Travel Support Engineer - London

Travel Support Engineer (Backend)*Fullstack experience is a plus.📍 London (Hybrid - 2 days onsite) 🕒 Permanent | Visa sponsorship available | Immediate start 💼 Experience: Mid–SeniorTransform travel support with your expertiseAt Duffel, our passion for travel drives us to enhance the experience for every traveler. We understand the challenges faced when s…

Are you passionate about transforming the travel experience? Join Duffel as a Travel Support Consultant and help us revolutionize the way people travel.In this role, you will work UK business hours, with a degree of flexibility in your shift patterns. Your mission will be to assist travelers with their booking queries, ensuring exceptional service whether it’s through voluntary changes requested by passengers or involuntary changes from airlines.Travel opens up a world of possibilities, from visiting loved ones to embarking on new adventures or attending important business meetings. At Duffel, we recognize the challenges travelers face and are committed to making travel seamless and enjoyable.Having been part of the Y Combinator S18 cohort and supported by notable investors like Benchmark and Index Ventures, Duffel is at the forefront of transforming travel infrastructure. Join us on our mission to simplify travel systems and create tools that will make future travel effortless.About the Travel Operations TeamOur Travel Ops team is dedicated to managing all booking-related inquiries, ensuring that every traveler receives the highest level of customer service. This position goes beyond traditional customer support, allowing you to make a real impact on the travel experience.

Transforming Travel, One Experience at a TimeThe ideal candidate will thrive in a UK business hours environment while demonstrating flexibility in shift patterns.Travel is a vital component of our lives, whether it’s reuniting with loved ones, embarking on thrilling adventures, or attending pivotal business meetings. However, countless travelers encounter frustrations in reaching their destinations. In fact, over 4 billion airline passengers today depend on outdated technology that fails to meet the demands of the modern, connected traveler.At Duffel, we're on a mission to revolutionize the travel industry. Our goal is to simplify travel systems and develop innovative tools that make the process seamless and enjoyable for everyone.As a proud member of Y Combinator's S18 cohort, we are supported by leading investors including Benchmark, Blossom, Index Ventures, and Kima Ventures—an incredible network that has contributed to the growth of some of the world’s most successful companies.We Value Diverse PerspectivesWe recognize that individuals approach job postings in unique ways. Some may feel they need to meet every requirement to apply, while others may see a 60% match as sufficient. If you believe you possess the necessary skills, even if you don’t meet every single criterion, we encourage you to reach out. We would love to connect, learn about your background, and explore potential fit.About Our Travel Operations TeamThe Travel Ops team is dedicated to addressing a wide range of booking inquiries, whether they involve voluntary changes requested by travelers or involuntary modifications initiated by airlines. Our focus is on providing exceptional customer service to ensure every traveler has a positive experience.This position transcends typical customer support roles.We are seeking individuals with experience in roles such as Travel Advisor, Travel Agent, Travel Consultant, Travel Sales Consultant, Ticketing Agent, or Travel Counsellor.

Join a prestigious luxury travel company as a Luxury Travel Consultant, where your expertise in crafting personalized and bespoke travel itineraries will delight our elite clientele.Key Responsibilities:Promptly follow up on inbound leads while proactively building and managing your own sales pipeline to meet and exceed targets.Engage with clients to identify their unique travel preferences, fostering strong relationships based on trust.Convert inquiries into successful bookings by designing tailored travel packages that align with clients’ specific needs.Continuously enhance the quality of service offered to clients, demonstrating a commitment to exceeding expectations.Establish and maintain strong relationships with clients through dedicated account management.Design bespoke travel itineraries and provide competitive pricing quotes.Maximize profitability through effective negotiation of rates.Consistently achieve and surpass sales targets based on KPIs.Ensure meticulous attention to detail by taking ownership of bookings to guarantee 100% accuracy.Exhibit flexibility and willingness to assist other departments with customer inquiries.Manage your sales pipeline and bookings using our CRM and reservations system.

