Senior Customer Success Manager - Arabic Speaker

Join Algolia as a Senior Customer Success Manager and leverage your expertise in fostering customer relationships to drive success. As an Arabic speaker, you will play a crucial role in supporting our diverse clientele in achieving their goals. Your responsibilities will include providing strategic guidance, ensuring satisfaction, and acting as a liaison bet…

Join Our Mission to Combat Food Waste!At Winnow, we are passionately tackling the global issue of food waste, which represents a staggering $1 trillion problem and costs over 1% of the world’s GDP. We are searching for dynamic individuals who share our commitment to making a difference through technology in the food industry.Founded in London in 2013, Winnow is dedicated to helping the hospitality sector minimize food waste using innovative Internet of Things (IoT) tools. With operations in over 90 countries and partnerships with notable clients such as Accor Hotels, IKEA, IHG, and Marriott, we have successfully assisted thousands of establishments in reducing food waste by an average of over 50% by value. Our solutions not only enhance sustainability but also significantly improve profitability by up to 8%.Our latest technology, Winnow Vision, utilizes cutting-edge artificial intelligence to automatically monitor food waste, earning accolades at the World Economic Forum. As we continue to evolve and expand, we are proud to have been recognized as one of the Sunday Times Best Places to Work in 2025, a testament to our collaborative and purposeful culture.

Your Talent Can Shape the Future of Travel Training!At Ten, our mission is clear: to become the most trusted service business globally. We are the leading provider of lifestyle management and concierge services, supported by a robust global office network comprising over one thousand dedicated employees.Our unique combination of proprietary technology and the expertise of our highly trained lifestyle managers allows us to offer exceptional services. As we rapidly expand, we are seeking innovative thinkers who are ready to shape the future and enrich the lives of millions of our members.As a Talent Development Specialist, you will play a crucial role in onboarding new hires, coaching existing staff, and conducting engaging training sessions focused on best practices in the travel sector and customer service. Your responsibilities will also include performing quality reviews and spot checks to ensure compliance with training processes, along with reporting and guiding employees based on the outcomes. You will support continuous improvement initiatives and assist in testing and implementing new systems or updates. Training sessions will primarily be conducted remotely, with opportunities for in-person classroom training.

Are you passionate about language and sound? Join our dynamic team at welocalize as we embark on an exciting studio recording project. We are seeking native Arabic speakers to contribute their linguistic skills and cultural insights in a collaborative creative environment. This is a fantastic opportunity to engage in a unique project that values your voice and perspective.

Role overview Primer.io is seeking a Senior Customer Success Manager in London to work closely with clients across Europe. This position focuses on guiding customers through the full use of Primer.io’s products and services. The Senior Customer Success Manager serves as the primary point of contact for European clients. Building strong, trusted relationships is central to this role. The work involves supporting customers, answering questions, and helping them make the most of what Primer.io offers. Encouraging product adoption and ensuring customer satisfaction are key priorities. The goal is to help clients achieve success with Primer.io’s solutions and maintain a positive, ongoing partnership.

At Moss, we empower finance professionals to automate their daily tasks and make informed decisions for the future.Our unique team culture is driven by impact and growth, where every member is committed to learning and excelling. Honored by Sifted’s Rising 100 and LinkedIn's Top Startups, we are dedicated to advancing your career and ensuring the enduring success of Moss.Join our Customer Success team, where your focus will be on driving revenue growth through proactive customer engagement. Utilizing data insights, you will identify upsell opportunities and mitigate churn risks for your assigned customer portfolio. Your strategic insights and comprehensive product knowledge will be crucial in helping customers realize the full value of our offerings and achieve their objectives.Your responsibilitiesHere’s what your daily activities will entail:Enhance customer engagement - By cultivating and nurturing valuable, scalable relationships, you will develop a profound understanding of your clients’ finance goals, guiding and consulting them to maximize their engagement and activate all spend management features.Identify upselling opportunities - Utilize your in-depth understanding of both the product and your customers' needs to uncover new business opportunities and optimize existing products and features to elevate value for current accounts.Measure success and deliver insights - Employ specific KPIs to monitor and drive revenue growth through key metrics like spend engagement, SaaS uplift, and renewals.Act as a product ambassador - Collaborate closely with internal stakeholders to compile and relay client feedback, and serve in an advisory role regarding current and future product features.Pursue process excellence - Strive for continuous improvement by designing and implementing client journey touchpoints that enhance customer satisfaction and contribute to long-term retention.About you

As a Senior Customer Success Manager at Saviynt, you will play a pivotal role in driving customer satisfaction and success. You will work closely with clients to understand their needs, provide exceptional support, and ensure they derive maximum value from our solutions. Your expertise will be crucial in building strong relationships and fostering customer loyalty.

