User Support Specialist

Transforming Healthcare CommunicationAt Accurx, we envision a healthcare system where communication flows effortlessly among all parties involved in patient care, including the patients themselves. We believe that every NHS staff member should leverage our innovative software to achieve this goal.As a User Support Specialist at Accurx, you will serve as a cr…

About Air Apps Air Apps began in 2018 as a family-founded company in Lisbon, Portugal. The team is focused on building the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP). With more than 100 million downloads worldwide, Air Apps aims to transform how people plan, work, and live. The company values creativity and challenges conventional thinking to deliver AI-driven solutions that make a real difference. Team members play a direct role in shaping products that empower users globally. Role Overview: User Acquisition Specialist The User Acquisition Specialist (Performance Marketing) will drive user growth and retention through a mix of acquisition channels, including paid advertising, affiliate programs, influencer partnerships, and organic strategies. This role uses data analytics and performance marketing techniques to optimize spend, lower acquisition costs, and support business goals. Location: This is a fully onsite role in the Lisbon office. Relocation support is available for those moving to Lisbon. What You Will Do Strategic Planning: Develop and execute user acquisition strategies across paid search, social media, display ads, influencer marketing, and referral programs. Campaign Management: Launch, manage, and refine advertising campaigns to maximize ROI, handling budgets, bids, and targeting. Analytics & Reporting: Track and report on key metrics such as CPI, CPA, and LTV using analytics tools, sharing insights with stakeholders. Experimentation: Test new channels, creatives, and messaging to uncover growth opportunities. Cross-Functional Collaboration: Work closely with Product, Analytics, and Creative teams to align acquisition efforts with product launches, feature updates, and seasonal campaigns.

We are seeking a talented and motivated End User Services Engineer to join our dynamic team at Engineersgate. In this role, you will be responsible for providing top-notch technical support and ensuring the smooth operation of our end user services. You will work closely with cross-functional teams to deliver exceptional service to our clients.As an End User Services Engineer, you will troubleshoot and resolve technical issues, manage user accounts, and maintain hardware and software systems. Your expertise will help us enhance user experience and uphold our commitment to excellence.

The RoleWe are seeking a highly skilled Senior User Researcher to join our User-Centred Design (UCD) practice. In this pivotal role, you will collaborate with multidisciplinary teams to deliver intricate digital transformation projects across both public and private sectors. Your expertise will be essential in understanding genuine user needs, behaviors, and contexts, ensuring that these insights influence decisions throughout the design and delivery processes.This position involves engaging across the complete lifecycle of digital services, from initial problem exploration and discovery through to design, delivery, and ongoing service enhancement.As a Senior User Researcher, you will work closely with designers, project managers, product managers, engineers, and stakeholders to ensure that services and products are based on solid evidence and a deep comprehension of users.Key ResponsibilitiesResearch Strategy and PlanningDesign and implement research activities to help teams discern user needs, behaviors, and pain points.Select suitable research methods based on the identified problem and the delivery phase.Contribute to the formulation of research strategies for complex products or services.Guarantee that research activities support evidence-based decision-making within delivery teams.Conducting and Synthesizing ResearchCarry out qualitative and quantitative research using a variety of methods.Analyze and synthesize research findings to extract valuable insights.Translate research outcomes into actionable recommendations that influence product and service decisions.Assist teams in understanding the implications of research insights for design and delivery.Working Across the Delivery LifecycleParticipate in early problem exploration and discovery initiatives.Support design and delivery teams in testing concepts and validating design choices.Ensure that research insights continue to inform enhancements after services go live.Assist teams in developing a sustained understanding of user needs as services evolve.Collaboration and ConsultingCollaborate closely with designers, service designers, engineers, project managers, and product managers within multidisciplinary teams.Facilitate research activities with stakeholders and aid teams in interpreting research findings.Communicate insights effectively to both technical and non-technical audiences.Support teams in making decisions grounded in evidence and user insights.Contributing to Design PracticeChampion user-centered and evidence-based methodologies within delivery teams.Promote ethical research practices and inclusive research approaches.Mentor less experienced researchers when applicable.Contribute to the enhancement of research practices and knowledge sharing within the UCD team.

Join our innovative team at Netcompany1 as a Senior User Researcher, where your expertise will shape user experiences and drive product design. You will engage with users to uncover valuable insights, guiding our development processes and enhancing the usability of our digital solutions.The ideal candidate is passionate about user-centered design and has a proven track record in conducting comprehensive user research. You will collaborate closely with cross-functional teams to ensure that user feedback is effectively integrated into our products.