About ChalkChalk is revolutionizing the data platform landscape, enabling the next generation of machine learning applications. We dismantle the barriers of complexity, latency, and scalability that have historically limited ML capabilities. Our platform boasts Rust-speed performance paired with intuitive tools that developers adore. Leading organizations trust Chalk to tackle challenges such as preventing fraudulent credit card transactions, authenticating identities, and optimizing clean energy utilization. Recently, we secured a $50 million Series A, spearheaded by Felicis.About the RoleAs a Support Engineer at Chalk, you will serve as our primary technical support specialist, ensuring that customers enjoy outstanding experiences with our innovative products. You will engage directly with clients across diverse sectors including finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their utilization of Chalk's platform. This position presents a unique opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product excellence.Your ResponsibilitiesDeliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues.Work in conjunction with Engineering to escalate and efficiently resolve complex issues.Cultivate comprehensive product knowledge to empower customers to derive maximum value from Chalk.Document solutions, develop knowledge-base articles, and share insights to mitigate future issues.Identify and propose enhancements to product reliability, usability, and customer satisfaction.Qualifications We're SeekingA technical background with experience in technical support or software engineering.Proficiency in Python and SQL.Robust troubleshooting, problem-solving, and analytical capabilities.Exceptional written and verbal communication skills.Ability to collaborate effectively with both technical and non-technical teams.Prior experience in customer-facing technical roles is highly desirable.Bachelor's degree in Computer Science or a related field.

Join isomorphiclabs as a Support Engineer, where you will be integral in providing exceptional technical support to our clients. Your expertise will help ensure a seamless experience for users while troubleshooting and resolving issues efficiently.Your role will involve collaborating with various teams to enhance our product offerings while ensuring high-quality service standards. If you are passionate about technology and customer satisfaction, we invite you to apply!

About Us:Established 20 years ago and headquartered in Chicago, the DV Group of financial services firms has expanded to over 600 professionals operating across North America, Europe, and Asia. Since its spin-off from a major brokerage firm in 2016, DV Trading has swiftly evolved into a leading independent proprietary trading firm. We leverage our own capital, innovative trading strategies, and robust risk management practices to provide liquidity to global financial markets and hedging opportunities for commodity producers and consumers. Today, DV Group includes two broker-dealers, a cryptocurrency market-making entity, and a growing investment advisory firm. Overview:In this pivotal role, you will collaborate closely with our Development, Trading, and IT teams to optimize and ensure the health of our trading operations. You will continuously enhance our capacity to identify and resolve trading-related issues while providing outstanding support to our traders. Additionally, you will spearhead strategic initiatives aimed at improving trading operations and the technologies that empower our traders. Job Responsibilities:Monitor and manage trading platforms across various markets.Provide support for Linux environments.Engage in continuous improvement processes for trading systems.

Join our team as a Technical Support Engineer at telefonicatech! As a vital member of our Delivery Operations department, you will provide top-tier technical assistance to our clients, ensuring their satisfaction and the seamless operation of our services.Your role will involve troubleshooting technical issues, guiding clients through solutions, and collaborating with our engineering teams to enhance our product offerings. If you have a passion for technology and a strong problem-solving mindset, we want to hear from you!

Role overview Version1 seeks an Onsite IT Support Engineer to join the Services Reliability Group in London. This role acts as the initial contact for IT support, helping users resolve technical problems and stay productive. Collaboration with other IT professionals is central to supporting and improving the company’s IT infrastructure. What you will do Troubleshoot hardware and software issues for users onsite Maintain and support IT equipment throughout the organization Work with various departments to implement IT solutions Provide prompt, effective service to ensure users remain operational Who succeeds here Proactive problem-solvers who address issues quickly People who look for ways to improve IT services Team players who communicate clearly and collaborate with colleagues This position is based onsite in London.

