Relationship Manager - Professional Membership

Join our dynamic team at Real Recruitment Ltd as a Relationship Manager - Professional Membership. In this pivotal role, you will be responsible for fostering and maintaining strong relationships with our professional members, ensuring their needs are met and that they receive the highest level of service. Your ability to engage effectively with stakeholders…

Join our dynamic team as a Research Administrative Assistant, where you will play a vital role in supporting our Professional Membership initiatives. Your responsibilities will include managing administrative tasks, coordinating research projects, and assisting in the development of engaging membership content. We are looking for a proactive, detail-oriented individual who thrives in a collaborative environment.

About Decentralized MastersDecentralized Masters is an innovative educational platform dedicated to empowering retail customers to navigate the exciting realm of Decentralized Finance (DeFi). Our mission is to equip individuals with the knowledge and tools necessary to reclaim control over their financial futures. By leveraging DeFi, we enable our clients to enhance their capital's growth potential, even in the face of inflation, allowing them to prosper during these unpredictable times. Our comprehensive training programs cater to individuals with no prior crypto experience, transforming them into DeFi experts through engaging video content, live sessions, personalized mentorship, proprietary tools, and insightful research reports. Our vision is to establish the largest DeFi educational ecosystem globally, starting with our ambition to become the premier platform for DeFi education.With a dedicated team of over 80 full-time professionals, Decentralized Masters is experiencing remarkable growth, gaining recognition across the globe, and is on track for potential unicorn status within the next few years. As a self-sustaining and profitable organization, we are targeting $50 million in revenue by 2025.Discover more about us:Visit our Website Trustpilot Reviews Featured in EntrepreneurWe take pride in attracting intelligent, affluent, and open-minded individuals, making our sales conversations both dynamic and engaging.Our marketing strategy is exceptionally strong, currently achieving profitable customer acquisition through YouTube and Facebook ads, with an impressive return on ad spend averaging 5x.

Join Swissquote, a leading online financial services provider, as an Institutional Relationship Manager. In this pivotal role, you will cultivate and manage relationships with institutional clients, guiding them through our innovative financial products and services. Your expertise will be instrumental in enhancing client satisfaction and driving business growth.

Join Equinox, a leading luxury fitness company, as a Membership Sales Advisor in London. In this dynamic role, you will engage with potential members, showcasing the unique benefits of our facilities and services. Your passion for health and fitness will resonate with clients, driving membership growth and fostering a welcoming community.

Legal & General seeks a Supplier Relationship Manager for the Asset Management team in London. The position centers on building and maintaining effective partnerships with key suppliers, helping ensure they consistently deliver value and meet agreed performance standards. Key responsibilities Manage ongoing relationships with major suppliers supporting the Asset Management division Monitor and improve supplier performance, focusing on service quality Work closely with internal teams to ensure supplier activities align with business priorities Spot opportunities to enhance value and encourage innovation throughout the supply chain

Join Intercom as a Senior Relationship Manager in our MidMarket division, where you'll play a pivotal role in fostering and maintaining strong client relationships. You will be responsible for understanding client needs, providing tailored solutions, and delivering exceptional customer service to drive business growth.

Your Role and Impact:At Elliptic, we believe that outstanding commercial operations stem from robust systems and insightful analytics. We're not merely tracking revenue; we're creating the infrastructure that empowers our teams to tackle financial crime effectively and at scale.As the Head of CRM, you will oversee our customer lifecycle architecture, ensuring that our go-to-market (GTM) technology stack grows in harmony with our strategic initiatives. Your role will bridge systems architecture and data analytics, maintaining the technical backbone while providing insights that influence decision-making across Marketing Automation, Sales, and Customer Success.This position transcends typical CRM administration; you will forge the links between our technical framework and commercial strategy, enabling Elliptic to scale efficiently while upholding data integrity and analytical precision that differentiate exceptional operations from the ordinary.

