Product Manager - Customer Experience Automation

At NiCE, we refuse to limit our challenges; instead, we constantly challenge our boundaries. We are ambitious innovators, striving to be game changers, and we are fully committed to winning. Our standards are set exceptionally high, and we consistently execute beyond those expectations. If you share our passion, we have an incredible career opportunity await…

Join SquareTrade as a Customer Experience Manager and lead initiatives that enhance our customer service strategies. In this pivotal role, you will be responsible for developing and implementing processes that improve customer satisfaction and drive operational excellence. Your leadership will guide our team towards delivering exceptional customer experiences, ensuring our clients feel valued and supported.

INEOS Automotive has built a reputation for direct, practical innovation in the automotive industry. From the initial vision of a no-nonsense 4x4, the company now delivers vehicles like the Grenadier to customers worldwide and is developing the Quartermaster double cab pickup. Partnerships with established industry leaders and a dedicated global team have fueled this progress. The company values determination and a willingness to challenge norms. With a diverse team of around 1,500 people representing 44 nationalities across 10 locations, collaboration and a drive to achieve ambitious goals are central to the culture. Role overview The Marketing Manager for Digital Experience and Customer Experience will shape and execute the global strategy for INEOS Automotive’s digital presence. This role centers on optimizing the website and CRM systems to meet customer expectations, support the consideration process, and drive conversions such as test drive bookings, quote requests, finance inquiries, and dealer contacts. What you will do Develop and refine digital experience strategies that support business growth. Implement and manage global customer experience initiatives. Increase website conversion rates and improve key performance indicators. Track and analyze website health metrics, including SEO, bounce rates, and user engagement. Work closely with agency partners to ensure effective project delivery. Oversee email marketing performance and manage automated messaging within resource limits. Lead digital marketing campaigns and drive lead generation activities. Requirements Experience managing digital website operations, optimization, and development for multiple markets and languages. Strong background in CRM systems, including building automated programs for prospect nurturing and customer retention. Self-driven and proactive, able to move initiatives forward independently. Knowledge of optimizing global, multi-market websites and developing effective content. Proven project management abilities and skill in prioritizing tasks. Comfortable adapting to changing business needs and environments. Excellent communication skills, able to connect technical and non-technical teams. This position is based in London, England, United Kingdom.

The Senior Product Manager will spearhead the product strategy and execution for our innovative Accounts Receivable Automation solution. This pivotal role encompasses leading a team of product managers, driving AI-powered initiatives, and utilizing in-depth knowledge of ERP financial systems to ensure our product not only meets market demands but also exceeds customer expectations. The Senior Product Manager will collaborate closely with engineering, sales, marketing, and support teams to meet revenue and customer satisfaction targets, aligning with our company’s overarching strategy and goals.Your role in shaping our future:Lead, mentor, and cultivate a high-performing team of product managers.Create an environment that promotes collaboration and innovation within the product management team.Define and articulate the product vision and strategy for the Accounts Receivable Automation solution.Transform product strategy into actionable product roadmaps.AI-Driven Product Development: Integrate AI technologies to enhance product functionalities and improve customer experiences.Stay abreast of AI advancements and incorporate applicable innovations into the product.Market and Customer Insights: Conduct thorough market research and customer interviews to uncover needs and opportunities.Develop a profound understanding of customer experiences, identify product gaps, and generate ideas to increase market share and drive growth.Product Lifecycle Management: Oversee the complete product lifecycle from concept to launch and beyond.Prioritize product features and enhancements based on business impact and customer feedback.Cross-Functional Collaboration: Work closely with engineering, sales, marketing, and support teams to guarantee successful product delivery.Act as a product evangelist, fostering awareness and understanding throughout the organization.Performance and Metrics: Set and monitor key performance indicators (KPIs) to assess product success.Analyze product performance and leverage data-driven insights to optimize outcomes.

Join Wise as a Senior Product Manager where you'll lead the charge in enhancing our WISE Platform's embedded experiences. You'll work cross-functionally with engineering, design, and marketing teams to develop innovative product strategies that resonate with our users.

