Senior Customer Support Agent

We are seeking a dedicated and experienced Senior Customer Support Agent to join our dynamic team at ben. In this role, you will play a pivotal part in enhancing customer satisfaction by providing exceptional support and resolving inquiries efficiently. You will be the face of our company, guiding customers through their challenges and ensuring they have a s…

Join our dynamic team as a Customer Service Agent, where you will play a crucial role in providing exceptional support to our valued customers. Your primary responsibilities will include addressing customer inquiries through multiple channels, including in-app support, phone calls, emails, and social media. You will effectively triage and resolve a variety of issues, such as onboarding, payment and cashback inquiries, and more, ensuring a high level of customer satisfaction and operational excellence.This position is mainly remote, with a requirement to visit the office at least bi-weekly.Key ResponsibilitiesHandle and respond to customer queries via email, inbound tickets, phone calls, and social media.Provide immediate assistance through live chat and inbound tickets to efficiently resolve customer issues.Assist users with onboarding, payment-related issues, disputes, and other inquiries promptly.Collaborate closely with internal teams, including Compliance, Engineering, and Product, to enhance processes and customer service tools.Contribute to the refinement of support processes by identifying issues and recognizing trends.Help document processes to develop operational guidelines as we continue to grow.Work under the operations lead's guidance to plan and coordinate activities ensuring KPIs are met.Monitor daily operations, track performance, and suggest procedural improvements to enhance efficiency and uphold quality standards.

Join zeneducate as a Senior Customer Support Executive and take your career to the next level! In this dynamic role, you will be at the forefront of enhancing customer satisfaction by providing exceptional support and solutions. Your expertise will help guide our clients through their journey, ensuring they have the resources and assistance they need to succeed.We are looking for a proactive individual who thrives in a fast-paced environment. You will be responsible for managing customer inquiries, troubleshooting issues, and delivering solutions that exceed expectations. This role requires excellent communication skills, a passion for customer service, and the ability to work well both independently and as part of a team.

Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises, and seize an incredible opportunity to shape the future of the legal profession globally. Luminance is recognized as one of the 'Most Promising Private AI Companies in the World' by Forbes and is listed among the 'Fastest Growing Companies in America' by Inc. 5000, backed by esteemed international venture capitalists.We are seeking a dedicated and customer-centric support professional to enhance our dynamic tech team. In this pivotal role, you will manage incoming queries and incidents, swiftly resolve straightforward issues, and ensure that every customer receives timely updates and clear next steps.Key ResponsibilitiesServe as the primary point of contact for all technical support inquiries through phone and Intercom.Efficiently diagnose and resolve common technical problems.Triage complex issues, ensuring they are accurately recorded and escalated to the appropriate teams.Provide professional and timely communication to customers, even when immediate solutions are not available.Keep customers informed about the progress and expected next steps throughout their request's lifecycle.Maintain precise records of incidents, resolutions, and communications within the support system.Adhere to internal processes while contributing to the ongoing improvement of support procedures.Collaborate with second and third-line teams to ensure a seamless handover of escalated issues.Success in This RoleYour success will be gauged by your ability to swiftly resolve issues, uphold high standards of customer communication, and ensure that no query is left without a clear response or next step.RequirementsDemonstrated problem-solving capabilities with a knack for quickly assessing and resolving common technical challenges.Exceptional communication skills, both written and verbal.Experience with Intercom is advantageous.A customer-first mentality focused on clarity and responsiveness.Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.A foundational understanding of IT systems, networks, or software support is preferred.Previous experience in a service desk or support environment is a plus but not mandatory.Key BehaviorsProactive and solution-oriented.Composed under pressure.Detail-oriented with strong organizational skills.A collaborative team player eager to learn and grow.

