Onboarding Product Specialist

About AcousticAcoustic is a forward-thinking software platform that empowers organizations worldwide to optimize their marketing communications. As a rapidly expanding SaaS company, we are dedicated to developing cutting-edge marketing technology that enables businesses to engage customers with personalized, data-driven interactions at scale. Our work cultur…

Join Wise as a Lead Product Analyst specializing in onboarding processes. In this role, you will be a key player in analyzing user experience data, identifying improvement opportunities, and collaborating with cross-functional teams to enhance our onboarding journey. Your analytical skills will help us optimize our processes, ensuring a seamless experience for our customers as they begin their journey with Wise.

Role overview Wise is seeking a Product Lead to focus on the Onboarding Experience. This London-based role centers on making the first steps for new users straightforward and engaging. The Product Lead will oversee projects that help users get started smoothly with the Wise platform. What you will do Lead initiatives to improve and streamline the onboarding journey for Wise users Shape product strategies that help users succeed from their very first interaction Create and implement solutions that ensure onboarding is clear and welcoming Location This role is located in London.

Join Wise as a Senior Product Compliance Manager specializing in KYC (Know Your Customer) and Onboarding. In this impactful role, you will ensure robust compliance frameworks and lead initiatives that enhance customer onboarding processes while aligning with regulatory standards.

airapps is seeking a Product Growth Specialist based in the London Metropolitan Area. This role centers on expanding product adoption and shaping new features that align with user needs and current market trends. Key responsibilities Collaborate with teams throughout the company to identify new opportunities for growth Create and test strategies that support both user needs and business objectives Apply data analysis and market research to inform product enhancements Contribute to product innovation and assist in launching new ideas Requirements Genuine interest in technology and digital products Skill in interpreting market trends and analyzing user data Comfort working collaboratively with colleagues from various teams

Join Our Team as an Onboarding and Vetting Officer!At Methods, we are looking for a dedicated Onboarding and Vetting Officer to enhance our Group Compliance and Security Team. This permanent role is based in our London office, with opportunities for remote work.Since our inception in 1990, Methods has been a key partner to various central government departments and agencies, driving transformation in the UK public sector. Our commitment is to protect public services and leverage digital innovation to ensure they meet the needs of our citizens.We pride ourselves on our human-centered approach, distinguishing ourselves from other consultancies and software houses. Our focus is not solely on profit; we prioritize our clients and their needs, creating a collaborative and enjoyable work environment.If you have a passion for facilitating smooth onboarding processes and possess the necessary skills to manage security vetting effectively, we would love to hear from you!

At Intropic, we are pioneering the next generation of financial intelligence, merging profound market knowledge with cutting-edge AI technology. Established in the vibrant financial hub of Canary Wharf, London, our mission is to convert intricate data into actionable insights and clarity. Our company culture is built on values such as truth-seeking, speed, and accountability, which guide our daily operations and collaborations. We prioritize fast-paced innovation and uphold the highest standards of integrity and impact. Here, curiosity is not just welcomed; it's vital. If you thrive on challenges, are motivated by innovation, and are eager to enhance your intelligence among a team of brilliant minds, then Intropic is the perfect environment for your ideas to flourish.As a Product Specialist, you will serve as the primary contact for our clients. This role emphasizes comprehending their inquiries, conducting thorough research, and providing thoughtful and effective solutions. Your responsibilities will extend beyond merely answering client questions. By engaging with clients on a daily basis, you will gain insights into their needs and hurdles, positioning you as an essential contributor to the development of our data products. Your input will influence tool enhancements, inform research initiatives, and guarantee that we are creating products that address real-world challenges.

