Managing Director of Client Success

At Thought Machine, we are on a daring mission to eliminate the burdens of legacy technology from banks worldwide. Our innovative core and payments technology, designed to operate seamlessly in the cloud, lays the groundwork for a modern banking experience. The challenge we have undertaken is significant, and it requires exceptional talent working collaborat…

Join our passionate team at Climate Action as a Client Success Manager, where you will play a crucial role in ensuring our clients achieve their sustainability goals. You will be the primary point of contact for our clients, guiding them through our services and providing exceptional support to help them maximize their impact.

Role Overview impact is hiring a Director of Customer Success in London. This senior leader will guide a team focused on client satisfaction and the effective adoption of our solutions. The position centers on building strategies that improve customer engagement and retention. What You Will Do Lead and mentor the customer success team to deliver strong client outcomes Design and implement initiatives that increase customer engagement and loyalty Work closely with teams across the company to support customer-focused improvements and innovation What We Look For Experience leading customer success or account management teams Proven ability to drive customer satisfaction and retention Strategic thinking and a collaborative approach Strong communication and leadership skills

About Iru Iru is an innovative AI-driven security and IT platform that empowers some of the world's fastest-growing companies to protect their users, applications, and devices. Designed for the AI era, Iru seamlessly integrates identity and access management, endpoint security, and compliance automation—streamlining IT and security processes to restore control and efficiency. Supported by leading technology investors, including General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital, Iru secured $100 million in funding from General Catalyst in July 2024, raising the company’s valuation to an impressive $850 million. Our esteemed clientele includes Notion, Cursor, Lovable, Replit, and Mercor, and we proudly collaborate with industry titans such as ServiceNow and AWS. Recognized for our commitment to employee engagement and satisfaction, Iru was listed among Forbes’ America’s Best Startup Employers for 2025.The OpportunityAs a Customer Success Manager at Iru, you will serve as a vital partner to strategic enterprise clients across the EMEA region, facilitating their long-term success and value realization. In this role, you will be a trusted advisor to senior stakeholders, guiding organizations in modernizing their IT and security frameworks through Iru’s comprehensive platform.This position is based in London and follows a hybrid work model, requiring in-office attendance from Tuesday to Thursday.You will oversee intricate, multi-country accounts, playing a pivotal role in enhancing Iru’s reputation throughout the region. Success in this position entails driving client retention and expansion within key accounts while adeptly managing regional complexities and delivering quantifiable business results.

Role overview BlueOptima seeks a Director of Customer Success based in London. This leadership role guides the customer success department and plays a central part in helping clients reach their goals with BlueOptima’s services. What you will do Create and refine strategies to support customer success and retention Lead, mentor, and support a team of customer success professionals Collaborate with other departments to enhance the client experience Develop and maintain strong client relationships Ensure clients gain maximum value from BlueOptima’s offerings Requirements Proven experience managing customer success teams Skill in developing strategies that improve customer satisfaction and retention Ability to work well with colleagues across different departments History of building lasting relationships with clients Leadership that contributes to both team and company growth

Join anima as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals and maximize their value from our services. You will be the primary point of contact for our customers, guiding them through the onboarding process and providing ongoing support to enhance their experience with our innovative solutions.Your expertise will help identify customer needs and promote our solutions effectively. You will collaborate closely with various teams to ensure a seamless experience for our clients.