Join our dynamic team at the newly opened Discover Gourmet store located in the departures lounge of London Stansted Airport! We are on the lookout for enthusiastic and energetic team members who share our passion for high-quality, locally sourced food.At Lagardère Travel Retail, exceptional service is at the core of our mission. As a Sales Advisor, you will play a vital role in ensuring every customer enjoys a welcoming atmosphere, expert assistance, and a first-rate shopping experience both on the sales floor and at the till point.While prior customer service experience is advantageous, it is not a prerequisite. We provide comprehensive training to equip you with the skills needed for success. Due to the nature of this role, a five-year work and personal reference, along with a Criminal Reference Check, will be required, as you will be working airside. Further details will be provided during the interview process, or feel free to reach out with any questions.Key Responsibilities:Customer EngagementWarmly greet customers with a friendly demeanor.Assist customers in making informed product selections.Promote additional sales through effective link selling.Deliver consistent, high-quality customer service at all times.Manage end-to-end customer service including till operations.Inventory ManagementEnsure the store is well-stocked and replenished.Handle goods receiving duties efficiently.Conduct stocktaking and maintain inventory compliance.Oversee merchandising and pricing strategies.Store Maintenance & SafetyMaintain a clean and inviting store appearance at all times.Ensure safe usage of cleaning materials and practices.Keep stock rooms tidy and in accordance with health & safety regulations.Report any safety hazards to management promptly.Security MeasuresSafeguard store inventory and ensure till compliance.Maintain shop floor security during your shift.Stay vigilant of potential security risks in collaboration with the airport community.Ideal Candidate Profile:Excellent communication skills, both verbal and written.Adaptable to a fast-paced, changing environment.Ability to work effectively both in teams and independently.Capable of thriving under pressure.Strong interpersonal skills and a professional demeanor.Reliable and punctual with attendance.Self-motivated and proactive.About Lagardère Travel Retail:Lagardère Travel Retail is a trailblazer in the travel retail sector, proudly operating over 4,600 stores across 35 countries since 2004. Our commitment to delivering exceptional experiences for travelers is unmatched, and we invite you to be part of this exciting journey.

Join Wintermute as an Infrastructure Support EngineerAt Wintermute, a leading technology unicorn and one of the largest algorithmic trading firms specializing in digital assets, we are on the lookout for passionate individuals to join our infrastructure team. We provide liquidity across various cryptocurrency exchanges, offer a range of OTC trading solutions, and support esteemed blockchain projects and traditional financial institutions transitioning into the crypto realm. Additionally, our Wintermute Ventures arm invests in promising early-stage DeFi projects.Founded in 2017, Wintermute has successfully navigated through various industry cycles. Our culture merges the rigorous technology standards of high-frequency trading firms with the innovative spirit of technology startups. We are committed to harnessing the potential of blockchain technology and taking a leadership role in building a compliant and innovative digital asset market.Role OverviewAs an Infrastructure Support Engineer, you will play a crucial role within our systems administration group. This primarily technical support position focuses on our mixed environment, integrating both physical and virtual computing resources. Your responsibilities will include providing technical support for our automated desktop setup.We seek responsible and enthusiastic candidates eager to launch or advance their careers in infrastructure. This position offers the chance to collaborate with and learn from our senior technologists, enhancing your automation skills, particularly in Python. As our business evolves, your role will be vital in maintaining our networks and computing environments.Wintermute is dedicated to fostering the growth of your automation capabilities.

About BraintrustBraintrust is an innovative AI observability platform that seamlessly integrates evaluations and observability into a unified workflow. By providing developers with enhanced visibility into AI performance in production, Braintrust empowers teams to refine and elevate their AI systems.Our platform is trusted by leading companies such as Notion, Stripe, Zapier, Vercel, and Ramp, enabling them to compare models, test prompts, and detect regressions, ultimately transforming production data into superior AI with each iteration.About the RoleAt Braintrust, exceptional developer support is a crucial part of our strategic advantage. We cater to developers working on LLM-powered applications who thrive in fast-paced environments. Our success hinges on our ability to facilitate their progress.We are seeking both mid-level and senior Developer Support Engineers who are passionate about helping developers navigate complex technical challenges to achieve their objectives. Your role will involve troubleshooting issues, identifying effective workarounds, and documenting insights to aid future developers in accelerating their delivery.This position requires a blend of technical acumen, developer empathy, and collaboration across Engineering, Solutions, and Product teams. If you relish solving intricate problems, articulating technical concepts clearly, and simplifying developers’ workflows, we’d be excited to connect with you.Our ideal candidate is based in the London metro area for hybrid collaboration, though we are flexible for experienced candidates willing to work within matching timezone hours.ResponsibilitiesDiagnose, troubleshoot, and resolve API and SDK issues alongside customer codebases (Python or TypeScript).Reproduce customer-reported bugs, identify probable causes in our codebase, and collaborate with Engineering to rectify them.Manage support communications with developers utilizing Braintrust — primarily via Slack and email — and foster trust through clear, technical, and empathetic interaction.Develop and maintain knowledge base documentation that transforms uncertainties into certainties, enabling future developers to progress unhindered.Spot opportunities to enhance the developer experience, including tools, documentation, and support processes.Write scripts, resolve bugs, and contribute to internal tools that streamline the support experience.Gather and relay customer feedback to Product and Engineering teams, aiding in shaping roadmap priorities.Participate in on-call rotations, responding to critical customer issues or providing coverage during local holidays.

