About the job
Join our dedicated team at Abtrace as a Practice Support Pharmacist, where your expertise in patient monitoring and recall within primary care will play a pivotal role in enhancing patient outcomes through our cutting-edge software platform.
About the Role
As a Practice Support Pharmacist, you will be instrumental in onboarding and supporting GP practices, facilitating the successful integration of the Abtrace platform into their operations. Your knowledge in monitoring long-term conditions and medication recalls will enable practices to optimize workflows, elevate patient care, and drive improved performance metrics. This is a customer-facing role that encompasses training, troubleshooting, and proactive engagement with practices to ensure they fully capitalize on the capabilities of our software. You will also collect user feedback and collaborate with our internal team to drive continuous improvements in the platform and overall client experience.
Key Responsibilities:
- Account Management: Assist GP practices with the onboarding process, ensuring a seamless setup and configuration of the Abtrace platform. Cultivate and maintain strong relationships with practices as their primary contact.
- Training & Support: Conduct customized training sessions for various team members within practices, including administrative and clinical staff. Leverage your expertise in recall searches to guide users in utilizing the Abtrace Proactive Monitoring Tool. Provide ongoing support, promptly resolving issues and collaborating with the Abtrace team for effective solutions.
- Proactive Engagement: Analyze client utilization data to identify improvement opportunities and enhance adoption rates. Actively engage with practices to ensure they derive maximum value from the software.
- Feedback & Collaboration: Gather and relay user feedback, feature requests, and suggestions for enhancements to the technical team. Work alongside other Abtrace clinicians to address client concerns that require clinical insights.
