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Join Luminance, a trailblazer in Legal-Grade™ AI technology for enterprises. Recognized by top-tier investors and featured in the Forbes AI 50 list as one of the 'Most Promising Private AI Companies in the World', along with Inc. 5000’s 'Fastest Growing Companies in America', Luminance is transforming the legal field globally.
We are seeking a dedicated Technical Support Engineer to enhance our Support function, serving as the initial point of contact for both prospective and existing customers. Your role will be crucial in ensuring a smooth integration of Luminance’s innovative technology within various business environments.
As a key member of the Support team, you will manage customer inquiries and issues, ensuring excellent communication and service. Your responsibilities will include ticket management, resolving queries, and collaborating with other departments to deliver effective solutions. You will enjoy cultivating relationships with a diverse clientele, ranging from multinational law firms to major retailers and pharmaceutical companies. Once fully trained, you will possess an in-depth understanding of Luminance’s products and how they can address customer challenges. The ideal candidate will be a personable individual with strong critical thinking skills and a passion for problem-solving.
Join Luminance, a trailblazer in Legal-Grade™ AI technology for enterprises. Recognized by top-tier investors and featured in the Forbes AI 50 list as one of the 'Most Promising Private AI Companies in the World', along with Inc. 5000’s 'Fastest Growing Companies in America', Luminance is transforming the legal field globally.We are seeking a dedicated Techn…
Join Luminance, a trailblazer in Legal-Grade™ AI for enterprises, and be part of a revolutionary journey in the legal sector. Supported by prestigious venture capitalists and recognized in the Forbes AI 50 and Inc. 5000 lists, Luminance is reshaping the global legal landscape.We are in search of a dynamic Sales Operations Executive to bolster our sales team. This pivotal role will focus on optimizing sales processes, ensuring precise sales data management, and aiding in the development and execution of international sales strategies. This opportunity is perfect for an individual eager to advance their career in go-to-market operations while significantly contributing to our sales organization's success and growth.
Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises, and seize this exceptional opportunity! Supported by globally recognized venture capitalists and featured in both Forbes' AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000’s 'Fastest Growing Companies in America', Luminance is revolutionizing the legal industry worldwide.We are seeking a dynamic Head of Integrations to spearhead all technical initiatives regarding the integration of Luminance with external systems. The ideal candidate will possess a unique blend of extensive technical knowledge and client-focused engagement to enhance our product offerings and lead a dedicated team aimed at optimizing client implementations.Key ResponsibilitiesIntegration Management: Take charge of integration processes between Luminance and third-party systems, ensuring smooth interoperability and high client satisfaction.Technical Development and Client Engagement: Engage in hands-on development of technical solutions while interacting with clients to assess their needs. Partner with product development teams to align team capabilities with organizational objectives.Team Leadership: Guide a team focused on creating innovative technologies that elevate client implementations to exemplary standards.Collaborative Solution Design: Collaborate with Client Solutions and implementation teams to fully grasp client requirements and devise suitable technological solutions.Architectural Design: Create and implement scalable architectures that support rapid development of new third-party connectors, ensuring robust and future-proof system interfaces and testing protocols.Monitoring and Diagnostics: Improve system observability and facilitate the identification of technical issues through advanced logging and tracing, assisting front-line technical personnel.API Development and Management: Supervise the development and upkeep of our public-facing API to accommodate clients needing custom connectivity options, managing both REST and event streaming functionalities.Comprehensive Documentation: Produce high-quality documentation for both internal and external stakeholders, employing tools such as Swagger.Client Empowerment: Maximize client autonomy by establishing 'self-service' capabilities, empowering clients to independently manage their integration processes whenever possible.
Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises, and be part of a transformative journey in the legal profession. Supported by world-class venture capitalists and recognized in the Forbes AI 50 as one of the 'Most Promising Private AI Companies in the World' and Inc. 5000’s 'Fastest Growing Companies in America', Luminance is setting the standard for innovation.As a Product Associate, you will play a pivotal role in the design and development of our cutting-edge legal AI solutions. Collaborate with diverse teams throughout the product development lifecycle to drive success in a dynamic and fast-paced environment. Your analytical, collaborative, and communication skills will be essential for thriving in this role.We encourage candidates of all backgrounds to apply, even if your experience does not completely match the job criteria. Luminance is committed to fostering an inclusive workplace where everyone can thrive. Your passion and enthusiasm are the most significant attributes we seek!
Join Luminance, a trailblazer in Legal-Grade™ AI technology for enterprises, as we redefine the legal industry across the globe. Supported by prestigious venture capitalists and featured in the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' as well as Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is at the forefront of innovation.We are seeking passionate individuals to join our team of Product Specialists. This entry-level position provides a unique chance to work with senior teams across a variety of sectors, including multinational law firms, manufacturing, retail, and pharmaceuticals. The role focuses on building strong relationships and understanding customer needs to ensure they fully benefit from our cutting-edge technology.Upon completion of training, Product Specialists will gain comprehensive knowledge of our products and their applications in the legal field. You will work closely with potential clients during their trial phase, offering expert guidance on their ongoing projects. Collaborating with Account Executives, you will play a pivotal role in converting prospects into loyal customers. Additionally, you will support existing clients alongside our Support and Technical teams to enhance their experience with our technology.
Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises. Supported by esteemed international venture capitalists, we've been recognized on the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' as well as Inc. 5000's 'Fastest Growing Companies in America'. Luminance is revolutionizing the legal field across the globe.This Account Executive position offers a remarkable chance to collaborate with senior teams from diverse sectors, including multinational law firms, manufacturing leaders, global retail giants, and pharmaceutical powerhouses. Ideal for driven individuals with a passion for meritocratic environments, this role provides substantial commission-earning potential and rapid career advancement for top talent.Account Executives will possess a deep understanding of our product and its advantages for legal professionals, along with the capability to showcase product demonstrations effectively. The perfect candidate will be personable, with an innate ability to establish strong customer relationships, ensuring exceptional service at every touchpoint. This role also includes exciting opportunities for international travel to attend events and engage with current and prospective clients.
Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises, and seize an incredible opportunity to shape the future of the legal profession globally. Luminance is recognized as one of the 'Most Promising Private AI Companies in the World' by Forbes and is listed among the 'Fastest Growing Companies in America' by Inc. 5000, backed by esteemed international venture capitalists.We are seeking a dedicated and customer-centric support professional to enhance our dynamic tech team. In this pivotal role, you will manage incoming queries and incidents, swiftly resolve straightforward issues, and ensure that every customer receives timely updates and clear next steps.Key ResponsibilitiesServe as the primary point of contact for all technical support inquiries through phone and Intercom.Efficiently diagnose and resolve common technical problems.Triage complex issues, ensuring they are accurately recorded and escalated to the appropriate teams.Provide professional and timely communication to customers, even when immediate solutions are not available.Keep customers informed about the progress and expected next steps throughout their request's lifecycle.Maintain precise records of incidents, resolutions, and communications within the support system.Adhere to internal processes while contributing to the ongoing improvement of support procedures.Collaborate with second and third-line teams to ensure a seamless handover of escalated issues.Success in This RoleYour success will be gauged by your ability to swiftly resolve issues, uphold high standards of customer communication, and ensure that no query is left without a clear response or next step.RequirementsDemonstrated problem-solving capabilities with a knack for quickly assessing and resolving common technical challenges.Exceptional communication skills, both written and verbal.Experience with Intercom is advantageous.A customer-first mentality focused on clarity and responsiveness.Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.A foundational understanding of IT systems, networks, or software support is preferred.Previous experience in a service desk or support environment is a plus but not mandatory.Key BehaviorsProactive and solution-oriented.Composed under pressure.Detail-oriented with strong organizational skills.A collaborative team player eager to learn and grow.
Join Luminance, a trailblazer in Legal-Grade™ AI technology for enterprises, and be part of a transformative journey in the legal sector. With backing from prestigious venture capitalists and recognition in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is reshaping legal practices across the globe.This is an exceptional opportunity to become a vital member of Luminance's expanding global Customer Success team. You will engage with a diverse clientele that includes top international law firms and well-known brands across various industries in over 60 countries. Your primary focus will be on nurturing client relationships and understanding their objectives while showcasing how our innovative technology can revolutionize contract management for individuals and organizations alike.The ideal candidate will excel in building rapport with clients and ensuring exceptional service in every interaction, driven by a results-oriented mindset. Your responsibilities will encompass establishing and sustaining positive customer relationships, designing and executing onboarding and implementation programs for clients ranging from small to large enterprises, training customers on product best practices, and reducing churn rates. You will also analyze customer interactions to provide actionable insights, enhance customer experience through effective product support, and address customer inquiries and concerns with professionalism.Successful applicants should possess strong interpersonal skills, analytical thinking, be quick learners of new software, and have the ability to communicate effectively. A successful Customer Success Manager will actively collaborate with clients to maximize value and creatively strategize ways to expand our influence within our customer base.To apply, please send your CV and a cover letter to recruitment@luminance.com
Join Luminance, the leader in Legal-Grade™ AI technology for enterprises. With backing from esteemed venture capitalists and recognition in prestigious lists like Forbes AI 50 and Inc. 5000, Luminance is revolutionizing the legal industry on a global scale.The Client Solutions Engineer position presents an exciting chance to collaborate across Sales, Product, and Customer Success teams, enhancing our clients’ technical capabilities and maximizing the value they derive from Luminance. This role is essential in delivering an exceptional technical experience for enterprise customers, facilitating quicker and smoother integration with our platform. The ideal candidate will combine customer-centric skills with a solution-oriented approach, guiding customers in understanding how to best leverage our offerings to achieve their goals. Additionally, the role requires the creation of scalable resources such as reusable toolkits, SDKs, and thorough documentation to support developers effectively.A successful Client Solutions Engineer will gain a comprehensive understanding of our AI platform and its integration into diverse customer systems. The role involves close collaboration with both prospective and current clients to offer expert guidance and ensure a seamless integration experience. Working alongside Account Executives, Product Specialists, and Customer Success Managers, the Client Solutions Engineer will be pivotal in transforming prospects into loyal, satisfied customers.
At Luminance, a pioneering Legal AI company based in London, we are revolutionizing the way in-house teams operate. Our innovative AI-driven platform enhances collaboration among legal, compliance, procurement, finance, and business operations teams, enabling them to mitigate risks and accelerate growth. By merging advanced AI technology with profound legal and regulatory knowledge, we are reshaping how organizations manage contracts, compliance, and decision-making processes at scale.The RoleWe are seeking a dynamic Product Manager to spearhead the development and delivery of solutions that start with legal teams and extend throughout the enterprise. Your collaboration with leaders in legal, compliance, procurement, and finance will help identify their challenges and convert them into scalable, AI-enhanced workflows. This position is focused on creating products tailored for lawyers, aimed at fostering efficiency, transparency, and growth across the organization.As a Product Manager, you will serve as the “expert voice” in your product area, responsible for the roadmap, driving cross-functional execution, and ensuring coherence across the platform. This role is perfectly suited for an individual who thrives in a high-velocity environment, is adept at translating intricate technical capabilities into customer value, and is enthusiastic about crafting top-tier AI products.Key ResponsibilitiesProduct Ownership & StrategyAssume the role of the “expert voice” for your product domain, managing the roadmap and prioritization.Oversee roadmap planning, weighing technical feasibility against business impact and resource allocation.Utilize strategic thinking and customer insight to define scalable solutions across various business functions.Stakeholder & Team LeadershipFacilitate kick-off and playback sessions, ensuring alignment of scope with stakeholders and project teams.Engage collaboratively with AI engineers, designers, and legal experts to create intuitive, enterprise-ready solutions that harmonize technical feasibility, business impact, and regulatory compliance.Design & SpecificationEmploy tools like Lovable and Figma to showcase early prototypes.Confirm designs and prototypes meet business and user needs before development begins.Collect and prioritize requirements from customers, stakeholders, and market research, translating them into actionable specifications.Build & ExecutionManage iteration cycles and guarantee timely provision of documentation and configuration.Review and sanction prototypes and Figma flows prior to development commencement.Ensure coordinated execution across engineering, design, and AI teams.Verification & FinalizationAuthorize functionality, user experience, and overall product quality.Supervise release materials including notes, guides, and customer communications.
