Seller Success Lead

TL;DRAt Tilt, we are revolutionizing the world of live commerce, placing our sellers at the core of our mission. We are on the lookout for a Seller Success Lead, a dedicated individual who is willing to dive into the details—whether it’s managing a Zendesk queue or transforming every ticket into actionable insights.About Tilt 🛸Tilt's vision is straightforwa…

Role overview Pylon Labs is looking for a Customer Success Manager (EMEA Lead) to join the team in London. This position focuses on building strong client relationships and guiding the customer experience across the EMEA region. The role combines direct client work with leadership responsibilities for the regional customer success team. What you will do Set direction and priorities for customer success in EMEA, leading the regional team. Engage directly with clients to understand their objectives and help them achieve value from Pylon Labs products and services. Create and update strategic account plans that reflect each client’s needs. Organize and lead regular check-ins with key accounts to track satisfaction and resolve issues. Identify upsell and cross-sell opportunities based on client feedback and usage trends. Build lasting partnerships that encourage retention and business growth. Location This role is based in London, UK, and supports clients throughout the EMEA region.

Join Vitesse - the premier treasury and payment partner for the insurance sector!Your next career opportunity is here!Be part of a team that is transforming the payments landscape.About Us:At Vitesse, we transcend the traditional payments platform—we are the reliable financial backbone that connects the global insurance ecosystem. Our solution is specifically designed for insurers, brokers, MGAs, and TPAs, offering a unified platform that optimizes claims funds, facilitates real-time global payments, and provides comprehensive financial control. Our achievements speak volumes: over $20 billion in payments across more than 200 countries, with hundreds of millions returned to insurers’ balance sheets. We are fully licensed in the UK (FCA), Europe (DNB), and New York (NYDFS), supported by a dynamic team of over 260 professionals worldwide. Following a successful $93 million Series C funding round from KKR, we are poised for significant growth across Europe and the US, and we invite you to help us shape the future of insurance solutions.About the Role:The Customer Success Lead will act as a player-manager, guiding the daily operations of the Customer Success team while simultaneously managing a portfolio of strategic customer accounts. This role is pivotal in overseeing the complete post-sale customer journey, enhancing product adoption, promoting value realization, and ensuring strong renewal and expansion results for both individual accounts and the broader team.In this role, you will develop team strategy, operational excellence, and scalable processes by creating and implementing playbooks, integrating performance metrics, and spearheading initiatives that maximize customer success and business impact. You and your team will redefine the platform experience, ensuring measurable value for every customer from onboarding through the entire lifecycle.This position requires extensive cross-functional leadership, closely collaborating with Sales, Solutions, Pre-Sales, and Operations teams to streamline workflows, inform account strategies, and achieve measurable business outcomes. This role merges strategic leadership, operational execution, and direct customer engagement, ensuring both individual accounts and the overall portfolio achieve significant success while enhancing the team’s expertise and abilities.

Join Contentsquare as a Customer Success Operations Lead, where you will play a pivotal role in enhancing the customer experience and driving operational excellence. You will collaborate with cross-functional teams to define and execute strategies that ensure our customers achieve their desired outcomes while maximizing the value of our platform.Your responsibilities will include analyzing customer data, developing reports, and implementing processes that improve customer engagement. You will also lead initiatives that promote customer satisfaction and retention, making a significant impact on our overall success.

