Lead Product Analyst - Onboarding

Join Wise as a Lead Product Analyst specializing in onboarding processes. In this role, you will be a key player in analyzing user experience data, identifying improvement opportunities, and collaborating with cross-functional teams to enhance our onboarding journey. Your analytical skills will help us optimize our processes, ensuring a seamless experience f…

Role overview Wise is seeking a Product Lead to focus on the Onboarding Experience. This London-based role centers on making the first steps for new users straightforward and engaging. The Product Lead will oversee projects that help users get started smoothly with the Wise platform. What you will do Lead initiatives to improve and streamline the onboarding journey for Wise users Shape product strategies that help users succeed from their very first interaction Create and implement solutions that ensure onboarding is clear and welcoming Location This role is located in London.

Wise is seeking a strategic and analytical Lead Product Analyst to join our dynamic team in London. In this pivotal role, you will leverage data to drive product decisions, enhance user experiences, and optimize our offerings. Your expertise in data analysis and product development will be essential in shaping the future of our financial services.As a Lead Product Analyst, you will collaborate closely with product managers and engineers, utilizing your analytical skills to identify key insights and trends. You will be responsible for developing metrics to measure product performance and drive actionable insights that align with our business goals.

Join Wise as a Lead Product Analyst and be at the forefront of our mission to make money transfers faster and more affordable. In this role, you will leverage your analytical skills to drive product insights, influence decision-making, and enhance the user experience. You will collaborate with cross-functional teams to identify opportunities and solve complex problems.

As a Lead Product Analyst at Wise, you will play a pivotal role in shaping our product strategy across Europe and the UK. You will leverage your analytical expertise to drive data-informed decisions, collaborating closely with cross-functional teams to enhance our product offerings and optimize user experience.In this dynamic position, you will be responsible for identifying key performance indicators, analyzing user behavior, and translating data insights into actionable recommendations. Your ability to communicate complex findings in a clear and engaging manner will be essential as you partner with product managers and engineers to prioritize features that deliver real value to our customers.

About AcousticAcoustic is a forward-thinking software platform that empowers organizations worldwide to optimize their marketing communications. As a rapidly expanding SaaS company, we are dedicated to developing cutting-edge marketing technology that enables businesses to engage customers with personalized, data-driven interactions at scale. Our work culture is diverse, fast-paced, and collaborative, yet remains welcoming and open. We appreciate team members who excel in communication, thrive in cross-functional settings, and relish tackling intricate challenges together.Position OverviewAs an Onboarding Product Specialist, you will play a vital role in guiding customers to fully embrace our MarTech software platform. You will build strong relationships with key stakeholders and orchestrate a structured onboarding experience. Your responsibilities will include collaborating closely with clients to document their goals, facilitating product training, gathering necessary documentation for our Provisioning Specialists to set up their Acoustic account, importing data, and successfully launching the product for their teams.You will oversee a portfolio of onboarding projects that span various industries and regions. Additionally, you will collaborate with various Acoustic teams and integration partners as you navigate clients through their onboarding journeys. Key ResponsibilitiesOnboarding DeliveryInitiate onboarding processes within our Customer Onboarding Team, engaging with partners and familiarizing yourself with the Acoustic methodology.Collaborate with clients to evaluate their objectives and existing business practices, ensuring alignment during onboarding, appropriate account setup, and implementation backing.Monitor task progress against timelines, coordinate with internal personnel, and ensure that all milestones are achieved punctually.Design and present training programs using Microsoft Teams and recorded webinars.Evaluate, monitor, and analyze results to continuously refine onboarding initiatives.Manage the complete project delivery for each onboarding engagement, encompassing planning, risk assessment, and stakeholder communication.Keep precise and current project documentation, including onboarding plans, status updates, and post-onboarding evaluations.Customer ExperienceAim for 100% customer satisfaction throughout the onboarding journey.Serve as the voice of the customer, collaborating with Provisioning, Sales, Product, Services, and Customer Success teams to deliver an unparalleled experience.Establish yourself as a trusted resource and support point within the Customer Onboarding Team.Operational StandardsAdhere to all personnel and security policies.Comply with billable and client utilization targets as set by management.Proactively identify and implement improvements to enhance the onboarding process.

