Operations Analyst, User Operations (Trust & Safety) - EMEA

About the TeamAt OpenAI, our User Operations team plays a crucial role in protecting our products and users from abuse, fraud, and safety risks. As a vital component of the company’s frontline safety infrastructure, we ensure that real-world user experiences result in timely, high-integrity decisions and sustainable improvements. Our team operates at the cro…

We are seeking a strategic and results-oriented Director of Trust & Safety Operations to spearhead Bolt's global Ride Hailing Trust & Safety initiatives. This pivotal role merges strategic foresight with effective operational execution, ensuring that Bolt delivers the utmost safety and trust for millions of riders and drivers across various markets.As the global custodian of our Trust & Safety standards, you will collaboratively develop and implement our frameworks, policies, and interventions that encompass incident response, risk management, safety compliance, fraud prevention, and user trust initiatives. Your efforts will ensure that our global programs are aligned with market realities, executed with precision, and refined continuously for sustainable impact.In partnership with central teams—including Product & Engineering, Public Policy, Risk, Legal, Marketing, and Finance—you will help shape and execute exceptional Trust & Safety strategies tailored specifically for the Ride Hailing sector. Additionally, you will engage closely with regional and local operations teams to ensure cohesive and effective implementation.As the primary owner of global Trust & Safety KPIs, you will protect our platform's integrity, mitigate risk exposure, and establish scalable operational processes to proactively tackle emerging challenges. You will also lead and nurture a global team of program leaders and operations specialists, cultivating an inclusive and high-performance culture where individuals are empowered, supported, and encouraged to develop their talents.This leadership position is ideal for an individual who excels in dynamic global environments, fosters strong cross-functional partnerships, and is driven by the mission of enhancing safety on our platform.

At Beam, we are dedicated to addressing the world’s most pressing social issues through innovative technology and artificial intelligence. Join our rapidly expanding team as we make a significant impact on society .Embrace the challenge of making a difference; nothing worthwhile comes easily.Become part of a pioneering organization that is leading the charge for social change. In our high-performance culture, your contributions will be vital, your career will advance quickly, and you will genuinely enjoy your work.At Beam, we prioritize the well-being of our team, offering top-tier coaching, personal development budgets, and competitive salaries.Our Beam Notes product has transformed the work of frontline professionals, saving them over 8 hours of administrative tasks weekly. With nearly 100,000 users across the UK, US, and Australia, including social workers and NHS clinicians, we are shaping the future of support services.Role OverviewAre you an organized and detail-oriented professional ready to be the backbone of our trust and safety operations?We are seeking a Regulatory Operations Analyst to collaborate directly with our Chief Information Security Officer. In this dynamic, hands-on role, you will uphold our commitment to the highest standards of trust, safety, and regulatory compliance. You will safeguard our key certifications, including SOC 2, ISO 27001, and GovRamp, ensuring our systems and practices are flawless.This is not your average compliance position. As part of a small, cross-functional team, your week may include investigating a potential data breach, conducting training for new hires, updating customers on our security protocols, assessing new feature risks with the product team, and refining our remote work policies with HR.We aim to leverage AI for automation, encouraging you to streamline our processes. Your focus will be on high-accuracy reviews, strategic vendor evaluations, and maintaining critical risk registers. This role offers a unique chance to deepen your understanding of our technical architecture, enhance your project management skills, and play a key role in facilitating significant sales opportunities.

Join our dynamic team at Mistral as a Workplace Operations Specialist for the EMEA region. In this pivotal role, you will be responsible for enhancing workplace efficiency and ensuring a seamless operational experience for our teams across multiple locations. Your expertise will contribute to creating an engaging and productive work environment that fosters collaboration and innovation.