Your Next Challenge AwaitsFreshworks is on the lookout for a seasoned Senior Manager of Customer Success to spearhead and expand our UKI team. Located in London, you will be pivotal in ensuring our Enterprise and Mid-Market clients derive substantial value and achieve sustainable success with Freshworks. In this role, reporting to the Director of Customer Success EMEA, you will establish regional strategies, lead a dynamic team of Customer Success Managers (CSMs), and foster cross-functional collaboration to deliver exceptional customer experiences. This strategic yet hands-on leadership position is perfect for an individual passionate about driving outcomes, nurturing talent, and transforming customer success at scale.Key ResponsibilitiesGuide and mentor a team of 8 CSMs across various European markets.Enhance customer retention, growth, and advocacy within the Enterprise and Mid-Market segments.Create scalable, data-informed frameworks for success plans, health assessments, and operational playbooks.Collaborate across departments including Sales, Product, Support, and Marketing to shape expansion strategies and enhance customer engagement.Act as a senior sponsor for strategic accounts, cultivating robust, outcome-focused relationships.Represent the Voice of the Customer, shaping global Customer Success strategies and best practices.Defining SuccessYou will lead a motivated, high-achieving team that consistently delivers tangible results—enhancing retention, growth, and overall customer health. Your influence will extend beyond your team, shaping how Freshworks scales Customer Success across Europe through collaboration, operational excellence, and data-driven methodologies.

Role Overview impact is hiring a Customer Success Manager in London. This role focuses on helping clients reach their goals and get the most value from our solutions. Building strong relationships and supporting customer satisfaction are central to this position. What You Will Do Support clients as they use our products and services Work closely with customers to understand their needs and objectives Strengthen long-term relationships to encourage continued success Help clients resolve issues and make the most of our offerings What We Look For Proactive approach to client support Strong focus on customer satisfaction Ability to build and maintain trust with clients

Role overview The Senior Customer Success Manager at Braze in London focuses on helping clients achieve their goals with Braze’s customer engagement platform. This position emphasizes building trusted relationships, guiding clients on effective practices, and making sure each client gains real value from the product. What you will do Partner with clients to understand their business objectives and support their success using Braze’s solutions. Work alongside internal teams to deliver strong service and respond to client needs. Offer guidance and share knowledge to help clients use Braze’s features effectively. Encourage customer satisfaction by anticipating potential challenges and offering practical solutions. Location This role is based in London.

Join Us as a Senior Customer Success ManagerAt blink, we are looking for a Senior Customer Success Manager who will be pivotal in shaping the client journey post-sale. This role encompasses everything from onboarding and adoption to relationship management, retention, and cross-functional project delivery.The successful candidate will be an effective communicator and a trusted advisor, adept at aligning client goals with the capabilities of the Blink platform, while ensuring efficient project execution across various teams.This position is both strategic and hands-on. You will work closely with customers, participate in in-person meetings as necessary, and collaborate with teams across Blink (Product, Solutions, Support, Growth, Delivery, Tech, and Professional Services) to drive customer success at every phase of their journey.

Join Us in Transforming Digital InvestigationsAt Magnet Forensics, we pride ourselves on being at the forefront of digital investigative software development. Our innovative solutions empower organizations to acquire, analyze, and share critical evidence from various digital devices, including computers, smartphones, tablets, and IoT devices. We are dedicated to equipping our customers with the tools they need to safeguard their communities and enhance national security.With a global customer base, our technology enables investigators to modernize their digital investigations, combating crime and protecting vital assets. Our team is expanding, and we invite you to be part of our mission to make a significant impact worldwide. At Magnet Forensics, you will receive unparalleled support for your professional growth and have the chance to collaborate with a talented and dedicated team.If you believe you have the passion and skills to contribute to our vision, we encourage you to apply!Position OverviewWe are on the lookout for a strategic and experienced Flagship Customer Success Manager (CSM) to lead and nurture relationships with our top-tier, mission-critical clients. This senior-level role is ideal for candidates who can engage confidently with executive leadership while possessing a deep understanding of Magnet’s offerings and the dynamics of customer environments.As a Flagship CSM, you will be the primary strategic partner for assigned flagship accounts, guiding them throughout their entire journey with Magnet—from onboarding to deployment, adoption, value realization, renewal, and expansion. Your role will involve fostering deep, trusted relationships across customer organizations, including C-Level stakeholders, coordinating complex internal teams, and ensuring customers achieve quantifiable results aligned with their business and investigative goals.The primary mission of the Flagship Customer Success Manager is to safeguard and enhance Magnet’s most vital customer relationships by delivering exceptional experiences, expediting time-to-value, proactively managing risks, and cultivating long-term partnerships that drive retention, growth, and advocacy.