Ebury helps businesses expand internationally and values practical problem-solving, teamwork, and innovation. Team members contribute in an environment where efforts are recognized and everyone is encouraged to reach their goals. Role overview The KYC Onboarding Analyst is based in London, spending four days per week in the office and one day working remotely. This position plays a key part in onboarding corporate clients by managing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD). The analyst ensures compliance with all relevant regulations and maintains direct contact with clients to support a high standard of onboarding. What you will do Carry out detailed CDD and EDD checks for both new and existing corporate clients. Examine complex ownership structures and transaction activity to guide risk assessments. Communicate with clients to collect required information and clarify onboarding steps. Oversee a personal portfolio of onboarding cases, balancing priorities and meeting deadlines. Work with other teams to refine processes and improve the client experience. Requirements Background in CDD and EDD within the financial services sector. Knowledge of financial crime risks and compliance standards. Strong analytical skills for interpreting complex data and structures. Excellent organization and attention to detail. Clear, confident communicator. Proactive and able to work effectively within a team. What Ebury offers Join a supportive team that values security and forward thinking. This role offers the chance to contribute to safer financial outcomes for clients while developing your career within a dedicated onboarding team.

About LendableAt Lendable, our mission is to create unparalleled technology solutions that empower individuals to access credit and save money effectively. As one of the fastest-growing fintech companies in the UK, we have made significant strides since our inception:Recognized as one of the UK's newest unicorns with a dynamic team of over 700 talented individuals.Ranked among the top tech companies in rapid growth.Achieved profitability since 2017.Supported by esteemed investors such as Balderton Capital and Goldman Sachs.Highly rated by customers, boasting a 4.9 rating from tens of thousands of reviews on Trustpilot.We have successfully redesigned and improved the Big Three consumer finance products: loans, credit cards, and car finance, allowing our customers to receive funds in minutes rather than days.As we continue to expand, our focus is on penetrating the two largest Western markets (the UK and the US), where trillions of financial products are tied up in outdated banking systems.Join Our Team If You Want ToTake ownership of your work from day one, making impactful decisions that influence the trajectory and success of Lendable.Collaborate with a team of exceptional individuals who are determined to solve problems and develop innovative solutions.Leverage cutting-edge technology, incorporating new data sources, machine learning, and AI to streamline processes.About the RoleWe are searching for an experienced Lead Product Analyst to spearhead product analytics within our rapidly evolving multi-product application. In this influential role, you will uncover critical insights that enhance our Zable app, utilized by over 1 million customers on both iOS and Android platforms. Your analytical expertise will directly impact product strategy and significantly improve our core user experience.As the primary analytical advocate for our Zable app, you will manage the entire experimentation lifecycle, influencing user experience decisions and driving product enhancements.

Join Wise as a Lead Product Analyst in our Consumer Account team, where you will leverage data-driven insights to shape the future of our products. Your role will involve collaborating with cross-functional teams to analyze user behavior, identify opportunities for improvement, and drive product enhancements that resonate with our customers.

We are seeking a dynamic and experienced Lead Product Analyst to join our Business Account Management team at Wise. In this role, you will be responsible for analyzing product performance, driving insights, and making data-driven decisions that enhance our business offerings. You will work closely with cross-functional teams to identify opportunities for improvement and lead initiatives that align with our strategic goals.As a Lead Product Analyst, your expertise will be pivotal in shaping the future of our product strategy. You will leverage your analytical skills to interpret complex datasets, uncover trends, and provide actionable recommendations to stakeholders.

We are seeking a passionate and innovative Group Design Lead to spearhead our Global KYC Onboarding initiatives at Wise. In this pivotal role, you will lead a team of designers to enhance the onboarding experience for our customers, ensuring compliance and efficiency while maintaining our user-centric approach. You will collaborate closely with cross-functional teams, driving the design vision and strategy that aligns with our mission to make money work for everyone.

Join Wise as a Senior Product Compliance Manager specializing in KYC (Know Your Customer) and Onboarding. In this impactful role, you will ensure robust compliance frameworks and lead initiatives that enhance customer onboarding processes while aligning with regulatory standards.

Join Talan as a Business Analyst specializing in Client Onboarding and FX e-Trading. In this critical role, you will collaborate with cross-functional teams to drive the onboarding process for clients in the fast-paced foreign exchange trading sector. Your analytical skills will be key in identifying improvement opportunities, optimizing client experiences, and enhancing operational efficiency.

Role overview Talan is hiring a Back-Office Digital Portal Business Analyst in London. The focus of this position is to enhance the onboarding journey for new users by refining digital solutions and ensuring a smooth start for each person joining the platform. Key responsibilities Collaborate with teams from multiple departments to gather and clarify requirements for the digital portal. Analyze user feedback to spot pain points and suggest improvements. Contribute to strategies that boost user engagement and satisfaction throughout the onboarding process. Collaboration This role requires frequent interaction with colleagues from various functions. The goal is to align onboarding processes with both user needs and broader business objectives.