Join cybersmart as a Customer Experience Agent (CXA) where you will leverage your technical skills and customer service passion to redefine the support landscape. This role transcends conventional Level 1 support, as our CXAs are dedicated customer advocates, fostering trust and loyalty at every interaction.As the initial point of contact for our customers, you will expertly guide them through technical challenges, product usage, and certification processes while identifying potential churn indicators and facilitating valuable conversations. You will collaborate with teams across Product, Sales, and Customer Success to deliver an unparalleled customer experience.Key ResponsibilitiesCustomer Support & Technical Assistance Act as the primary contact for customer and partner inquiries through chat, email, phone, and video. Deliver technical assistance for Windows, macOS, and mobile platforms, including software installations, CE+ processes, and troubleshooting. Conduct support and enablement sessions via Google Meet, Teams, or phone to assist users with setup and issues. Escalate intricate or unresolved problems to senior support staff while keeping the customer informed throughout the process. Customer Experience & Engagement Ensure all customer interactions are empathetic, professional, and result-oriented. Guide users through crucial lifecycle moments—onboarding, certification, and renewals—ensuring clarity and ownership. Proactively detect customers at risk (e.g., low engagement, recurring issues) and connect with relevant internal teams. Handle cancellation or downgrade requests thoughtfully, identifying potential retention opportunities and aiding Customer Success Managers in follow-up. Documentation & Knowledge Sharing Create and update clear, user-friendly help guides, how-tos, and FAQs to minimize support friction. Contribute to internal knowledge bases and playbooks to ensure high-quality support consistency across the team. Maintain accurate case records in the CRM, including tags, classifications, and customer context. Insights & Continuous Improvement Gather and relay customer feedback, usage trends, and product friction points to CX and Product teams. Participate in team retrospectives, quality assurance sessions, and process enhancement initiatives. Support Voice of the Customer efforts, CSAT/NPS feedback loops, and churn pattern analysis. Exhibit natural curiosity, persistently seeking to understand the underlying reasons and striving for innovative solutions. Cross-Functional Collaboration Partner with Customer Success and Account Managers to align on priority accounts and provide a cohesive experience. Assist in managing Cyber Essentials Plus audits and compliance processes.

Zego is hiring a Senior Customer Support Executive in London. This position centers on helping customers with their questions and concerns, ensuring each interaction leaves a positive impression. Role overview The Senior Customer Support Executive works directly with customers, handling inquiries and offering support for Zego’s products. The role involves communicating across multiple channels to address needs and strengthen customer relationships. What you will do Resolve customer inquiries promptly and professionally Provide detailed product support Promote a positive experience in every interaction Engage with customers through various communication channels Location This position is based in London, England.

Role overview ServiceNow is seeking a Senior AI Agent Engineer to join the Customer Deployment team in London. The position centers on building and deploying advanced AI agent solutions that support clients in meeting their objectives. Deep experience in artificial intelligence and engineering is essential, especially in the context of customer deployment strategies. What you will do Design, develop, and maintain AI agent systems tailored to customer requirements Collaborate with cross-functional teams to ensure effective implementation of AI solutions Refine and enhance AI capabilities to improve user experience and drive customer satisfaction Collaboration and impact This position sits at the intersection of engineering and customer success. The Senior AI Agent Engineer will work with teams across ServiceNow, helping deliver reliable and effective AI deployments that create tangible value for clients.

Why Join Nebius?At Nebius, we are at the forefront of revolutionizing cloud computing to empower the global AI economy. We provide innovative tools and resources that enable our clients to tackle real-world challenges and transform industries without incurring hefty infrastructure costs or needing extensive in-house AI/ML teams. Our workforce operates on the cutting edge of AI cloud infrastructure, collaborating with some of the most experienced and visionary leaders and engineers in the industry.Our Work EnvironmentBased in Amsterdam and publicly listed on Nasdaq, Nebius boasts a global presence with R&D centers throughout Europe, North America, and Israel. Our team exceeds 1,400 talented professionals, including over 400 highly skilled engineers proficient in both hardware and software engineering, complemented by an in-house AI R&D division.The RoleIn an ever-evolving landscape, trust in AI hinges on AI agents being grounded in current, verified real-world data. Search is the cornerstone that enables this reliability. In this pivotal role, you will establish the standards for quality within a search system designed specifically for AI agents from the outset.Your ResponsibilitiesManage end-to-end search-related quality metrics: from their definition and computation to the evolution and transition to next-generation metrics.Design and conceptualize analytics architecture across the entire stack: runtime behavior → data pipelines → metrics → dashboards.Develop and sustain analytics pipelines and tools using Python.Convert product, user, and technical requirements into impactful, actionable metrics.Question existing quality assumptions and advocate for enhanced, more reliable measurements.Collaborate with product managers, engineers, and stakeholders to ensure analytics align with system behavior and business objectives.Diagnose metric anomalies, investigate quality regressions, and recommend data-driven improvements.

