Regulatory Operations Analyst

At Beam, we are dedicated to addressing the world’s most pressing social issues through innovative technology and artificial intelligence. Join our rapidly expanding team as we make a significant impact on society 🌍.Embrace the challenge of making a difference; nothing worthwhile comes easily.Become part of a pioneering organization that is leading the char…

Join our dynamic team as an Operations and Regulatory Support Analyst, where you will play a pivotal role in ensuring compliance and operational excellence within a regulated financial landscape. This position is vital for aligning customer outcomes with FCA Consumer Duty principles, managing outsourced service providers, and serving as a subject matter expert in complex wallet-related fraud matters.The ideal candidate will demonstrate a solid regulatory understanding, operational rigor, and extensive hands-on experience in banking, payments, or a closely regulated field.Key ResponsibilitiesOversight & Regulatory ComplianceDevelop, implement, and uphold customer support oversight frameworks that meet FCA Consumer Duty standards and internal risk guidelines.Assess customer outcomes, perform routine assurance checks, and pinpoint risks or gaps in service delivery.Compile oversight reports and documentation to support internal governance, audits, and regulatory assessments.Outsourcing & Vendor ManagementOversee outsourced customer support providers, ensuring compliance with regulatory, contractual, and performance standards.Establish, monitor, and analyze KPIs, such as complaint volumes, resolution timelines, quality metrics, and customer satisfaction scores.Conduct regular performance evaluations with suppliers, fostering continuous improvement and remediation as necessary.Technical SME & Fraud EscalationServe as an escalation point and technical expert for intricate wallet-related fraud cases.Execute thorough investigations, perform root cause analyses, and conduct trend assessments to bolster fraud prevention and control measures.Work closely with Fraud, Risk, Compliance, and Product teams to enhance controls and safeguard customer interests.Stakeholder & Risk CollaborationCollaborate with Compliance, Legal, Risk, Operations, and Customer Experience teams to ensure consistent regulatory interpretation and application.Assist in the development of policies, training, and guidelines for customer support teams and suppliers regarding regulatory and conduct expectations.

Role overview g-mass is hiring a Regulatory Business Analyst based in London. The position centers on maintaining compliance with regulatory requirements while supporting projects that improve business operations. Daily work involves close collaboration with teams across the company, analyzing how business processes function, and identifying areas where regulatory risks may arise. What you will do Partner with cross-functional teams to review and refine business processes Identify and evaluate regulatory risks within company operations Create strategies to address and minimize compliance risks Present findings and recommendations clearly to stakeholders at different levels Requirements Keen attention to detail Strong analytical and problem-solving abilities Ability to communicate effectively with both technical and non-technical colleagues Background in regulatory analysis or business process improvement considered an advantage

Pension Insurance Corporation (PIC) is dedicated to providing secure retirement income through meticulous risk management, superior asset and liability management, and outstanding customer service. Our mission is to ensure that pensions for our current and future policyholders are met effectively. We achieve this through strategic objectives and fostering a strong company culture rooted in our core values of Resilience, Adaptability, and Loyalty.Role OverviewJoin our Regulatory Affairs team, which operates within the Risk and Compliance function.Your contribution will help strengthen our regulatory risk management and deepen our understanding of regulatory challenges and initiatives across PIC.You will collaborate with various departments to integrate regulatory considerations into key business activities and decisions, enabling controlled risk-taking that fosters long-term value.The Regulatory Affairs team leads PIC’s regulatory strategy and manages relationships with key UK regulators (PRA and FCA), including addressing regulatory inquiries and providing strategic insights and recommendations.Your role will involve working closely with first line and risk colleagues to gain support and implement enhancements to systems, processes, and technologies, including:Applying insights about the Regulators' influence on PIC and policyholders.Conducting proactive horizon scanning to identify emerging trends and regulations to anticipate future needs and mitigate risks.Ensuring strong business outcomes related to capital, profitability, brand reputation, and consistent positive results.Our company values must be reflected in the performance and delivery of every role.Key Responsibilities as a Regulatory Affairs Analyst:Collaborate with the team to enhance regulatory engagement throughout the business, ensuring that our approach remains fit for purpose, efficient, and effective.Conduct detailed analysis of regulatory changes and support the team in advising the business on suitable actions.Assist in determining the timing and nature of responses to regulatory activities, including inquiries, thematic requests, and relevant consultations and policies.Gather, interpret, and utilize complex data to formulate actionable strategies that improve processes and outcomes.

