Senior CRM Manager - SumUp Pay

Senior CRM Manager – SumUp Pay About the Team At SumUp, we are creating a comprehensive personal account experience for consumers throughout Europe, simplifying global spending, financial management, and rewarding everyday transactions. This is a unique opportunity to be the first dedicated CRM professional within our Consumer team. You will have the chance …

About the RoleJoin us at SumUp, where our mission is to connect merchants and consumers, fostering the growth of local communities. With SumUp Pay, we are revolutionizing the banking experience, allowing consumers to effortlessly connect with their favorite small businesses while ensuring merchants enjoy free transactions.SumUp Pay simplifies money management for consumers, providing them with enhanced spending experiences and financial tools that are tailored for today's lifestyle—covering banking, card services, savings, and open banking functionalities.This pivotal engineering role involves taking full ownership of the SumUp Pay iOS application, where you will develop and ensure the quality of features that consumers use daily. You will collaborate closely with Backend Engineers, Product Managers, Designers, and Android Engineers to create polished, reliable, and impactful mobile experiences.

At SumUp, our mission is to bridge the gap between merchants and consumers, fostering thriving local communities. We are dedicated to creating a rewarding loyalty experience that connects individuals to the small businesses they cherish, while facilitating seamless, cost-free transactions for our merchants. With SumUp Local, we prioritize loyalty and merchant discovery on every checkout screen, empowering businesses to expand their customer base while growing our consumer network. This role presents a high-impact opportunity to tackle diverse challenges at a rapid pace with a global perspective. You will utilize strategic thinking, creativity, and innovative ideas within the Consumer Tribe, driving advancements in SumUp Local and defining the connection between consumers and merchants. Collaboration across various teams will be essential, providing broad exposure and the chance to influence product development at all levels. If you are passionate about building consumer-centric products, designing loyalty platforms, and supporting small businesses, this position offers the chance to make a significant impact.

Join frpadvisory as a Senior CRM Manager to lead our customer relationship management initiatives. You will be responsible for developing and implementing CRM strategies that enhance customer engagement and drive business growth. Collaborate with cross-functional teams to ensure alignment on customer journeys and optimize our CRM systems.

Role Overview Utility Warehouse is hiring a Senior CRM Operations Manager in London. This role shapes the company's customer relationship management strategy and oversees its execution. The focus: strengthen customer engagement and support business growth. What You Will Do Lead CRM initiatives, from planning through delivery Work with teams across the company to make the most of CRM tools and data analytics Find ways to improve customer satisfaction and retention through smarter CRM operations Collaboration This position partners with cross-functional groups to ensure CRM systems and processes support company goals and deliver measurable results.

Join our dynamic team at loveholidays as a Senior CRM Executive, where you will play a pivotal role in enhancing our customer relationship management strategies. You will be responsible for developing and executing innovative CRM campaigns that drive customer engagement and retention. Your expertise will be critical in analyzing customer data to deliver personalized experiences, ensuring that our clients enjoy the best possible service.

Are you a dynamic CRM marketer who excels in utilizing Customer.io (or similar ESPs) to create engaging workflows and sequences from the ground up, rather than simply managing existing setups? Do you find excitement in running experiments, formulating hypotheses, conducting tests, analyzing results, and promptly strategizing your next steps? Are you eager to send thoughtfully crafted marketing emails for a company dedicated to alleviating inbox chaos for its clients?If this resonates with you, you could be our next Lifecycle Manager at Fyxer!Title: Senior CRM Manager (Lifecycle)Reporting to: James Lester, Growth LeadWhat are we creating?An innovative AI Email Assistant designed to reclaim professionals' time. Fyxer efficiently organizes inboxes, drafts responses in your unique voice, and manages meeting notes, allowing you to concentrate on what truly matters.We cater to a diverse clientele, from individual power users to enterprise teams at reputable companies like Knight Frank. Our users typically operate in client-facing roles, such as sales, consulting, and recruiting, where administrative tasks can hinder productivity and incur costs.The Role:Your primary focus will be on execution and experimentation. You will design and manage lifecycle campaigns primarily via Customer.io, while implementing a rigorous test-and-learn methodology to enhance user activation, retention, and growth across both prosumer and B2B audiences.As a rapidly evolving organization, there is much to learn about our Lifecycle operations. If you thrive in a fast-paced and dynamic environment, are highly proactive, and have a strong focus on commercial outcomes, you will excel in this role.Your Responsibilities:Experimentation: Lead a continuous test-and-learn initiative across lifecycle campaigns, including A/B tests, segmentation experiments, send-time optimizations, and copy variations, always driven by clear hypotheses.