At Frontify, we are dedicated to empowering brands to turn their ideas into impactful realities.Our innovative brand platform revolutionizes the way teams organize digital assets, collaborate on projects, and create captivating campaigns. We support thousands of marketers and designers worldwide, including teams from industry giants like Uber, Microsoft, Volkswagen, and Telefónica, in building compelling brand identities.With our headquarters in St. Gallen, Switzerland, and additional offices in London and New York City, we cultivate a dynamic culture rooted in creativity, collaboration, inclusion, and joy. We are eager to welcome new team members who share our vision and are ready for an exciting adventure!Your TeamOur diverse team of generalists is committed to mastering everything about Frontify. We thrive on asking insightful questions that inspire learning and sharing that knowledge with both colleagues and customers. By working cross-functionally, we connect Technology, Business, and Services to provide a comprehensive view of our operations. We embrace innovation and value creativity, autonomy, transparency, and a can-do spirit.Your MissionAs the Head of Customer Support, you will be responsible for shaping the future of customer support at Frontify. You will lead a skilled, customer-focused team, enhancing it with the necessary systems, strategies, and infrastructure to support our global expansion. This role is not about merely fixing existing issues; it’s about creating a forward-thinking support model. You will evolve our current framework into a scalable system that integrates AI, automation, and human expertise, defining excellence in customer support at scale by balancing efficiency, quality, and customer trust. Throughout this process, you’ll develop a modern support architecture, a knowledge ecosystem that builds upon itself over time, and a feedback system that informs our product development.

Join Our Team as a Senior Data Scientist - Conversational & Agentic AILocation: London (Hybrid)About SwapAt Swap, we are at the forefront of revolutionizing agentic commerce with our innovative AI-native platform. We connect backend operations seamlessly with a modern storefront experience.Our platform is tailored for brands eager to expand their reach, enabling them to sell anything, anywhere. Swap consolidates global operations, enhances intelligent workflows, and empowers businesses to make informed decisions with real-time data. Our extensive product range includes solutions for cross-border transactions, tax management, returns, demand planning, and next-generation agentic storefronts, providing merchants with full transparency and confidence in their operations.We foster a company culture that values clarity, creativity, and shared ownership as we redefine the landscape of global commerce.About the RoleWe are looking for a Senior Data Scientist to spearhead the development and evaluation of intelligent autonomous AI agents focused on B2B analytics and operational workflows. You will be responsible for engineering sophisticated systems that enable agents to autonomously analyze data, generate actionable insights, execute operational tasks, and orchestrate complex business processes. Your role will involve working across analytical and operational workflows, designing multi-agent ecosystems, establishing evaluation frameworks, and ensuring the reliability of complex agentic systems in production.Key ResponsibilitiesAgentic System Design & Multi-Agent Architecture: Architect AI agent ecosystems capable of autonomously managing analytical and operational workflows, including data exploration, insight generation, process automation, and cross-functional coordination.Analytical & Operational Workflow Design: Create agent systems that proficiently navigate data discovery, hypothesis testing, insight delivery, and operational task execution, effectively managing transitions between specialized agents (SQL, visualization, statistical analysis, workflow automation).Prompt Engineering & Agent Optimization: Craft and refine prompts for autonomous agents, incorporating few-shot learning, chain-of-thought reasoning, tool usage, and structured output generation for multi-step analytical and operational workflows.Comprehensive Evaluation Frameworks: Develop evaluation systems that measure analytical accuracy, operational task success, agent reliability, and coordination effectiveness. Create automated testing suites, benchmark datasets, and continuous production monitoring protocols.Agent Performance Analysis: Conduct thorough analyses of agent performance to drive system improvements and enhance operational efficiency.

Join our dynamic team at PitchBook Data as a Customer Support Specialist, where you will play a pivotal role in enhancing customer satisfaction and ensuring a seamless experience for our users. You will be the first point of contact for our clients, addressing inquiries, resolving issues, and providing comprehensive support regarding our financial data services.

At Marqeta, we are redefining the way money moves. As pioneers in embedded finance, we are part of a market opportunity valued in the trillions. Our card issuing platform empowers businesses with unparalleled flexibility and real-time control for issuing cards, authorizing transactions, and managing payment operations effectively. We proudly support well-known brands in the new economy, including Block, Cash App, Affirm, Instacart, DoorDash, Uber, and Walmart. This is a unique opportunity to collaborate with innovators globally and help unlock equitable financial access for everyone.Position Overview:The Senior Production Support Engineer role within our European team is essential to enhancing the customer experience at Marqeta. We are committed to delivering top-notch support and service to our clients. In this role, you will be instrumental in addressing the technical needs of our customers.Your Impact:Configure environments and controls effectively.Collaboratively troubleshoot as customers integrate with our platform, guiding them through technical documentation and identifying root causes of issues.Deliver exceptional support to our customers:Address inquiries through tickets, emails, and other communication channels.Take ownership of inquiries, issues, and escalations.Conduct problem-solving, diagnosis, root cause analysis, and develop corrective action plans for identified issues.Work cross-functionally to resolve issues and enhance customer care.Become a product expert in Marqeta.Assist in monitoring production transaction volume, functionality, capacity, and performance metrics.Respond to alerts and analyze data trends that impact customers.Coordinate and execute internal projects aimed at improving the support process.Proactively monitor and optimize issuer resolution, implementing corrective action plans as necessary.Engage with Product, Engineering, and Technical Operations teams to provide feedback on production support-related challenges and improvements.Provide on-call support during rotations and for escalations.Advise new customers on technical solutions that align with their business needs, balancing best practices with regulatory constraints and platform evolution.Guide customers through technical documentation during integration, assessing error root causes collaboratively.Offer feedback to product, engineering, design, and development teams to enhance customer experience.