Join Our Dynamic Team as a Customer Support Engineer At Contentful, our Customer Support Engineers are crucial in guiding customers through the journey of creating stunning websites, applications, and digital experiences using innovative technologies. You will work closely with developers from various organizations, assisting them in overcoming challenges from scaling their projects to initiating new integrations. Through our ticket-based support system, you will diagnose and delve into Contentful-related issues, providing solutions and escalating critical matters to our Engineering team when necessary. By doing so, you empower our large clientele, who depend on Contentful for their public websites, mobile applications, and other essential business functions, ensuring their success.

Are you passionate about the vibrant atmosphere of the airport? Thrive in a fast-paced environment where every day brings new experiences? Do you enjoy engaging with people from diverse backgrounds? If so, a career in travel retail is the perfect fit for you!This position is available at our two new Lego stores located in the departures lounge of both the North and South terminals at London Gatwick Airport. We are searching for energetic and enthusiastic individuals to join our team—those who share a love for excellence and all things Lego!At Lagardère Travel Retail, exceptional service is at the core of our operations. Our goal is for every customer who enters our stores to be welcomed by a friendly team of Sales Advisors, ready to provide expert assistance and advice. In your role as a Sales Advisor, you will engage in all aspects of our bustling store, delivering top-notch customer service both on the sales floor and at the till point.Key Responsibilities:Customer EngagementWarmly greeting customers with a friendly smileAssisting customers in selecting productsPromoting additional sales opportunitiesEnsuring every customer receives excellent service consistentlyManaging customer service from start to finish, including till operationsInventory ManagementMaintaining a fully stocked storePerforming goods receiving dutiesConducting stocktaking and ensuring inventory complianceEngaging in merchandising and pricing activitiesStore Maintenance and SafetyKeeping the store well-presented at all timesEnsuring the safe use of cleaning materialsMaintaining tidiness in the store and stock rooms in accordance with Health & Safety regulationsReporting potential hazards on the shop floor or in the stock room to managementSecurity AwarenessEnsuring the security of stock on the shop floor and compliance with till inventoryBeing responsible for shop floor security during your shiftBeing aware of potential security risks within the airport environmentCandidate Profile:Excellent communication skills (both verbal and written)Adaptability to a dynamic environmentAble to work collaboratively as well as independentlyCapability to perform well under pressureStrong interpersonal skillsAbility to deliver a professional standard of serviceReliability in attendance and punctualitySelf-motivated and proactive