Join Substack as a UK Support Specialist and play a key role in enhancing our customer experience. You will be responsible for providing top-notch support to our users in the UK, ensuring their queries are resolved efficiently and effectively.Your role will involve interacting with customers via various channels, understanding their needs, and providing tailored solutions. As an integral part of our team, you will also contribute to the development of support resources and tools to improve user satisfaction.

hellokindred is seeking a User Researcher based in London. This position centers on uncovering user needs and behaviors to help shape product decisions and improve the overall user experience. Role overview The User Researcher will design and carry out both qualitative and quantitative research studies. Insights gathered from these studies will directly inform product development and guide teams toward solutions that better serve users. What you will do Plan and execute research projects using a mix of qualitative and quantitative methods Analyze findings to identify patterns and actionable insights Share research outcomes with product teams to support user-centered design Location This role is based in London.

Join Version1 as a Senior User Researcher and play a pivotal role in shaping user experience across our digital, data, and cloud platforms. You will conduct in-depth research, analyze user behavior, and provide actionable insights that drive product development and enhance user satisfaction.

As a Product Support Specialist at Claylabs, you will play a pivotal role in ensuring that our customers receive exceptional support and guidance regarding our innovative products. Your responsibilities will include troubleshooting product issues, providing timely solutions, and collaborating with our development team to enhance product performance.You will serve as a vital link between our users and our technical team, ensuring that customer feedback is effectively communicated and acted upon. Your passion for technology and problem-solving skills will be essential in delivering a seamless user experience.

We are seeking a passionate User Researcher to join our dynamic team at Experian in London. As a User Researcher, you will play a critical role in understanding user needs and translating insights into actionable recommendations. This is an exciting opportunity to contribute to innovative projects that impact millions of users worldwide.

Join Version1 as a User Researcher and contribute to innovative digital solutions across various sectors. As part of our team, you will engage with users to gather insights that shape our digital products, ensuring they meet user needs effectively. This is an exciting opportunity for those who are passionate about user experience and research methodologies.

Greetings! We're thrilled to have you here Are you on the lookout for an exciting new opportunity, or simply exploring the job market? You may have just found your next adventure! Join Lightspeed’s dynamic Support team as the first line of assistance for our valued customers. You will engage with a diverse range of inquiries, from basic education to in-depth hardware and software troubleshooting. Collaborating with our global teams, you will diagnose, troubleshoot, and resolve issues faced by our hospitality clients during their service operations.

Join our dynamic team at via as a Product Support & Operations Specialist. In this vital role, you will be responsible for ensuring the seamless operation of our products and delivering outstanding support to our customers. Your expertise will help enhance user experience and drive operational efficiency.

As a Product Support Specialist for Institutions at Opus2, you will serve as the foremost product expert and relationship manager for our esteemed Institutions client base. In this escalation role, you will deliver advanced product insights, ensure service level agreements (SLAs) are fulfilled across all support interactions, and establish yourself as a trusted advisor to client-side support teams.This position uniquely connects client empowerment with internal accountability. You will lead tailored product training, manage ongoing client engagement through site visits and consultations, and provide strategic feedback to our Product Management team. With a profound understanding of the Institutions solution, you will guarantee exceptional, proactive support for our clients while influencing the future of the product based on real-world applications.Your ResponsibilitiesDeliver first and second-line technical support and product advice through phone, email, and internal support portals to users of our innovative legal technology solutions.Investigate and resolve complex software issues, collaborating with QA, DevOps, and Engineering teams to ensure prompt and effective resolutions.Assist in developing automation tools and scripts (e.g., Python, Bash) to enhance support operations and improve data accuracy.Engage directly with clients to understand their workflows and deliver customized technical solutions that drive product adoption and operational efficiency.Document and escalate bugs, feature requests, and client feedback with clear, actionable reports to relevant internal teams.Support the testing and validation of new product features, patches, and releases prior to deployment.Mentor and guide junior team members by sharing expertise, best practices, and technical knowledge.Promote best practices and foster client engagement through proactive outreach, training, and solution optimization.Maintain detailed records of support interactions in the helpdesk system, ensuring thorough follow-ups and resolutions.Create and update user-friendly support materials such as how-to guides, FAQs, and internal documentation.Identify recurring issues and collaborate with Product and Development teams to implement long-term enhancements.Assist in conducting product training sessions and client demonstrations as required.Uphold a high standard of professionalism and client satisfaction in all support interactions.