Join DeepLDeepL is a pioneering global AI product and research company dedicated to developing secure and intelligent solutions for intricate business challenges. Trusted by over 200,000 business clients and millions of individuals in 228 markets worldwide, DeepL's Language AI platform excels in human-like translation, enhanced writing, and real-time voice translation.Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL has grown to over 1,000 enthusiastic employees, backed by renowned investors such as Benchmark, IVP, and Index Ventures.Our ambition is to lead the global market in reliable, intelligent AI technologies, crafting products that enhance communication, nurture connections, and generate meaningful impacts. We are on the lookout for talented individuals like you to embark on this journey with us. If you are eager to influence the future of AI and advance your career in a dynamic, purpose-driven environment, DeepL is the place for you.What Makes Us UniqueOur unique approach combines cutting-edge AI technology, impactful work, and a culture that nurtures personal growth. We are a collective of innovators, researchers, and creators united by a common goal: to unlock human potential by simplifying, enhancing, and connecting work processes.When we share insights about life at DeepL, the feedback is overwhelmingly positive. Whether it’s because of our technology that facilitates better communication and productivity for millions, or the trust, curiosity, and care that define our culture, our team thrives together.Joining DeepL means being part of a team committed to continuous innovation, growth, and well-being. Learn more about our culture on LinkedIn, Instagram, and our Blog.About the RoleAs a Senior Premium Support Specialist, you will be instrumental in providing high-level support to our Premium and Enterprise clients globally. You will adeptly troubleshoot complex issues, confidently manage escalations, and collaborate closely with internal teams to ensure effective resolutions and outstanding customer satisfaction. This position is perfect for someone who enjoys merging technical problem-solving with direct customer engagement and aims to significantly enhance the customer experience.

Join birdie as a Customer Support Specialist and play a vital role in enhancing the customer experience. In this position, you will be responsible for providing exceptional support to our clients, troubleshooting issues, and ensuring satisfaction with our services. Your ability to communicate effectively and empathize with customers will be essential in resolving inquiries and fostering loyalty.

Role overview Campfire seeks a Customer Support Manager for the EMEA region, based in London. This position focuses on assisting customers with both technical and accounting questions, managing complex support cases, and developing a deep understanding of Campfire’s products. As Campfire expands, this role will influence how the company supports its users and shapes the customer experience. What you will do Handle a variety of customer support cases, including those involving technical and accounting matters Build and maintain detailed knowledge of Campfire’s products Collaborate with Product, Engineering, and Customer Success teams to share customer feedback and drive product improvements Help refine and enhance support processes and strategies as the company grows Who this role suits This role is a good match for someone who enjoys working through challenges, adapts easily to new situations, and is interested in developing leadership skills over time.

Join Our Innovative Team as a Senior AI Engineer (Agentic Systems)At StarCompliance, we are at the forefront of creating software solutions that address critical compliance needs for our global clientele. As we integrate AI as a fundamental capability throughout our software development lifecycle, we invite you to be part of this transformative journey.We are looking for a Senior AI Engineer to spearhead the practical implementation and expansion of AI-assisted and agentic engineering within our teams. This is a hands-on role where you will engage directly with real codebases, leveraging cutting-edge AI-native development environments (Cursor preferred) to revolutionize the software development process.Your mission will be to evolve AI from a mere tool into a fully embedded system that is repeatable and scalable. You will craft and execute playbooks, establish workflows, and define patterns that allow our teams to harness the power of parallel AI agents, facilitate autonomous code reviews, and create AI-driven delivery pipelines. Additionally, you will play a pivotal role in launching new initiatives, ensuring they are built on the right architecture and AI-enabled engineering practices from the outset.This position is part of our R&D Engineering team and collaborates closely with Platform, QA, and Product Engineering. Here, influence is gained through tangible delivery rather than hierarchy.Our Vision of AIWe view AI not just as an assistant, but as an integral component of our engineering ecosystem. We expect engineers in this role to embrace this perspective and drive our AI initiatives forward.