CoreWeave is The Essential Cloud for AI™, designed by pioneers for pioneers. Our platform empowers innovators to develop and scale AI solutions confidently. Trusted by top AI laboratories, startups, and global corporations, CoreWeave integrates exceptional infrastructure performance with profound technical expertise to catalyze breakthroughs, transforming compute into capability. Established in 2017, CoreWeave became publicly traded on Nasdaq (CRWV) in March 2025. Discover more at www.coreweave.com. We are proud to be a Living Wage accredited Employer. Your Role:The Physical AI Field Engineering team at CoreWeave is dedicated to implementing AI solutions within enterprise engineering organizations, ensuring customers derive tangible value from machine learning applications. This team collaborates across various engineering disciplines to convert complex test and simulation datasets into actionable insights, enabling customers to enhance engineering decisions and accelerate product development.As a Lead Customer Success Engineer, you will act as a technical delivery leader, orchestrating multiple workstreams and ensuring customer engagements yield reliable, high-quality outcomes. By merging technical expertise with project leadership, you will play a pivotal role in conveying complex technical execution into clear customer value.Key Responsibilities:Lead the delivery of AI solutions for key customer engagements.Design and oversee comprehensive technical delivery, translating intricate customer objectives into structured workstreams, milestones, and measurable outcomes.Coordinate execution across product, engineering, and data science teams, serving as the primary technical point of accountability for customer deliverables.Guarantee that complex AI deployments are executed reliably, punctually, and with clear value for customer stakeholders.Who You Are:Over 6 years of experience leading complex technical projects or delivery programs for enterprise engineering clients.Proven track record in designing technical solutions that drive measurable outcomes.

We are thrilled to present an exciting new role in our Customer Team for a Customer Success Team Lead (also known as Pod Lead). In this pivotal position, you will lead and inspire a talented team of Customer Success Managers (affectionately referred to as Brand Champions), while also overseeing a select portfolio of key accounts, driving both client retention and growth within our local market.Your responsibilities will include cultivating robust relationships, educating clients on leveraging data to meet their brand and marketing objectives, and providing coaching and training to your team on exemplary account management practices. You will serve as a crucial advocate for senior stakeholders across significant accounts, ensuring their needs are met and exceeded.Tracksuit is more than just a platform; we are dedicated to building a dynamic community for brand marketers and ambitious leaders of growth brands. This role is essential to fostering customer satisfaction through relationship management and outstanding customer engagement.

Since its inception in 2009, Block, Inc. has transformed the landscape of commerce. Initially focused on enabling seamless payments, we recognized the need for integrated solutions to address the challenges faced by sellers in today’s fast-paced environment.Our evolution into software development has led us to create comprehensive, omnichannel solutions that empower sellers to thrive. From managing inventory and facilitating online sales to providing financial services like business loans and buy-now-pay-later options, our tools are designed to drive growth and customer engagement.We cater to sellers of all sizes—from enterprise-level businesses with intricate operations to emerging merchants. As our sellers expand, so do our solutions, helping them capture the next generation of consumers and enhance their competitive edge.

Role Overview Wise is hiring a Global Customer Success Lead for Account Specialists in London. This position shapes how account specialists support customers worldwide, with a focus on improving service quality and satisfaction across different markets. What You Will Do Lead and mentor a team of account specialists serving global customers Equip the team with tools and knowledge to deliver strong support Promote high standards for customer care and satisfaction Apply customer relationship management skills to strengthen team performance Encourage a culture of excellence and continuous improvement within the group What Helps for Success Experience managing or leading customer-facing teams Background in customer relationship management Strong leadership and communication skills Ability to work across multiple markets and cultures

About JuniorAt Junior, we are revolutionizing the investment research landscape with state-of-the-art LLM-powered tools designed specifically for private market investors. Our clientele includes some of the world's leading private equity and consulting firms, collectively managing billions in annual investments. As a profitable and bootstrapped organization, we take pride in our dynamic team of 24 based in both London and NYC.Discover more about our mission and values here. Role DescriptionAs a pivotal member of our Customer Success team, you will play a crucial role in ensuring our clients' success. We seek individuals who possess genuine empathy for the challenges faced by consultants and investors during due diligence work, and who can effectively demonstrate how Junior can enhance their efficiency and impact.Your responsibilities will include managing global deployments involving thousands of users, acting as the Voice of the Customer, and collaborating closely with our product team to eliminate pain points from our customers' workflows.In this role, you will:Develop and maintain robust relationships with clients, including key decision-makers at large-cap funds and consultancies, serving as their primary contact and trusted advisor throughout the onboarding and feedback processes.Oversee the execution of large-scale AI deployments for thousands of users.Transform customer feedback into actionable insights for product development, guiding our team on essential features to meet client demands.Co-create and deliver tailored training programs alongside our customers.Utilize data-driven strategies to enhance customer engagement, satisfaction, and retention.Advance into a managerial position as our Customer Success team expands.Contribute to the evolution of our team structure and the overall company culture. About YouWe are in search of a seasoned Customer Success Lead who:Has demonstrable experience in customer success roles, especially within the investment or consulting sectors.Is skilled in relationship management, with a track record of engaging effectively with senior stakeholders.Possesses strong analytical skills and the ability to leverage data for customer insights.Can effectively communicate and translate customer needs into product enhancements.Is passionate about driving user satisfaction and retention.

