Sales and Retention Lead, Customer Engagement Centres

Who We AreAt The Economist Group, we are dedicated to fostering progress in the world. Our commitment to innovation, independence, and meticulous analysis unites us. We empower individuals and organizations to navigate the complex challenges and transformations that shape our global landscape. Through our analytical rigor and evidence-based insights, we help…

Join PA Consulting as a Communications and Engagement Lead, where you will play a pivotal role in shaping and enhancing our corporate communications strategy. This is an exciting opportunity to lead engagement initiatives that resonate with our stakeholders and elevate our corporate presence.

We are looking for a highly skilled and experienced Technical Design Lead to join our innovative and diverse data centre team. This crucial role involves spearheading the design and execution of complex hyperscale, colocation, and enterprise data centre projects throughout Europe. You will manage multi-disciplinary teams, uphold technical excellence, and foster strong client relationships.This is a client-facing, hands-on position with excellent opportunities for career advancement, engaging with high-profile, fast-paced projects for global clients.Regular travel to our UK & I + European offices will be required as part of this role.Your Responsibilities:Lead and coordinate multi-disciplinary design teams (Architecture, Civil, Structural, Mechanical, Electrical, Plumbing, Security, Fire Protection, ICT, BMS/EPMS) across the UK and Europe.Oversee all phases of data centre projects from site due diligence, campus planning, conceptual/schematic/detailed design to construction documentation.Ensure timely delivery of high-quality design outputs that align with client needs and project timelines.Proactively identify and mitigate project risks, offering innovative and practical solutions.Support the broader Sector and Commercial teams in commercial and contractual governance, ensuring compliance and risk mitigation.Establish and maintain trusted relationships with key clients and collaborate with Client CAM.Present to clients and stakeholders, ensuring high-quality and timely delivery outputs.Work in collaboration with design teams and local delivery teams to ensure compliance with localization and permitting requirements.Respond promptly to client requirements.

About the Role AECOM is hiring a Technical Design Lead for the Data Centres team in London. This leadership role shapes the design of advanced data centre facilities and guides projects from concept through delivery. What You Will Do Lead design initiatives for data centre projects Ensure facilities meet high standards for functionality, efficiency, and sustainability Contribute technical expertise throughout all project phases This position plays a key part in developing data centre solutions that support client needs and industry benchmarks.

Lead Functional Consultant – Microsoft Contact Centre (Dynamics Customer Service) Salary: Competitive based on experience + benefits Location: Hybrid (primarily home-based with occasional visits to Kerv Digital office or client sites) at our UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ About Us: At Kerv Digital, we are at the forefront of technological innovation and transformation. Our team excels at turning complex challenges into streamlined digital solutions, leveraging a powerful mix of Power Platform, DevSecOps, data experiences, and software engineering. We deliver impactful business solutions that resonate with our clients and drive exceptional value. With our headquarters in Birmingham and a global presence that extends from London to Bangalore, Kerv Digital is part of the Kerv Group, a dynamic technology consultancy with a revenue of £112 million and a dedicated workforce of over 700 professionals, collaborating with more than 800 sector leaders. We prioritize our people and are proud of our exceptional work culture, recognized through our 'Great Place to Work' certifications in the UK and India. Join us for an abundance of opportunities in a collaborative environment that fosters professional growth alongside a diverse, multi-disciplinary team guided by industry-leading architects.

Join our dynamic team at Capital, a premier trading platform that is ambitiously expanding its global footprint. Our award-winning products are recognized for their innovative technology and exceptional client experience, and we are committed to attracting top talent to support our ongoing growth.As a Retention Officer, you will serve as the vital link between Capital.com and our discerning Swiss client base, operating within one of Europe’s most sophisticated CFD markets. Your main goal will be to cultivate first-time traders into loyal partners by providing insightful market analysis, swiftly resolving queries, and fostering enduring trust.Your proactive approach will focus on anticipating clients' needs and demonstrating how Capital.com can be their partner in growth. At this pivotal moment, your contributions to retention will directly drive our expansion efforts.

Company OverviewAt Accordion, we redefine the way finance professionals work. As a pivotal partner in private equity's value creation journey, we facilitate connections between sponsors and CFOs. Our expertise in financial consulting, underpinned by data, technology, and AI, empowers clients to enhance value and support the office of the CFO in comprehensive value creation.If you thrive on tackling challenging problems and aspire to grow, join over 1,400 finance and technology specialists in a collaborative and supportive environment.As we expand our European operations, our London office offers a unique entrepreneurial chance to influence our regional footprint and accelerate growth, all while enjoying the stability and support of an established, industry-leading firm.Headquartered in New York and backed by premier private equity firms, we are a dynamic, high-growth firm eager for individuals who want to contribute to something remarkable. Make your impact with us.CFO TechnologyAccordion’s CFO Technology Practice expertly delivers digital services and solutions that align with organizational strategic initiatives.Our CFO Technology professionals collaborate across all Accordion divisions to equip CFOs with the digital solutions essential for implementing business process recommendations and seizing value creation opportunities. From ERP and CPM to Analytics, Data Integration, and RPA, our CFO Tech team serves as a single, objective partner delivering excellence from strategy to execution.This position is based in our London office. Ideal candidates will be local to the area and have the flexibility to work remotely 1-2 days a week, combining efficiency with collaboration.