Metaview is a pioneering AI company dedicated to revolutionizing the recruitment process. Our innovative AI agents empower leading organizations to hire with unprecedented speed and accuracy, automating tedious tasks and enhancing human capabilities for clients such as Brex, Affirm, Deel, ElevenLabs, and Airtable.Founded by Siadhal and Shahriar, who gained invaluable experience scaling Uber and Palantir, we have successfully raised over $50 million from top-tier investors, with Google Ventures leading our Series B round. Our growth trajectory is impressive, with a 5x year-over-year increase, and our product has garnered enthusiastic feedback from customers. Our journey has been featured in prominent publications like Fortune, Forbes, TechCrunch, and The Times.As we embark on this exciting journey, we invite individuals who are eager to tackle challenging and rewarding work to join our team.How We OperateAt Metaview, we adhere to a core principle: velocity. This translates into:Optimizing our processes to accelerate learning and growth.Pursuing truly great work.Fostering open and direct communication with complete context.All while maintaining our hard-earned reputation for craftsmanship and quality.The RoleWe are establishing our inaugural dedicated technical support function to ensure our customers receive swift, expert troubleshooting and technical assistance on complex issues as we scale. As a Technical Support Engineer, you will become the authoritative expert on the inner workings of Metaview—analyzing logs, identifying patterns, and transforming unique issues into scalable solutions. You will collaborate closely with our Customer Success, Sales, and Engineering teams, taking ownership of internal tools and processes that enhance the efficiency of troubleshooting and promote self-service capabilities over time.Key Responsibilities Include:Assume full ownership of escalated technical issues, ensuring timely investigation and resolution.Utilize internal logs and tools to diagnose problems, pinpoint root causes, and effectively differentiate between configuration, customer environment, and product-related issues.Design and maintain streamlined internal tools that facilitate efficient troubleshooting processes.

About GigsAt Gigs, we are revolutionizing the mobile services landscape with our innovative operating system—a platform that enables tech companies to seamlessly integrate global connectivity into their products.Similar to how Stripe empowers businesses to implement payment solutions swiftly, Gigs allows platforms to effortlessly incorporate connectivity, bridging the gap between traditional telecom and modern technology. From fintech companies launching mobile services to HR platforms providing work phone plans, we streamline provisioning and simplify the complexities of telecom.Our team, consisting of around 100 talented individuals across the US and Europe, is supported by nearly $100 million in funding from illustrious investors such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we attract early-stage engineers, product innovators, and business strategists from renowned organizations like Stripe, Airbnb, and Shopify, all working towards overcoming intricate technical and regulatory challenges to make connectivity truly seamless.If you are passionate about curiosity, creativity, and the opportunity to influence the future of telecom, we invite you to apply!Our Core ValuesWe thrive in a complex environment and are determined to solve significant challenges. We seek individuals who rise to the occasion when difficulties arise.Speed. We operate with agility and meet ambitious deadlines, treating every week as an opportunity.Ownership. If you notice an issue, take the initiative to resolve it. We value proactive problem-solving.Customer Obsession. Our customers’ success is our priority.Ambiguity. We are building pioneering technology in a multifaceted domain, relying on sound judgment and instinct for decision-making.First Principles. We question the status quo and strive to understand the reasoning behind established methods.The RoleAs a Technical Support Engineer, you will be the cornerstone of our technical support operations. Your commitment to excellence will shine through in every interaction—whether assisting business clients or end-users—demonstrating your ability to adapt to diverse perspectives. You won’t merely manage the support queue; you will take full ownership to ensure seamless operations.In this position, you will be the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners, navigating the technical landscape with expertise.

At Acturis, innovation is woven into our very fabric. Since our inception in 2000, founded in the humble garden shed of co-founder Theo Duchen, we have revolutionized insurance technology alongside former McKinsey partner David McDonald. From our startup roots, Acturis has evolved into a global leader in SaaS, reshaping the insurance landscape.Today, more than 100,000 users across 40+ countries trust our platform to enhance their business operations. By collaborating with brokers, insurers, and MGAs, we are continuously redefining modern insurance in both personal and commercial sectors.Recognized as a Great Place to Work® in 2026, Acturis blends the agility and innovative spirit of a startup with the robustness and reliability of an industry leader. Joining our team means becoming part of an environment where expertise is honored, ideas are rapidly implemented, and where talented individuals can make a significant impact from day one. As an EcoVadis Committed rated organization, we are dedicated to creating long-term value through sustainable and responsible practices.Your daily responsibilities will include:• Serving as a senior escalation point for resolving complex L2 issues across laptops, VDIs, servers, and enterprise platforms within a hybrid environment.• Enhancing endpoint management and cloud-integrated services using tools such as M365, Intune, PowerShell, and Atlassian platforms.• Implementing intricate system and infrastructure changes, conducting root cause analyses, and providing mentorship to junior engineers through technical guidance and documentation.We offer well-structured professional development, clear advancement opportunities, and genuine ownership, whether it involves leading projects, driving operational enhancements, or mentoring peers. You'll thrive in a collaborative atmosphere where high achievers progress swiftly.What you can look forward to:• A transparent career advancement structure, regular feedback, and annual performance evaluations.• Opportunities to spearhead cross-functional initiatives, influence tooling and support practices, and assist in the growth of junior team members.• Comprehensive onboarding, ongoing professional development, and access to training and certification pathways.