SquareTrade Inc. is seeking a Manager – Customer Experience Journey & Innovation to join the London office. This position centers on raising customer satisfaction and shaping how customers interact with the company at every stage. Role overview The manager leads initiatives to improve the customer journey, using feedback and data to uncover pain points and set new strategies. The goal: strengthen each step of the customer experience and support innovative thinking across the organization. What you will do Direct projects aimed at enhancing customer experience across all touchpoints Analyze customer feedback to find opportunities for improvement Create and implement strategies to address pain points Collaborate with teams throughout the company to ensure a seamless journey Promote innovation and share best practices within the organization Collaboration This role works closely with cross-functional partners to deliver a consistent and improved customer journey. Fostering a culture that welcomes new ideas and ongoing improvement is an important part of the job.

Join Wise as a Senior/Principal Product Manager focusing on enhancing the Business Account Experience. In this pivotal role, you will drive product strategy and development, ensuring that our business clients receive the best possible experience. Collaborate with cross-functional teams to define product vision, prioritize features, and create roadmaps that align with our customers' needs and business objectives.

Role Overview Position: Senior Performance Manager - Customer Experience Location: London – The River Building HQ Working Pattern: Hybrid Deliveroo’s Customer Care team supports customers, riders, and restaurant partners with thoughtful, efficient, and empathetic service. The team handles live issues, improves proactive support, and uses data insights to drive continuous improvement. Service excellence is a core value across the marketplace. The Senior Performance Manager joins the Marketplace Support & Service Excellence group. This role focuses on ensuring fair, timely, and high-quality resolutions for all users, especially during critical moments. What You Will Do Shape performance strategy as part of the Customer Experience & Integrity (CXI) team. Maintain operational health by going beyond surface-level reporting to understand marketplace dynamics. Contribute to continuous improvement initiatives that enhance customer, rider, and partner experiences. Champion service quality and support excellence at every touchpoint. About Deliveroo Deliveroo is committed to reshaping how people shop and eat. The company values service excellence and works to provide meaningful support for everyone in its marketplace.

About Checkout.com Checkout.com helps major brands like eBay, ASOS, Klarna, Uber Eats, and Sony move money online with ease. Headquartered in London, the company supports digital payments worldwide and operates in 19 locations across six continents. The team values innovation and performance, offering opportunities for long-term growth in the fintech sector. Role Overview: Senior Manager, Product Marketing – Financial Experience This senior individual contributor position focuses on product marketing for Checkout.com’s financial solutions, including settlement, treasury services, and business accounts. The main goal is to position these products effectively in the market, making their benefits clear and relevant to merchants. The Senior Manager will work closely with Product, Commercial, and Marketing teams. Responsibilities include developing go-to-market strategies, leading cross-functional projects, and supporting business growth. The role plays a key part in shaping how merchants view Checkout.com as a financial partner. Location London

About Us:At Industrious, we pride ourselves on being the premier provider of premium workplace-as-a-service, recognized for maintaining the highest-rated workplaces in the industry. Our mission is to foster great working days for teams of all sizes, including our own. We believe that exceptional workplace experiences stem from the people we collaborate with and the challenges we tackle together. If you thrive in a collaborative environment that encourages innovative thinking and celebrates achievements, we want you on our team.We value authenticity and diversity. Our commitment to creating an inclusive and respectful environment is critical to our success. We embrace individuality and celebrate the uniqueness of each team member, understanding that great things happen when we unite as one team.Discover more about us at www.industriousoffice.com/careers.Role Overview:As a Member Experience Manager, you will be the essential problem solver, experience enhancer, and connector within our community. You will manage your own location, utilizing your business acumen to coordinate operations and communications effectively. Your confidence allows you to engage with executives and your enthusiasm for networking will help build relationships within the broader business community. You will take pride in representing Industrious and identifying potential new members, all while ensuring they have an exceptional workday. Your inquisitive nature will drive your success in our consultative sales approach, allowing you to uncover and meet the needs of others. You will also orchestrate remarkable events, loving the behind-the-scenes effort it takes to bring them to life. Your commitment to helping others is what sets you apart.Join us at Industrious, where we are redefining productivity through innovative workplace experiences.Extraordinary achievements require a team of thoughtful collaborators who think beyond conventional boundaries. Come be a part of our journey.