Join Aircall, a rapidly growing unicorn at the forefront of AI-driven customer communication solutions, serving over 22,000 businesses globally. Our innovative platform integrates voice, SMS, WhatsApp, and AI to transform customer interactions into seamless experiences.At Aircall, we believe in empowering teams to work smarter, not harder. Our AI Voice Agent automates routine calls, while AI Assist and AI Assist Pro enhance post-call workflows and provide real-time support, driving increased revenue and quicker issue resolution.Headquartered in Paris with a robust North American presence in Seattle, our teams across cities like London, Berlin, San Francisco, and New York City are passionate about building a product that our customers love. Backed by top-tier investors, we are committed to rapid innovation and scaling our business effectively.As part of Aircall, you'll become part of a vibrant, ambitious culture focused on product excellence and impactful execution. We prioritize data-driven decision-making and value ownership, continuous learning, and agility. If you excel in collaborative, fast-paced environments where your contributions lead to tangible outcomes, you will thrive here.Role Overview:In the role of Client Success Manager, you will take charge of customer satisfaction and revenue expansion within your portfolio. Your focus will be on driving Net Revenue Retention (NRR) by identifying opportunities for upselling, renewing contracts, and enhancing customer relationships. As the primary liaison between our clients and Aircall, you will ensure that customers fully realize the value of their investment, thereby fostering sustainable growth.Your deep understanding of various industries and customer needs will position you as a trusted advisor, adept at uncovering growth opportunities and enhancing the overall customer experience. You will translate customer goals into actionable solutions that promote adoption, value realization, and long-term partnerships, ensuring each account thrives over time.

Cadmus Technologies Ltd. is searching for a Director of Partner Success to help shape how universities advance assessment practices. This London-based role focuses on building and scaling the Customer Success function, working at the intersection of education and technology. Role overview This is a foundational position designed for someone who can lay the groundwork for a high-impact Customer Success team. Cadmus has an established product and strong demand in the market. The Director of Partner Success will be responsible for developing operational strength, expanding the team, and engaging senior leaders at partner institutions to drive meaningful outcomes. What you will do Collaborate with the Chief Revenue Officer to oversee key institutional relationships for Cadmus. Lead strategic discussions with universities and other partners, often at a senior level. Combine leadership with hands-on account work to understand the needs and dynamics of each partner. Key performance indicators (first year) UK net revenue retention: Achieve strong retention by delivering measurable improvements for students and staff, focusing on renewals and expansions that reflect real impact. Build a high-performing Customer Success team: Recruit and develop a team with both institutional insight and commercial skill, capable of independently managing renewals and expansions. Develop senior stakeholder relationships: Establish direct, trusted connections with key university decision-makers to ensure Cadmus is involved in important institutional decisions. Establish operational infrastructure: Set up respected processes for account health, success planning, and quarterly business reviews, forming the backbone of a valued Customer Success function.

Role Overview Anaplan is seeking a Partner Success Director for the EMEA region, based in London. This leadership role focuses on building and maintaining strong relationships with partners, helping them succeed as they work with Anaplan’s planning platform. What You Will Do Guide partners through integrating and using Anaplan’s platform Support partners in improving their operational capabilities Work closely with collaborators to achieve shared goals Serve as a strategic advisor to ensure partner success What We Look For Experience leading partner relationships in a technology or SaaS environment Strategic thinking and a collaborative approach Strong communication and relationship-building skills Ability to deliver results through teamwork This position is based in London and covers the EMEA region.

Role Overview The Director of Customer Success at uplearn leads the team responsible for customer satisfaction and engagement. This role shapes how users experience and benefit from uplearn’s educational platform. Main Responsibilities Develop strategies to help customers gain the most value from uplearn’s platform Build and maintain strong relationships with key stakeholders Guide the team in adopting and refining customer support practices What We’re Looking For Seeking a leader who inspires teams, drives results, and strengthens customer loyalty. Location London, England, United Kingdom

At Samba TV, we leverage our proprietary technology and data to monitor streaming and broadcast video worldwide. Our mission is to revolutionize the viewing experience for all. Our insights empower media companies to engage audiences effectively, helping advertisers reach viewers and measure impact across devices. With our unique cultural perspective shaped by global data and AI-driven insights, we have an inspiring narrative to tell.We are seeking a dynamic and seasoned Client Director to be a key player in our growth journey. This role presents an incredible opportunity to establish strategic partnerships with enterprise-level clients, positioning Samba TV as a trailblazer during a pivotal time in the media landscape.Reporting directly to the VP of Sales, you will spearhead revenue growth initiatives targeting Tier 1 brands, engaging senior marketing and media decision-makers at prominent advertising firms. Your demonstrated success in revenue generation within the data and advertising tech sectors, paired with a passion for digital media and innovation, will enable you to effectively advocate for our data solutions.In this consultative sales role, you will cultivate relationships with both new and existing customers—guiding them from market strategy development and client education to responding to RFPs and nurturing sales opportunities. You should be eager to learn, possess strong analytical skills, and be comfortable navigating complex sales cycles. A willingness to travel for client engagements and industry events is essential.