Join our team as a Technical Support Engineer at telefonicatech! As a vital member of our Delivery Operations department, you will provide top-tier technical assistance to our clients, ensuring their satisfaction and the seamless operation of our services.Your role will involve troubleshooting technical issues, guiding clients through solutions, and collaborating with our engineering teams to enhance our product offerings. If you have a passion for technology and a strong problem-solving mindset, we want to hear from you!
Metaview is a pioneering AI company dedicated to revolutionizing the recruitment process. Our innovative AI agents empower leading organizations to hire with unprecedented speed and accuracy, automating tedious tasks and enhancing human capabilities for clients such as Brex, Affirm, Deel, ElevenLabs, and Airtable.Founded by Siadhal and Shahriar, who gained invaluable experience scaling Uber and Palantir, we have successfully raised over $50 million from top-tier investors, with Google Ventures leading our Series B round. Our growth trajectory is impressive, with a 5x year-over-year increase, and our product has garnered enthusiastic feedback from customers. Our journey has been featured in prominent publications like Fortune, Forbes, TechCrunch, and The Times.As we embark on this exciting journey, we invite individuals who are eager to tackle challenging and rewarding work to join our team.How We OperateAt Metaview, we adhere to a core principle: velocity. This translates into:Optimizing our processes to accelerate learning and growth.Pursuing truly great work.Fostering open and direct communication with complete context.All while maintaining our hard-earned reputation for craftsmanship and quality.The RoleWe are establishing our inaugural dedicated technical support function to ensure our customers receive swift, expert troubleshooting and technical assistance on complex issues as we scale. As a Technical Support Engineer, you will become the authoritative expert on the inner workings of Metaview—analyzing logs, identifying patterns, and transforming unique issues into scalable solutions. You will collaborate closely with our Customer Success, Sales, and Engineering teams, taking ownership of internal tools and processes that enhance the efficiency of troubleshooting and promote self-service capabilities over time.Key Responsibilities Include:Assume full ownership of escalated technical issues, ensuring timely investigation and resolution.Utilize internal logs and tools to diagnose problems, pinpoint root causes, and effectively differentiate between configuration, customer environment, and product-related issues.Design and maintain streamlined internal tools that facilitate efficient troubleshooting processes.
About GigsAt Gigs, we are revolutionizing the mobile services landscape with our innovative operating system—a platform that enables tech companies to seamlessly integrate global connectivity into their products.Similar to how Stripe empowers businesses to implement payment solutions swiftly, Gigs allows platforms to effortlessly incorporate connectivity, bridging the gap between traditional telecom and modern technology. From fintech companies launching mobile services to HR platforms providing work phone plans, we streamline provisioning and simplify the complexities of telecom.Our team, consisting of around 100 talented individuals across the US and Europe, is supported by nearly $100 million in funding from illustrious investors such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we attract early-stage engineers, product innovators, and business strategists from renowned organizations like Stripe, Airbnb, and Shopify, all working towards overcoming intricate technical and regulatory challenges to make connectivity truly seamless.If you are passionate about curiosity, creativity, and the opportunity to influence the future of telecom, we invite you to apply!Our Core ValuesWe thrive in a complex environment and are determined to solve significant challenges. We seek individuals who rise to the occasion when difficulties arise.Speed. We operate with agility and meet ambitious deadlines, treating every week as an opportunity.Ownership. If you notice an issue, take the initiative to resolve it. We value proactive problem-solving.Customer Obsession. Our customers’ success is our priority.Ambiguity. We are building pioneering technology in a multifaceted domain, relying on sound judgment and instinct for decision-making.First Principles. We question the status quo and strive to understand the reasoning behind established methods.The RoleAs a Technical Support Engineer, you will be the cornerstone of our technical support operations. Your commitment to excellence will shine through in every interaction—whether assisting business clients or end-users—demonstrating your ability to adapt to diverse perspectives. You won’t merely manage the support queue; you will take full ownership to ensure seamless operations.In this position, you will be the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners, navigating the technical landscape with expertise.
Join the DeepL TeamDeepL is a pioneering AI product and research company dedicated to creating secure, intelligent solutions for intricate business challenges. Our Language AI platform is trusted by over 200,000 business clients and millions of individuals in 228 markets worldwide, facilitating human-like translations, enhanced writing, and real-time voice translation.Established in 2017 by CEO Jaroslaw "Jarek" Kutylowski, our team has grown to over 1,000 enthusiastic employees, backed by prestigious investors like Benchmark, IVP, and Index Ventures.Our mission is to lead globally in reliable, intelligent AI technology, creating products that enhance communication, foster connections, and make impactful changes. We are on the lookout for talented individuals like you to join us on this exciting journey. If you're eager to influence the future of AI and advance your career in a dynamic, purpose-driven setting, DeepL is where you belong.What Makes Us UniqueAt DeepL, we combine state-of-the-art AI technology with meaningful work and a culture that nurtures personal growth. Our team consists of innovators, researchers, and creators united by a common goal: to empower individuals by making work simpler, smarter, and more connected.Feedback from our employees about working at DeepL is overwhelmingly positive, likely due to our technology that enhances communication for millions or the trust, curiosity, and care that define our culture.Joining DeepL means becoming part of a team committed to innovation, growth, and well-being. Explore more about life at DeepL on our LinkedIn, Instagram, and our Blog.About the RoleWe are seeking a Senior Technical Support Engineer to join our Customer Support team. In this role, you will handle our most intricate support cases related to our API and enterprise products. You will act as the escalation point for issues surrounding authentication, provisioning, integrations, and complex product functionalities. As our enterprise business continues to grow, this role will be vital in bridging customer needs with our Engineering and Product teams.
