporting to the Senior Director of Customer Success, you will focus on nurturing accounts throughout Europe. Your energy, determination, and dedication to customer success will be key in fostering strong relationships with our clients.Your mission as a Customer Success Manager will be to drive Synthesia's growth trajectory by transforming clients into enthusiastic users of our innovative video content creation solutions.You will educate clients on revolutionary methods of video content production and collaborate closely with sales to ensure a seamless onboarding journey for new users.Engaging in technical and business-level discussions across various organizational tiers, including C-suite executives, will be a vital part of your role.This position is perfect for someone eager to advance their career within a rapidly growing software company.Candidate ProfileProven customer-facing experience in Customer Success Management, Client Services, Account Management, Technical Account Management, Implementation, or similar roles, ideally within the B2B SaaS sector.Experience managing a Book of Business and meeting KPIs.Demonstrated ability to manage risks, forecast effectively, and identify growth opportunities.Capability to establish trusted advisor relationships with clients, ensuring they derive maximum value from Synthesia’s offerings.Track record of successfully onboarding clients and cultivating essential relationships during the critical initial months and beyond.Expertise in coordinating regular client check-ins, achieving clear outcomes regarding client health and opportunities with senior stakeholder involvement.Basic video editing skills using the Synthesia platform are a plus.Proven ability to retain and grow enterprise client portfolios.

OpenTable seeks a German Speaking Account Manager for its London office. This position centers on building strong client relationships and helping partners succeed with OpenTable’s products and services. Fluency in both German and English is essential, along with experience in account management. Key responsibilities Manage and develop client relationships, ensuring their needs are addressed Support clients in using OpenTable’s offerings to their full potential Communicate effectively in German and English to answer questions and resolve concerns Work to boost customer satisfaction and foster lasting partnerships Identify opportunities for growth within existing accounts Requirements Fluency in German and English Previous experience in account management Strong communication skills Location This role is based in London, UK.

About DeepL DeepL builds AI-driven language solutions trusted by over 200,000 business clients and millions of users worldwide. Since 2017, our team has grown to more than 1,000 employees, with support from investors including Benchmark, IVP, and Index Ventures. Our platform offers human-like translation, advanced writing tools, and real-time voice translation, serving users in 228 countries. Our Mission and Culture We aim to lead in trusted AI technology, creating products that improve communication and help people connect. Our team values innovation, growth, and well-being. Employees often highlight our supportive culture and the real-world impact of our technology. Learn more about our work and team on LinkedIn, Instagram, and the DeepL Blog. Role Overview: Renewal Success Manager - EMEA Region Based in London, the Renewal Success Manager plays a key role in managing customer contract renewals across the EMEA region. This position focuses on building strong relationships, ensuring customers see ongoing value, and supporting long-term commercial partnerships. The Renewal Success Manager guides clients through the renewal process, aiming to retain and grow DeepL’s business relationships.

Job Title: Customer Success Lead (French Speaking)Salary: £50,000 - £55,000 + bonus + optionsLocation: Fulham, London (hybrid, 3 days in office)Join our dynamic team at Adzuna, a leading job search engine dedicated to transforming the job market. Since our inception in 2011, we've been committed to helping over 10 million monthly visitors across 19 markets find fulfilling job opportunities. Our reputation for excellence in salary transparency and gender pay equity has made us a trusted partner for governments and Fortune 500 companies alike.As a Customer Success Lead, you will play a pivotal role in nurturing our largest and most strategic French clients, elevating their experience with our cutting-edge recruitment advertising and employer branding solutions. In this vital position, you will be responsible for delivering exceptional account management, driving revenue growth, and ensuring our clients achieve their recruitment goals.Working within a collaborative team of 7 and reporting to the Head of Sales in the UK, you will manage a Customer Success Manager within our French team. Your insights and passion will help the sales team thrive, as you strive for excellence, inspire those around you, and take ownership of our collective success.What’s in it for you? At Adzuna, you’ll be part of a thriving scale-up that champions meaningful change in the global job market. This is a unique opportunity to work alongside a talented team and experienced leadership while making a tangible impact.