Founded in 2007, Airbnb has transformed the way people travel by connecting hosts and guests from around the globe. With over 5 million hosts and 2 billion guest arrivals, Airbnb provides unique stays and experiences that foster authentic community connections.Join Our Community:Our Homes Supply team is dedicated to enhancing Airbnb’s offerings by expanding our diverse portfolio of high-quality home listings. We empower hosts worldwide through strategic planning and operational execution that aligns with our mission and resonates with local communities.Your Impact:This position requires candidates to be based in Barcelona, London, or Paris. Relocation support is not available.As the EMEA Supply Business Operations Lead, you will be pivotal in shaping the strategy and planning initiatives for the region, collaborating closely with Territory Managers, Acquisition Leads, and various cross-functional teams.Your Daily Responsibilities:Strategic Planning & AnalysisCollaborate with the EMEA Homes Director to define and implement regional strategies, objectives, and key initiatives.Establish and maintain frameworks to monitor business performance aligned with OKRs and company priorities.Perform in-depth analyses on market dynamics, competitive landscape, and growth prospects across EMEA.Operational ExcellenceInnovate and refine operational processes to boost efficiency, transparency, and alignment across teams.Oversee business review cycles (WBRs, MBRs, QBRs), providing leadership with clear insights into performance metrics.Identify obstacles and opportunities, driving actionable plans to resolution.

Role overview The Operations Analyst position at Securitas in London centers on evaluating and refining daily business activities. The role involves studying how the company currently operates, pinpointing opportunities to improve, and working with teams across the organization to ensure that operational processes align with Securitas’s goals. What you will do Review and analyze operational workflows to find ways to increase efficiency Work closely with colleagues from various departments to understand their requirements and challenges Contribute to initiatives that align day-to-day operations with the broader company strategy

As the Junior Operations Lead for the EMEA market, you will play a pivotal role in managing and optimizing daily field data collection operations. Reporting directly to the Country Manager, you will champion the maintenance of high standards in quality, safety, and efficiency, while actively contributing to performance enhancements. Your main responsibility will be to serve as a vital link between field teams, vendors, partners, and internal stakeholders, ensuring that workflows operate seamlessly and performance targets are consistently achieved.

Waymo is at the forefront of autonomous driving technology, aiming to be the world's most reliable driver. Originating from the Google Self-Driving Car Project in 2009, Waymo is dedicated to developing the Waymo Driver—The World’s Most Experienced Driver™. Our mission is to enhance mobility access and prevent the tragic loss of life caused by traffic accidents. With the Waymo Driver powering our fully autonomous ride-hailing service, we've completed over ten million rider-only trips, backed by more than 100 million miles of autonomous driving and extensive simulation across 15+ U.S. states.Our Operations team is committed to delivering the Waymo Driver globally. We are a diverse team focused on building and scaling the leading autonomous fleet and operational platform. From sourcing components to managing customer interactions, we create and enhance value for Waymo through systematic deployment of the Waymo Driver. At Waymo, we foster a culture of inclusivity, valuing diverse backgrounds and perspectives, and recognizing that inclusive actions lead to equitable outcomes. We encourage all team members to voice their ideas, enhancing our service to the communities we serve.We are seeking a dynamic and impactful Program Manager to spearhead our Operations Safety & Readiness initiatives throughout the UK and into Europe. This role transcends traditional responsibilities—it's about establishing the framework necessary to maintain safety, standardization, and scalability within our markets. You will lead the implementation of programs that define our operational safety and effectiveness amid rapid growth.This position reports directly to the Manager of Operations Safety and Readiness.Your Responsibilities Include:Developing and publishing local market playbooks that address both general operations and safety-specific protocols.Coordinating support for critical readiness programs, which includes Line-checks, Operational Readiness Verifications, Retrospectives, and Business Continuity Planning (BCP).Ensuring that staff are not only trained but excel through rigorous practices, drills, and ongoing feedback.Engaging with local partners and vendors to address joint safety concerns.Managing operational risks with thorough understanding and active mitigation strategies.