About UsJoin Luminance, a trailblazer in Legal-Grade™ AI solutions for the enterprise sector. Supported by esteemed venture capitalists and recognized in the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ as well as Inc. 5000’s ‘Fastest Growing Companies in America’, we are transforming the legal industry on a global scale.We are on the lookout for a dynamic AI Product Engineer who is ready to take full ownership of impactful AI tools. This role transcends conventional development; we seek a visionary builder and problem-solver who can turn vague concepts into essential software applications. While a formal computer science degree is not mandatory, we value self-motivated individuals adept at leveraging cutting-edge AI tools to deliver results swiftly.Key Responsibilities Design, prototype, and deploy autonomous AI systems that effectively address strategic business challenges. Rapidly convert abstract requirements into functional prototypes, and lead the push to production. Troubleshoot and resolve complex issues throughout the technology stack, encompassing AI model behavior, middleware, and deployment configurations. Present your work within the company and contribute to our internal narratives around innovation. Create comprehensive documentation and rollout plans for new tools, ensuring user adoption. Continuously assess new AI models, frameworks, and coding tools to enhance efficiency and quality. Requirements Proven ability to develop and deliver AI-enabled products or prototypes (whether through professional experience, academic pursuits, or self-taught endeavors). Exceptional problem-solving abilities: capable of transforming ambiguous challenges into functional code and structured workflows. Extensive technical knowledge: proficient with Python, APIs, full-stack frameworks, and JSON. Familiarity with Large Language Models (LLMs): understanding their capabilities and limitations, with experience integrating them into practical systems. Outstanding communication skills: able to collaborate effectively with executives, stakeholders, and non-technical users. Curiosity, determination, and creativity: eager to experiment, iterate, and navigate challenges until successful. Why Choose Luminance? Work on the forefront of applied AI in the legal field, one of the most impactful sectors globally. Collaborate with a distinguished, multidisciplinary team that encompasses law, AI research, and product development. Experience the freedom of a startup culture backed by prominent international venture capitalists. Benefits Central London office location. Pension scheme with Aegon, RetireReady. Health insurance with BUPA - all employees are eligible for enrollment for themselves and dependents from Day 1 at Luminance. Life Insurance.
Join isomorphiclabs as a Support Engineer, where you will be integral in providing exceptional technical support to our clients. Your expertise will help ensure a seamless experience for users while troubleshooting and resolving issues efficiently.Your role will involve collaborating with various teams to enhance our product offerings while ensuring high-quality service standards. If you are passionate about technology and customer satisfaction, we invite you to apply!
About ChalkChalk is revolutionizing the data platform landscape, enabling the next generation of machine learning applications. We dismantle the barriers of complexity, latency, and scalability that have historically limited ML capabilities. Our platform boasts Rust-speed performance paired with intuitive tools that developers adore. Leading organizations trust Chalk to tackle challenges such as preventing fraudulent credit card transactions, authenticating identities, and optimizing clean energy utilization. Recently, we secured a $50 million Series A, spearheaded by Felicis.About the RoleAs a Support Engineer at Chalk, you will serve as our primary technical support specialist, ensuring that customers enjoy outstanding experiences with our innovative products. You will engage directly with clients across diverse sectors including finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their utilization of Chalk's platform. This position presents a unique opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product excellence.Your ResponsibilitiesDeliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues.Work in conjunction with Engineering to escalate and efficiently resolve complex issues.Cultivate comprehensive product knowledge to empower customers to derive maximum value from Chalk.Document solutions, develop knowledge-base articles, and share insights to mitigate future issues.Identify and propose enhancements to product reliability, usability, and customer satisfaction.Qualifications We're SeekingA technical background with experience in technical support or software engineering.Proficiency in Python and SQL.Robust troubleshooting, problem-solving, and analytical capabilities.Exceptional written and verbal communication skills.Ability to collaborate effectively with both technical and non-technical teams.Prior experience in customer-facing technical roles is highly desirable.Bachelor's degree in Computer Science or a related field.
Join zip as a Senior Technical Support Engineer and play a pivotal role in ensuring our customers receive unparalleled technical assistance. You will be responsible for troubleshooting complex issues, guiding customers through technical challenges, and providing exceptional support. This position requires a proactive and problem-solving mindset, as well as the ability to work collaboratively in a fast-paced environment.
About Chalk Chalk is revolutionizing the data platform for the next generation of machine learning applications. We eliminate the complexity, latency, and scalability hurdles that have historically limited ML capabilities. Our platform delivers Rust-speed performance combined with intuitive tools that developers appreciate. Major companies rely on Chalk for various applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round led by Felicis. About the Role As a Technical Support Engineer at Chalk, you will be the first point of contact for technical assistance, ensuring that our clients enjoy outstanding experiences with our products. You will engage directly with clients in various sectors, including finance, healthcare, and e-commerce, aiding them in troubleshooting and maximizing the efficiency of Chalk's platform. This position provides a unique chance to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant contribution to customer satisfaction and product excellence. What You Will Do Deliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues. Work alongside the Engineering team to escalate and effectively address complex issues. Acquire comprehensive product knowledge to assist customers in deriving maximum value from Chalk. Document solutions, generate knowledge-base articles, and share insights to prevent recurring issues. Spot areas for enhancing product reliability, usability, and overall customer satisfaction. What We're Looking For A technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical skills. Exceptional written and verbal communication abilities. Capability to collaborate effectively with both technical and non-technical teams. Prior experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.
At Acturis, innovation is not just a part of our culture; it is embedded in our DNA. Founded in 2000 in the modest garden shed of our co-founder, Theo Duchen, alongside former McKinsey partner David McDonald, we embarked on a mission to transform insurance technology. What began as a daring startup has evolved into a global SaaS leader, earning the trust of the industry.Today, over 100,000 users across more than 40 countries depend on the Acturis platform. By collaborating closely with brokers, insurers, and MGAs, we continuously influence the market and set new benchmarks in both personal and commercial lines.Acturis is proud to be recognized as a Great Place to Work® 2026, maintaining a collaborative, innovative, startup-style culture, even as we expand globally. With over 90% of our hires originating from graduate backgrounds, this is an ideal environment for early-career talent to flourish. Additionally, as an EcoVadis Committed-rated organization, we strive to create long-term value by operating sustainably and responsibly.Your daily responsibilities will include:Resolving system and user issues while providing guidance to customers on platform functionality.Assisting clients in configuring the platform to suit their requirements and testing new software releases.Engaging directly with customers—both onsite and remotely—to analyze their needs and identify opportunities for improvement.Acturis offers a clear path for career advancement, structured training, and early responsibilities, equipping you with the tools necessary for professional growth.What you can expect:A transparent career structure, regular feedback, and three formal performance reviews each year.Chances to lead projects, manage resources, and mentor junior team members.Comprehensive onboarding, industry-recognized training, and funded specialist courses as you progress.