We are thrilled to present an exciting new role in our Customer Team for a Customer Success Team Lead (also known as Pod Lead). In this pivotal position, you will lead and inspire a talented team of Customer Success Managers (affectionately referred to as Brand Champions), while also overseeing a select portfolio of key accounts, driving both client retention and growth within our local market.Your responsibilities will include cultivating robust relationships, educating clients on leveraging data to meet their brand and marketing objectives, and providing coaching and training to your team on exemplary account management practices. You will serve as a crucial advocate for senior stakeholders across significant accounts, ensuring their needs are met and exceeded.Tracksuit is more than just a platform; we are dedicated to building a dynamic community for brand marketers and ambitious leaders of growth brands. This role is essential to fostering customer satisfaction through relationship management and outstanding customer engagement.

Starling Bank is a fully licensed UK bank with a technology-driven approach to personal finance. With more than 4,000 employees based in London, Southampton, Cardiff, and Manchester, the team is working to make banking fairer, more transparent, and easier to use for everyone. Role Overview The Customer Engagement Manager joins the Customer Engagement Team, reporting to the Customer Engagement Lead. This role shapes how Starling communicates with customers, building loyalty and increasing awareness and use of products. What You Will Do Design, build, and execute customer communications across email, mobile notifications, and in-app messaging. Independently manage the full campaign process: briefing, creative development, execution, and post-campaign analysis. Lead communications for major campaigns aligned with product and marketing objectives. Develop and refine automated customer journeys focused on onboarding, retention, and re-engagement. Analyze customer behavior data to spot opportunities for more effective communication flows and measurable business impact. Champion a culture of experimentation, always looking for new ways to improve how Starling interacts with customers. Ensure all communications meet regulatory requirements and support customers’ financial well-being, with a strong focus on accuracy and process. Who We’re Looking For Comfortable working in an agile setting with shifting priorities and fast product cycles. Keen attention to detail and a commitment to following processes in a regulated environment. Driven to find creative, relevant, and timely ways to communicate with customers. This position is based in London, England, United Kingdom.

Role Overview Metaview is hiring an Engagement Associate based in London. This position focuses on building and maintaining strong relationships with clients, supporting their needs, and helping shape engagement strategies that improve customer satisfaction. What You Will Do Develop and nurture connections with clients to understand and address their needs Support engagement efforts that contribute to positive customer experiences Work closely with internal teams to ensure consistent, high-quality service What We Look For Clear, effective communication skills Ability to collaborate with colleagues from various backgrounds Interest in building relationships and supporting a collaborative workplace

Role overview The Sales Executive at Teads will focus on direct client engagement within the London team. The main goal is to drive sales activity and build strong, long-term client relationships. This position plays a key part in expanding Teads’ presence in the market and achieving set revenue targets. What you will do Engage directly with clients to understand their needs and present solutions Work to increase sales and support overall business growth Develop and maintain relationships that encourage repeat business Requirements Experience in sales, ideally with direct client interaction Strong communication and relationship-building skills Drive to meet and exceed revenue goals

Join our dynamic team at Jane Street as a Data Centre Engineer in London! In this role, you will be pivotal in ensuring the smooth operation, maintenance, and optimization of our data centre facilities. You will work closely with various teams to implement innovative infrastructure solutions that enhance performance and reliability.

Join our dynamic Product Growth team at M-KOPA! We are on the lookout for a highly skilled Senior CRM Manager with experience in MVNO, super-app, mobile gaming, or high-frequency subscription models. As we continue to expand our innovative FinTech division, you will play a pivotal role in developing and scaling growth systems that enhance retention, upsell strategies, and maximize customer lifetime value for millions throughout Africa.The Impact In this role, you will design and implement retention and upsell frameworks that not only drive measurable customer lifetime value and revenue growth but also foster financial inclusion for Africa's underserved communities. Join us in our mission as we have already empowered over 7 million customers with access to over $2 billion in credit. This is your opportunity to contribute to a cause that is truly transforming lives across the continent .The Opportunity Build CRM from the ground up: You will design and scale lifecycle programs across five African markets (Kenya, Nigeria, Uganda, Ghana, South Africa), leveraging proprietary data from millions of customers and a unique distribution model involving over 30,000 field agents and 300 telesales personnel. Own retention and upsell outcomes: Your performance will be evaluated based on LTV growth, retention rates, and upsell revenue, going beyond just email metrics. Go hands-on daily: Engage in building automated customer journeys, designing experiments, analyzing results, and scaling successful initiatives—this is not just a strategic role. Global recognition: Become part of an organization recognized by TIME 100 as one of the world's most influential companies and by the Financial Times as Africa's fastest-growing company for four consecutive years (2022-2025).What You'll DoYou will take full ownership of the CRM strategy and execution from start to finish. This includes building automated customer journeys using CleverTap/Braze, conducting experiments on messaging and timing, analyzing retention cohorts, and expanding successful programs across different markets. Collaborate with Product, Commercial, and Operations teams to convert customer behavior into growth opportunities.