Job Title: Customer Success Lead (French Speaking)Salary: £50,000 - £55,000 + bonus + optionsLocation: Fulham, London (hybrid, 3 days in office)Join our dynamic team at Adzuna, a leading job search engine dedicated to transforming the job market. Since our inception in 2011, we've been committed to helping over 10 million monthly visitors across 19 markets find fulfilling job opportunities. Our reputation for excellence in salary transparency and gender pay equity has made us a trusted partner for governments and Fortune 500 companies alike.As a Customer Success Lead, you will play a pivotal role in nurturing our largest and most strategic French clients, elevating their experience with our cutting-edge recruitment advertising and employer branding solutions. In this vital position, you will be responsible for delivering exceptional account management, driving revenue growth, and ensuring our clients achieve their recruitment goals.Working within a collaborative team of 7 and reporting to the Head of Sales in the UK, you will manage a Customer Success Manager within our French team. Your insights and passion will help the sales team thrive, as you strive for excellence, inspire those around you, and take ownership of our collective success.What’s in it for you? At Adzuna, you’ll be part of a thriving scale-up that champions meaningful change in the global job market. This is a unique opportunity to work alongside a talented team and experienced leadership while making a tangible impact.

Join anima as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals and maximize their value from our services. You will be the primary point of contact for our customers, guiding them through the onboarding process and providing ongoing support to enhance their experience with our innovative solutions.Your expertise will help identify customer needs and promote our solutions effectively. You will collaborate closely with various teams to ensure a seamless experience for our clients.

About MixpanelMixpanel is an innovative event analytics platform designed for builders who require immediate insights from their data—no SQL expertise needed. By enabling everyone in the organization to visualize and learn from the effects of their contributions on product, marketing, and company revenue metrics, we empower teams to make informed decisions.With over 9,000 paying clients, including renowned companies like Netflix, Pinterest, Sweetgreen, and Samsara, Mixpanel helps organizations understand their customers and track progress effectively. We are dedicated to offering the most comprehensive and trustworthy analytics platform that is accessible and relied upon by all.About the Customer Success TeamThe Customer Success & Solutions Engineering teams at Mixpanel are dedicated analytics consultants who integrate with our enterprise clients to achieve their business objectives. We engage with prospects and clients across the customer journey to comprehend what adds value, acting as the technical partner to our Sales team to fulfill that value. You will collaborate closely with Account Executives, Account Managers, Product, Engineering, and Support teams to successfully implement self-serve analytics in our customers' organizations, manage change effectively, and execute technical projects and services that enhance customer satisfaction and drive ROI on their Mixpanel investment.About the RoleAs a Customer Success Architect, you will engage with customers at every stage of their journey to discern what drives value, from pre-sales proof of concepts to illustrate rapid time to value, to post-sales onboarding and implementation, ensuring customers are set for sustainable success with scalable implementations and best practices in data governance. Throughout the customer lifecycle, you will explore how analytics can propel business value and advise them on optimizing the Mixpanel experience, including managing change during the rollout, defining and achieving ROI, and pinpointing areas for enhancement in their current analytics usage. For large enterprise clients, following onboarding, you will also work with Account Managers to foster data trust and product adoption among over 100 end-user teams through a structured change management rollout approach.