Join Luminance, a trailblazer in Legal-Grade™ AI technology for enterprises. Recognized by top-tier investors and featured in the Forbes AI 50 list as one of the 'Most Promising Private AI Companies in the World', along with Inc. 5000’s 'Fastest Growing Companies in America', Luminance is transforming the legal field globally.We are seeking a dedicated Techn…
Join Luminance, a trailblazer in Legal-Grade™ AI for enterprises, and be part of a revolutionary journey in the legal sector. Supported by prestigious venture capitalists and recognized in the Forbes AI 50 and Inc. 5000 lists, Luminance is reshaping the global legal landscape.We are in search of a dynamic Sales Operations Executive to bolster our sales team. This pivotal role will focus on optimizing sales processes, ensuring precise sales data management, and aiding in the development and execution of international sales strategies. This opportunity is perfect for an individual eager to advance their career in go-to-market operations while significantly contributing to our sales organization's success and growth.
Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises, and seize this exceptional opportunity! Supported by globally recognized venture capitalists and featured in both Forbes' AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000’s 'Fastest Growing Companies in America', Luminance is revolutionizing the legal industry worldwide.We are seeking a dynamic Head of Integrations to spearhead all technical initiatives regarding the integration of Luminance with external systems. The ideal candidate will possess a unique blend of extensive technical knowledge and client-focused engagement to enhance our product offerings and lead a dedicated team aimed at optimizing client implementations.Key ResponsibilitiesIntegration Management: Take charge of integration processes between Luminance and third-party systems, ensuring smooth interoperability and high client satisfaction.Technical Development and Client Engagement: Engage in hands-on development of technical solutions while interacting with clients to assess their needs. Partner with product development teams to align team capabilities with organizational objectives.Team Leadership: Guide a team focused on creating innovative technologies that elevate client implementations to exemplary standards.Collaborative Solution Design: Collaborate with Client Solutions and implementation teams to fully grasp client requirements and devise suitable technological solutions.Architectural Design: Create and implement scalable architectures that support rapid development of new third-party connectors, ensuring robust and future-proof system interfaces and testing protocols.Monitoring and Diagnostics: Improve system observability and facilitate the identification of technical issues through advanced logging and tracing, assisting front-line technical personnel.API Development and Management: Supervise the development and upkeep of our public-facing API to accommodate clients needing custom connectivity options, managing both REST and event streaming functionalities.Comprehensive Documentation: Produce high-quality documentation for both internal and external stakeholders, employing tools such as Swagger.Client Empowerment: Maximize client autonomy by establishing 'self-service' capabilities, empowering clients to independently manage their integration processes whenever possible.
Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises, and be part of a transformative journey in the legal profession. Supported by world-class venture capitalists and recognized in the Forbes AI 50 as one of the 'Most Promising Private AI Companies in the World' and Inc. 5000’s 'Fastest Growing Companies in America', Luminance is setting the standard for innovation.As a Product Associate, you will play a pivotal role in the design and development of our cutting-edge legal AI solutions. Collaborate with diverse teams throughout the product development lifecycle to drive success in a dynamic and fast-paced environment. Your analytical, collaborative, and communication skills will be essential for thriving in this role.We encourage candidates of all backgrounds to apply, even if your experience does not completely match the job criteria. Luminance is committed to fostering an inclusive workplace where everyone can thrive. Your passion and enthusiasm are the most significant attributes we seek!
Join Luminance, a trailblazer in Legal-Grade™ AI technology for enterprises, as we redefine the legal industry across the globe. Supported by prestigious venture capitalists and featured in the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' as well as Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is at the forefront of innovation.We are seeking passionate individuals to join our team of Product Specialists. This entry-level position provides a unique chance to work with senior teams across a variety of sectors, including multinational law firms, manufacturing, retail, and pharmaceuticals. The role focuses on building strong relationships and understanding customer needs to ensure they fully benefit from our cutting-edge technology.Upon completion of training, Product Specialists will gain comprehensive knowledge of our products and their applications in the legal field. You will work closely with potential clients during their trial phase, offering expert guidance on their ongoing projects. Collaborating with Account Executives, you will play a pivotal role in converting prospects into loyal customers. Additionally, you will support existing clients alongside our Support and Technical teams to enhance their experience with our technology.
Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises. Supported by esteemed international venture capitalists, we've been recognized on the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' as well as Inc. 5000's 'Fastest Growing Companies in America'. Luminance is revolutionizing the legal field across the globe.This Account Executive position offers a remarkable chance to collaborate with senior teams from diverse sectors, including multinational law firms, manufacturing leaders, global retail giants, and pharmaceutical powerhouses. Ideal for driven individuals with a passion for meritocratic environments, this role provides substantial commission-earning potential and rapid career advancement for top talent.Account Executives will possess a deep understanding of our product and its advantages for legal professionals, along with the capability to showcase product demonstrations effectively. The perfect candidate will be personable, with an innate ability to establish strong customer relationships, ensuring exceptional service at every touchpoint. This role also includes exciting opportunities for international travel to attend events and engage with current and prospective clients.