Join Cohere as a Security Operations Engineer in the vibrant city of London. In this pivotal role, you will be responsible for ensuring the security and integrity of our operations across the EMEA region. You will work closely with cross-functional teams to identify vulnerabilities, implement security measures, and respond to incidents promptly. Your expertise will make a significant impact in safeguarding our systems and data.

Role overview The EMEA Deal Strategy & Operations Manager at LangChain plays a central part in shaping strategic initiatives throughout the EMEA region. Working from the London office, this position partners with teams across various functions to strengthen deal strategies and enhance operational processes. The goal is to support LangChain’s business objectives through effective collaboration and continuous improvement. What you will do Work with cross-functional teams to identify and implement operational improvements Analyze existing business processes and pinpoint opportunities for increased efficiency Develop and refine deal strategies tailored to the EMEA region Put solutions in place that support company goals and long-term plans Location This role is based in London.

Anthropic is seeking a Sales Strategy and Operations Manager to join its London office and focus on the EMEA region. This position plays a key role in shaping and executing sales strategies that help drive growth and improve how the sales team operates. Key responsibilities Work with teams across the company to design and implement sales strategies tailored for EMEA markets Find opportunities to streamline sales processes and increase operational efficiency Apply data and insights to help set and reach ambitious sales targets Contribute to delivering strong value for Anthropic’s clients Role focus This role centers on collaboration, process improvement, and data-driven decision-making. Success in this position means supporting the sales organization’s growth and helping the team deliver results for clients in the EMEA region.

Role Overview Utility Warehouse is looking for a Technical Operations Analyst in London. This role focuses on keeping technical systems running smoothly and improving how things work across teams. What You Will Do Analyze operational data to spot trends and areas for improvement Work with other departments to streamline processes and share insights Help develop technical specifications for new projects and initiatives Identify inefficiencies and suggest practical solutions to boost performance Who We’re Looking For Strong attention to detail and a methodical approach to problem-solving Comfortable working with data and drawing clear conclusions Enjoys collaborating with colleagues across different teams Interest in technology and finding ways to make systems more efficient This position is based in London.

At Anaplan, we pride ourselves on being a team of innovators dedicated to transforming business decision-making through our cutting-edge AI-driven scenario planning and analysis platform. Our goal is to empower customers to stay ahead of the competition and navigate the marketplace with confidence.What binds Anaplanners across different teams and regions is our unwavering commitment to our customers’ success and our vibrant Winning Culture.Our esteemed clientele includes notable Fortune 50 companies such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global organizations that trust our premier platform.Our Winning Culture fuels our innovative teams. We celebrate diverse perspectives and ideas, act as leaders regardless of our titles, strive to achieve ambitious objectives, and relish in celebrating our victories – both great and small.Guided by principles of strategic leadership, values-driven actions, and disciplined execution, you will find inspiration, connection, growth, and recognition here. Embrace your uniqueness and join us in shaping the future – together!Anaplan is seeking a motivated and dynamic Customer Success Operations Manager to join our EMEA Customer Success Operations Organization. In this pivotal role, you will oversee the daily operations for one of our most rapidly expanding regions. Your leadership will be crucial in driving strategic projects that refine our post-sales processes, enhance operational efficiency, and yield impactful outcomes throughout the organization. You will serve as a trusted advisor to the Customer Success Vice President for the EMEA region, equipping our post-sales team to meet ambitious targets while fostering continuous improvement and transformative change.Your Role and ResponsibilitiesDriving Change & Business Outcomes:Evaluate existing post-sales operations processes to pinpoint opportunities for enhancement and innovation.Implement strategic initiatives aimed at boosting post-sales productivity, improving forecast accuracy, and increasing pipeline visibility.Collaborate with post-sales leadership to craft strategies for scaling operations and achieving revenue goals.Act as a catalyst for change by introducing new tools, technologies, and methodologies to elevate post-sales performance.Customer Success Operations Support:Oversee the design, implementation, and optimization of post-sales processes, tools, and systems.Provide strategic insights and support to enhance operational workflows and achieve organizational objectives.