Join Hootsuite, a leader in social media management, as a Senior Customer Success Manager. In this pivotal role, you will be responsible for ensuring our French-speaking clients achieve their desired outcomes and maximize their use of our platform. You’ll serve as a trusted advisor, providing strategic guidance and support to enhance customer satisfaction and retention.Your expertise in customer relationship management and deep understanding of social media trends will empower clients to leverage our solutions effectively. If you're passionate about helping others succeed and thrive in a dynamic environment, we want to hear from you!

Become a Key Player at Pigment: The AI Revolution in Business PlanningPigment is an innovative AI-driven platform that is transforming the landscape of business planning and performance management. Our solution integrates people, data, and processes into a singular, intuitive platform that empowers teams—spanning Finance to HR—to develop, adapt, and align their strategic initiatives in real-time.Established in 2019, Pigment has quickly ascended to become one of the leading SaaS companies worldwide. Esteemed organizations such as Unilever, Snowflake, Siemens, and DPD leverage Pigment to make informed decisions and adeptly navigate their business landscapes.With a talented team of over 500 across cities like Paris, London, New York, San Francisco, and Toronto, we have successfully raised nearly $400M from top-tier investors and have been recognized as a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.At Pigment, we embrace intelligent risks, celebrate innovative ideas, and challenge conventional norms—all while fostering a collaborative environment. If you thrive on innovation and aspire to create a significant impact, we would love to connect with you.As the Renewals Manager, you will play a pivotal role in enhancing customer retention within Pigment's scaled segment by overseeing the complete renewal lifecycle. This position requires a unique blend of commercial insight and customer understanding, ensuring that clients continue to recognize the value of Pigment while navigating contractual discussions with assurance and accuracy. You will collaborate closely with Customer Success, Sales, and Legal teams to mitigate risks, forecast renewals effectively, and implement a consistent and scalable renewal strategy.

Role overview Quadient seeks a German-Speaking Customer Experience Advisor based in London. The position focuses on supporting clients and enhancing their satisfaction through attentive service. Daily tasks require fluency in German to communicate effectively and resolve issues. What you will do Respond to customer inquiries in German, addressing questions and concerns clearly Provide practical solutions and assistance to help clients benefit from Quadient’s services Maintain professionalism in every interaction, working to resolve issues efficiently Engage with a diverse range of clients, adapting to their needs and ensuring a positive experience Requirements Fluency in German Strong communication skills Dedication to excellent customer service Professional approach and attention to detail

Join Whatnot as a Sales Manager and leverage your German language skills to drive sales and foster relationships with clients. In this pivotal role, you will lead a team of sales professionals, strategizing and executing sales plans to meet and exceed revenue goals. We are looking for an enthusiastic leader who is passionate about sales and has a proven track record in building lasting partnerships.

Role overview Pylon Labs is looking for a Customer Success Manager (EMEA Lead) to join the team in London. This position focuses on building strong client relationships and guiding the customer experience across the EMEA region. The role combines direct client work with leadership responsibilities for the regional customer success team. What you will do Set direction and priorities for customer success in EMEA, leading the regional team. Engage directly with clients to understand their objectives and help them achieve value from Pylon Labs products and services. Create and update strategic account plans that reflect each client’s needs. Organize and lead regular check-ins with key accounts to track satisfaction and resolve issues. Identify upsell and cross-sell opportunities based on client feedback and usage trends. Build lasting partnerships that encourage retention and business growth. Location This role is based in London, UK, and supports clients throughout the EMEA region.

Join Horizontal Digital as a Senior Tech Lead and immerse yourself in a challenging role where your technical leadership will drive innovative solutions. As a key member of our team, you'll oversee project development, mentor junior engineers, and collaborate closely with cross-functional teams. Your expertise will guide our tech stack choices and ensure that our projects meet the highest standards of quality and efficiency.

Greetings! We're thrilled to have you here Are you on the lookout for an exciting new opportunity, or simply exploring the job market? You may have just found your next adventure! Join Lightspeed’s dynamic Support team as the first line of assistance for our valued customers. You will engage with a diverse range of inquiries, from basic education to in-depth hardware and software troubleshooting. Collaborating with our global teams, you will diagnose, troubleshoot, and resolve issues faced by our hospitality clients during their service operations.