SumUp seeks a Senior Internal Auditor based in London to help reinforce internal audit practices and contribute to strong corporate governance. This position centers on examining internal controls, checking compliance with regulations, and identifying ways to improve operations. Key Responsibilities Review the effectiveness of internal controls within various departments Assess how well the company complies with applicable regulations and internal policies Spot opportunities for operational improvements and recommend changes

SumUp is looking for an Engineering Manager to lead the website team. This position is based in either Berlin or London and focuses on guiding a group of developers and engineers who build and improve web solutions to support business growth and deliver a strong user experience. Role overview The Engineering Manager will take charge of a team dedicated to SumUp’s website. The role centers on both technical leadership and people management, ensuring the team’s work aligns with business goals and high standards for user experience. What you will do Lead and mentor engineers working on the SumUp website Oversee the design and rollout of new features and website enhancements Promote collaboration and encourage creative problem-solving within the team Location This position is available in Berlin, Germany or London, United Kingdom.

Join SumUp as a Senior Android Engineer, where you'll play a pivotal role in developing our dynamic merchant-focused ecosystem. This is your chance to design and enhance high-impact solutions—such as Kiosks, Kitchen Display Systems (KDS), Customer Facing Displays (CFD), and POS peripherals—that support intricate retail and restaurant operations globally. In this position, you'll seamlessly integrate hardware and software, delivering exceptional experiences for millions of merchants and their clientele.Your Responsibilities:Lead the design and expansion of Android-based merchant solutions, specifically tailored for self-service Kiosks and specialized point-of-sale interfaces.Enhance and develop impactful features that elevate the experience for both merchants and consumers across a diverse range of products.Assist in our transition to Kotlin Multiplatform (KMP) to streamline business logic across various mobile platforms.Craft maintainable, accessible, and high-performing user interfaces utilizing Jetpack Compose.Enhance product reliability through the implementation of comprehensive testing frameworks and increased automated QA coverage for our hardware-integrated software.Work collaboratively with cross-functional teams to deliver integrated features that align with the requirements of global enterprise partners.Conduct code reviews, uphold architectural standards, and guide fellow engineers in the best practices for developing reusable UI components.

Become a Senior CRM Specialist with CheckatradeJoin Checkatrade as we transform from a traditional lead-generation subscription model into a dynamic product-led platform that shapes the future of trades in the UK. Our CRM function is pivotal to this evolution, ensuring trades not only sign up but actively engage, upgrade, and remain loyal to our services.As a Senior CRM Specialist, you will play an integral role within our CRM team. Utilizing Braze, you'll be responsible for crafting, quality-assuring, and launching campaigns across various channels including email, SMS, push notifications, and in-app communications. Your efforts will directly enhance user engagement with our tools, showcasing the true value of Checkatrade.This position serves as an excellent launchpad for your career. You'll have the opportunity to learn from experienced team members about building automated journeys, leveraging data-driven marketing, and designing scalable lifecycle flows. With your enthusiasm and inquisitive nature, this role can propel you towards becoming a CRM Lead.This is a hands-on role where you’ll not only execute campaigns in Braze but also take ownership of their performance, manage stakeholder relationships, and explore innovative ways to enhance user engagement.Your Day-to-Day Responsibilities:Campaign Build & DeliveryCreate and launch CRM campaigns and user journeys in Braze across email, SMS, Push, and in-app platforms.Utilize established templates and governance frameworks to ensure campaign quality.Conduct thorough quality assurance on campaigns to ensure accuracy, deliverability, and brand consistency.Lifecycle & Journey ExecutionDesign and manage lifecycle journeys, focusing on onboarding, engagement, upgrades, and retention.Facilitate experimentation through A/B testing to optimize messaging, timing, and channels.Gradually take on more responsibility for journey ownership as you gain confidence and skills.Process, Quality & GovernanceManage campaign calendars and delivery timelines, ensuring clear communication with all stakeholders.Adhere to data privacy, consent, and compliance standards in all communications.Learning, Growth & ProgressionEngage in continuous learning opportunities and seek out pathways for career advancement within the company.