At Vanta, we are dedicated to empowering businesses to build and showcase trust through continuous security monitoring and verification. We believe that effective security practices should be easily accessible and manageable. Our diverse and talented team includes individuals with varying backgrounds, some of whom have extensive security experience while others have thrived in our environment without it.As the IT Operations Manager for the EMEA region, you will spearhead a high-performing team, working closely with global counterparts to provide a secure, reliable, and user-friendly technological experience for all employees. This position reports to the Senior Director of Corporate Engineering and focuses on leadership, regional execution, and operational excellence throughout EMEA.You will initially oversee a team of two IT Operations Engineers, with the responsibility of recruiting, nurturing, and retaining talent as the region expands. While your primary focus will be on leadership and strategic operations, the ideal candidate should be willing to engage in day-to-day tasks to assist the team, resolve critical incidents, or clarify ambiguous situations when necessary.The Corporate Engineering team is dedicated to ensuring our employees have a secure and exceptional experience with the tools and technologies essential for their success, no matter their location.In this role, you will serve as the first point of contact for our international employees, guaranteeing that every team member receives the support they require, irrespective of their time zone.Key Responsibilities as IT Operations Manager at Vanta:Recruit, manage, mentor, and develop IT Operations Engineers across the EMEA region, providing continuous feedback, coaching, and performance management.Cultivate a collaborative, inclusive, and high-performing team culture that aligns with Vanta’s core values.Oversee IT Operations delivery across EMEA, ensuring consistent, high-quality support for employees in the region.Collaborate with global IT Operations leaders to ensure uniformity across regions while addressing local needs.Act as an escalation point for complex or high-impact IT challenges within EMEA.Define and enhance IT processes, workflows, and policies to promote scalability, security, and reliability.

Castle Trust Bank is seeking a Senior Finance Analyst to join its Finance team in London. This hybrid role combines technical finance expertise with the chance to shape key processes at a growing fintech-focused bank. The position offers the flexibility to work from home two days per week. Role overview The Senior Finance Analyst will focus on building, maintaining, and refining financial models that support management decisions, forecasting, and statutory reporting. This work spans IFRS accounting, impairment modeling, and hedge accounting. The analyst will contribute to month-end and year-end processes, working closely with senior stakeholders and external auditors to ensure accurate and well-governed financial results. What you will do Support the Senior Accountant in preparing financial statements and verifying profits for Group companies. Serve as a main contact for external auditors on technical and modeling topics. Prepare and maintain technical accounting papers. Review and improve the control framework for financial models used in monthly and statutory reporting. Research changes to IFRS and assess their impact on the business. Run and analyze the Stage 3 Property IFRS 9 model, explaining key movements and drivers. Develop discounted cash flow models for IFRS 9 impairment to support provisions for property cases. Prepare and manage hedge accounting models, generate accounting entries, and support monthly reporting. Prepare and execute amortized cost and Effective Interest Rate (EIR) models to calculate interest income, fee amortization, and balances. Monitor and enhance key Finance models, including amortized cost, EIR, prepayment curves, and hedge accounting. Provide monthly management information for senior stakeholders, delivering analysis and responding to feedback. Requirements This position is well suited to a part-qualified accountant with specialist knowledge in IFRS, impairment modeling, and hedge accounting. Experience working in a regulated banking environment will be valued.