Wise seeks a Senior or Principal Product Manager to focus on Account Experience in London. This position aims to shape strategies that enhance how users interact with account services, with a strong emphasis on intuitive, customer-focused experiences. Key responsibilities Set the vision for account-related products, aligning direction with both customer needs and business objectives. Collaborate with engineering, design, and other teams to establish priorities and deliver solutions known for usability. Bring insights to the product roadmap, adjusting plans as customer expectations change. Collaboration This role operates within a cross-functional team. Regular partnership with colleagues from diverse backgrounds ensures features are clearly defined and delivered efficiently.

Join the innovative team at Capco as a Senior Product Designer specializing in product and experience design. In this pivotal role, you will leverage your expertise to shape user-centric designs and enhance product experiences that align with our clients' strategic goals. Your creativity and design thinking will play a key role in delivering compelling products that resonate with users and drive business growth.

Harry’s is a men’s grooming brand offering shaving, body, hair, and skincare products. Since 2013, the company has grown into the world’s second-largest shaving brand, delivering grooming essentials directly to consumers and working to improve men’s access to mental health resources. Harry’s is part of Mammoth Brands, which focuses on building brands that address real needs and support communities. Role overview This full-time Customer Experience Associate position is based in London, UK. The role follows a hybrid schedule, with three days each week in the Soho office. Candidates must live in the United Kingdom and be fluent in both German and English. The workweek includes either Saturday or Sunday as a regular day on the schedule. Customer Experience Team The team serves as the voice of Harry’s, handling direct interactions with customers and ensuring every contact reflects the brand’s values. Team members share feedback from customers to help shape future products and services. What you will do Provide responsive, thoughtful support to customers across various channels Serve as a subject matter expert on Harry’s products and company policies Resolve issues and answer questions, building genuine connections with customers Work closely with a collaborative, compassionate team Support customers in the US, Canada, UK, EU, and other regions

Role overview Quince is seeking a Customer Experience Specialist to join the team in the United Kingdom. This position centers on supporting customers, addressing their needs, and ensuring a smooth experience with Quince’s products and services. Specialists engage directly with customers, answer questions, and help them find solutions. What you will do Communicate with customers to resolve inquiries and provide accurate information Listen carefully to concerns and offer solutions that leave customers satisfied Strive to make every customer interaction positive and memorable Contribute to Quince’s commitment to outstanding service Requirements Strong communication and listening skills Empathy and patience when working with customers Interest in customer service Motivation to help improve the customer experience at Quince

About UsAt Sierra, we are revolutionizing the way businesses enhance customer interactions through our cutting-edge AI platform. Headquartered in San Francisco, we are expanding our footprint globally with offices in Atlanta, New York, London, France, Singapore, and Japan.Our core values—Trust, Customer Obsession, Craftsmanship, Intensity, and Family—are deeply embedded in our culture and guide every aspect of our work, fostering a collaborative and innovative environment.Founded by industry leaders Bret Taylor and Clay Bavor, our team brings a wealth of experience from top tech companies, including Google and Facebook, ensuring we are at the forefront of AI technology.Your RoleDevelop Enterprise-Level AI Solutions: As a Product Manager, you will collaborate closely with engineers and clients to design and implement AI agents capable of managing thousands of customer interactions daily.Customer Engagement: You will interface with various stakeholders within client organizations to:Identify and evaluate their needs.Deliver compelling demonstrations of Sierra’s solutions.Address and resolve technical challenges by collaborating with technical teams.Enhance Sierra's virtual agents to align with client needs and workflows.Act as trusted advisors to influence strategic technical decisions.Influence Product Development: Partner with engineering and product teams to define and roll out new features that are pivotal to customer success.QualificationsA minimum of 5-7 years of experience in product management, particularly with complex technical products.Strong analytical skills and the ability to translate customer needs into actionable product features.Excellent communication and interpersonal skills to foster collaboration across teams.Proven ability to manage multiple projects and priorities in a fast-paced environment.