Apollo.io stands as the premier go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users worldwide, ranging from rapidly growing startups to some of the largest enterprises. Established in 2015, Apollo.io has rapidly ascended to become one of the fastest-growing companies in the SaaS sector, having raised roughly $250 million to date and boasting a valuation of $1.6 billion. Apollo.io equips sales and marketing teams with seamless access to verified contact data for over 210 million B2B contacts and 35 million companies globally, along with tools designed to engage and convert these contacts within a single, unified platform. By assisting revenue professionals in obtaining the most accurate contact information and automating their outreach processes, Apollo.io transforms prospects into valued customers. In 2023, Apollo secured a Series D funding round and is supported by top-tier investors such as Sequoia Capital and Bain Capital Ventures, with JD Sherman, the former President and COO of HubSpot, serving on its board of directors.High-Touch Onboarding Manager (Individual Contributor)Enhance Value Realization for Apollo’s UK CustomersApollo.io is experiencing rapid growth across the EMEA region, necessitating structured, high-touch onboarding to ensure our sales-led SMB and Mid-Market customers activate swiftly and derive value from our platform.We are seeking a High-Touch Onboarding Manager (Individual Contributor) to oversee the onboarding journey for a select portfolio of UK customers acquired through our Sales team. In this pivotal role, you will guide customers through comprehensive onboarding programs, aligning activation with their unique commercial objectives, while ensuring sustained, meaningful adoption.This position requires a high degree of ownership and is customer-facing, ideal for individuals who thrive in dynamic SaaS environments, possess a knack for solving intricate customer challenges, and take pride in delivering measurable outcomes.

Legal & General seeks a Client Onboarding Manager based in London. This position centers on guiding new clients through each step of the onboarding journey, ensuring they have the support needed to begin using Legal & General’s services effectively. Role overview The Client Onboarding Manager plays a key part in welcoming new clients and helping them transition smoothly into the company’s processes. The goal is to make sure clients understand how to use available services and feel confident from the start. What you will do Support clients as they move through onboarding Help clients get started with Legal & General’s services Work to ensure a smooth and positive introduction for each new client

Role overview The Sustainability Product Specialist at Watershed plays a key role in advancing the company’s environmental objectives through thoughtful product strategy. Based in London, this position works alongside teams from various parts of the business to help shape and refine products that align with sustainability standards. What you will do Work with colleagues from multiple departments to design and carry out product strategies centered on sustainability. Offer insights that inform product improvements and help ensure offerings support environmental goals. Verify that products meet applicable sustainability standards and requirements.

Join Getty Images as a Product Specialist specializing in Media & Production, where your proficiency in German will be instrumental in enhancing our customer experience. In this role, you will work alongside a dynamic team to deliver exceptional support and insights that cater to our diverse client base. Your responsibilities will include managing product inquiries, providing expert guidance on our media offerings, and collaborating with production teams to ensure our products meet the highest standards of quality and relevance. This is a fantastic opportunity for individuals passionate about media and customer service.

Join Wise as a Content Design Lead focusing on Consumer Onboarding. In this pivotal role, you will craft and lead the creation of engaging content that enhances the onboarding experience for our users. Your insights will shape how we communicate with our audience, ensuring clarity and user engagement. You’ll collaborate closely with product teams to align content strategies with user needs.

Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises, and be part of a transformative journey in the legal sector. Backed by esteemed venture capitalists and recognized in the Forbes AI 50 list as one of the 'Most Promising Private AI Companies in the World,' along with a spot on Inc. 5000’s list of 'Fastest Growing Companies in America,' Luminance is reshaping the global legal landscape.We are on the lookout for a Legal Implementation Specialist to enhance our vibrant global Onboarding Team. With a remarkable fivefold growth in the past two years and a recent $75 million Series C funding round in 2024, we are rapidly expanding our reach to enterprise clients worldwide.This position presents an exceptional chance to collaborate with a diverse clientele, including in-house teams across over 60 countries such as AMD, National Grid, LG, and DHL. You will be instrumental in guiding our customers to success from day one, partnering closely with them throughout the onboarding journey. In collaboration with the Customer Success Manager, you will implement our advanced legal AI technology, ensuring a smooth integration into the customers' existing contract management systems.

What We Do: Electric Car LeasingWhy We Do It: Greener. Fairer. Future.Join us as a Client Onboarding Team Manager in London, where you will lead a talented team dedicated to enhancing our customers' onboarding experience. In this pivotal role, you will guide onboarding executives in delivering a seamless transition for employers adopting our EV salary sacrifice scheme.Your mission will be to craft and refine the onboarding journey for organizations of varying sizes, from small businesses utilizing self-serve options to larger enterprises requiring tailored solutions. By leveraging data, client feedback, and your expertise, you will enhance both the onboarding process and outcomes.This is a dynamic player/manager position where you will oversee a portfolio of projects while actively participating in the business development process, representing the onboarding team. A genuine enthusiasm for leadership and customer experience is essential, complemented by a collaborative mindset and proven skills in data analysis and project management.