About Checkout.com Checkout.com powers the payment experiences behind brands like eBay, ASOS, Klarna, Uber Eats, and Sony. Each time someone checks out online with these companies, our technology helps make the process smooth and reliable. Handling billions of transactions every year across a global network, Checkout.com focuses on making digital payments efficient and dependable. Our mission is to work quietly in the background, supporting business growth and seamless customer experiences. Headquartered in London, with 19 offices spanning six continents, we move quickly and hold ourselves to high standards. Joining our team offers the chance to help shape the future of fintech. Role Overview: Senior Product Manager, Trust and Safety The Consumer team at Checkout.com works to deliver strong payment experiences through our Connect suite, including products like Flow and Remember Me. We are looking for a Senior Product Manager to lead the Trust and Safety area as we expand our ecosystem. This role balances strong security with a user-first mindset. The scope covers the full journey for key consumer touchpoints: dispute management, customer support tools, and fraud or risk handling. The focus: keep even the most sensitive moments, like account suspensions or verification checks, clear, fair, and customer-centered. What You Will Do Trust Strategy & Roadmap: Develop and execute the product strategy for consumer protection and account integrity. Build a roadmap that puts user safety first while supporting business growth and conversion. Regulatory & Compliance: Work closely with Legal and Compliance teams to ensure all consumer interactions meet FCA requirements for e-money issuance and financial services in the UK. This includes implementing PSD2/SCA standards and designing KYC/AML processes that protect users without sacrificing experience quality. Risk-Ready User Experiences: Shape the end-to-end journey for complex cases such as dispute resolution, identity checks, and account restrictions. Collaborate with UX designers so that even high-friction steps feel intuitive and supportive. Location This role is based in London.

Role overview Wise seeks a Lead Data Scientist for the Trust and Safety team in London. The main focus is protecting the platform and its users by applying advanced analytics to financial security challenges. This position involves tackling real-world risks and helping to keep Wise’s services safe for everyone. What you will do Analyze large and complex data sets to identify trends and detect suspicious activity Develop and improve models that reduce risk and prevent fraud Collaborate with stakeholders to guide strategic decisions through data-driven insights Shape new methods to strengthen platform security and build user trust Impact The work in this role directly supports Wise’s goal of making money transfers seamless and secure. Efforts here influence how Wise protects its customers and upholds the integrity of its services.

About KeyrockSince our inception in 2017, Keyrock has emerged as a pioneering force in the digital asset sector, celebrated for our innovative partnerships and cutting-edge solutions.With a global team of over 220 members representing 42 nationalities, we embrace diversity and foster a culture of collaboration. Operating primarily in a remote environment, we maintain hubs in London, Brussels, and Singapore, ensuring regular interaction through online and offline meetups.We engage in trading across more than 80 exchanges and collaborate with a variety of asset issuers. As a recognized market maker, our extensive expertise has fueled our rapid expansion into services including market making, options trading, high-frequency trading, OTC, and DeFi trading desks.At Keyrock, we are not merely service providers; we are innovators. We are at the forefront of adopting the Rust Development language for algorithmic trading, and we champion its application throughout the industry. Our Accelerator Program bolsters the growth of Web3 startups, while we enhance ecosystems by providing liquidity to promising DeFi, RWA, and NFT protocols. Our commitment to advancing the industry is evident through our research and governance initiatives.We are seeking a proactive and detail-oriented Trading Operations Specialist to join our EMEA trading operations team. This role involves close collaboration with our trading, treasury, and broader operations teams during EMEA trading hours.

Join our dynamic team at Ravio as a Revenue Operations Analyst, where you will play a pivotal role in optimizing our revenue processes and enhancing operational efficiency. In this position, you will analyze data, develop reports, and collaborate with cross-functional teams to drive strategic initiatives. Your insights will be crucial in improving our customer engagement strategies and maximizing revenue growth.

Starling Bank is hiring a Technology Operations Analyst based in London. This position plays a key part in maintaining the bank’s technology systems to ensure customers have a dependable experience. Role overview The Technology Operations Analyst works to keep core systems stable and efficient. Daily tasks involve monitoring infrastructure, addressing technical issues, and supporting continuous improvements across the bank’s technology stack. What you will do Monitor technology infrastructure to track performance and reliability Troubleshoot technical issues quickly to reduce service disruption Identify and implement optimizations that improve system efficiency and stability This role helps uphold Starling Bank’s focus on reliable, customer-centered banking by providing strong operational oversight of technology systems.