Learning & Development Lead - Customer Success and Revenue Growth

Ebury empowers ambitious businesses to achieve global growth, and we extend this commitment to our employees. We cultivate an innovative and collaborative environment, encouraging problem-solving and ensuring that every team member feels valued, supported, and empowered to excel.If you are a collaborative individual eager to revolutionize how businesses oper…

Ebury empowers ambitious businesses to achieve global success, and we extend the same philosophy to our team members. We foster a culture of innovation, collaboration, and problem-solving, creating an environment where everyone feels valued, supported, and empowered to thrive.If you are a collaborative professional eager to revolutionize global business operations, connect with us—we would love to explore how Ebury can fast-track your career and enable you to shape the future.Sales Enablement Lead - Customer Success / Revenue Growth L&DEbury London Office - Hybrid: 4 days in-office, 1 day remote per weekRole:As the Sales Enablement Lead, you will design and implement a learning framework for our global team of 200 Client Portfolio Managers across 30 countries. Your focus will be on deploying modern, scalable, and AI-driven solutions to ensure a high-performing and well-informed account management team.Global Onboarding: Design, implement, and manage a structured training journey for new Client Portfolio Managers to ensure rapid productivity.Continuous Micro Learning: Deliver a steady stream of engaging training on product features, system updates, and client management best practices.AI-Powered Scaling: Leverage AI technologies to personalize and track learning across multiple regions.Performance Alignment: Collaborate with global and regional sales leaders to identify skills gaps and align all L&D initiatives to focus on high-impact areas.Evaluation: Assess whether learning is applied effectively and leads to measurable positive business outcomes.Career Path & Talent Development: Support promotion criteria and identify high-potential employees for future leadership or specialized roles.

Join Contentsquare as a Customer Success Operations Lead, where you will play a pivotal role in enhancing the customer experience and driving operational excellence. You will collaborate with cross-functional teams to define and execute strategies that ensure our customers achieve their desired outcomes while maximizing the value of our platform.Your responsibilities will include analyzing customer data, developing reports, and implementing processes that improve customer engagement. You will also lead initiatives that promote customer satisfaction and retention, making a significant impact on our overall success.

Role overview Pylon Labs is looking for a Customer Success Manager (EMEA Lead) to join the team in London. This position focuses on building strong client relationships and guiding the customer experience across the EMEA region. The role combines direct client work with leadership responsibilities for the regional customer success team. What you will do Set direction and priorities for customer success in EMEA, leading the regional team. Engage directly with clients to understand their objectives and help them achieve value from Pylon Labs products and services. Create and update strategic account plans that reflect each client’s needs. Organize and lead regular check-ins with key accounts to track satisfaction and resolve issues. Identify upsell and cross-sell opportunities based on client feedback and usage trends. Build lasting partnerships that encourage retention and business growth. Location This role is based in London, UK, and supports clients throughout the EMEA region.

Join Vitesse - the premier treasury and payment partner for the insurance sector!Your next career opportunity is here!Be part of a team that is transforming the payments landscape.About Us:At Vitesse, we transcend the traditional payments platform—we are the reliable financial backbone that connects the global insurance ecosystem. Our solution is specifically designed for insurers, brokers, MGAs, and TPAs, offering a unified platform that optimizes claims funds, facilitates real-time global payments, and provides comprehensive financial control. Our achievements speak volumes: over $20 billion in payments across more than 200 countries, with hundreds of millions returned to insurers’ balance sheets. We are fully licensed in the UK (FCA), Europe (DNB), and New York (NYDFS), supported by a dynamic team of over 260 professionals worldwide. Following a successful $93 million Series C funding round from KKR, we are poised for significant growth across Europe and the US, and we invite you to help us shape the future of insurance solutions.About the Role:The Customer Success Lead will act as a player-manager, guiding the daily operations of the Customer Success team while simultaneously managing a portfolio of strategic customer accounts. This role is pivotal in overseeing the complete post-sale customer journey, enhancing product adoption, promoting value realization, and ensuring strong renewal and expansion results for both individual accounts and the broader team.In this role, you will develop team strategy, operational excellence, and scalable processes by creating and implementing playbooks, integrating performance metrics, and spearheading initiatives that maximize customer success and business impact. You and your team will redefine the platform experience, ensuring measurable value for every customer from onboarding through the entire lifecycle.This position requires extensive cross-functional leadership, closely collaborating with Sales, Solutions, Pre-Sales, and Operations teams to streamline workflows, inform account strategies, and achieve measurable business outcomes. This role merges strategic leadership, operational execution, and direct customer engagement, ensuring both individual accounts and the overall portfolio achieve significant success while enhancing the team’s expertise and abilities.