At Orgvue, we are revolutionizing organizational design and planning through our innovative software platform. Our mission is to empower organizations to transform their workforce by gaining a deep understanding of their operations and the capabilities of their teams. We bridge the gap between strategy and execution, providing clarity and insight for organizations to evolve into high-performing, adaptable entities amidst the complexities of the modern workplace. Trusted by some of the world's most renowned enterprises and consulting firms, Orgvue helps visualize and model present and future organizational states, facilitating quicker and more informed decision-making. Headquartered in the UK, we also have a presence in the US, Canada, Europe, and Australia.About the RoleWe are seeking a dynamic Partner Success Manager to join our team. In this pivotal role, you will work closely with our strategic partners to maximize the value derived from their collaboration with Orgvue. Your ability to cultivate relationships, manage risks, and coordinate cross-functional initiatives will be essential in enabling our partners to effectively utilize Orgvue in their projects, thereby increasing the volume of Orgvue implementations over time.You will engage directly with leaders and super users, guiding them in executing collaborative plans that may include market strategies, custom technical solutions, project delivery, and user enablement activities. As a driving force, you will help partners enhance their internal Orgvue capabilities on critical projects with leading global companies. Additionally, you will act as a key liaison to our Product and Sales teams to propose enhancements that will enhance Orgvue and to expand our market presence through partner channels.When not directly engaging with partners, you’ll collaborate with colleagues on initiatives aimed at building and scaling our service offerings for the partner community.About YouYou are enthusiastic about joining a rapidly expanding international firm.You possess a passion for problem-solving in the Organizational Design and Transformation domain.You aspire to make a meaningful impact on some of the largest and most recognizable organizations.You thrive in fast-paced environments, enjoy tackling complex challenges, and appreciate wearing multiple hats.You enjoy collaborating with a diverse range of stakeholders, both internally and externally.You maintain composure under pressure and are committed to finding solutions, no matter how challenging.

Cadmus Technologies Ltd. is searching for a Director of Partner Success to help shape how universities advance assessment practices. This London-based role focuses on building and scaling the Customer Success function, working at the intersection of education and technology. Role overview This is a foundational position designed for someone who can lay the groundwork for a high-impact Customer Success team. Cadmus has an established product and strong demand in the market. The Director of Partner Success will be responsible for developing operational strength, expanding the team, and engaging senior leaders at partner institutions to drive meaningful outcomes. What you will do Collaborate with the Chief Revenue Officer to oversee key institutional relationships for Cadmus. Lead strategic discussions with universities and other partners, often at a senior level. Combine leadership with hands-on account work to understand the needs and dynamics of each partner. Key performance indicators (first year) UK net revenue retention: Achieve strong retention by delivering measurable improvements for students and staff, focusing on renewals and expansions that reflect real impact. Build a high-performing Customer Success team: Recruit and develop a team with both institutional insight and commercial skill, capable of independently managing renewals and expansions. Develop senior stakeholder relationships: Establish direct, trusted connections with key university decision-makers to ensure Cadmus is involved in important institutional decisions. Establish operational infrastructure: Set up respected processes for account health, success planning, and quarterly business reviews, forming the backbone of a valued Customer Success function.

Cadmus supports universities in achieving real teaching and learning results. Institutions that deliver strong outcomes see higher student retention and loyalty, while those that do not risk falling behind. As Cadmus expands in the UK and Europe, assessment is becoming a priority at senior university levels. The Partner Success Manager will help shape how universities use Cadmus and drive meaningful change in teaching and assessment practices. This position is based in London and focuses on supporting institutional partners across the UK and EU. Role overview This role manages a portfolio of university accounts, working directly with Deputy Vice-Chancellors, Pro Vice-Chancellors, learning and teaching teams, and academic staff. The main goal is to achieve measurable improvements in assessment design and delivery, rather than focusing solely on customer satisfaction. Key performance indicators Build and maintain a strong portfolio with high adoption and renewal rates, using clear outcomes to support evidence-based renewal discussions. Identify and address risks early by spotting signs of disengagement or stakeholder changes and resolving issues before they escalate. Grow at least two accounts beyond initial contracts by delivering value that encourages deeper engagement with Cadmus. Influence Cadmus’ product and service direction by sharing partner insights that help shape offerings to better meet institutional needs. Requirements At least 5 years of experience in customer success or account management, ideally within EdTech or SaaS for institutional clients. Strong knowledge of the UK higher education sector, including decision-making processes and key stakeholders. Commercial awareness combined with a commitment to delivering results for customers. Excellent communication skills, comfortable moving between procurement and teaching strategy discussions. What sets you apart Focus on outcomes and address solution gaps directly. Genuine interest in teaching and learning. Build trust and reliability with partners, especially during challenges. Motivated by navigating complex institutional environments.