About the Role WildBrain is hiring a Client Success Coordinator in London. This entry-level position supports client satisfaction by providing timely assistance and maintaining clear communication. The role works closely with the Direct Ad Sales team to address client inquiries, manage accounts, and help keep projects on track. What You Will Do Respond to client questions and requests Assist with account management tasks Coordinate information between clients and the Direct Ad Sales department Support strong client relationships to improve their experience with WildBrain’s services Who We’re Looking For Interest in building a career in client services or account management Strong communication and organizational skills Comfort working with different teams and managing multiple tasks This is a chance to start a career in client support and grow within WildBrain. The team values collaboration and aims to deliver reliable service to every client.

About UsAt Ideals, we are a leading global B2B SaaS provider, acclaimed for being the top-rated and most customer-focused brand in the secure business collaboration sector. With over 2 million users across 300,000 companies worldwide, we empower individuals to navigate high-stakes processes and make critical decisions with reduced stress, improved quality, and enhanced efficiency.Ideals Virtual Data Room (VDR): A secure platform for document sharing and collaboration tailored for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other intricate transactions.Ideals Board: A collaborative platform designed for board and leadership teams to facilitate quicker, safer, and more compliant decision-making processes.Your RoleDelivering an outstanding customer experience is paramount at Ideals. Our Customer Success team has been instrumental in maintaining high customer satisfaction levels, securing our position as a Market Leader on G2 for five consecutive years.We are seeking a dynamic Customer Success Manager to enhance our Customer Success team in the UK. In this post-sales role, you will take full ownership of a client portfolio, leading renewals, onboarding, and account expansion for high-value B2B clients, including several strategic accounts in our European portfolio.You will collaborate cross-functionally to drive product adoption and maximize account potential, directly influencing revenue targets and client retention. This is a unique opportunity to establish an impressive track record within a multinational, mature yet rapidly evolving SaaS environment. You will have a significant impact on customer relationships, working alongside various departments to support our scaling growth in the UK region and beyond.Please note that we can only consider candidates located in London or nearby, as this role requires in-person client meetings.

The Drum is hiring a Senior Client Success Manager for a 12-month maternity cover in London. This position focuses on supporting client satisfaction and developing long-term partnerships. As a key contact, the Senior Client Success Manager collaborates with multiple teams to deliver attentive service and strategic guidance. What you will do Develop and maintain strong relationships with clients, acting as their main point of contact. Identify new opportunities to expand accounts and help clients achieve their objectives. Respond to and resolve client issues quickly and professionally. Advocate for client interests within The Drum, ensuring their needs are recognized and addressed. Location This role is based in London, England, United Kingdom.

At Synthesia, we are redefining how organizations communicate through AI-driven video solutions. As the premier AI video platform for enterprises, we cater to over 90% of Fortune 100 companies. Established in 2017 and headquartered in London, we have expanded our presence across Europe and the U.S., continuously innovating to enhance visual communication and skill development in the workplace.With our recent Series E funding of $200 million, our valuation has soared to $4 billion, supported by top-tier investors such as Accel, NVentures (Nvidia's investment arm), Kleiner Perkins, GV, and Evantic Capital, along with key players from Stripe, Datadog, Miro, and Webflow.About the RoleAs the Director of Customer Success for the DACH region, you will report directly to the VP of Customer Success. Your primary responsibility will be to cultivate and lead an exceptional team of Customer Success Managers (CSMs) who will manage our largest enterprise accounts. Your ability to engage in strategic discussions at all organizational levels, including the C-suite, will be vital as you drive customer satisfaction and product adoption.