Join Luminance, the trailblazer in Legal-Grade™ AI for enterprises, and seize an incredible opportunity to shape the future of the legal profession globally. Luminance is recognized as one of the 'Most Promising Private AI Companies in the World' by Forbes and is listed among the 'Fastest Growing Companies in America' by Inc. 5000, backed by esteemed international venture capitalists.We are seeking a dedicated and customer-centric support professional to enhance our dynamic tech team. In this pivotal role, you will manage incoming queries and incidents, swiftly resolve straightforward issues, and ensure that every customer receives timely updates and clear next steps.Key ResponsibilitiesServe as the primary point of contact for all technical support inquiries through phone and Intercom.Efficiently diagnose and resolve common technical problems.Triage complex issues, ensuring they are accurately recorded and escalated to the appropriate teams.Provide professional and timely communication to customers, even when immediate solutions are not available.Keep customers informed about the progress and expected next steps throughout their request's lifecycle.Maintain precise records of incidents, resolutions, and communications within the support system.Adhere to internal processes while contributing to the ongoing improvement of support procedures.Collaborate with second and third-line teams to ensure a seamless handover of escalated issues.Success in This RoleYour success will be gauged by your ability to swiftly resolve issues, uphold high standards of customer communication, and ensure that no query is left without a clear response or next step.RequirementsDemonstrated problem-solving capabilities with a knack for quickly assessing and resolving common technical challenges.Exceptional communication skills, both written and verbal.Experience with Intercom is advantageous.A customer-first mentality focused on clarity and responsiveness.Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.A foundational understanding of IT systems, networks, or software support is preferred.Previous experience in a service desk or support environment is a plus but not mandatory.Key BehaviorsProactive and solution-oriented.Composed under pressure.Detail-oriented with strong organizational skills.A collaborative team player eager to learn and grow.
Join Luminance, a trailblazer in Legal-Grade™ AI technology for enterprises, and be part of a transformative journey in the legal sector. With backing from prestigious venture capitalists and recognition in both the Forbes AI 50 list of 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is reshaping legal practices across the globe.This is an exceptional opportunity to become a vital member of Luminance's expanding global Customer Success team. You will engage with a diverse clientele that includes top international law firms and well-known brands across various industries in over 60 countries. Your primary focus will be on nurturing client relationships and understanding their objectives while showcasing how our innovative technology can revolutionize contract management for individuals and organizations alike.The ideal candidate will excel in building rapport with clients and ensuring exceptional service in every interaction, driven by a results-oriented mindset. Your responsibilities will encompass establishing and sustaining positive customer relationships, designing and executing onboarding and implementation programs for clients ranging from small to large enterprises, training customers on product best practices, and reducing churn rates. You will also analyze customer interactions to provide actionable insights, enhance customer experience through effective product support, and address customer inquiries and concerns with professionalism.Successful applicants should possess strong interpersonal skills, analytical thinking, be quick learners of new software, and have the ability to communicate effectively. A successful Customer Success Manager will actively collaborate with clients to maximize value and creatively strategize ways to expand our influence within our customer base.To apply, please send your CV and a cover letter to recruitment@luminance.com
Join Luminance, the leader in Legal-Grade™ AI technology for enterprises. With backing from esteemed venture capitalists and recognition in prestigious lists like Forbes AI 50 and Inc. 5000, Luminance is revolutionizing the legal industry on a global scale.The Client Solutions Engineer position presents an exciting chance to collaborate across Sales, Product, and Customer Success teams, enhancing our clients’ technical capabilities and maximizing the value they derive from Luminance. This role is essential in delivering an exceptional technical experience for enterprise customers, facilitating quicker and smoother integration with our platform. The ideal candidate will combine customer-centric skills with a solution-oriented approach, guiding customers in understanding how to best leverage our offerings to achieve their goals. Additionally, the role requires the creation of scalable resources such as reusable toolkits, SDKs, and thorough documentation to support developers effectively.A successful Client Solutions Engineer will gain a comprehensive understanding of our AI platform and its integration into diverse customer systems. The role involves close collaboration with both prospective and current clients to offer expert guidance and ensure a seamless integration experience. Working alongside Account Executives, Product Specialists, and Customer Success Managers, the Client Solutions Engineer will be pivotal in transforming prospects into loyal, satisfied customers.
At Luminance, a pioneering Legal AI company based in London, we are revolutionizing the way in-house teams operate. Our innovative AI-driven platform enhances collaboration among legal, compliance, procurement, finance, and business operations teams, enabling them to mitigate risks and accelerate growth. By merging advanced AI technology with profound legal and regulatory knowledge, we are reshaping how organizations manage contracts, compliance, and decision-making processes at scale.The RoleWe are seeking a dynamic Product Manager to spearhead the development and delivery of solutions that start with legal teams and extend throughout the enterprise. Your collaboration with leaders in legal, compliance, procurement, and finance will help identify their challenges and convert them into scalable, AI-enhanced workflows. This position is focused on creating products tailored for lawyers, aimed at fostering efficiency, transparency, and growth across the organization.As a Product Manager, you will serve as the “expert voice” in your product area, responsible for the roadmap, driving cross-functional execution, and ensuring coherence across the platform. This role is perfectly suited for an individual who thrives in a high-velocity environment, is adept at translating intricate technical capabilities into customer value, and is enthusiastic about crafting top-tier AI products.Key ResponsibilitiesProduct Ownership & StrategyAssume the role of the “expert voice” for your product domain, managing the roadmap and prioritization.Oversee roadmap planning, weighing technical feasibility against business impact and resource allocation.Utilize strategic thinking and customer insight to define scalable solutions across various business functions.Stakeholder & Team LeadershipFacilitate kick-off and playback sessions, ensuring alignment of scope with stakeholders and project teams.Engage collaboratively with AI engineers, designers, and legal experts to create intuitive, enterprise-ready solutions that harmonize technical feasibility, business impact, and regulatory compliance.Design & SpecificationEmploy tools like Lovable and Figma to showcase early prototypes.Confirm designs and prototypes meet business and user needs before development begins.Collect and prioritize requirements from customers, stakeholders, and market research, translating them into actionable specifications.Build & ExecutionManage iteration cycles and guarantee timely provision of documentation and configuration.Review and sanction prototypes and Figma flows prior to development commencement.Ensure coordinated execution across engineering, design, and AI teams.Verification & FinalizationAuthorize functionality, user experience, and overall product quality.Supervise release materials including notes, guides, and customer communications.
Join our team as a Technical Support Engineer at telefonicatech! As a vital member of our Delivery Operations department, you will provide top-tier technical assistance to our clients, ensuring their satisfaction and the seamless operation of our services.Your role will involve troubleshooting technical issues, guiding clients through solutions, and collaborating with our engineering teams to enhance our product offerings. If you have a passion for technology and a strong problem-solving mindset, we want to hear from you!