Welcome to Lightspeed! Are you in search of an exciting new role or simply exploring your options? You’ve come to the right place!As a vital member of Lightspeed’s Support team, you will serve as the primary point of contact for our customers seeking assistance. You will address a diverse array of inquiries ranging from general education to hardware and software troubleshooting.You will collaborate closely with various global teams at Lightspeed to investigate, troubleshoot, test, and resolve issues faced by our hospitality clients during service.Your Responsibilities:Collaborate with a truly global, multilingual team available 24/7 across APAC, EMEA, and NOAM.Demonstrate flexibility in working days and shifts, including weekends.Engage enthusiastically and positively with hospitality customers, partners, and team members, upholding Lightspeed's Gold Class support standard via phone, chat, and email.Utilize consistent troubleshooting techniques to swiftly identify the root cause of customer issues and provide effective solutions.Document, track, and resolve interactions within our customer support platforms.Assist in identifying, reproducing, and escalating product issues and bugs to the Quality Assurance team, ensuring tracking through to resolution.Advocate for improvements to our products and services.Work within a defined schedule to ensure high availability of assistance for our customers, in collaboration with your manager.Your Qualifications:Experience in customer service and/or technical support, with a strong focus on detail and delivering exceptional customer experiences.Proficient verbal and written communication skills in German and English.Basic familiarity with common online, mobile, and desktop platforms, including iOS, Android, OSX, and Windows.Preferred Qualifications (not essential):Previous experience interacting with customers through phone, email, and ticketing systems.

Join our dynamic Community team at 1000heads as a Freelance Community Manager specializing in the German language. While this is not an immediate opening, we are eager to create a talent pool for future projects.At 1000heads, we are a passionate collective of social media enthusiasts dedicated to producing outstanding conversational content and campaigns for some of the world's leading brands. You will collaborate closely with experts across various fields, including Insights, Design, and Strategy, to deliver transformative social-first work for our clients. Your role will encompass everything from fostering engaging online discussions through quality-led moderation to developing and executing a compelling editorial vision for our clients. We believe that a brand's fans, united as a community, can become an unstoppable force.If you're a true specialist in social platforms, a curious and creative copywriter, and enjoy direct client interaction, this position is tailored for you. If you are driven by the opportunity to make a significant impact, gain insights into the broader workings of a social media agency, and influence strategy within a collaborative team, we would love to hear from you!

Join our dynamic team at AlphaSense as a Channel and Customer Research Associate where your skills in research and analysis will directly contribute to our mission of providing cutting-edge insights to our clients. In this role, you will leverage your fluency in German to conduct thorough market research, analyze customer data, and support our strategic initiatives.We are looking for a detail-oriented professional who thrives in a fast-paced environment and is eager to make a significant impact. Your contributions will be pivotal in enhancing our customer engagement strategies and driving our growth.

Join Our Mission to Combat Food Waste!At Winnow, we are passionately tackling the global issue of food waste, which represents a staggering $1 trillion problem and costs over 1% of the world’s GDP. We are searching for dynamic individuals who share our commitment to making a difference through technology in the food industry.Founded in London in 2013, Winnow is dedicated to helping the hospitality sector minimize food waste using innovative Internet of Things (IoT) tools. With operations in over 90 countries and partnerships with notable clients such as Accor Hotels, IKEA, IHG, and Marriott, we have successfully assisted thousands of establishments in reducing food waste by an average of over 50% by value. Our solutions not only enhance sustainability but also significantly improve profitability by up to 8%.Our latest technology, Winnow Vision, utilizes cutting-edge artificial intelligence to automatically monitor food waste, earning accolades at the World Economic Forum. As we continue to evolve and expand, we are proud to have been recognized as one of the Sunday Times Best Places to Work in 2025, a testament to our collaborative and purposeful culture.

About UsAt Sierra, we are revolutionizing the way businesses engage with their customers through innovative AI solutions. Our headquarters are located in San Francisco, and we are expanding globally with offices in Atlanta, New York, London, France, Singapore, and Japan.Our core values—Trust, Customer Obsession, Craftsmanship, Intensity, and Family—are fundamental to our culture and guide every aspect of our work. We are dedicated to fostering an environment that embodies these principles.Founded by industry leaders Bret Taylor and Clay Bavor, our team has a wealth of experience from top tech companies, including Google and Salesforce. Our leadership is committed to pushing the boundaries of AI technology.Your RoleGTM Technical Expert: Utilize your expertise to design and demonstrate Sierra's outstanding Agent product, providing tailored technical solutions to meet our customers' unique needs while addressing their inquiries.Cross-Functional Collaboration: Partner closely with our Sales, Product, and Engineering teams to enhance our go-to-market strategies and continuously refine our AI Agents based on customer feedback.Customer Leadership: Engage proactively with prospective clients as a technical leader, identifying their needs and ensuring the ongoing excellence of our AI solutions.What We SeekA minimum of 5 to 7 years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales roles.Outstanding verbal and written communication skills with professional fluency in both German and English.Demonstrated experience in creating and presenting product demonstrations, along with a strong background in customer engagement within GTM contexts.Proven ability to build relationships with potential customers, including executives and technical decision-makers.