Join the DeepL TeamDeepL is a pioneering AI product and research company dedicated to creating secure, intelligent solutions for intricate business challenges. Our Language AI platform is trusted by over 200,000 business clients and millions of individuals in 228 markets worldwide, facilitating human-like translations, enhanced writing, and real-time voice translation.Established in 2017 by CEO Jaroslaw "Jarek" Kutylowski, our team has grown to over 1,000 enthusiastic employees, backed by prestigious investors like Benchmark, IVP, and Index Ventures.Our mission is to lead globally in reliable, intelligent AI technology, creating products that enhance communication, foster connections, and make impactful changes. We are on the lookout for talented individuals like you to join us on this exciting journey. If you're eager to influence the future of AI and advance your career in a dynamic, purpose-driven setting, DeepL is where you belong.What Makes Us UniqueAt DeepL, we combine state-of-the-art AI technology with meaningful work and a culture that nurtures personal growth. Our team consists of innovators, researchers, and creators united by a common goal: to empower individuals by making work simpler, smarter, and more connected.Feedback from our employees about working at DeepL is overwhelmingly positive, likely due to our technology that enhances communication for millions or the trust, curiosity, and care that define our culture.Joining DeepL means becoming part of a team committed to innovation, growth, and well-being. Explore more about life at DeepL on our LinkedIn, Instagram, and our Blog.About the RoleWe are seeking a Senior Technical Support Engineer to join our Customer Support team. In this role, you will handle our most intricate support cases related to our API and enterprise products. You will act as the escalation point for issues surrounding authentication, provisioning, integrations, and complex product functionalities. As our enterprise business continues to grow, this role will be vital in bridging customer needs with our Engineering and Product teams.

Join Canonical as a Linux Desktop Support Engineer and elevate your career in a dynamic environment. Based in our London office, you will provide exceptional technical support to both employees and customers, ensuring seamless operation of our systems. Your role encompasses troubleshooting, case management, and delivering AV support for office events. You will own your cases from diagnosis through resolution, collaborating with colleagues and senior engineers when necessary. Come be part of a pioneering company in open-source software, where your passion for Linux and customer success can flourish.

At Acturis, innovation is not just a part of our culture; it is truly embedded in our DNA.Founded in the year 2000 by co-founder Theo Duchen in a humble garden shed, alongside former McKinsey partner David McDonald, we embarked on a mission to revolutionize insurance technology. What began as an audacious start-up has now evolved into a leading global SaaS provider trusted by the industry.Currently, our platform is relied upon by over 100,000 users across more than 40 countries. By closely collaborating with brokers, insurers, and MGAs, we continue to shape the market and set new standards in both personal and commercial lines.Acturis is honored to be recognized as a Great Place to Work® for 2026, maintaining a collaborative and innovative start-up culture even as we expand globally. With over 90% of our new hires coming from graduate backgrounds, we have created an environment where early-career talent can flourish. Additionally, as an EcoVadis Committed-rated organization, we are dedicated to creating long-term value through sustainable and responsible operations.Embark on your career in cloud engineering with a role that offers genuine responsibility, cutting-edge technology, and the opportunity to evolve into a future DevOps specialist.In your daily role, you will:Assist colleagues and clients via our cloud helpdesk, troubleshooting technical issues and conducting root cause analyses.Collaborate with developers to deploy code, manage release environments, and construct tools using various programming languages.Continuously monitor and enhance the health, reliability, and performance of our cloud platform.We provide mentorship from day one, a clear path for progression, and significant responsibilities early in your career, as we have cultivated an environment where graduates accelerate their growth and make a real impact.What you can look forward to:A transparent career structure with regular feedback and three annual performance reviews.Hands-on learning of DevOps practices, scripting, and cloud tooling through real-world projects.Exposure to a large-scale international private cloud supporting thousands of users.