Join Nice as a Senior Customer Success Manager specializing in Enterprise solutions. In this pivotal role, you will drive customer satisfaction and retention by ensuring our enterprise clients achieve their desired outcomes with our cutting-edge Actimize solutions. You'll collaborate closely with cross-functional teams to deliver exceptional service and support, fostering long-term relationships with key stakeholders.

At NiCE, we embrace challenges and push beyond our limits. As ambitious game changers, we strive for excellence in every endeavor. If you share our passion for innovation and success, we offer a career opportunity that will ignite your potential.What Does the Role Entail?As a Customer Success Manager, you will take charge of fostering enduring relationships with our key NiCE CX customers post-purchase and throughout their product implementation journey. You will be their trusted advocate, ensuring they realize the full value of our solutions.Your engagement with customers will begin before they launch our contact center platform, and you will remain closely involved to guarantee adoption, measurable ROI, and long-term success.Our team comprises experienced customer success professionals who are dedicated to surpassing customer expectations. You will manage multiple high-touch, complex enterprise accounts, driving the adoption of AI-powered capabilities and enhancing overall customer experience.In partnership with customers, you will guide them in utilizing NiCE technology effectively, expanding usage, and nurturing long-term, loyal relationships. Your assigned accounts may include those with premium service packages, necessitating high levels of engagement and strategic guidance.Engagements with customers will occur through various channels including phone, email, chat, and video conferencing, with in-person visits as necessary. Travel to customer sites for value reviews and executive meetings will be expected.Collaboration is key; you will work independently as well as alongside Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to achieve the highest levels of customer satisfaction and success.Your Impact:Serve as the primary point of ownership for customer success across assigned accounts, coordinating NiCE CX resources to deliver outstanding outcomes.Develop and nurture strong, productive relationships with customers, holding regular success reviews to align with their contact center operations and business goals.

Join us at Algolia as a Senior Customer Success Manager, where you will play a pivotal role in enhancing our clients' experiences and driving customer satisfaction. In this position, you will be responsible for building strong relationships with our customers, understanding their needs, and ensuring they successfully leverage our platform to achieve their goals.Your expertise will help customers maximize their value from Algolia's powerful search and discovery solutions. Collaborating closely with cross-functional teams, you will develop strategies to improve customer retention and drive product adoption.

At NiCE, we embrace challenges and strive to exceed our limits. Our ambition drives us as we innovate and aim for victory. We uphold the highest standards and consistently go beyond them. If you share our commitment to excellence, we offer a remarkable career opportunity that will ignite your passion.What does the role entail?The Senior Customer Success Manager plays a crucial role in ensuring that Cognigy’s customers feel thoroughly supported and guided throughout their experience with our products. You will be responsible for guaranteeing that customers achieve their desired outcomes while also identifying opportunities for future expansion. This position reports to the Director of Customer Success and will contribute to maintaining a balanced portfolio within the Customer Success team while facilitating effective external communication across the organization.How will you make a difference?Utilize your extensive background in enterprise software solutions to guide customers in strategically leveraging Cognigy’s technology, optimizing their investment through innovative AI applications.Conduct structured discovery processes to accurately identify customer needs and ensure the timely execution of solutions.Provide expert assessments and recommendations on our solutions, engaging in in-depth technical discussions to highlight the impact and value of our features.Engage directly with enterprise executives, articulating the strategic business value of our solutions and influencing key decision-makers to drive transformative change within their organizations.Establish and monitor customer success metrics, using data-driven insights to refine strategies and report on the value delivered to customers and the business.Design and implement effective customer retention strategies, including regular executive business reviews and tailored engagement plans to reduce churn.Develop persuasive sales proposals for products and services, aligning them with customer objectives and negotiating mutually beneficial terms.Foster the growth of customer advocates through case studies, testimonials, and referrals, enhancing the company’s market reputation and growth.Collaborate closely with sales and technical teams to promote customer loyalty and satisfaction, ensuring a unified approach to long-term success.