Join Trainline as the Head of CRM, where you will spearhead our customer relationship management strategies to enhance customer engagement and loyalty. You will lead a team of dedicated professionals, utilizing data-driven insights to develop innovative CRM initiatives that drive business growth.

We are seeking a dynamic and results-driven Invoice Finance Relationship Manager to join our team at Allica Bank. As a key player in our finance division, you will be responsible for developing and maintaining strong relationships with clients, providing tailored finance solutions to meet their needs. Your expertise will help our clients optimize their cash flow and manage their financial operations effectively.

About UsFor over 18 years, Equals Money has empowered over a million customers to efficiently manage their finances. Our award-winning suite of products enables low-cost, multi-currency payments across a variety of services, including travel money, transfers, currency hedging, and expense management. Our mission is to simplify financial management for our customers.We are devoted to providing exceptional value through cutting-edge payment technology combined with personalized expert service. To achieve this, we are looking for a talented Relationship Manager to join our dynamic team.With offices in London, Chester, Los Angeles, and across Europe, Equals encompasses three brands - Equals Money, FairFX, and CardOneMoney. You will be part of a close-knit team of diverse professionals who understand that different perspectives enhance customer understanding. Together, we strive to make money management simple and cost-effective for our clientele.About the RoleWe are thrilled to announce a new opportunity within our commercial BaaS solutions team, a rapidly growing segment of our business. We seek an engaging Relationship Manager to cultivate robust relationships with clients and internal stakeholders.The Relationship Manager will be responsible for offering informed advice, facilitating decision-making, swiftly addressing escalations, and ensuring overall client satisfaction. You will oversee the customer lifecycle from the initial stages of their implementation project through the first year and beyond.Your success in this role will hinge on your ability to establish positive, long-term client relationships and assist in identifying solutions that align with their needs. Given the growth nature of this sector, you’ll also be instrumental in defining improved workflows, uncovering efficiency opportunities, and implementing best practices.About YouYou will possess extensive knowledge and experience in International Payments and Card Issuing/Processing, having developed a deep understanding of best practices, systems, and tools in this domain.

We are seeking a highly motivated and experienced Senior Relationship Manager specializing in Architecture, Design, and Fashion. This role will focus on building and nurturing relationships within the creative sectors, ensuring our clients receive unparalleled service and support.The ideal candidate will have a proven track record in managing key accounts, a deep understanding of the architecture and fashion industries, and the ability to identify and pursue new opportunities for growth.

Join Jobs for Humanity as a Part-Time Relationship Manager in Music, where you will play a pivotal role in fostering connections within the music community. Your mission will be to engage with artists, organizations, and fans, ensuring a vibrant network that thrives on collaboration and creativity.

The Role... Join the dynamic Soho Support Team (SST) during an exciting expansion phase with new house openings across the UK, Europe, and North America. In this pivotal role, the Membership Support Coordinator will report directly to the Soho Support Manager for Membership, ensuring that our members receive exceptional service in Dutch and English. You will be integral in delivering a first-class experience while adhering to departmental service level agreements (SLAs). This position offers significant growth potential for passionate individuals dedicated to enhancing customer experiences. Salary: £13 per hour Main Responsibilities... Serve as an enthusiastic first point of contact for Soho House member inquiries via telephone and email, responding in Dutch or English as needed and in accordance with departmental SLAs. Proactively assist our diverse membership by addressing payment issues or providing support through telephone and email communications in Dutch and English. Utilize our Salesforce database to create, access, and update records for current and prospective members. Facilitate new member sign-ups and manage membership renewals through credit card, SEPA, and occasional bank transfer payments, ensuring all transactions comply with company and legal guidelines. Contribute to the administration of our UK houses and future openings as part of a collaborative team. Share responsibility for amending and freezing memberships in alignment with the relevant Terms & Conditions. Assist other departments with information requests as needed. Participate in ad-hoc projects as assigned by the Head of Support or Soho Support Manager. What We Are Seeking... A minimum of one year of customer-facing experience, ideally within a membership-based environment. A strong commitment to providing top-notch customer service. Familiarity with Salesforce is advantageous. Ability to communicate fluently and professionally in both Dutch and English to a diverse clientele. Experience working in a fast-paced team setting. A genuine passion for customer service and a desire to enhance the customer experience through knowledge, empathy, and meticulous attention to detail. A professional phone manner and excellent written communication skills. Proficiency in IT, including Microsoft Office applications and accurate data entry.