SumUp supports small businesses with tools for payments, finance management, and customer relationships. The company values autonomy, learning, and strong connections, guided by principles like 'Founder’s Mentality', 'Team First', and 'We Care'. SumUp aims to stay people-focused and adaptable as it grows. Role Overview The Strategy & Operations Manager for the CEO Office will help turn high-level strategy into clear, practical plans. This position focuses on setting priorities, shaping decision-making processes, and ensuring performance metrics are visible and meaningful. What You Will Do Work closely with senior leaders to clarify goals and translate them into actionable steps Build trust and influence outcomes without formal authority Drive alignment and transparency in a changing environment Help the organization stay focused as it scales and faces new challenges Who Will Thrive Comfortable working with ambiguity and complexity Skilled at building relationships with stakeholders at all levels Ready to take initiative and drive clarity in decision-making Location: London, England, United Kingdom

Join Laundryheap, an award-winning and innovative startup revolutionizing the laundry and dry cleaning sector. Operating in over 14 global markets and rapidly expanding across Europe, Asia, and North America, we take pride in our ability to deliver pristine laundry within 24 hours, establishing ourselves as one of the fastest services in the industry.The RoleAs the Senior CRM & Lifecycle Marketing Manager, you will spearhead Laundryheap's lifecycle messaging strategy, transforming first-time customers into loyal patrons and turning regular users into subscribers.This role is more than just executing campaigns; it’s a leadership position with a hands-on approach, positioned at the confluence of CRM, product, and data. You will architect the program from scratch, developing the strategy, structure, channel mix, and testing cadence while managing a talented team member to support your vision. Your success will be measured by repeat order rates and customer lifetime value (LTV) across various cohorts, setting the benchmark for your team's execution.You will directly oversee a Customer Lifecycle Manager, who will manage the daily execution and optimization of customer sequences through email, push notifications, SMS, and WhatsApp.Your ResponsibilitiesYou will own the entire retention cycle:Developing post-order habit sequences to encourage repeat purchases (1st → 2nd → 3rd+ orders)Creating win-back flows for lapsed customersDesigning upsell strategies for subscriptionsImplementing behavioral nudges and lifecycle triggersEstablishing suppression logic and CRM segmentation architectureOptimizing the channel mix across email, push notifications, SMS, and WhatsApp, ensuring effective integrationYou will track and report on key metrics:Repeat order rates across cohortsCustomer lifetime value and time to reorder metricsLapsed customer recovery ratesMonitoring unsubscribe and spam rates as performance indicatorsWho You AreEssential Qualifications:5+ years of experience in B2C lifecycle, retention, or CRM marketing, preferably within a consumer app or marketplace environmentHands-on experience in building automated sequences using behavioral CRMs (e.g., Customer.io, Braze, Klaviyo)Proven track record in conducting CRM experiments, including A/B testing on sequences, timing, copy, and segmentation, translating insights into actionable program improvementsExperience in managing lifecycle programs across multiple channels, including email and push notifications, as well as SMS or WhatsAppSkilled in writing briefs and copy independentlyAdept at analyzing cohort data using spreadsheets or BI tools to derive testing hypothesesUnderstanding of suppression logic, exit conditions, and sequence architecture beyond simple campaign executionWhat You Won't Be DoingWaiting for a brief; this role is responsible for crafting themReceiving a pre-defined strategy; you will shape, validate, and own the strategy that is developedManaging a large team; you will have a single direct report, allowing for streamlined decision-making and full ownership of the project

Role overview SumUp is looking for a Field Sales Territory Manager to lead growth across Greater London. This permanent, full-time position is remote and field-based, focusing on hands-on leadership of a distributed sales team. The manager will guide around 15 freelance Field Sales Associates, supporting one of the UK’s busiest commercial regions. This position is designed for sales leaders with experience managing independent or self-employed teams. While the manager’s employment is permanent, the team consists of freelance consultants. The core focus is recruiting, coaching, and motivating the team to achieve strong sales results and deliver excellent service to clients. What you will do Lead, coach, and inspire a team of approximately 15 freelance Field Sales Associates. Drive performance and growth in Greater London, working with small and medium businesses as well as the hospitality sector. Recruit new team members and build a high-performance culture. Support the team in reaching targets and providing great client experiences. Key details Location: Greater London (remote, field-based) Employment type: Permanent, full-time Team: Manage freelance Field Sales Associates (manager role is not freelance)