As a Founding Engagement Manager at conduct, you will play a pivotal role in shaping our customer engagement strategies. You will collaborate closely with diverse teams to enhance client relationships and drive business growth. Your expertise will guide our initiatives, ensuring we deliver exceptional value to our clients while fostering a culture of innovation and excellence.

Join Ramboll as a Structural Director and take the lead in our Data Centre Sector. We are seeking an experienced professional who is passionate about driving innovative structural solutions in a dynamic and rapidly evolving environment. You will lead a team of talented engineers and collaborate with cross-functional teams to deliver outstanding projects that meet the highest standards of quality and efficiency.

Join our dynamic team as a Customer Contact Transformation Lead at PA Consulting Group, where we are committed to driving innovation in customer service. In this pivotal role, you will lead transformative projects aimed at enhancing customer engagement and optimizing service delivery.Your expertise will guide our clients through complex changes, leveraging technology and strategic insights to create exceptional customer experiences. You will collaborate with cross-functional teams, ensuring that our solutions are not only effective but also sustainable.

About WheelyWheely is revolutionizing premium transportation in major cities across Europe, the US, and the Middle East. By seamlessly integrating advanced technology with the art of elite chauffeuring, we provide an unparalleled experience trusted by over 100,000 active riders and 1,200 corporate partners.As a profitable and rapidly expanding scale-up, we have raised $43 million and generate over $100 million in annual revenue. With a recent launch in New York City, our growth trajectory across the US and EMEA is accelerating. If you are passionate about your work and eager to influence the next phase of our journey, we invite you to reach out.In the role of CRM & Loyalty Lead, you will take charge of our CRM operations from day one. You will manage lifecycle marketing, newsletters, and loyalty campaigns across both consumer and corporate sectors, utilizing various channels including email, push notifications, and in-app messaging.Reporting directly to the founders and executive team, you will partner with the Partnerships team on high-profile campaigns linked to prestigious events such as Royal Ascot and Henley Regatta. Additionally, you will collaborate closely with the Product team to implement technical integrations that enhance user experiences.Our marketing stack includes Braze as the primary execution platform, complemented by Metabase for insightful data analytics. This position presents a clear pathway to advancement, with the potential to transition to Head of CRM within 12-18 months based on your performance and contributions.

About Methods:Methods is a leading IT Services Consultancy with a revenue exceeding £100M, dedicated to reshaping the public sector landscape in the UK since its inception over 30 years ago. We collaborate with various central government departments and agencies to enhance operational efficiency and effectiveness.Our expertise lies in transformation, delivery, and collaboration, allowing us to craft comprehensive business and technical solutions that are centered around people, safety, and future-ready design. What differentiates us is our human-centric approach; we prioritize technology and data while ensuring value and sustainability for our clients, staff, communities, and the environment.At Methods, we believe in fostering a collaborative work environment where learning from mistakes is encouraged, and success is celebrated. While our primary focus has been on the public sector, we are actively expanding our portfolio to include a significant presence in the private sector.In early 2022, Methods became part of the Alten Group, further strengthening our capabilities.Role SpecificationAs the Competency Centre Manager, reporting to the Senior Competency Centre Manager, you will play a pivotal leadership role in developing, deploying, and supporting our consulting talent in the IT Enterprise Services domain. Your mission will be to ensure that we have the right talents at the right time, in the right place, and at the optimal cost while maintaining high utilization rates.You will collaborate closely with Project Delivery, Sales, and Operations teams to drive recruitment, resource planning, skills development, and capability growth. You will be responsible for delivering team plans, including headcount, budget, and performance objectives, while actively managing the professional development and progression of the consultants in your team.As a key escalation point for consultant assignment and engagement matters, you'll also contribute to shaping and designing relevant service offerings in your area of expertise.

Role overview Entain is seeking a Retention Analytics Manager for a maternity cover position based in London. This role focuses on supporting customer retention by analyzing data, uncovering trends, and providing insights that inform engagement and loyalty strategies. What you will do Lead analysis of customer data to identify patterns in behavior and retention Develop actionable insights that support customer engagement initiatives Collaborate with teams to enhance retention strategies using analytics

Role Overview Checkatrade Ltd. is hiring a Sales Operations Lead based in Moorgate, London. This position focuses on refining sales processes and supporting the sales team to work more efficiently. The role centers on improving how the team operates and strengthening customer relationships. What You Will Do Work closely with the sales team to put new strategies into action Analyze data to spot areas for improvement and growth Use project management skills to streamline sales operations Help drive revenue through process enhancements What You Bring Experience with data analysis and project management Ability to identify and act on opportunities to improve sales processes Strong collaboration skills