Senior Business Analyst - Regulatory ChangeLocation: LondonSalary: £75,000 - £85,000 (Fixed Term Contract)At Match Performance Solutions Ltd, we are dedicated to making a significant impact. Our mission is rooted in the belief that we can help our clients achieve their capability goals more effectively than traditional consultancies. We blend extensive experience, insightful perspectives, and innovative technology to tackle the challenges our clients encounter. Our proven solutions have been successfully implemented numerous times and continue to evolve as technology advances.The landscape of change management is increasingly intricate, rendering many experienced Change professionals struggling to meet new demands. As businesses become more reliant on the speed and efficacy of program and project delivery, the pressure on Change functions has never been greater.Our Commitment:Providing high-level delivery resources - whether architecting or executing ambitious goals.Coaching and training to nurture internal talent.Delivering data and insights to share successes and failures, offering a foundation for future improvements.Attracting top-tier talent from the marketplace.Providing consultancy to enhance organizational capabilities.Key Responsibilities:Exemplary stakeholder management across all levels, both internally and externally.A minimum of 3 years of experience in Business Analysis.Acting as a liaison between business units and IS, employing exceptional written and verbal communication skills to ensure clear translation of business requirements into functional outcomes.Demonstrating strong business acumen, quickly acquiring the necessary content and knowledge to support the business throughout the requirements gathering, design, and testing phases.Producing comprehensive and precise documentation (e.g., process mapping, data flow diagrams), and facilitating workshops using various business analysis techniques including GAP analysis, requirements gathering, and validation.Qualifications:Experience managing complex projects and programs involving extensive business change.Able to navigate uncertain or challenging environments, providing constructive challenges as needed.Consistently producing high-quality outputs that meet management standards.Familiarity with both agile and waterfall project life cycles within a structured environment, with experience collaborating with third-party application developers.Experience in developing business processes and employing innovative thinking to challenge existing practices.A proactive thinker with strong influencing skills, capable of recognizing when to escalate or seek support for critical issues.

Role overview The Operations Analyst position at Securitas in London centers on evaluating and refining daily business activities. The role involves studying how the company currently operates, pinpointing opportunities to improve, and working with teams across the organization to ensure that operational processes align with Securitas’s goals. What you will do Review and analyze operational workflows to find ways to increase efficiency Work closely with colleagues from various departments to understand their requirements and challenges Contribute to initiatives that align day-to-day operations with the broader company strategy

Role Overview Utility Warehouse is looking for a Technical Operations Analyst in London. This role focuses on keeping technical systems running smoothly and improving how things work across teams. What You Will Do Analyze operational data to spot trends and areas for improvement Work with other departments to streamline processes and share insights Help develop technical specifications for new projects and initiatives Identify inefficiencies and suggest practical solutions to boost performance Who We’re Looking For Strong attention to detail and a methodical approach to problem-solving Comfortable working with data and drawing clear conclusions Enjoys collaborating with colleagues across different teams Interest in technology and finding ways to make systems more efficient This position is based in London.

Join our dynamic team at Ravio as a Revenue Operations Analyst, where you will play a pivotal role in optimizing our revenue processes and enhancing operational efficiency. In this position, you will analyze data, develop reports, and collaborate with cross-functional teams to drive strategic initiatives. Your insights will be crucial in improving our customer engagement strategies and maximizing revenue growth.

Starling Bank is hiring a Technology Operations Analyst based in London. This position plays a key part in maintaining the bank’s technology systems to ensure customers have a dependable experience. Role overview The Technology Operations Analyst works to keep core systems stable and efficient. Daily tasks involve monitoring infrastructure, addressing technical issues, and supporting continuous improvements across the bank’s technology stack. What you will do Monitor technology infrastructure to track performance and reliability Troubleshoot technical issues quickly to reduce service disruption Identify and implement optimizations that improve system efficiency and stability This role helps uphold Starling Bank’s focus on reliable, customer-centered banking by providing strong operational oversight of technology systems.