Role Overview impact is hiring a Customer Success Manager in London. This role focuses on helping clients reach their goals and get the most value from our solutions. Building strong relationships and supporting customer satisfaction are central to this position. What You Will Do Support clients as they use our products and services Work closely with customers to understand their needs and objectives Strengthen long-term relationships to encourage continued success Help clients resolve issues and make the most of our offerings What We Look For Proactive approach to client support Strong focus on customer satisfaction Ability to build and maintain trust with clients

Ebury empowers ambitious businesses to achieve global growth, and we extend this commitment to our employees. We cultivate an innovative and collaborative environment, encouraging problem-solving and ensuring that every team member feels valued, supported, and empowered to excel.If you are a collaborative individual eager to revolutionize how businesses operate on a global scale, we invite you to reach out — we would love to explore how Ebury can propel your career forward, enabling you to shape the future.Learning & Development Lead - Customer Success / Revenue Growth TeamEbury London Office - Hybrid: 4 days in the office, 1 day working from home per weekRole:As the architect of learning for our global team of 200 Client Portfolio Managers across 30 countries, you will focus on leveraging modern, scalable, and AI-driven solutions to foster a high-performing and consistently informed account management team.Design and implement a structured, best-in-class training journey for onboarding new Client Portfolio Managers to ensure rapid productivity.Deliver a continuous stream of engaging micro-learning opportunities on product features, system updates, and client management best practices.Utilize AI technologies to scale, personalize, and track learning across multiple geographies.Collaborate with global and regional sales leaders to identify skills gaps and align all L&D initiatives to focus on areas with the highest impact.Evaluate the application of learning and its contribution to measurable positive business outcomes.Assist with promotion criteria and talent development, identifying high-potential employees for future leadership or specialized roles.

Join Harvey as the Head of Customer Success for the EMEA region, where you will lead our efforts in delivering exceptional customer experiences. You will be responsible for developing and implementing customer success strategies that foster long-term relationships with our clients, ensuring they achieve maximum value from our solutions.This role will involve collaboration with cross-functional teams to drive customer engagement and retention, while also identifying opportunities for growth within existing accounts.

At NiCE, we embrace challenges and push beyond our limits. As ambitious game changers, we strive for excellence in every endeavor. If you share our passion for innovation and success, we offer a career opportunity that will ignite your potential.What Does the Role Entail?As a Customer Success Manager, you will take charge of fostering enduring relationships with our key NiCE CX customers post-purchase and throughout their product implementation journey. You will be their trusted advocate, ensuring they realize the full value of our solutions.Your engagement with customers will begin before they launch our contact center platform, and you will remain closely involved to guarantee adoption, measurable ROI, and long-term success.Our team comprises experienced customer success professionals who are dedicated to surpassing customer expectations. You will manage multiple high-touch, complex enterprise accounts, driving the adoption of AI-powered capabilities and enhancing overall customer experience.In partnership with customers, you will guide them in utilizing NiCE technology effectively, expanding usage, and nurturing long-term, loyal relationships. Your assigned accounts may include those with premium service packages, necessitating high levels of engagement and strategic guidance.Engagements with customers will occur through various channels including phone, email, chat, and video conferencing, with in-person visits as necessary. Travel to customer sites for value reviews and executive meetings will be expected.Collaboration is key; you will work independently as well as alongside Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to achieve the highest levels of customer satisfaction and success.Your Impact:Serve as the primary point of ownership for customer success across assigned accounts, coordinating NiCE CX resources to deliver outstanding outcomes.Develop and nurture strong, productive relationships with customers, holding regular success reviews to align with their contact center operations and business goals.

Join Xero as the Head of Customer Success, where you will lead our dedicated team to enhance customer satisfaction and drive engagement. In this strategic role, you will develop and implement robust customer success initiatives, ensuring our clients achieve their desired outcomes. Your leadership will inspire a culture of excellence and continuous improvement, fostering strong relationships with our valued customers.