Role Overview Utility Warehouse is hiring a CRM Technical Manager in London. This role leads the technical development and ongoing improvement of the company’s Customer Relationship Management system. The position focuses on using data to strengthen customer engagement and support business goals. What You Will Do Oversee CRM configuration and ensure the system meets business needs Manage integrations between the CRM and other platforms Work closely with teams across the company to keep operations smooth and connected Use data and technical insights to help improve customer experience Location This position is based in London.

Join our dynamic Product Growth team at M-KOPA! We are on the lookout for a highly skilled Senior CRM Manager with experience in MVNO, super-app, mobile gaming, or high-frequency subscription models. As we continue to expand our innovative FinTech division, you will play a pivotal role in developing and scaling growth systems that enhance retention, upsell strategies, and maximize customer lifetime value for millions throughout Africa.The Impact In this role, you will design and implement retention and upsell frameworks that not only drive measurable customer lifetime value and revenue growth but also foster financial inclusion for Africa's underserved communities. Join us in our mission as we have already empowered over 7 million customers with access to over $2 billion in credit. This is your opportunity to contribute to a cause that is truly transforming lives across the continent .The Opportunity Build CRM from the ground up: You will design and scale lifecycle programs across five African markets (Kenya, Nigeria, Uganda, Ghana, South Africa), leveraging proprietary data from millions of customers and a unique distribution model involving over 30,000 field agents and 300 telesales personnel. Own retention and upsell outcomes: Your performance will be evaluated based on LTV growth, retention rates, and upsell revenue, going beyond just email metrics. Go hands-on daily: Engage in building automated customer journeys, designing experiments, analyzing results, and scaling successful initiatives—this is not just a strategic role. Global recognition: Become part of an organization recognized by TIME 100 as one of the world's most influential companies and by the Financial Times as Africa's fastest-growing company for four consecutive years (2022-2025).What You'll DoYou will take full ownership of the CRM strategy and execution from start to finish. This includes building automated customer journeys using CleverTap/Braze, conducting experiments on messaging and timing, analyzing retention cohorts, and expanding successful programs across different markets. Collaborate with Product, Commercial, and Operations teams to convert customer behavior into growth opportunities.

ABOUT DROOLDROOL is an innovative e-commerce platform specializing in the sale of contemporary art prints and framed artworks from talented emerging artists. We have achieved profitable growth and are now dedicated to enhancing our strategies for customer acquisition, conversion, and retention as we scale.This position is part of our dynamic growth team and involves close collaboration with paid media, creative, and merchandising teams to optimize trading moments and increase repeat revenue through effective CRM strategies.ROLE SUMMARYWe are seeking a skilled CRM & Lifecycle Manager to take charge of daily email and SMS execution.This hands-on role emphasizes the development, deployment, and optimization of campaigns and automation flows. You will ensure that CRM initiatives drive key trading moments and facilitate repeat purchases, working in tandem with paid media and growth activities.Your focus will be on executing strategies, conducting consistent testing, and providing clear reporting on campaign performance.RESPONSIBILITIESCampaigns & Lifecycle ManagementLead the planning and execution of all email and SMS campaigns for product launches, sales, and other pivotal trading moments.Collaborate with growth and creative teams to brief, develop, and deliver campaigns that align with paid media and merchandising priorities.Design and enhance lifecycle journeys that promote repeat purchases and improve customer behavior from the first to the second order.Identify key customer segments and devise targeted campaigns tailored to them.Manage and optimize core automated flows, ensuring that messaging, timing, and frequency align with trading objectives.Testing, Reporting & Platform ManagementConduct structured testing across campaigns and flows to enhance performance over time.Monitor and report on revenue contributions, engagement metrics, and repeat behavior, using insights to guide future initiatives.Ensure robust segmentation, list health, and data integrity within the CRM platform.Oversee sign-up journeys and audience capture across the website.Requirements2 to 5 years of experience in CRM or lifecycle marketing within the e-commerce sector.Hands-on experience with CRM platforms such as Klaviyo or Ometria for building and executing campaigns.Ability to adhere to campaign calendars and meet deadlines effectively.Meticulous attention to detail and a capacity for rapid execution.Proficiency in leveraging data to evaluate performance and implement enhancements.Experience working collaboratively with growth and merchandising teams.Bonus Skills:Experience in boosting repeat purchase rates or customer lifetime value (LTV).Background in direct-to-consumer (DTC) or marketplace environments.Comfortable operating in a fast-paced startup atmosphere.BenefitsCompetitive salary package.Flexible working hours (3 office days per week in Shoreditch, London).25 days of annual leave, plus your birthday, a duvet day, and public holidays.Opportunity to work remotely for a week from abroad.