Role overview Telefonica Tech is hiring a People Operations Analyst based in London. This position strengthens HR processes by analyzing operations and applying data insights to support employees and advance organizational goals. What you will do Review HR systems and processes to spot opportunities for improvement Apply data analysis to guide decisions that improve the employee experience Contribute to aligning HR strategies with company objectives Collaborate with different teams to encourage effective communication and teamwork Requirements Analytical skills for evaluating and refining HR processes Experience working with HR data and systems Strong interpersonal skills to support collaboration and clear communication

Join Kpler as a Revenue Operations Analyst in our London office, where you will play a crucial role in enhancing our revenue processes and analytics. In this exciting position, you will collaborate with cross-functional teams to optimize revenue operations, leveraging data analysis to support strategic decision-making and drive efficiency. If you are passionate about data-driven insights and eager to contribute to a dynamic and innovative team, we want to hear from you!

Join Alo Yoga as an Operations Planning Analyst, where you will play a crucial role in optimizing our operational strategies and enhancing efficiency across various functions. In this dynamic position, you will analyze data, identify trends, and collaborate with cross-functional teams to drive continuous improvement. Your insights will be pivotal in shaping our operational framework and ensuring alignment with our business objectives.

Monzo Bank Ltd. is looking for a Security Operations Analyst to help protect its digital infrastructure and customer data. This position plays a key role in supporting the security team’s daily operations and maintaining the safety of banking services. Responsibilities Monitor security alerts and investigate any suspicious activity across systems. Respond to security incidents, assisting with resolution and documentation. Identify vulnerabilities and suggest improvements to existing security measures. Collaborate with colleagues to uphold a strong security posture throughout the organization. Location This role can be based in Cardiff, London, or performed remotely within the UK.

3eco is hiring a Regulatory Solutions Advisor in London. This role centers on helping clients navigate regulatory compliance. The position calls for a strong understanding of regulations and the ability to adapt solutions to different client situations. Role overview The Regulatory Solutions Advisor works closely with clients to interpret and address regulatory requirements. The focus is on providing practical guidance and ensuring compliance strategies fit each client’s business context. What you will do Advise clients on regulatory compliance matters Develop and recommend solutions tailored to individual client needs Support the ongoing improvement of compliance practices Requirements Expertise in regulatory compliance Ability to understand and address varied client needs Strong communication and problem-solving skills

Role overview fuku is seeking an Operations Analyst to join the team in London. This position centers on refining operational processes, analyzing business data, and providing insights that support greater efficiency. The work plays a direct role in supporting company growth and ongoing success. What you will do Review operational workflows to spot areas that could work better Analyze data sets to identify trends and new opportunities Present findings and recommendations to colleagues and leadership Contribute to projects focused on optimizing how the company operates Requirements Keen attention to detail and strong analytical skills Comfort working with data and turning analysis into clear conclusions Effective problem-solving skills Clear, confident communication abilities Interest in operations and improving processes Location This role is based in London, England, United Kingdom.

Role overview Connexity is hiring a Junior Operations Analyst in London. This role supports daily operational processes and data analysis across the company. The analyst works closely with teams from different functions to help improve efficiency and contribute to strategic projects. What you will do Assist with operational workflows and ensure smooth day-to-day processes Analyze data to support business decisions Work with colleagues from various departments on projects to improve company performance Who we’re looking for Interest in data-driven decision-making Motivated to build a career in operations and analysis Ready to learn and contribute in a collaborative setting