Join Wayve as a Staff Fullstack Engineer and lead the charge in enhancing our onboard experience. In this dynamic role, you will leverage your expertise in both front-end and back-end development to create seamless experiences for our users. Collaborate with cross-functional teams to design, develop, and implement innovative solutions that will set the standard for customer onboarding.

Ebury helps businesses expand internationally and values practical problem-solving, teamwork, and innovation. Team members contribute in an environment where efforts are recognized and everyone is encouraged to reach their goals. Role overview The KYC Onboarding Analyst is based in London, spending four days per week in the office and one day working remotely. This position plays a key part in onboarding corporate clients by managing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD). The analyst ensures compliance with all relevant regulations and maintains direct contact with clients to support a high standard of onboarding. What you will do Carry out detailed CDD and EDD checks for both new and existing corporate clients. Examine complex ownership structures and transaction activity to guide risk assessments. Communicate with clients to collect required information and clarify onboarding steps. Oversee a personal portfolio of onboarding cases, balancing priorities and meeting deadlines. Work with other teams to refine processes and improve the client experience. Requirements Background in CDD and EDD within the financial services sector. Knowledge of financial crime risks and compliance standards. Strong analytical skills for interpreting complex data and structures. Excellent organization and attention to detail. Clear, confident communicator. Proactive and able to work effectively within a team. What Ebury offers Join a supportive team that values security and forward thinking. This role offers the chance to contribute to safer financial outcomes for clients while developing your career within a dedicated onboarding team.

Experian is looking for a Product Marketing Specialist to join the team in London. This position plays a key part in shaping marketing strategies for important products and collaborates with teams across the company. The focus is on building campaigns that reach target audiences and drive product growth. Key responsibilities Collaborate with cross-functional teams to plan and deliver marketing campaigns. Analyze market data to understand customer needs and identify trends. Support the competitiveness of Experian’s products through informed marketing activities. Location This role is based in London.

As a Product Support Specialist at Claylabs, you will play a pivotal role in ensuring that our customers receive exceptional support and guidance regarding our innovative products. Your responsibilities will include troubleshooting product issues, providing timely solutions, and collaborating with our development team to enhance product performance.You will serve as a vital link between our users and our technical team, ensuring that customer feedback is effectively communicated and acted upon. Your passion for technology and problem-solving skills will be essential in delivering a seamless user experience.

Join our dynamic team at via as a Product Support & Operations Specialist. In this vital role, you will be responsible for ensuring the seamless operation of our products and delivering outstanding support to our customers. Your expertise will help enhance user experience and drive operational efficiency.

As a Product Support Specialist for Institutions at Opus2, you will serve as the foremost product expert and relationship manager for our esteemed Institutions client base. In this escalation role, you will deliver advanced product insights, ensure service level agreements (SLAs) are fulfilled across all support interactions, and establish yourself as a trusted advisor to client-side support teams.This position uniquely connects client empowerment with internal accountability. You will lead tailored product training, manage ongoing client engagement through site visits and consultations, and provide strategic feedback to our Product Management team. With a profound understanding of the Institutions solution, you will guarantee exceptional, proactive support for our clients while influencing the future of the product based on real-world applications.Your ResponsibilitiesDeliver first and second-line technical support and product advice through phone, email, and internal support portals to users of our innovative legal technology solutions.Investigate and resolve complex software issues, collaborating with QA, DevOps, and Engineering teams to ensure prompt and effective resolutions.Assist in developing automation tools and scripts (e.g., Python, Bash) to enhance support operations and improve data accuracy.Engage directly with clients to understand their workflows and deliver customized technical solutions that drive product adoption and operational efficiency.Document and escalate bugs, feature requests, and client feedback with clear, actionable reports to relevant internal teams.Support the testing and validation of new product features, patches, and releases prior to deployment.Mentor and guide junior team members by sharing expertise, best practices, and technical knowledge.Promote best practices and foster client engagement through proactive outreach, training, and solution optimization.Maintain detailed records of support interactions in the helpdesk system, ensuring thorough follow-ups and resolutions.Create and update user-friendly support materials such as how-to guides, FAQs, and internal documentation.Identify recurring issues and collaborate with Product and Development teams to implement long-term enhancements.Assist in conducting product training sessions and client demonstrations as required.Uphold a high standard of professionalism and client satisfaction in all support interactions.