About the job
Role Overview:
The Strategic Enterprise Success Manager is an integral member of our GTM Strategy organization within the Enterprise Customer Success EMEA team. In this role, you will manage a portfolio of 15-25 high-touch enterprise accounts in France and Switzerland, overseeing the complete customer lifecycle from onboarding to strategic adoption, executive engagement, and fostering conditions for renewal and growth. You will serve as a trusted advisor, leveraging your in-depth product knowledge and data-informed account management to drive tangible business results. You will collaborate closely with our post-sales teams including onboarding, sales, professional services, customer experience, and partnerships.
Your Responsibilities:
- Establish trusted relationships with both operational and executive-level stakeholders, positioning yourself as a strategic advisor on critical digital business issues.
- Develop data-driven success plans aligned with clients' primary business objectives, ensuring robust retention strategies through effective mapping of strategic contacts within key accounts.
- Promote the adoption of all Contentsquare products, including Product Analytics from our acquisition of Heap, by assisting teams in utilizing event-based and retrospective behavioral data to enhance user activation, feature adoption, and retention across both web and mobile platforms.
- Advocate for Contentsquare's AI-driven capabilities, guiding clients from traditional workflows to AI-enhanced methodologies and best practices.