Role Overview The Scheme Relationships Specialist at Checkout.com manages and strengthens connections with major payment schemes. This position focuses on optimizing these partnerships to support business goals and improve service offerings for clients. What You'll Do Maintain and develop relationships with key payment scheme partners Support strategic initiatives to enhance client services Work closely with internal teams to align partnership goals with company objectives About the Team Work alongside colleagues who value innovation and high standards in the payments sector. The team is committed to delivering quality and driving progress for clients and partners. Location This role is based in London.

Join Collibra's Engagement Team Collibra is on the lookout for an experienced Engagement Manager to become a vital part of our vibrant Professional Services team. Reporting directly to the Senior Director of International Professional Services, you will play a pivotal role in guiding our Professional Services Engagement Management team. In this position, you will provide essential leadership and oversight to the implementation team, ensuring that our customers can effectively install, configure, and utilize our products. You will be instrumental in collaborating with customers to enhance their time-to-value, maximize product advantages, and offer the necessary process, technical, and expert guidance throughout the implementation phase. This is a hybrid role based in our London office, requiring in-office attendance at least two days a week. Our hybrid model fosters connection, collaboration, and continuous team progress. As an Engagement Manager at Collibra, your responsibilities will include: Overseeing a variety of activities spanning team leadership, customer engagement, project governance, and revenue forecasting. Leadership & Team Management Guide and oversee the Engagement team. Provide escalation support for team and customer projects. Supervise team initiatives in customer product installation, configuration, and initial operations. Manage timesheet approvals and serve as a delegate. Conduct performance and development reviews, as well as annual compensation assessments. Engagement Team Development Contribute to the continuous development of the Engagement and Professional Services organizations. Manage and participate in Delivery, Engagement, and Sales meetings. Handle resource requests and facilitate resource planning sessions with Engagement Managers, Delivery, and PS Sales teams. Collaborate with the Customer Experience (CX) team on new initiatives across the organization. Project & Portfolio Governance PS Offering Portfolio Management: Oversee Change Control for the PS organization concerning new and existing service offerings. Maintain project software hygiene (Asana/Jira) and host project meetings for Portfolio Management. Continuously enhance portfolio management processes. Project Overview: Additional details about project management responsibilities can be discussed during the interview process.

Your ImpactThe Manager of Professional Services plays a pivotal role in both internal leadership and client engagement. This position is central to delivering a unique combination of technical support, consulting, software expertise, and data management. Responsibilities include hiring and nurturing team members, ensuring timely and excellent service delivery to clients, managing escalations in collaboration with sales, and overseeing performance management within the organization. The role involves calibrating team services while driving growth and scalability, making leadership critical to the ongoing development of DISCO's professional services.What You'll DoTeam Management: Oversee day-to-day operations of the Data Operations and DISCO Desk teams in London. This includes performance management, recruitment, and workload distribution. Regularly review client interactions to ensure quality service, identify training needs, and enhance technical support delivery. Manage team schedules for optimal coverage, conduct one-on-one meetings, and support administrative tasks such as time entry approvals. Foster a culture of continuous improvement through training and soliciting team input on process modifications.Client Relationship Management and Service Delivery: Act as the main point of contact for escalated client issues, ensuring positive resolutions. Clearly communicate complex technical matters in an accessible manner to clients. Build and maintain relationships with Customer Success, Review, Sales, and other Professional Services leaders to guarantee a seamless client experience. Consistently meet and exceed internal and client expectations regarding response times and service quality.Process Improvement, Documentation, and Standardization: Lead initiatives to document standardized processes and workflows. Regularly review team-client interactions for quality assurance and identify areas for improvement and training to enhance technical support delivery.