Role overview Sanity is looking for a Senior Software Engineer, Content Agent, based in London, UK. This role centers on shaping how content is managed and delivered across a range of platforms. The main focus is building and refining Sanity’s content management system to meet evolving user needs. What you will do Collaborate with colleagues from various teams to design, develop, and improve the core content management system Contribute to technical decisions that influence the direction of Sanity’s platform Help ensure the system adapts to new requirements and remains effective for a diverse user base Requirements Creative approach to solving complex technical challenges Commitment to high standards and ongoing improvement Interest in teamwork and making a visible impact through your work

Join the DeepL TeamDeepL is a pioneering AI product and research company dedicated to creating secure, intelligent solutions for intricate business challenges. Our Language AI platform is trusted by over 200,000 business clients and millions of individuals in 228 markets worldwide, facilitating human-like translations, enhanced writing, and real-time voice translation.Established in 2017 by CEO Jaroslaw "Jarek" Kutylowski, our team has grown to over 1,000 enthusiastic employees, backed by prestigious investors like Benchmark, IVP, and Index Ventures.Our mission is to lead globally in reliable, intelligent AI technology, creating products that enhance communication, foster connections, and make impactful changes. We are on the lookout for talented individuals like you to join us on this exciting journey. If you're eager to influence the future of AI and advance your career in a dynamic, purpose-driven setting, DeepL is where you belong.What Makes Us UniqueAt DeepL, we combine state-of-the-art AI technology with meaningful work and a culture that nurtures personal growth. Our team consists of innovators, researchers, and creators united by a common goal: to empower individuals by making work simpler, smarter, and more connected.Feedback from our employees about working at DeepL is overwhelmingly positive, likely due to our technology that enhances communication for millions or the trust, curiosity, and care that define our culture.Joining DeepL means becoming part of a team committed to innovation, growth, and well-being. Explore more about life at DeepL on our LinkedIn, Instagram, and our Blog.About the RoleWe are seeking a Senior Technical Support Engineer to join our Customer Support team. In this role, you will handle our most intricate support cases related to our API and enterprise products. You will act as the escalation point for issues surrounding authentication, provisioning, integrations, and complex product functionalities. As our enterprise business continues to grow, this role will be vital in bridging customer needs with our Engineering and Product teams.

At Synthesia, we are revolutionizing the way businesses communicate through AI video technology. As the premier AI video platform, we proudly serve over 90% of the Fortune 100 companies. Founded in 2017 and based in London, our dynamic team spans across Europe and the US, dedicated to pushing the boundaries of visual communication and enterprise skill enhancement.With our recent Series E funding of $200 million, we now boast a $4 billion valuation and have raised over $530 million from top-tier investors such as Accel, NVentures (the VC arm of Nvidia), Kleiner Perkins, GV, and Evantic Capital, alongside visionaries from Stripe, Datadog, Miro, and Webflow.As a Customer Support Specialist, you will be the essential first point of contact for our customers, providing expert assistance and support to resolve any inquiries or challenges they may face with our products or services.Your responsibilities include:Promptly respond to customer inquiries via email, chat, or social media with professionalism and courtesy.Deliver accurate information and solutions to clients, effectively addressing their concerns.Recognize and escalate complex issues to Tier 2 support when necessary.Collaborate seamlessly with technical support specialists, product support teams, and leadership to ensure swift resolution of customer issues.Maintain precise customer records in our CRM systems, including Intercom and Salesforce.Achieve and exceed individual and team performance metrics (KPIs) such as response times, issue resolution rates, and customer satisfaction scores.Continuously enhance your product knowledge to stay updated on our offerings and processes.Provide constructive feedback to improve customer support strategies and operations.About you:High school diploma or equivalent; a degree in a related field is a plus.Minimum of 1 year experience in a technical support role.Exceptional verbal and written communication skills.A customer-centric mindset with a passion for exceeding customer expectations.Strong multitasking abilities and problem-solving skills.

Join Wise as a Senior Data Science Manager focused on enhancing our Customer Support operations. In this pivotal role, you will lead a talented team of data scientists, driving data-driven strategies to optimize customer experiences and improve support efficiency. You will collaborate closely with cross-functional teams to analyze customer data, identify trends, and provide actionable insights that influence product development and support initiatives.