Welcome to Lightspeed! Are you in search of an exciting new role or simply exploring your options? You’ve come to the right place!As a vital member of Lightspeed’s Support team, you will serve as the primary point of contact for our customers seeking assistance. You will address a diverse array of inquiries ranging from general education to hardware and software troubleshooting.You will collaborate closely with various global teams at Lightspeed to investigate, troubleshoot, test, and resolve issues faced by our hospitality clients during service.Your Responsibilities:Collaborate with a truly global, multilingual team available 24/7 across APAC, EMEA, and NOAM.Demonstrate flexibility in working days and shifts, including weekends.Engage enthusiastically and positively with hospitality customers, partners, and team members, upholding Lightspeed's Gold Class support standard via phone, chat, and email.Utilize consistent troubleshooting techniques to swiftly identify the root cause of customer issues and provide effective solutions.Document, track, and resolve interactions within our customer support platforms.Assist in identifying, reproducing, and escalating product issues and bugs to the Quality Assurance team, ensuring tracking through to resolution.Advocate for improvements to our products and services.Work within a defined schedule to ensure high availability of assistance for our customers, in collaboration with your manager.Your Qualifications:Experience in customer service and/or technical support, with a strong focus on detail and delivering exceptional customer experiences.Proficient verbal and written communication skills in German and English.Basic familiarity with common online, mobile, and desktop platforms, including iOS, Android, OSX, and Windows.Preferred Qualifications (not essential):Previous experience interacting with customers through phone, email, and ticketing systems.

Faculty, established in 2014, develops AI solutions with a clear focus on serving people. The team has worked with more than 350 clients worldwide, consistently placing human needs at the core of their projects. Examples of Faculty’s work can be found here. Instead of chasing every new trend, Faculty prioritizes responsible and meaningful progress in AI. Clients come from a wide range of sectors, including government, finance, retail, energy, life sciences, and defense. This careful approach has shaped Faculty’s reputation and growth. The company is expanding and seeks people who are curious and motivated to use technology for real-world impact. At Faculty, employees help build AI applications that make a difference in society. Public Services Team The Public Services Business Unit applies AI to improve public life. Projects include supporting government decision-making, streamlining NHS operations, and reducing administrative burdens. The team leads major initiatives that influence public sector outcomes. Some projects involve government clients, so eligibility for UK Security Clearance (SC) may be required. There may also be occasions when on-site work is necessary. Role overview The Senior User Researcher plays a key role in building Faculty’s user research function. This position leads research for high-profile public sector AI projects, managing the entire research cycle from discovery through to delivery. Ensuring solutions meet GDS Service Standards and address real user needs is essential. Main responsibilities include developing ethical research methods and mentoring teams to strengthen the company’s research culture. This role helps define how human-centered AI is created for government applications.

Join the dynamic Support team at Lightspeed Commerce, where you will serve as the primary point of contact for our valued customers seeking assistance. Your role will involve addressing a diverse range of inquiries, from general guidance to in-depth hardware and software troubleshooting. You will collaborate with various global teams to investigate, troubleshoot, and resolve issues that our hospitality clients encounter during their service operations.

Lyst is a cutting-edge global fashion shopping platform, initiated in London in 2010, serving over 160 million shoppers annually. We provide a vast selection of premium and luxury fashion items in one convenient location, showcasing collections from 27,000 leading brands and retailers worldwide. In 2025, Lyst formed a strategic alliance with Zozo, the operators of Zozotown, Japan's foremost fashion e-commerce platform. This collaboration signifies an exciting new chapter for Lyst as we enhance our vision and jointly leverage AI and technology to redefine the future of fashion shopping.At Lyst, our customer-centric approach drives us to enhance the search and discovery experience, ensuring it is inspiring, fulfilling, and personalized. We recognize the excitement of fashion yet understand that shopping for it can often be frustrating. Through the integration of technology, data, and creativity, we aim to elevate the shopping experience, offering greater joy, expanded choices, and minimized disappointments. Our mission is to empower fashion shoppers to make informed decisions while assisting fashion partners in reaching their ideal audiences as the premier destination for all fashion enthusiasts.The RoleWe are on the lookout for a Senior User Researcher to enhance the role of customer insights in shaping product strategies at Lyst.This position is hands-on, involving the execution of high-quality usability and opportunity research in close collaboration with product teams. The role also encompasses ownership of research enablement—establishing frameworks, tools, and methodologies that allow teams to operate more efficiently and alleviate bottlenecks.Key ResponsibilitiesDeliver Applied Research for Product TeamsPlan and conduct usability tests, interviews, and opportunity assessmentsUtilize platforms like UserTesting.com for rapid evaluative research that supports delivery teamsDesign and oversee surveys from start to finish, with proficiency in tools like SurveyMonkeyCollaborate with designers and product managers to define learning objectives early in the processTranslate findings into clear, actionable insights for product developmentEstablish Scalable Research FoundationsCreate and manage concise playbooks and templates for routine testingDevelop shared standards for quality, ethics, and consistency, coaching teams on their applicationPromote the adoption of consistent research practices to minimize reliance on centralized supportBuild Knowledge Systems and Insight RepositoriesMaintain effective knowledge workflows using tools like Notion or NotebookLLMDevise practical methods for capturing and reusing insights across teamsEmpower Teams Over TimeAssist teams in implementing safe and lightweight customer testing approachesMitigate bottlenecks by supporting others in mastering fundamental practicesSynthesize insights to ensure they accumulate rather than disperseCollaborate with Product Design by advising on prototype fidelity and testing preparedness, ideally with practical knowledge of research processes.