Metaview is a pioneering AI company dedicated to revolutionizing the recruitment process. Our innovative AI agents empower leading organizations to hire with unprecedented speed and accuracy, automating tedious tasks and enhancing human capabilities for clients such as Brex, Affirm, Deel, ElevenLabs, and Airtable.Founded by Siadhal and Shahriar, who gained invaluable experience scaling Uber and Palantir, we have successfully raised over $50 million from top-tier investors, with Google Ventures leading our Series B round. Our growth trajectory is impressive, with a 5x year-over-year increase, and our product has garnered enthusiastic feedback from customers. Our journey has been featured in prominent publications like Fortune, Forbes, TechCrunch, and The Times.As we embark on this exciting journey, we invite individuals who are eager to tackle challenging and rewarding work to join our team.How We OperateAt Metaview, we adhere to a core principle: velocity. This translates into:Optimizing our processes to accelerate learning and growth.Pursuing truly great work.Fostering open and direct communication with complete context.All while maintaining our hard-earned reputation for craftsmanship and quality.The RoleWe are establishing our inaugural dedicated technical support function to ensure our customers receive swift, expert troubleshooting and technical assistance on complex issues as we scale. As a Technical Support Engineer, you will become the authoritative expert on the inner workings of Metaview—analyzing logs, identifying patterns, and transforming unique issues into scalable solutions. You will collaborate closely with our Customer Success, Sales, and Engineering teams, taking ownership of internal tools and processes that enhance the efficiency of troubleshooting and promote self-service capabilities over time.Key Responsibilities Include:Assume full ownership of escalated technical issues, ensuring timely investigation and resolution.Utilize internal logs and tools to diagnose problems, pinpoint root causes, and effectively differentiate between configuration, customer environment, and product-related issues.Design and maintain streamlined internal tools that facilitate efficient troubleshooting processes.
About GigsAt Gigs, we are revolutionizing the mobile services landscape with our innovative operating system—a platform that enables tech companies to seamlessly integrate global connectivity into their products.Similar to how Stripe empowers businesses to implement payment solutions swiftly, Gigs allows platforms to effortlessly incorporate connectivity, bridging the gap between traditional telecom and modern technology. From fintech companies launching mobile services to HR platforms providing work phone plans, we streamline provisioning and simplify the complexities of telecom.Our team, consisting of around 100 talented individuals across the US and Europe, is supported by nearly $100 million in funding from illustrious investors such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we attract early-stage engineers, product innovators, and business strategists from renowned organizations like Stripe, Airbnb, and Shopify, all working towards overcoming intricate technical and regulatory challenges to make connectivity truly seamless.If you are passionate about curiosity, creativity, and the opportunity to influence the future of telecom, we invite you to apply!Our Core ValuesWe thrive in a complex environment and are determined to solve significant challenges. We seek individuals who rise to the occasion when difficulties arise.Speed. We operate with agility and meet ambitious deadlines, treating every week as an opportunity.Ownership. If you notice an issue, take the initiative to resolve it. We value proactive problem-solving.Customer Obsession. Our customers’ success is our priority.Ambiguity. We are building pioneering technology in a multifaceted domain, relying on sound judgment and instinct for decision-making.First Principles. We question the status quo and strive to understand the reasoning behind established methods.The RoleAs a Technical Support Engineer, you will be the cornerstone of our technical support operations. Your commitment to excellence will shine through in every interaction—whether assisting business clients or end-users—demonstrating your ability to adapt to diverse perspectives. You won’t merely manage the support queue; you will take full ownership to ensure seamless operations.In this position, you will be the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners, navigating the technical landscape with expertise.
Join the DeepL TeamDeepL is a pioneering AI product and research company dedicated to creating secure, intelligent solutions for intricate business challenges. Our Language AI platform is trusted by over 200,000 business clients and millions of individuals in 228 markets worldwide, facilitating human-like translations, enhanced writing, and real-time voice translation.Established in 2017 by CEO Jaroslaw "Jarek" Kutylowski, our team has grown to over 1,000 enthusiastic employees, backed by prestigious investors like Benchmark, IVP, and Index Ventures.Our mission is to lead globally in reliable, intelligent AI technology, creating products that enhance communication, foster connections, and make impactful changes. We are on the lookout for talented individuals like you to join us on this exciting journey. If you're eager to influence the future of AI and advance your career in a dynamic, purpose-driven setting, DeepL is where you belong.What Makes Us UniqueAt DeepL, we combine state-of-the-art AI technology with meaningful work and a culture that nurtures personal growth. Our team consists of innovators, researchers, and creators united by a common goal: to empower individuals by making work simpler, smarter, and more connected.Feedback from our employees about working at DeepL is overwhelmingly positive, likely due to our technology that enhances communication for millions or the trust, curiosity, and care that define our culture.Joining DeepL means becoming part of a team committed to innovation, growth, and well-being. Explore more about life at DeepL on our LinkedIn, Instagram, and our Blog.About the RoleWe are seeking a Senior Technical Support Engineer to join our Customer Support team. In this role, you will handle our most intricate support cases related to our API and enterprise products. You will act as the escalation point for issues surrounding authentication, provisioning, integrations, and complex product functionalities. As our enterprise business continues to grow, this role will be vital in bridging customer needs with our Engineering and Product teams.