We are thrilled to present an exciting new role in our Customer Team for a Customer Success Team Lead (also known as Pod Lead). In this pivotal position, you will lead and inspire a talented team of Customer Success Managers (affectionately referred to as Brand Champions), while also overseeing a select portfolio of key accounts, driving both client retention and growth within our local market.Your responsibilities will include cultivating robust relationships, educating clients on leveraging data to meet their brand and marketing objectives, and providing coaching and training to your team on exemplary account management practices. You will serve as a crucial advocate for senior stakeholders across significant accounts, ensuring their needs are met and exceeded.Tracksuit is more than just a platform; we are dedicated to building a dynamic community for brand marketers and ambitious leaders of growth brands. This role is essential to fostering customer satisfaction through relationship management and outstanding customer engagement.

CoreWeave is The Essential Cloud for AI™, designed by pioneers for pioneers. Our platform empowers innovators to develop and scale AI solutions confidently. Trusted by top AI laboratories, startups, and global corporations, CoreWeave integrates exceptional infrastructure performance with profound technical expertise to catalyze breakthroughs, transforming compute into capability. Established in 2017, CoreWeave became publicly traded on Nasdaq (CRWV) in March 2025. Discover more at www.coreweave.com. We are proud to be a Living Wage accredited Employer. Your Role:The Physical AI Field Engineering team at CoreWeave is dedicated to implementing AI solutions within enterprise engineering organizations, ensuring customers derive tangible value from machine learning applications. This team collaborates across various engineering disciplines to convert complex test and simulation datasets into actionable insights, enabling customers to enhance engineering decisions and accelerate product development.As a Lead Customer Success Engineer, you will act as a technical delivery leader, orchestrating multiple workstreams and ensuring customer engagements yield reliable, high-quality outcomes. By merging technical expertise with project leadership, you will play a pivotal role in conveying complex technical execution into clear customer value.Key Responsibilities:Lead the delivery of AI solutions for key customer engagements.Design and oversee comprehensive technical delivery, translating intricate customer objectives into structured workstreams, milestones, and measurable outcomes.Coordinate execution across product, engineering, and data science teams, serving as the primary technical point of accountability for customer deliverables.Guarantee that complex AI deployments are executed reliably, punctually, and with clear value for customer stakeholders.Who You Are:Over 6 years of experience leading complex technical projects or delivery programs for enterprise engineering clients.Proven track record in designing technical solutions that drive measurable outcomes.

Role Overview Wise is hiring a Global Customer Success Lead for Account Specialists in London. This position shapes how account specialists support customers worldwide, with a focus on improving service quality and satisfaction across different markets. What You Will Do Lead and mentor a team of account specialists serving global customers Equip the team with tools and knowledge to deliver strong support Promote high standards for customer care and satisfaction Apply customer relationship management skills to strengthen team performance Encourage a culture of excellence and continuous improvement within the group What Helps for Success Experience managing or leading customer-facing teams Background in customer relationship management Strong leadership and communication skills Ability to work across multiple markets and cultures

AVK SEG UK Ltd is hiring two Learning and Development Specialists to join the growing Learning and Development team in London. These roles play a key part in shaping employee growth and supporting the company’s evolving approach to learning and talent development. About AVK AVK powers the future of data as the largest provider of power solutions for data centers, AI infrastructure, and leading organizations across the UK and Europe. The company focuses on sustainable and innovative energy solutions that help redefine how the data center industry connects with power. Role Overview Both positions will work closely with business leaders, subject matter experts, and external partners to design and deliver learning programs that improve performance and prepare employees for future challenges. Role 1: Early Careers & Future Talent Lead Early Careers initiatives, including apprenticeships, graduate schemes, and trainee programs. Design learning curricula that balance technical skills, professional growth, and behavioral development. Manage relationships with training providers, colleges, and accreditation bodies. Oversee cohort management: development planning, progress tracking, and communication with stakeholders. Support managers in developing early-career colleagues. Role 2: Career Development & Technical Capability Create and maintain career development frameworks and progression pathways across the business. Work with subject matter experts to build structured technical learning paths. Facilitate workshops, programs, and blended learning experiences. Drive initiatives that embed knowledge sharing and encourage continuous learning. Develop scalable learning solutions that support business goals. Evaluate learning impact and improve offerings over time. Shared Responsibilities Work with stakeholders to identify learning needs and set priorities. Contribute to the Learning and Development strategy and roadmap. Use data and feedback to improve learning effectiveness. Promote a culture focused on learning, development, and strong performance.