At Klaviyo, we embrace the diverse backgrounds and perspectives of every Klaviyo (that’s how we refer to ourselves) in our workplace. We believe in providing everyone with an equitable opportunity for success and value the unique experiences that each individual contributes beyond conventional job qualifications. If you feel you are a close but not an exact match to the description, we encourage you to apply. Interested in discovering more about life at Klaviyo? Visit klaviyo.com/careers to learn how we empower creators to take charge of their own destinies.The RoleAs a Product Manager at Klaviyo, you will be a visionary builder with a keen product sense, robust technical skills, and an unwavering focus on delivering impactful outcomes. You will take ownership of projects from concept to execution, creating significant value for both customers and the company. In this role, you will formulate strategies for a complex product area, lead collaborative efforts across different functions, and help shape the future of our platform at scale. This position is well-suited for someone who excels in navigating complexity, acts swiftly, and balances urgency with thoughtful execution while influencing various stakeholders and senior leadership. Please note that this is a hybrid position requiring 3 days per week in our London office. Fully remote candidates will not be considered at this time.How You’ll Make a DifferenceLead the comprehensive strategy and execution for launching and expanding Klaviyo's platform into new geographic markets and languages.Collaborate with finance and billing teams to implement international billing solutions, encompassing multiple currencies and new payment methods.Define and establish localization-as-a-service frameworks to enable product teams across Klaviyo to seamlessly deliver features tailored for new international markets.Drive the international growth strategy for a large and intricate product area, measuring success through key expansion metrics, and prioritizing significant opportunities aligned with company objectives.Adapt strategies based on findings, knowing when to initiate, expand, or cease investments.Partner with engineering, design, and analytics teams to establish vision, create a roadmap, and meet objectives while removing obstacles and enhancing team cohesion.Lead with technical proficiency and a strong product sense, ensuring alignment with customer needs and business goals.

Mammoth Brands, headquartered in London and formerly known as Harry's Inc., develops and supports well-known consumer brands such as Harry’s, Flamingo, Lume, Mando, and Coterie. Since 2013, the company has emphasized direct relationships with customers and strives to create products that address genuine needs. Mammoth Brands also maintains a strong commitment to community impact, having donated over $20 million to nonprofit partners. Role overview This full-time Customer Experience Associate position is based in London, UK. The role requires working from the Soho office at least three days a week and includes weekend shifts. Candidates must live in the United Kingdom and be fluent in both German and English. Customer Experience Team The team focuses on connecting customers with Mammoth Brands’ products, making each interaction as smooth and positive as possible. Team members listen to feedback and collaborate to improve every customer’s experience. What you will do Deliver outstanding service to customers across multiple communication channels Apply problem-solving skills and empathy to build strong connections with customers Work closely with colleagues to represent Mammoth Brands’ values in every interaction Requirements Fluency in both German and English Residence in the United Kingdom Ability to work from the Soho, London office at least three days per week Willingness to work weekends

Role Overview PA Consulting Group is seeking a Customer Experience Strategist in London. This role focuses on shaping and improving client customer journeys through research, analysis, and practical strategy. What You Will Do Analyze customer insights to identify pain points and opportunities Develop strategies to improve customer satisfaction and loyalty Implement solutions that put the customer at the center of business decisions Work closely with cross-functional teams to deliver projects Conduct market research to inform recommendations Use data analytics to guide and measure customer-focused initiatives Location This position is based in London.

Role overview Wise is seeking a Product Lead to focus on the Onboarding Experience. This London-based role centers on making the first steps for new users straightforward and engaging. The Product Lead will oversee projects that help users get started smoothly with the Wise platform. What you will do Lead initiatives to improve and streamline the onboarding journey for Wise users Shape product strategies that help users succeed from their very first interaction Create and implement solutions that ensure onboarding is clear and welcoming Location This role is located in London.

Artsy is seeking a passionate Senior Customer Experience Specialist to enhance our customer interactions and drive satisfaction. In this pivotal role, you will be responsible for analyzing customer feedback, developing strategies to improve our services, and ensuring our customers have the best possible experience with our platform.