About AND Digital AND Digital is a technology company focused on transforming digital delivery and closing the digital skills gap. Since 2014, we have helped organizations create outstanding digital products and build strong digital teams. Our regional teams, known as 'Clubs,' work closely with clients to provide dedicated support and foster lasting partnerships. With over 1,300 people across Clubs in the UK and Europe, AND Digital continues to grow organically. We have plans to expand globally and remain committed to building legacies for our clients through collaboration and expertise. Role Overview: Client Service Director The Client Service Director leads the relationship between AND Digital’s Clubs and client organizations. This role manages ongoing engagements, drives account growth, and builds long-term partnerships. The position calls for an experienced account manager who combines strong relationship skills with commercial insight to grow client revenue. Main Responsibilities Client Relationship Management: Manage a varied client portfolio, developing trusted relationships with key stakeholders to strengthen AND Digital’s impact. Account Growth: Create and execute strategic account plans that deliver value for clients and support AND Digital’s growth. Identify and pursue new business opportunities. Client Assurance: Oversee daily client communications, onboarding, and team rotations to ensure smooth operations and clear information flow. People Leadership: Communicate AND Digital’s mission and goals, connecting our services to client needs. Commercial Management: Maintain commercially successful accounts with minimal supervision. Use commercial expertise to prevent revenue loss, contribute to Statements of Work (SOWs), and understand contract terms and risks. Team Building: Assemble and manage a team tailored to each client’s needs and staff skills. Participate in internal and client scheduling meetings to keep plans current. Issue Resolution: Serve as a trusted escalation point for clients and delivery teams, resolving issues proactively to support successful outcomes. What Sets AND Digital Apart Our culture is shaped by three core values: wonder, share, and delight. Collaboration and continuous learning are at the heart of our workplace. AND Digital offers an environment where people grow and make a real difference for clients and colleagues alike.

As a Customer Success Manager at Lottie, you will play a pivotal role in ensuring our clients achieve their goals and maximize their experience with our products. You will lead onboarding processes, provide ongoing support, and foster long-term relationships with customers. Your expertise will help clients navigate challenges and leverage our services effectively, driving their success and satisfaction.

At NICE, we embrace challenges and strive to exceed limits. We are driven by ambition, innovation, and a commitment to success. If you're passionate about making an impact and ready for a rewarding career, we invite you to join us.Role OverviewThe Director of Partner Success - Reseller will lead a dynamic team of Partner Success Managers and Implementation Engineers. This pivotal role focuses on ensuring strategic alignment, delivering exceptional partner experiences, and driving value for our resale partners throughout the region. You will serve as a key link between internal teams and regional leadership, fostering operational excellence within our partner ecosystem.Key ResponsibilitiesLead, mentor, and develop a high-performing team of Partner Success Managers and Engineers.Set team goals and performance metrics that align with organizational objectives.Promote a culture of accountability, collaboration, and continuous improvement.Strategic Partner ManagementOversee and guide major partner relationships within the resale channel.Align partner success plans with business goals to ensure long-term growth and retention.Facilitate support and resources for partners by addressing challenges and removing obstacles.Executive Relationship BuildingStrengthen and maintain senior-level relationships with key resell partners.Provide strategic updates and actionable insights to executives, ensuring clarity and alignment.

Role Overview FloQast is hiring an Enterprise Accounting Success Manager in London. This role centers on supporting enterprise clients as they use FloQast’s accounting software. The position focuses on helping organizations improve their accounting workflows and reach their business goals with FloQast’s solutions. What You Will Do Act as a trusted advisor for enterprise clients, building strong relationships and understanding their accounting needs. Work directly with clients to identify business challenges and recommend tailored solutions using FloQast’s platform. Provide ongoing, proactive support to help clients get the most out of their investment in FloQast. Develop strategic plans with clients to drive adoption and deliver measurable results.

As a Customer Success Manager 3 at Behavox, you will play a pivotal role in optimizing client satisfaction and retention. You will be responsible for developing lasting relationships with our clients, ensuring they receive maximum value from our products and services. Your expertise will guide clients through the onboarding process and facilitate their continued success with our solutions.This position requires a proactive approach to identifying client needs and delivering tailored solutions. You will work closely with various teams, including product development and sales, to advocate for customer feedback and help shape future product enhancements.