Role overview Oliver seeks a Client Growth Lead in London to help expand its client base. This role focuses on planning and carrying out client acquisition strategies, building strong relationships, and supporting customer satisfaction. What you will do Develop and implement client acquisition plans Maintain and strengthen relationships with clients Work to improve customer satisfaction across accounts

Are you a commercially driven professional with exceptional project management expertise ready to guide stakeholders in launching innovative propositions on schedule?We are seeking a Customer Monetisation Launch Lead to spearhead our digital customer membership and monetisation growth strategy.Your mission will be to identify, create, and launch enticing direct-to-consumer digital offerings that resonate with our audiences and generate revenue.You will explore MVP opportunities across our diverse portfolio of brands, establish stringent timelines, and lead cross-functional teams (Tech, Editorial, Product, Marketing) to ensure successful launches.Key ResponsibilitiesAs a pivotal member reporting to the Head of Digital Customer - Engagement, Membership & Monetisation, you will drive the swift execution of new digital membership, monetisation, and subscription revenue streams. These include premium membership tiers, micro-transactions, and educational bundles.With a strong focus on delivery, you will manage the project pipeline from concept to live MVP.Your extensive project management experience will be crucial, excelling in a matrix organization where you ensure every stakeholder understands their responsibilities and deadlines.You will uncover opportunities, launch MVPs swiftly, and validate their commercial potential.Qualifications that Set You ApartProven experience in project management, proposition, or product roles, preferably in the Publishing/Media sector.Demonstrated success in rapidly bringing propositions, products, or campaigns to market within strict timelines.Experience in owning launch KPIs and proficiency in creating basic financial models and projections.Ability to manage complex, multi-stakeholder projects with a solution-oriented mindset and a proactive 'get things done' attitude.Proficient in leading without formal authority, effectively influencing and organizing diverse teams to prioritize and deliver on your projects.Strong understanding of the balance between perfection and speed to market, with hands-on experience in simplifying complex ideas into deliverable MVPs.A comprehensive grasp of how your work translates into revenue, comfortable with owning KPIs.What We OfferThe salary range for this role is £40,000 - £50,000.This position is hybrid, requiring three days in our London office and two days working from home.In addition, enjoy a range of fantastic perks, including:Unlimited leave, reflecting our trust in you to manage your workload effectively.When we achieve our targets, you'll receive a share of our profits as a bonus.Refer a friend and earn a reward when they join Future.Comprehensive well-being support through our Colleague Assistant Programs.Opportunity to participate in our Share Incentive Plan by purchasing shares in Future.Internal job family level: P5About UsFuture PLC is a dynamic and innovative company committed to driving digital transformation and delivering exceptional value to our customers.

TL;DRAt Tilt, we are revolutionizing the world of live commerce, placing our sellers at the core of our mission. We are on the lookout for a Seller Success Lead, a dedicated individual who is willing to dive into the details—whether it’s managing a Zendesk queue or transforming every ticket into actionable insights.About Tilt Tilt's vision is straightforward: Make Commerce Alive.The traditional e-commerce landscape, dominated by plain store website builders and impersonal marketplaces, is rapidly becoming outdated. It was designed for transactional experiences, not for the vibrant community-driven merchants of today.In the UK alone, millions of diverse shoppers—from sneaker enthusiasts to nostalgic Y2K fans, collectors, and parents—are tapping into the potential of Tilt. Our platform has empowered sellers to achieve over £1M in earnings, with many exceeding the UK median income.And this is just the beginning.Your Mission We seek our inaugural Seller Success Lead—a person who understands that exceptional seller support is not merely a cost center but a crucial growth engine. The success and retention of Tilt's sellers hinge on our ability to respond swiftly and intelligently to their challenges.This role blends operational responsibilities with analytical insights. You will actively resolve tickets and also step back to investigate the root causes of these issues to implement long-lasting solutions.What You'll Do - Oversee the comprehensive seller success journey across all Tilt markets (GB, ES, IT, PL), from initial contact to resolution.- Take a hands-on approach in Zendesk: triaging, resolving, and responding to seller inquiries, especially in the early stages before building out a team or creating a playbook.- Establish the seller success infrastructure from the ground up: including macros, escalation pathways, SLA frameworks, categorization systems, and resolution processes.- Analyze ticket data to extract product and operational insights—identifying recurring issues, communicating them to product and engineering teams, and ensuring resolutions are implemented to prevent recurrence.- Develop and maintain a seller-facing knowledge base and self-service resources (FAQs, help center articles, how-to guides) aimed at reducing incoming ticket volume over time.- Create reporting tools and dashboards to provide leadership with visibility into ticket volume, resolution times, CSAT, and prevalent seller challenges by market.