Join Contentsquare, a pioneering experience intelligence platform that empowers organizations to decode the online journeys of their customers with ease. Our innovative, adaptable platform equips businesses with profound insights into every aspect of the digital experience.As a global frontrunner in experience analytics, we operate in 15 offices across the globe, and we are committed to sustainable growth. We seek passionate team members ready to make a significant impact and support our expansion.At Contentsquare, we strive to cultivate a diverse and inclusive workplace where every individual can learn and thrive. Our community is characterized by courage, empathy, and intentionality. We invite you to help simplify the complex for our clients, their customers, and one another.Caution: Beware of scammers impersonating Contentsquare. Authentic communications from our Talent Acquisition team will only originate from the contentsquare.com domain or @contentsquare-ext.com email addresses. For more details, please visit our careers blog.Role Overview:The Strategic Enterprise Success Manager is an integral member of our GTM Strategy organization within the Enterprise Customer Success EMEA team. In this role, you will manage a portfolio of 15-25 high-touch enterprise accounts in France and Switzerland, overseeing the complete customer lifecycle from onboarding to strategic adoption, executive engagement, and fostering conditions for renewal and growth. You will serve as a trusted advisor, leveraging your in-depth product knowledge and data-informed account management to drive tangible business results. You will collaborate closely with our post-sales teams including onboarding, sales, professional services, customer experience, and partnerships.Your Responsibilities:Establish trusted relationships with both operational and executive-level stakeholders, positioning yourself as a strategic advisor on critical digital business issues.Develop data-driven success plans aligned with clients' primary business objectives, ensuring robust retention strategies through effective mapping of strategic contacts within key accounts.Promote the adoption of all Contentsquare products, including Product Analytics from our acquisition of Heap, by assisting teams in utilizing event-based and retrospective behavioral data to enhance user activation, feature adoption, and retention across both web and mobile platforms.Advocate for Contentsquare's AI-driven capabilities, guiding clients from traditional workflows to AI-enhanced methodologies and best practices.

Become a Part of Our Exceptional Team as a German-Speaking Lifestyle Concierge!We are on the lookout for a passionate and professional German-speaking Lifestyle Concierge to enhance our vibrant team in the Luxury Lifestyle Management sector. In this pivotal role, you will serve as the primary point of contact for our distinguished clients, delivering personalized assistance and crafting unforgettable experiences that enrich their lives. Your expertise, meticulous attention to detail, and outstanding communication skills will be instrumental in addressing our clients' diverse needs and requests.Key Responsibilities:Handle a diverse array of requests, providing bespoke services related to travel, dining, events, and more.Leverage your local insights to offer tailored recommendations and customized solutions for our members.Develop and nurture strong relationships with clients, ensuring their needs are met with utmost efficiency and care.Perform comprehensive research and analysis to present the best options that align with members’ desires.Collaborate with various departments to elevate the overall service experience for our members, showcasing all aspects of Ten Group.Maintain detailed records of all interactions and requests to ensure personalized and consistent service delivery.Contribute to the team's success by sharing valuable insights and experiences.Provide exceptional customer service and actively seek feedback to foster continuous improvement.

AlixPartners supports organizations facing complex business challenges, moving quickly from analysis to practical solutions. The firm emphasizes diversity and inclusion, aiming to foster an environment where people can bring their authentic selves to work and pursue growth and equity. Ongoing updates to policies and practices reflect a commitment to supporting employees, clients, and the broader community. Work model This Engagement Accounting Manager position is based in London and follows a hybrid schedule. Team members spend Tuesdays, Wednesdays, and Thursdays onsite at the AlixPartners office. Mondays and Fridays offer the flexibility to work remotely. This structure is intended to balance in-person collaboration with work-life integration.