About the Role At SumUp, our mission is to bridge the gap between merchants and consumers, empowering local communities to flourish. With SumUp Pay, we are innovating a banking experience that connects individuals to the small businesses they adore while facilitating free transactions for our merchants. SumUp Pay simplifies financial management for consumers, enhances everyday spending, and fortifies the bond between them and local merchants, delivering value and fostering growth for community businesses. This pivotal role offers the chance to influence our global strategy at a rapid pace, tackling diverse topics and opportunities. Your strategic acumen, creative problem-solving, and relentless drive will be essential as you lead initiatives within the Consumer Tribe, dedicated to expanding SumUp Pay and enhancing the consumer-merchant relationship while collaborating across the organization.

Join Wise as a Content Design Lead focusing on Consumer Onboarding. In this pivotal role, you will craft and lead the creation of engaging content that enhances the onboarding experience for our users. Your insights will shape how we communicate with our audience, ensuring clarity and user engagement. You’ll collaborate closely with product teams to align content strategies with user needs.

About SwapSwap is a pioneering force in the realm of modern agentic commerce, serving as the only AI-native platform that seamlessly integrates backend operations with a visionary storefront experience.Designed for brands aiming to sell anything, anywhere, Swap centralizes global operations, enhances intelligent workflows, and empowers margin-protecting decisions through real-time data and capabilities. Our product offerings include cross-border transactions, tax solutions, returns management, demand planning, and our groundbreaking agentic storefront, which provides merchants with comprehensive transparency and the ability to make informed decisions confidently.At Swap, we are committed to cultivating a culture that prioritizes clarity, creativity, and shared ownership as we revolutionize the landscape of global commerce.About the RoleWe are seeking an enthusiastic and practical Lead Analyst to join our expanding team of embedded business analysts, dedicated to driving commercial value within our data-centric SaaS ecommerce ecosystem.This pivotal leadership position allows for substantial ownership and the opportunity to influence how data and insights drive decision-making throughout the organization. You will lead a small team of analysts embedded within critical departments, ensuring they produce high-impact commercial insights. Additionally, you will oversee the analysis and reporting that fuels our business—from internal commercial insights for Sales and Finance to the reliable data that supports our customer-facing agentic systems.We are looking for a hands-on leader who is eager to mentor the team, shape our analytics vision, and ensure our analyses yield measurable commercial success. If you thrive in a dynamic, collaborative environment with a strong sense of ownership and impact, and possess robust commercial acumen, we would love to hear from you!Key ResponsibilitiesStrategic Business Partnering & Roadmap Alignment: Serve as the main point of contact between the data function and key business stakeholders (e.g., VP of Sales, Head of Product). Translate broad business inquiries into actionable analytical roadmaps, ensuring the embedded team focuses on tasks that directly affect ARR, retention, and operational efficiency.Team Leadership & Technical Standardization: Manage and mentor a compact team, conducting code reviews and promoting professional development. Establish and uphold technical standards (SQL style guides, Git version control, dbt modeling) for reusable, scalable, and maintainable code across the organization.Advanced SaaS Metrics & Performance Analysis: Lead the identification and monitoring of key SaaS KPIs (e.g., NRR, CAC Payback, LTV:CAC, Churn, Usage Frequency)....

Wise is looking for a Lead Data Analyst focused on Pricing to help shape pricing strategies and support data-driven decisions. This position is based in London and works closely with teams across the company. Role overview This role centers on analyzing and optimizing pricing models. The Lead Data Analyst will review market trends, assess data, and recommend adjustments to support Wise’s business goals. Collaboration Working with cross-functional teams is a key part of this position. Expect to share insights, coordinate on projects, and ensure pricing strategies remain relevant and competitive. Requirements Strong analytical skills Experience with pricing models Ability to interpret market data and trends Comfort working with teams across different functions

Wise is looking for a Senior Product Analyst to focus on screening processes in London. This position centers on using data to guide product development and improve how users interact with Wise products. Role overview This role involves analyzing data trends related to screening, working closely with teams across the company, and supporting strategic decisions. The Senior Product Analyst will play a key part in shaping how screening features are built and refined. What you will do Examine data patterns to identify opportunities and challenges in screening processes Collaborate with product, engineering, and other teams to inform development Contribute insights that help guide product strategy and improve user experiences Requirements Experience in product analysis or a related data-driven role Strong ability to interpret data and communicate findings Comfort working with cross-functional teams

Wise is seeking a Lead Analyst focused on Financial Crime in London. This position plays a key part in protecting financial systems and ensuring compliance. Role overview The Lead Analyst examines complex data to identify potential risks related to financial crime. The work involves developing strategies that help reduce those risks and strengthen Wise’s compliance processes. Collaboration This role works closely with teams across the company. Coordinating with colleagues in different functions is essential to improve the overall approach to financial crime prevention. Requirements Experience analyzing large and complex data sets Ability to develop risk mitigation strategies Strong collaboration skills with cross-functional teams