About UsIn May 2025, Equals Money merged with Railsr, two prominent fintech pioneers known for their complementary strengths. This strategic alliance combines Equals’ exceptional expertise in currency and payments with Railsr’s innovative embedded finance and card-issuing technology. Together, we have crafted a cutting-edge financial services platform that boasts the scale, infrastructure, and agility required to cater to clients across various industries and geographies.Supported by a regulated framework and sophisticated payment technologies, we are committed to delivering seamless, scalable solutions while ensuring the personal service and trusted experience that our clients value.Job Overview:Equals Railsr is seeking a dynamic Revenue Enablement Manager to empower our revenue-focused teams (Sales, Marketing, and Customer Success) by ensuring they are fully trained, aligned, and operating efficiently throughout the entire revenue lifecycle.In this pivotal role, reporting to the Head of Revenue Operations, you will collaborate with the Revenue Operations team to guarantee the successful adoption of new systems, processes, and methodologies. This position is both strategic and operational, centered on enhancing commercial capabilities and boosting efficiency across the organization.Key Responsibilities:Develop and implement onboarding and ongoing training programs for Sales, Marketing, and Customer Success teams.Create and maintain comprehensive playbooks, process documentation, and training materials that align with go-to-market strategies.Work closely with the Revenue Operations team to facilitate the adoption of new tools and processes among Sales, Marketing, and Customer Success teams.Identify gaps in skills, processes, and knowledge across teams, and execute targeted improvements.Provide structured insights and feedback to leadership on team performance, skill gaps, and process enhancements.Accountable for measuring enablement effectiveness through adoption rates, productivity improvements, reduced time-to-competency, and contributions to pipeline growth and deal quality.Offer constructive feedback to Revenue Operations and go-to-market teams to refine processes, workflows, and system designs.Support change management initiatives and ensure cross-functional alignment.

Location: London (4 days in office, 1 day remote each week) Ebury helps businesses expand internationally and values innovation, collaboration, and an inclusive culture. The company encourages every team member to succeed and contribute ideas. Role overview This AI Product Manager position centers on building an Internal AI Copilot for the Client Portfolio Management team. The Copilot will support Account Managers by providing proactive insights for client retention and growth. Using client transaction data, market trends, and risk signals, the tool aims to reduce churn, highlight upsell opportunities such as cross-border payments or FX hedging, and increase client lifetime value. What you will do Lead the design and rollout of AI-powered solutions for the Client Portfolio Management team. Equip Account Managers with actionable insights to support retention, upselling, and revenue growth. Work closely with cross-functional teams to align the Copilot’s features with business needs. Analyze client histories, market data, and risk indicators to guide product development. Prioritize solutions that directly influence client retention and drive revenue generation.

Join Xero as the Head of Customer Success, where you will lead our dedicated team to enhance customer satisfaction and drive engagement. In this strategic role, you will develop and implement robust customer success initiatives, ensuring our clients achieve their desired outcomes. Your leadership will inspire a culture of excellence and continuous improvement, fostering strong relationships with our valued customers.

About Heidi HealthHeidi Health is pioneering an AI Care Partner designed to assist clinicians at every stage, from documentation to the delivery of care. Our mission is to enhance healthcare capabilities while ensuring a profoundly human touch. In just 18 months, we've reclaimed over 18 million hours for healthcare professionals and have facilitated more than 73 million patient visits. Currently, our technology underpins over two million patient interactions weekly across 116 countries and is available in more than 110 languages.Founded by healthcare professionals, Heidi Health unites a diverse team of clinicians, engineers, designers, scientists, and creative minds, all striving towards a common goal: strengthening the essential human connection in healthcare.With nearly $100 million in funding, we are expanding our reach across the USA, UK, Canada, and Europe, partnering with major health systems such as the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health.We act swiftly to address critical needs while remaining anchored in proven methodologies, as we shape the future of healthcare. Are you ready to take on this challenge?Position OverviewWe are seeking a dynamic and strategic Revenue Enablement Specialist (UK) to develop, implement, and scale exceptional enablement programs across our global Go-To-Market (GTM) organization. Reporting directly to the Global Head of Revenue Enablement, you will be responsible for crafting and executing onboarding, product training, sales process enablement, and competency programs that empower our UK sales and customer success teams to excel.This role will involve bridging the gap between Product, Sales, Customer Success, Revenue Operations, and organizational objectives by equipping our UK commercial teams with essential tools, resources, and training to elevate their performance and drive business growth. You will be instrumental in ensuring our sales and success teams are consistently prepared to engage effectively with prospects and customers, thereby advancing our mission to transform healthcare.