About UsJoin Luminance, a trailblazer in Legal-Grade™ AI solutions for the enterprise sector. Supported by esteemed venture capitalists and recognized in the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ as well as Inc. 5000’s ‘Fastest Growing Companies in America’, we are transforming the legal industry on a global scale.We are on the lookout for a dynamic AI Product Engineer who is ready to take full ownership of impactful AI tools. This role transcends conventional development; we seek a visionary builder and problem-solver who can turn vague concepts into essential software applications. While a formal computer science degree is not mandatory, we value self-motivated individuals adept at leveraging cutting-edge AI tools to deliver results swiftly.Key Responsibilities Design, prototype, and deploy autonomous AI systems that effectively address strategic business challenges. Rapidly convert abstract requirements into functional prototypes, and lead the push to production. Troubleshoot and resolve complex issues throughout the technology stack, encompassing AI model behavior, middleware, and deployment configurations. Present your work within the company and contribute to our internal narratives around innovation. Create comprehensive documentation and rollout plans for new tools, ensuring user adoption. Continuously assess new AI models, frameworks, and coding tools to enhance efficiency and quality. Requirements Proven ability to develop and deliver AI-enabled products or prototypes (whether through professional experience, academic pursuits, or self-taught endeavors). Exceptional problem-solving abilities: capable of transforming ambiguous challenges into functional code and structured workflows. Extensive technical knowledge: proficient with Python, APIs, full-stack frameworks, and JSON. Familiarity with Large Language Models (LLMs): understanding their capabilities and limitations, with experience integrating them into practical systems. Outstanding communication skills: able to collaborate effectively with executives, stakeholders, and non-technical users. Curiosity, determination, and creativity: eager to experiment, iterate, and navigate challenges until successful. Why Choose Luminance? Work on the forefront of applied AI in the legal field, one of the most impactful sectors globally. Collaborate with a distinguished, multidisciplinary team that encompasses law, AI research, and product development. Experience the freedom of a startup culture backed by prominent international venture capitalists. Benefits Central London office location. Pension scheme with Aegon, RetireReady. Health insurance with BUPA - all employees are eligible for enrollment for themselves and dependents from Day 1 at Luminance. Life Insurance.
Join isomorphiclabs as a Support Engineer, where you will be integral in providing exceptional technical support to our clients. Your expertise will help ensure a seamless experience for users while troubleshooting and resolving issues efficiently.Your role will involve collaborating with various teams to enhance our product offerings while ensuring high-quality service standards. If you are passionate about technology and customer satisfaction, we invite you to apply!
About ChalkChalk is revolutionizing the data platform landscape, enabling the next generation of machine learning applications. We dismantle the barriers of complexity, latency, and scalability that have historically limited ML capabilities. Our platform boasts Rust-speed performance paired with intuitive tools that developers adore. Leading organizations trust Chalk to tackle challenges such as preventing fraudulent credit card transactions, authenticating identities, and optimizing clean energy utilization. Recently, we secured a $50 million Series A, spearheaded by Felicis.About the RoleAs a Support Engineer at Chalk, you will serve as our primary technical support specialist, ensuring that customers enjoy outstanding experiences with our innovative products. You will engage directly with clients across diverse sectors including finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their utilization of Chalk's platform. This position presents a unique opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product excellence.Your ResponsibilitiesDeliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues.Work in conjunction with Engineering to escalate and efficiently resolve complex issues.Cultivate comprehensive product knowledge to empower customers to derive maximum value from Chalk.Document solutions, develop knowledge-base articles, and share insights to mitigate future issues.Identify and propose enhancements to product reliability, usability, and customer satisfaction.Qualifications We're SeekingA technical background with experience in technical support or software engineering.Proficiency in Python and SQL.Robust troubleshooting, problem-solving, and analytical capabilities.Exceptional written and verbal communication skills.Ability to collaborate effectively with both technical and non-technical teams.Prior experience in customer-facing technical roles is highly desirable.Bachelor's degree in Computer Science or a related field.
Join zip as a Senior Technical Support Engineer and play a pivotal role in ensuring our customers receive unparalleled technical assistance. You will be responsible for troubleshooting complex issues, guiding customers through technical challenges, and providing exceptional support. This position requires a proactive and problem-solving mindset, as well as the ability to work collaboratively in a fast-paced environment.
About Chalk Chalk is revolutionizing the data platform for the next generation of machine learning applications. We eliminate the complexity, latency, and scalability hurdles that have historically limited ML capabilities. Our platform delivers Rust-speed performance combined with intuitive tools that developers appreciate. Major companies rely on Chalk for various applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round led by Felicis. About the Role As a Technical Support Engineer at Chalk, you will be the first point of contact for technical assistance, ensuring that our clients enjoy outstanding experiences with our products. You will engage directly with clients in various sectors, including finance, healthcare, and e-commerce, aiding them in troubleshooting and maximizing the efficiency of Chalk's platform. This position provides a unique chance to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant contribution to customer satisfaction and product excellence. What You Will Do Deliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues. Work alongside the Engineering team to escalate and effectively address complex issues. Acquire comprehensive product knowledge to assist customers in deriving maximum value from Chalk. Document solutions, generate knowledge-base articles, and share insights to prevent recurring issues. Spot areas for enhancing product reliability, usability, and overall customer satisfaction. What We're Looking For A technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical skills. Exceptional written and verbal communication abilities. Capability to collaborate effectively with both technical and non-technical teams. Prior experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.
At Acturis, innovation is not just a part of our culture; it is embedded in our DNA. Founded in 2000 in the modest garden shed of our co-founder, Theo Duchen, alongside former McKinsey partner David McDonald, we embarked on a mission to transform insurance technology. What began as a daring startup has evolved into a global SaaS leader, earning the trust of the industry.Today, over 100,000 users across more than 40 countries depend on the Acturis platform. By collaborating closely with brokers, insurers, and MGAs, we continuously influence the market and set new benchmarks in both personal and commercial lines.Acturis is proud to be recognized as a Great Place to Work® 2026, maintaining a collaborative, innovative, startup-style culture, even as we expand globally. With over 90% of our hires originating from graduate backgrounds, this is an ideal environment for early-career talent to flourish. Additionally, as an EcoVadis Committed-rated organization, we strive to create long-term value by operating sustainably and responsibly.Your daily responsibilities will include:Resolving system and user issues while providing guidance to customers on platform functionality.Assisting clients in configuring the platform to suit their requirements and testing new software releases.Engaging directly with customers—both onsite and remotely—to analyze their needs and identify opportunities for improvement.Acturis offers a clear path for career advancement, structured training, and early responsibilities, equipping you with the tools necessary for professional growth.What you can expect:A transparent career structure, regular feedback, and three formal performance reviews each year.Chances to lead projects, manage resources, and mentor junior team members.Comprehensive onboarding, industry-recognized training, and funded specialist courses as you progress.