Join anima as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals and maximize their value from our services. You will be the primary point of contact for our customers, guiding them through the onboarding process and providing ongoing support to enhance their experience with our innovative solutions.Your expertise will help identify customer needs and promote our solutions effectively. You will collaborate closely with various teams to ensure a seamless experience for our clients.

Zscaler develops cloud-native security products that help organizations connect users, devices, and applications securely from anywhere. The company’s Zero Trust Exchange platform uses a large security data lake and AI-powered tools to guard against cyber threats and data breaches. Zscaler emphasizes impact, transparency, and a culture that rewards results and accountability. Teams work with urgency, openness, and a strong focus on customer needs. Role overview The Senior Technical Success Manager joins the Customer Success Organization in the UK and reports to the Manager of Technical Success Management. This position is the main post-sales contact for customers, especially those in the public sector, supporting them as they adopt and optimize Zscaler’s solutions during their Zero Trust transformation. What you will do Serve as the primary technical advisor for customers after the sale, guiding them through their Zero Trust journey Help customers adopt and optimize Zscaler solutions to achieve digital transformation goals Develop and maintain strong relationships with customer teams, with a focus on public sector organizations Offer expert guidance to ensure customers use Zscaler’s products successfully Requirements Background in a technical advisory or customer success management role Clear communication skills for explaining complex concepts and building trust with stakeholders Drive to solve challenging problems and support cybersecurity in the AI era Comfort working in a collaborative, results-oriented environment Location This role is based in the City of London Corporation, United Kingdom.

Senior Customer Success ManagerDo you possess a fervor for customer engagement and have a strong technical acumen? We are seeking an experienced Senior Customer Success Manager who has a proven track record in managing enterprise-level clients within the payments or cryptocurrency sectors. If you are ready to embrace a fresh challenge in a dynamic and rapidly evolving industry, we would love to connect with you!Your Impact:Joining our global Commercial team, you will be instrumental in identifying and nurturing new business opportunities within our existing clientele. As the Senior Customer Success Manager, you will oversee a dedicated portfolio of enterprise customers, focusing on enhancing annual contract revenue and expanding our market presence through Elliptic's solutions and services.In collaboration with the Customer Success team, you will drive the upselling process by identifying opportunities, qualifying leads, negotiating terms, crafting tailored proposals, and successfully closing upsells and renewals, all aimed at achieving profitable revenue growth and maintaining over 100% net account retention for your assigned accounts.This is an exhilarating chance for a tech-savvy professional eager to make a significant impact not just within our organization but also in the broader market landscape. At Elliptic, you can expect engaging and challenging work—no two days are ever the same!Key ResponsibilitiesWhat You Will Do:Forge strong relationships with key stakeholders in your designated accounts.Manage customer interactions through all lifecycle stages, from onboarding to renewal and expansion.Serve as the primary contact for your accounts, both internally and externally.Evaluate critical usage data to assess renewal risks, taking proactive steps to mitigate these risks early.Generate new business through upselling and cross-selling initiatives within your region.Create strategic customer account plans and manage the sales cycle independently or in collaboration with Account Executives.Identify and scope high-quality expansion opportunities within existing accounts.Translate customer needs and challenges into actionable opportunities.Craft customized proposals to address specific customer requirements.

About SierraSierra is at the forefront of revolutionizing customer engagement by leveraging AI. Our team is primarily based in San Francisco, with expanding offices in key global cities, including London, Atlanta, New York, France, Singapore, and Japan. We pride ourselves on fostering a collaborative and inclusive environment that emphasizes personal growth and innovation.Rooted in our core values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family, we are committed to creating a culture where every team member feels valued and empowered to make a difference.Our co-founders, Bret Taylor and Clay Bavor, bring a wealth of experience from leading tech giants. Bret's impressive background includes serving as co-CEO of Salesforce and CTO of Facebook, while Clay led significant projects at Google including AR/VR initiatives.Your RoleLead Generation & Prospecting: Actively research and identify potential enterprise clients, utilizing networking and cold outreach to cultivate new business opportunities.Relationship Management: Establish and nurture strong relationships with decision-makers at key accounts, acting as a trusted advisor and ensuring exceptional service delivery.Negotiation & Deal Closure: Drive negotiation processes with current and prospective clients, efficiently navigating contract discussions and closing agreements in collaboration with legal and finance teams.Sales Strategy Development: Formulate and execute effective sales strategies aimed at surpassing revenue targets, while tailoring presentations and proposals to align with client requirements.Defining Sales Processes: As an integral member of our early-stage team, your contributions will shape our go-to-market strategies and sales operations.