About MixpanelMixpanel is an innovative event analytics platform designed for builders who require immediate insights from their data—no SQL expertise needed. By enabling everyone in the organization to visualize and learn from the effects of their contributions on product, marketing, and company revenue metrics, we empower teams to make informed decisions.With over 9,000 paying clients, including renowned companies like Netflix, Pinterest, Sweetgreen, and Samsara, Mixpanel helps organizations understand their customers and track progress effectively. We are dedicated to offering the most comprehensive and trustworthy analytics platform that is accessible and relied upon by all.About the Customer Success TeamThe Customer Success & Solutions Engineering teams at Mixpanel are dedicated analytics consultants who integrate with our enterprise clients to achieve their business objectives. We engage with prospects and clients across the customer journey to comprehend what adds value, acting as the technical partner to our Sales team to fulfill that value. You will collaborate closely with Account Executives, Account Managers, Product, Engineering, and Support teams to successfully implement self-serve analytics in our customers' organizations, manage change effectively, and execute technical projects and services that enhance customer satisfaction and drive ROI on their Mixpanel investment.About the RoleAs a Customer Success Architect, you will engage with customers at every stage of their journey to discern what drives value, from pre-sales proof of concepts to illustrate rapid time to value, to post-sales onboarding and implementation, ensuring customers are set for sustainable success with scalable implementations and best practices in data governance. Throughout the customer lifecycle, you will explore how analytics can propel business value and advise them on optimizing the Mixpanel experience, including managing change during the rollout, defining and achieving ROI, and pinpointing areas for enhancement in their current analytics usage. For large enterprise clients, following onboarding, you will also work with Account Managers to foster data trust and product adoption among over 100 end-user teams through a structured change management rollout approach.

Role Overview impact is hiring a Customer Success Manager in London. This role focuses on helping clients reach their goals and get the most value from our solutions. Building strong relationships and supporting customer satisfaction are central to this position. What You Will Do Support clients as they use our products and services Work closely with customers to understand their needs and objectives Strengthen long-term relationships to encourage continued success Help clients resolve issues and make the most of our offerings What We Look For Proactive approach to client support Strong focus on customer satisfaction Ability to build and maintain trust with clients

At Choco, we are dedicated to transforming the global food system into a sustainable model by revolutionizing the methods of selling, ordering, distributing, and financing food. Our AI-driven software seamlessly connects distributors with customers, promoting efficiency and reducing waste. Tackling a challenge of this scale demands exceptional talent—are you ready to make an impact?Join us in our mission: https://bit.ly/4fyXonBWe are actively seeking a Senior Customer Success Operations Manager to fortify the operational backbone of our post-sales revenue engine. You will enhance renewal forecasting, boost revenue predictability, and optimize the systems and data architecture that are crucial for retention and expansion.In this pivotal role, you will collaborate across Customer Success, Finance, BI, and Systems, influencing decision-making processes and determining revenue outcomes. This is a senior individual contributor position ideal for someone experienced in developing post-sales operations within scaling B2B SaaS contexts who is eager to take ownership of a function critical to our revenue success.

At NiCE, we embrace challenges and push beyond our limits. As ambitious game changers, we strive for excellence in every endeavor. If you share our passion for innovation and success, we offer a career opportunity that will ignite your potential.What Does the Role Entail?As a Customer Success Manager, you will take charge of fostering enduring relationships with our key NiCE CX customers post-purchase and throughout their product implementation journey. You will be their trusted advocate, ensuring they realize the full value of our solutions.Your engagement with customers will begin before they launch our contact center platform, and you will remain closely involved to guarantee adoption, measurable ROI, and long-term success.Our team comprises experienced customer success professionals who are dedicated to surpassing customer expectations. You will manage multiple high-touch, complex enterprise accounts, driving the adoption of AI-powered capabilities and enhancing overall customer experience.In partnership with customers, you will guide them in utilizing NiCE technology effectively, expanding usage, and nurturing long-term, loyal relationships. Your assigned accounts may include those with premium service packages, necessitating high levels of engagement and strategic guidance.Engagements with customers will occur through various channels including phone, email, chat, and video conferencing, with in-person visits as necessary. Travel to customer sites for value reviews and executive meetings will be expected.Collaboration is key; you will work independently as well as alongside Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to achieve the highest levels of customer satisfaction and success.Your Impact:Serve as the primary point of ownership for customer success across assigned accounts, coordinating NiCE CX resources to deliver outstanding outcomes.Develop and nurture strong, productive relationships with customers, holding regular success reviews to align with their contact center operations and business goals.