Location: London, UKReporting to: VP, Regulatory Science Orchard Therapeutics, a subsidiary of Kyowa Kirin, is a pioneering leader in the field of gene therapy, dedicated to changing the lives of patients suffering from rare disorders. Our innovative gene therapies leverage gene-modified hematopoietic stem cells (HSCs) to make a transformative impact. With our global headquarters based in London and a U.S. presence in Boston, we are at the forefront of scientific advancement.Job SummaryThis is an extraordinary opportunity to become a key player in a dynamic team focused on shaping the global regulatory strategy and executing regulatory activities for promising early-stage ex-vivo gene therapy assets. We are seeking a candidate with a robust regulatory background who can craft innovative strategies while demonstrating exceptional collaboration, problem-solving, and attention to detail to drive groundbreaking scientific endeavors.Key ResponsibilitiesServe as the Global Regulatory Lead for assigned ex vivo gene therapy programs:Represent the regulatory function on cross-functional program teams.Collaborate with the program lead and development team (including research, preclinical, and/or clinical stakeholders) to design a development strategy aimed at securing regulatory approvals.Lead the formulation of global regulatory strategies and oversee the execution of planned regulatory activities across regions (including but not limited to the EU and US) in conjunction with the broader regulatory team, facilitating timely initiation of pivotal studies and an expedited approval pathway.Oversee US FDA regulatory efforts to achieve global development and registration in alignment with US counterparts.Work closely with the Regulatory CMC lead to formulate effective regulatory strategies related to CMC development.Act as the regulatory liaison with academic partners and coordinate regulatory activities with them as necessary.Function as the EU/UK Regulatory Regional Lead, directing the execution of EU/UK regulatory activities for assigned programs:Plan, prepare, and review submissions to regulatory authorities (including EMA and other national bodies):Manage or supervise initial clinical trial applications (CTA) submitted to national regulatory authorities in EU/UK and subsequent submissions necessary for maintaining ongoing clinical trials in collaboration with CROs.Oversee applications for orphan designation (OD), PRIME designation, scientific advices, pediatric investigation plans (PIP), pre-submission meetings, etc.Act as the primary contact with regulatory authorities.Prepare scientific advice/pre-submission meeting requests, briefing documents, and coordinate team preparations for meetings.

About the TeamAt OpenAI, our User Operations team plays a crucial role in protecting our products and users from abuse, fraud, and safety risks. As a vital component of the company’s frontline safety infrastructure, we ensure that real-world user experiences result in timely, high-integrity decisions and sustainable improvements. Our team operates at the crossroads of operations, user trust, and risk management, working collaboratively with departments across Legal, Policy, Engineering, and Product, as well as external partners.We support a diverse and global user base spanning OpenAI’s product suite by effectively managing sensitive inbound tickets, high-severity escalations, and operational risk workflows. Our work is grounded in sound judgment, user trust, and a commitment to creating reliable systems that can scale.About the RoleWe are looking for a highly analytical, adaptable, and technically skilled Operations Analyst to help enhance and scale our user safety and risk operations—focusing on complex, time-sensitive issues where making the right decision can significantly impact users and the business.In this position, you will be at the forefront of user safety: identifying and evaluating high-impact risks that emerge during real-world product usage and driving their resolution in collaboration with teams across the organization. You will transform ambiguous signals into actionable insights—enhancing our immediate response mechanisms while also fortifying the systems (processes, documentation, and automation) that facilitate consistent, high-quality decisions at scale. This role offers a high degree of autonomy and a clear impact: you will manage workstreams from start to finish and assess success through quicker response times, improved outcomes, and minimized risk.Location / work model: London (hybrid, 3 days/week in-office).Please note: This role may involve exposure to sensitive or concerning content. Strong discretion, good judgment, and resilience are essential.In This Role, You WillTriage and resolve intricate, high-sensitivity user issues and escalations, encompassing trust & safety incidents and other urgent risk reviews.Conduct thorough risk evaluations and investigations utilizing internal tools, operational documentation, and relevant external resources when necessary.Act as an incident manager for sensitive reviews that demand nuanced interpretation, decisive action, and strong cross-functional coordination.Collaborate with stakeholders across the organization to drive improvements and share insights.

Wise is looking for a Lead Data Analyst to strengthen operational performance through data insights. This role is based in London and centers on guiding a team of analysts, collaborating with colleagues across departments, and turning data into clear recommendations for process improvements. Role overview This position focuses on uncovering opportunities to refine operations and support better decision-making. The Lead Data Analyst interprets complex data, develops practical strategies, and communicates findings directly to stakeholders. What you will do Lead and mentor a team of data analysts Work with cross-functional teams to identify and prioritize process improvements Analyze large datasets to extract actionable insights Present data-driven recommendations to stakeholders Requirements Strong analytical skills and experience with complex datasets Ability to develop strategies based on data findings Experience presenting to and influencing stakeholders Background in leading or mentoring analysts is preferred

Postman is seeking a Deal Operations Analyst based in London, UK. This position centers on refining operational processes and enhancing deal management systems. The analyst partners with teams across the company to help keep deal execution on track and efficient. Key responsibilities Work with colleagues in various departments to support the full deal process Review operational data to identify patterns and trends Present insights that help shape operational strategies Contribute to process improvements that align with company growth Requirements Strong analytical abilities High attention to detail Experience working with data and collaborating across teams