Join opus2 as a Product Support Specialist, where you will be a vital point of contact for technical and product-related inquiries from clients, providing exemplary second-line support via phone, email, and internal portals. Your role will involve diagnosing complex software challenges, closely collaborating with engineering, QA, and DevOps teams, and directly contributing to the testing and validation of new product releases to ensure optimal quality and performance.In this dynamic client-facing position, you will consult on workflow enhancements, aid in automation scripting to boost support efficiency, and provide mentorship to junior team members. By meticulously documenting recurring issues and gathering in-depth feedback, you will influence product development and advocate for best practices, ensuring users of our legal technology solutions receive an outstanding support experience.Your ResponsibilitiesDeliver first and second-line technical support and product guidance to users of our legal technology solutions through various communication channels.Investigate and resolve escalated software issues while collaborating with QA, DevOps, and Engineering teams for timely resolutions.Assist in the creation of automation tools and scripts (e.g., Python, Bash) to enhance support productivity and data integrity.Engage directly with clients to comprehend their workflows and offer customized technical solutions to improve product adoption and operational efficiency.Document and escalate bugs, feature requests, and client feedback with clear, actionable reports to relevant internal teams.Support the testing and validation of new product features, patches, and releases before deployment.Mentor junior team members by sharing knowledge, best practices, and technical expertise.Encourage best practices and enhance client engagement through proactive outreach, training, and solution optimization.Maintain detailed records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.Create and update user-friendly support materials, including how-to guides and FAQs.Identify recurring issues and collaborate with Product and Development teams to drive continuous improvements.Assist in conducting product training sessions and client demonstrations as required.Ensure high standards of professionalism and customer satisfaction in all support interactions.

Join DeepLDeepL is a pioneering global AI product and research company dedicated to developing secure and intelligent solutions for intricate business challenges. Trusted by over 200,000 business clients and millions of individuals in 228 markets worldwide, DeepL's Language AI platform excels in human-like translation, enhanced writing, and real-time voice translation.Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL has grown to over 1,000 enthusiastic employees, backed by renowned investors such as Benchmark, IVP, and Index Ventures.Our ambition is to lead the global market in reliable, intelligent AI technologies, crafting products that enhance communication, nurture connections, and generate meaningful impacts. We are on the lookout for talented individuals like you to embark on this journey with us. If you are eager to influence the future of AI and advance your career in a dynamic, purpose-driven environment, DeepL is the place for you.What Makes Us UniqueOur unique approach combines cutting-edge AI technology, impactful work, and a culture that nurtures personal growth. We are a collective of innovators, researchers, and creators united by a common goal: to unlock human potential by simplifying, enhancing, and connecting work processes.When we share insights about life at DeepL, the feedback is overwhelmingly positive. Whether it’s because of our technology that facilitates better communication and productivity for millions, or the trust, curiosity, and care that define our culture, our team thrives together.Joining DeepL means being part of a team committed to continuous innovation, growth, and well-being. Learn more about our culture on LinkedIn, Instagram, and our Blog.About the RoleAs a Senior Premium Support Specialist, you will be instrumental in providing high-level support to our Premium and Enterprise clients globally. You will adeptly troubleshoot complex issues, confidently manage escalations, and collaborate closely with internal teams to ensure effective resolutions and outstanding customer satisfaction. This position is perfect for someone who enjoys merging technical problem-solving with direct customer engagement and aims to significantly enhance the customer experience.