Join Allica Bank as Our New Business Relationship Manager - Squad Lead!At Allica Bank, we pride ourselves on being the UK’s fastest-growing company and the leading financial technology (Fintech) firm. Our mission is to empower established SMEs, a crucial yet underserved segment within the Fintech landscape.Established SMEs are the backbone of local economies, contributing over a third of our GDP. Unfortunately, they have often been overlooked by both traditional high street banks and contemporary fintech providers.Department OverviewOur goal is to revolutionize Relationship Banking for established SMEs by leveraging the best talent, products, and digital tools. We acknowledge that we're on a journey of discovery, and you will be instrumental in shaping our offerings.Since its inception in 2022, our Relationship Manager team has been expanding rapidly in line with the Bank's growth. A key part of our strategy is to ensure every customer who opens an account is assigned a dedicated Relationship Manager, delivering exceptional service.Beyond providing excellent service, our Relationship Managers cultivate profound understanding and trust with their customers, delving into their ambitions, goals, and motivations. They facilitate access to a range of Allica Bank products, including Business Current Accounts, Savings Accounts, Commercial Loans, Asset Finance, and Working Capital Facilities.Role OverviewAs a Relationship Manager at Allica Bank, you will play a pivotal role in new business acquisition as we continue to expand. Portfolios are strategically built to optimize this capability. You will establish and nurture a strong network of trusted SME advisors, including accountants, solicitors, and business organizations (note: commercial finance brokers are supported by our dedicated broker team). We expect our Relationship Managers to be esteemed partners and experts in business finance within their communities.This role is both hands-on and leadership-focused, emphasizing Growth & Business Development aligned with set objectives within your area, while also leading and developing a team of Growth-Focused Relationship Managers. The ideal candidate will have a proven track record in business development within financial services and experience in leading high-performance teams. This position offers an incredible opportunity for the right individual to shape their portfolio from the ground up and inspire a team to do the same.

Pension Insurance Corporation (PIC) is seeking a skilled part-time Third-Party Risk and Supplier Relationship Manager to join our dedicated TP&O team in London. This pivotal role involves actively managing relationships with third-party suppliers to ensure that risks are thoroughly assessed, mitigated, and managed in accordance with applicable laws, regulations, and internal policies. Our team leverages data-driven decision-making to lead strategic initiatives that yield measurable value to PIC. You will serve as a designated relationship owner, collaborating with various teams and functions across PIC to create a comprehensive third-party and supplier lifecycle — from due diligence and selection to onboarding, ongoing management, and renewal or exit.Key Responsibilities:Act as the designated Relationship Owner for both new and existing third-party and supplier relationships, ensuring robust processes throughout the entire relationship lifecycle.Lead compliance and governance activities for third-party and supplier engagements, ensuring strict adherence to laws, regulations, and internal policies.Work collaboratively across PIC teams to design and implement risk-mitigation strategies addressing financial, geopolitical, and supply chain risks.Oversee the third-party risk management (TPRM) program, managing the identification, assessment, mitigation, and continuous monitoring of third-party risks.Maintain a regular cadence of written and verbal communication regarding TPRM activities, risk exposure, and incidents for inclusion in senior management and Executive Committee reports.Cultivate and maintain strong relationships with key suppliers, acting as the primary contact and providing updates on SLA/KPI performance while driving continuous improvement.Identify and manage supply chain-related risks by developing contingency and mitigation plans.

Join Shawbrook Bank as an Assistant Relationship Director in the dynamic Structured Lending department. In this pivotal role, you will support the development and management of client relationships, ensuring exceptional service delivery and strategic growth. Your ability to engage with clients and understand their financial needs will be key to your success.