Full-Time | 1-Year Fixed Term Contract Salary: £42,180 + Car Allowance £6,000 + Incidentals £2,160 (OTE £70,360)High performers can exceed £100K +++ Role OverviewAt SumUp, we are seeking a dynamic and driven Business Development Manager to spearhead our sales efforts in the POS and payments sector. This role is tailored for an ambitious individual who thrives in a fast-paced environment and is eager to generate new revenue streams by delivering our cutting-edge payment solutions to small and medium-sized businesses (SMBs), particularly within the hospitality industry.As a key player in our team, you will confidently prospect for new clients, uncover their unique needs, showcase our products through compelling demonstrations, and articulate the value of our solutions—all within a concise sales cycle. You will have full ownership of your territory, managing everything from self-lead generation to pipeline management, pricing negotiations, and closing deals. We are looking for someone with an entrepreneurial mindset and a strong sense of ownership. Your ResponsibilitiesProactively generate new business through field prospecting, cold outreach, and local networking initiatives.Effectively sell payments and POS solutions to SMB merchants, with a focus on the hospitality sector.Target established businesses with a monthly transaction volume of £25,000 or more.Conduct structured discovery meetings to understand business operations and identify potential opportunities.Deliver customized product demonstrations for both POS and payment solutions.Engage in pricing discussions and close deals using a consultative, value-driven approach.Manage your sales pipeline, forecast, and activities in accordance with SumUp’s standards.Build and utilize referrals from your existing merchant base and local network.Candidate ProfileMinimum of 2 years of proven B2B field sales experience, focused on new business development.Recent roles should primarily involve new business acquisition.Demonstrated success in selling to SMB customers through territory-based selling.Experience in merchant services, payments, or POS solutions is highly desirable.Consideration will be given to candidates with relevant technical or hospitality-related sales backgrounds.A self-starter with a proactive attitude.Must hold a valid UK driving license.Keys to SuccessA “hunter” mentality: someone who enjoys the challenges of field sales, prospecting, and building business within their territory.Strong communication and interpersonal skills, with the ability to establish rapport and trust with potential clients.Demonstrated ability to work independently while achieving targets.

About the Role At SumUp, our mission is to bridge the gap between merchants and consumers, empowering local communities to flourish. With SumUp Pay, we are innovating a banking experience that connects individuals to the small businesses they adore while facilitating free transactions for our merchants. SumUp Pay simplifies financial management for consumers, enhances everyday spending, and fortifies the bond between them and local merchants, delivering value and fostering growth for community businesses. This pivotal role offers the chance to influence our global strategy at a rapid pace, tackling diverse topics and opportunities. Your strategic acumen, creative problem-solving, and relentless drive will be essential as you lead initiatives within the Consumer Tribe, dedicated to expanding SumUp Pay and enhancing the consumer-merchant relationship while collaborating across the organization.

Role overview The Senior CRM Communications Strategist at Wise will design and implement strategies that enhance customer communications and support the company’s growth. This position requires close collaboration with teams throughout Wise to plan and deliver CRM initiatives, reaching customers through several channels. The strategist will play a key role in deepening customer engagement and aligning communications with business goals. What you will do Shape and refine Wise’s customer communication strategies Work with cross-functional teams to develop and launch CRM projects Lead initiatives aimed at increasing customer engagement and supporting business priorities Use CRM and communications knowledge to influence experiences across multiple customer touchpoints Location This role is based in London.